Fresh Jobs at Empact Group

Job Description

• We’re looking for an experienced Project Manager to take ownership of a catering unit leading daily operations, ensuring the highest food service standards, and driving innovative, client-focused events and functions. As the Project Manager, you’ll be responsible for managing the assigned unit in alignment with the sector’s strategic objectives, contractual requirements, and compliance standards. You’ll oversee food production, service delivery, team performance, and client satisfaction — ensuring the seamless execution of all catering operations.

Education and Experience Requirements:

• Relevant tertiary qualification in Hospitality, Culinary Arts, or Food & Beverage Services (preferred)
• 10+ years’ experience in catering or hospitality management (essential)
• Proven track record in competitive and sensitive markets
• Project management experience within hospitality or catering (advantageous)
• Experience in change management and unit mobilization (beneficial)
• Strong financial acumen in costing, budgeting, and forecasting
• Leadership experience in managing diverse teams
• Valid driver’s license

Key Areas of Responsibility:

Operational Excellence

• Manage daily unit operations in line with strategy, contracts, and compliance standards
• Ensure efficient, high-quality food production and service delivery
• Oversee the execution of creative events and catering functions

Menu & Food Production Oversight

• Lead menu planning, standardization, and costing
• Maintain consistency and quality across all food offerings
• Drive innovation and profitability

Financial & Administrative Control

• Oversee sales capture, stock control, and banking
• Monitor GP margins and maintain budget targets
• Manage electronic ordering and reporting systems

Compliance & Governance

• Uphold food safety, hygiene, and health regulations
• Maintain accurate compliance records

People Leadership

• Manage workforce planning, payroll, and performance
• Foster teamwork, accountability, and a culture of excellence

Client & Service Excellence

• Ensure SLA adherence and client satisfaction
• Drive continuous improvement through feedback and insights

Skills & Competencies

• Strong understanding of catering and hospitality operations
• Comprehensive knowledge of industry regulations and compliance
• Proven leadership, communication, and organizational skills
• Expertise in financial management and reporting
• Exceptional customer service orientation and event execution

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Job Description

• Reporting to the Project Manager or Catering Manager, the incumbent will be responsible for overseeing the assigned patient experience, aligning with sector strategies, contract requirements, and statutory regulations. The role also involves ensuring the efficient and effective resolution of patient complaints to deliver a high-quality foodservice experience.

Education and Experience required:

• Matric  
• Experience in the catering industry, particularly within the healthcare sector
• Proven ability to supervise and manage staff effectively

Key areas of responsibility:

• Customer Service
• Manage daily operational issues relevant customer satisfaction and retention of the business
• Daily ward rounds, trend identifying and change management to improve patient experience
• To ensure that the service provided is in line and better than set targets
• Manage the catering service to patients optimally to surpass client and customer expectations.
• Attend all relevant meetings with client and management team and ensure communication to relevant parties
• Ensure staff are adequately trained and adhere to Empact and client processes and procedures to better service delivery.
• All training records signed for training done on new procedures and ensuring that processes are followed without fail
• Manage and monitor service level agreements and continuously strive to improve service offering.
• Menu standardization implementation and ongoing monitoring

Knowledge, Skills, and Competencies:

• Excellent knowledge of the catering environment 
• Excellent knowledge of Health and Safety policies and processes relevant to the catering industry 
• Computer literate (MS Office) 
• Excellent customer services skills 
• Good communication skills, able to multitask, good leadership skills, and corporate individual.  
• Must be a team player with a customer focused approach