Fresh Jobs at FNB South Africa

Job Description

• Admitted Attorney
• 8+ years' experience post articles 
• Drafting of 3rd party agreements  
• Legal Risk Management
• Supporting of the product team and product perspective
• To provide leadership in the delivery of reliable, accurate, timely and well-informed advice on complex legal issues/matters 
• To identify and assess the potential legal implications for the Bank/Business Brand/business area. 
• The Legal Advisor provides in context specialist sound legal advice to the business on complex legal matters relating to business products and services. Execution of the activities related to this, with the intention of enabling strategic outcomes for the business area and the effective and efficient management of legal risk.
• Provide advice to the leadership team across the range of the business area’s legal interests, risks, and obligations.
• Contribute to legal assurance perspective to the business area’s strategic and governance processes, particularly the executive decision-making process.
• Provide professional legal services which may include sound legal advice, expert drafting of legal documentation, managing disputes, and managing of legal projects.
• Report to business area management on legal matters.
• Evaluate the merit of potentially litigious disputes and consult with the relevant stakeholders to protect the interests of the business area.
• Identify emerging legal risks and ensure training on legal risk management takes place.
• Provide comments on emerging legislation that impacts business area.
• Report on legal risk management in the business area; seeking input and guidance on more complex ambiguous issues.
• Provide insight into the strategy for the business area and add value to decision-making processes alongside other business area managers.
• Drive the implementation of strategic objectives to sustain action towards the achievement of both organisational and the legal function objectives.
• Add value to the development and implementation of internal controls, policies and guidelines for the legal function and specific business area, ensuring their alignment to functional objectives and statutory requirements.
• Conduct medium to long-term planning, making decisions and taking action to achieve challenging goals and deliver on multiple complex tasks.
• Provide legal expertise to develop innovative and relevant technology requirements in order to drive the optimisation of work output.
• Use digitisation effectively to work smarter, more efficiently and accurately on document reviews, reporting, effective filing of matters and sharing of information with peers.
• Understand the business unit goals and consider same when executing transactions in an effective, efficient manner through the utilisation of technology and simplified processes.
• Provide guidance and mentoring to junior legal advisers and direct reports.
• Stay up to date in all developments in the law in relation to his/her areas of legal practice.
• Comply with all professional and ethical standards relevant to in-house legal advisers.
• Monitor, analyse and evaluate the impact and legal implications of developments in the industry and related areas, including the activities of competitors, and pro-actively work with the Legal Centres of Expertise and recommend effective courses of action so that either a stance may be adopted, or potential threats may be averted.
• Monitoring compliance with legal and statutory requirements related to legal risks of the organisation.

Qualifications

• LLB
• Completed Articles

Additional Information 

• 8+ years' experience post articles

go to method of application »

Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Hello Future Branch Advisor
• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• A completed financial related qualification (NQF5 or higher)
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.
   

go to method of application »

Job Description

• Hello Future Property Valuations Manager
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our team in FNB HSL, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• To manage property valuations and ensure quality in delivery of work.

Are you someone who can:

• Maintain Best Practice Financial Planning / Accounting with direct, control and maintenance of the financial planning within the Business Unit. Ensuring adherence to and meeting of budgetary forecasts and ensuring that all revenues and costs are accounted for appropriately for the properties in the business.
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Foster and enhance good business relations with Internal Clients (other Business units – Sales, Credit etc), external clients (e.g. FNB Group) and Independent Valuation contractors/Vendors to sustain and enhance the First National Bank market reputation in support of the high level of service being required.
• Direct and control all Business Unit policies, SLA's, procedures and mandates required to achieve the Business objectives by implementing best business practice solutions for the Property Business Market and manage property valuations for all the business units.
• Comply with governance in terms of legislative and audit requirements.
• Conduct Industry Related Research and Development on an ongoing basis, to identify latest market trends within the Property Industry, that directly impact the Valuation Business, by conducting market analysis/research and development, thus ensuring the Business Unit remains competitively positioned within the Industry.
• Analysis and Actioning of Reports by ensuring that all required reports are appropriately compiled, with the required analysis and interpretation of information being done, thereby adopting appropriate interventions/strategies in line with meeting the required Business Objectives.
• Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies.
• Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities.

You will be an ideal candidate if you:

• A property related business qualification is preferable, 
• Registration with the S.A. Council for Property Valuers Profession as a Professional Valuer or Professional Associated Valuer
• Registered member of the S.A. Institute of Valuers is preferable but not essential
• A minimum of 6 years’ experience in Property Valuations preferably with 2 to 3 years in middle management within a financial institution 
• Computer Literacy is essential
• A good knowledge of financial and accounting principles as they relate to the running of a business
• Knowledgeable in property related legislative requirements, town planning procedures and bye-laws, municipal bye-laws and township establishment procedures
• Procedures of the Surveyor’s General’s and Deeds Office is required

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where iniative is taken and owned end to end

We can be a match if you are: 

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

go to method of application »

Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.
   

go to method of application »

Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

go to method of application »

Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

go to method of application »

Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

go to method of application »

Job Description

• To provide IT expertise and advice in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.  
• To produce logical and technical specifications from functional specifications and to write the code for medium to large applications.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements and being able to present and sell concepts to clients.
• Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
• Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
• Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
• Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
• Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
• Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.
• Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
• Manage own development to increase own competencies and develop technical and business skills.
• Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.
• Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.

Tech stack

• Ab Initio
• Atlassian Confluence
• BMC Control-M
• Cobol Mainframe
• Data Analysis
• Data Mapping
• Endevor
• ETL Development
• IT Analysis
• IT Solution Design
• Job Control Language (JCL)
• Leadership
• Microsoft Excel
• Microsoft Excel Macros
• Microsoft Power Automate
• Microsoft PowerPoint
• Microsoft Visio
• Microsoft Word
• Process Diagrams
• Software Development Life Cycle (SDLC)
• Structured Query Language (SQL)
   

go to method of application »

Job Description

• Hello Future Campaign Analyst
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our team in FNB Credit Card you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• To build and execute campaigns and analyse the quality of customer campaigns.
• To ensure appropriate execution and adherence to quality standards and business requirements.
• Are you someone who can:
• Identify process improvements i.e., cost savings or efficiency improvements.
• Cultivate and manage objective working relationships with a variety of stakeholders i.e., technical, business, project managers and testing analysts in the recommendation of business solutions.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide proactive advice and solutions to relevant stakeholders.
• Manage stakeholder activities including loading of campaigns, issuing of MIS and all related and relevant quality assurance duties.
• Drive improvement of campaign performance and successes with regard to target market, quality of data, relevance of offer, customer experience, and customer requirements.
• Track and report on client campaigns and initiatives.
• Facilitate quality delivery across the various teams by monitoring business requirements.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by the organisation.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Improve business decisions by providing accurate and reliable business intelligence i.e., information, together with analysing trends and data.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Maintain up to date knowledge of local and global trends.
• Provide thought leadership and expertise.

You will be an ideal candidate if you:

• Minium Qualification: Relevant B Degree
• 3 to 5 years' experience in a similar environment,
• Experience in marketing, running campaigns and understanding of marketing metric and tracking advantageous

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are: 

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment
• the person must be resilient and level headed in a challenging environment

go to method of application »

Job Description

• To provide robust regulatory compliance advice, guidance, and support by monitoring processes and related controls in accordance with compliance methodology and minimum standards
• Deliver against operational and cost targets
• Prioritise resource allocation to minimise and reduce wastage
• Monitor costs for the financial year according to the operational plan
• Allocats and approvs expenditure
• Review cost reports and resolves or explains variances to the budget
• Identify, control and escalate potential risks that may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Deliver customer experience excellence aligned to
• Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
• Ensure the development, alignment, mapping and
• implementation of end-to-end processes aligned to the customer journey map
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
• Monitor customer feedback reports and align processes to maximise efficiencies
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes
• Develops an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educates others and makes suggestions for improvements
• Networks and participates in specialist risk forums where required
• Advise business on best practice for regulatory compliance by ensuring the business is educated on the regulatory landscape and by creating awareness around compliance implications of daily duties
• Advise on and provide support to stakeholders in relation to the execution of the practice relevant to legislation, frameworks, processes, and tools
• Provide expert input to committees on compliance related matters to ensure informed decision making
• Advise business of changes in regulation and identify potential impact of these changes on the business
• Participate and give input to the development and implementation of compliance related campaigns to create awareness of the importance of compliance as well providing staff and business with knowledge and skills related to compliance
• Utilise root cause analysis to understand issues across the business and monitor reviews, conduct trend analysis, and determine impact across portfolios
• Advise and support the Group to ensure regulatory compliance standards are met and risks are mitigated
• Provide regulatory support and expertise in the formulation and completion of compliance risk and control assessments (CRA's)
• Advise and support business in terms of applicability of regulation and in so doing, mitigate risk
• Ensure that compliance risk is adequately identified and in so doing, guide the business in terms of addressing such risk
• Provide input into the development of the business area tactical strategy in achievement of the overall business trategy
• Develop and implement an area operational plan in achievement of Business objectives
• Define governance frameworks and ensure good governance practice
• Monitor and ensure business committees operate according to required business governance standards through regular engagement
• Assess committees adherence to the governance requirements
• Guide business to ensure that business policies contain the right content addressing legislative requirements thereby working toward an effective and adequate control environment
• Influence the enhancement of business processes and methodologies specific to the area Support and empower the Group to prevent compliance breaches and reputational risk from occurring, which could result in financial penalties.
• Create and strengthen awareness of business compliance status in relation to evolving regulatory landscape
• Promote and facilitate cross Cluster engagement to manage and improve business efficiencies
• Engage with stakeholders on findings of compliance risk and control assessments to ensure action plans adhere to regulatory standards
• Enable management to make informed decisions and prevent compliance breaches
• Ensure that stakeholder relationships are effectively managed
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses
• Identify, define, and agree on the regulatory universe applicable for each relevant Business Unit, mitigating risks
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
• Partner and collaborate with team members to achieve team success
• Share information and knowledge that benefits the team management to implement and review as required
• Monitor own progress against development plan and measure impact of results