Fresh Jobs at Hollard Insurance

Job Purpose

• The Analyst role entails the responsibility of learning on the job, with the expectation of growth into a more senior position over time, involving tasks such as maintaining accurate financial records, reconciling underwriting information, ensuring precise transaction capture, and providing support to various teams in the Hollard Guarantees COE. 

Key Responsibilities:

Financial Administration

• Assist in maintaining accurate financial records.
• Record underwriting information daily.
• Reconcile claims and premiums monthly.
• Collaborate with the finance team for budget tracking.
• Capture transactions from bank statements.
• Reconcile bank accounts and deposits.
• Support various teams by compiling essential documents and reports.
• Prepare payment requisitions, invoices, supporting documents and statements, ensuring accuracy.
• Present monthly cashbook reconciliations for review.
• Communicate regularly with team for feedback and improvement.
• Create accurate EFT payments with necessary documents attached.
• Follow up on unallocated deposits and payments daily and address daily queries within a 24-hour timeframe.
• Assist in monthly and quarterly reporting.
• Support audit requests and handle ad hoc tasks.

Operations Administration:

• Provide administrative support to various departments.
• Organize and schedule meetings, appointments, and events.
• Ensure proper filing and documentation of financial and administrative records.
• Ensure that targets and standards are maintained with the processing of new business, endorsements, renewals and post loss. Manage compliance with SLA’s.
• Coaching and support: Providing informal and formal coaching support to team.
• Problem solving: Assisting staff in resolving complex problems while ensuring adherence to standards & objectives.
• Reporting: Provide necessary reporting on financial and operational indicators relating to underwriting administration, i.e. daily, weekly operating report etc. Provide feedback (reporting) to senior management on achievements, pending issues, problems and suggested recommendations.
• Decision making: To make recommendations and take decisions on technical or complex administrative functions within mandates.
• Technical expertise: Ensure that policy transactions (new business, endorsements, renewals, post loss, cancellations) are issued and changes recorded accurately and in a timely manner by rating and/or capturing transactions to the core business system.  Ensure that transactions are processed within delegated authority limits and within set standards as per underwriting manual.
• Ensure reconciliation and allocation of all premiums received from intermediaries/brokers within the prescribed period. Follow up with brokers/intermediaries with constant communication through internal broker consultants / underwriting administrators / broker consultants / credit control champions.
• Customer service: To ensure that customer service standards are maintained in accordance with service level agreements and to assist with technical advice and other assistance over and above the normal underwriting administration duties.
• Effective Communication: Communicate effectively with external and internal parties.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
• Innovation: Participate with senior management in initiatives around product development, processes, policy and strategy.
• Policy and Procedures: Documentation, management, maintenance and communication of all policies and procedures pertaining to the division.
• Market Intelligence: Sound knowledge of underwriting and credit control principles in industry.
• General: When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.
• Variance Management: Adhere to standards set by Hollard. Provide action plans and follow up with corrective actions to all variances.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with the relevant role players.  

Required Knowledge and Experience    

• Minimum of 2 years operational experience in the insurance industry
• Accounting and guarantee experience advantageous.
• Basic knowledge of accounting principles
• Proficient in Microsoft Office Suite
• Good interpersonal communication skills
• Analytical thinking and problem solving skills
• Good time management skills

Educational Requirements    

• Matric 
• Bcom degree or Accounting qualification advantageous 

Deadline:27th November,2025

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Job Purpose:

• Process all risk management and underwriting administration assigned, within the set standards required by the company thus contributing to the productivity of the branch. Enhance the image of the company through the continuous delivery of efficient and effective customer service. Responsible for the administrative support of the Risk Consultant team in the Region. Provide guidance and support to junior risk administrators. Processing all risk management administration assigned, within the set standards required by the company thus contributing to the productivity of the Risk Consultant team.

Key Responsibilities:

• Ensure that the Risk Consultants provide complete and professional risk reports for Underwriters to have a clear picture of all the risks involved.
• Responsible for survey requests to be loaded on ARQ and check that the correct information is provided to avoid unnecessary delays in getting Surveys done
• Prioritise surveys deemed as a priority by the Business and manage accordingly to support the growth targets of the region.
• Risk Requirements: Communicate Risk Requirements to BC’s ensuring the Risk Requirements are sent to the Brokers by the Requesting users. Regular follow ups and monitoring of the requirements need to be done until the requirements are met.
• Suspension letters: When follow-ups are done and no response is received as per SLA, suspension letters are issued.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 48 hours.
• Ensure survey requests are loaded within 5 working days, and register is updated weekly- Escalate areas of concern to direct manager after 3 unsuccessful follow up with broker.
• Recordkeeping: All records to be always kept up to date on all relevant platforms/systems and quality standards to be always adhered to.
• General: When required to perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.

Required Knowledge and Experience    

• 4 -5 years’ related experience in the short-term insurance industry
• Must demonstrate good communication skills, both verbal and written, to effectively interact with internal and external stakeholders.
• Must possess strong relationship management skills to foster trust, collaboration, and long-term engagement with internal and external stakeholders
• Demonstrated ability to maintain a high level of accuracy when entering data into the core business system.
• Knowledge of TCF principles
• Sound knowledge of MS Office – Intermediate level (including Word, Excel, Outlook, PowerPoint)
• Knowledge of the Core Business Systems – ARQ, Ekundu, Indlela, Purple Heron, Nexus, Genre. (Not compulsory) 

Educational Requirements    

• Matric 
• NQF4 Qualification advantageous  

Deadline:24th November,2025

go to method of application »

Job Purpose:

• Process all risk management and underwriting administration assigned, within the set standards required by the company thus contributing to the productivity of the branch. Enhance the image of the company through the continuous delivery of efficient and effective customer service. Responsible for the administrative support of the Risk Consultant team in the Region. Provide guidance and support to junior risk administrators. Processing all risk management administration assigned, within the set standards required by the company thus contributing to the productivity of the Risk Consultant team.

Key Responsibilities:

• Ensure that the Risk Consultants provide complete and professional risk reports for Underwriters to have a clear picture of all the risks involved.
• Responsible for survey requests to be loaded on ARQ and check that the correct information is provided to avoid unnecessary delays in getting Surveys done
• Prioritise surveys deemed as a priority by the Business and manage accordingly to support the growth targets of the region.
• Risk Requirements: Communicate Risk Requirements to BC’s ensuring the Risk Requirements are sent to the Brokers by the Requesting users. Regular follow ups and monitoring of the requirements need to be done until the requirements are met.
• Suspension letters: When follow-ups are done and no response is received as per SLA, suspension letters are issued.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 48 hours.
• Ensure survey requests are loaded within 5 working days, and register is updated weekly- Escalate areas of concern to direct manager after 3 unsuccessful follow up with broker.
• Recordkeeping: All records to be always kept up to date on all relevant platforms/systems and quality standards to be always adhered to.
• General: When required to perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.

Required Knowledge and Experience    

• 4 -5 years’ related experience in the short-term insurance industry
• Must demonstrate good communication skills, both verbal and written, to effectively interact with internal and external stakeholders.
• Must possess strong relationship management skills to foster trust, collaboration, and long-term engagement with internal and external stakeholders
• Demonstrated ability to maintain a high level of accuracy when entering data into the core business system.
• Knowledge of TCF principles
• Sound knowledge of MS Office – Intermediate level (including Word, Excel, Outlook, PowerPoint)
• Knowledge of the Core Business Systems – ARQ, Ekundu, Indlela, Purple Heron, Nexus, Genre. (Not compulsory) 

Educational Requirements    

• Matric 
• NQF4 Qualification advantageous  

Deadline:24th November,2025

go to method of application »

Job Purpose 

• Responsible for underwriting in accordance with Hollard’s underwriting guidelines, delivering first-call resolution, enhancing broker and client satisfaction, and supporting cost efficiency through effective risk management of policies.

Key Responsibilities:

• Ensure adherence to underwriting guidelines and standard operating procedures:
• Assess new business risk in accordance with business underwriting guidelines.
• Manage new business acceptance and declinature of risk.
• Provide technical underwriting expertise on underwriting referrals
• Manage re-insurance referrals placements.
• Act within the agreed mandate in terms of discount, acceptance of risk etc.
• Manage endorsements, renewals, multi-claimants, refunds and day-to-day queries 
• Take ownership of queries and provide feedback to clients, internal and external stakeholders timeously 
• Follow the company standard operating procedures on all risk management processes 
• Ensure that protocol is followed in terms of regulatory requirements and necessary disclosures to be made (TCF).
• Escalate queries or deviations from SOP to relevant manager

Act within mandate from the relevant manager in terms of acceptance and rejection of risk.

• Ensure that correct policy documents are sent to the clients.
• Deliver reliable underwriting support and customer service to the various claims departments and improving the overall customer experience.
• Establish and nurture relationships with internal and external stakeholders. 
• Identify problems encountered by clients and propose medium- and long-term resolutions.
• Proposing new ways to improve technical functionality to facilitate service to meet SLA.
• Foster and encourage collaboration within the team.

Required Knowledge and Experience    

• A minimum of 5 years’ Underwriting knowledge and experience. 
• Knowledge of Easy product and policy wording.
• A solid understanding and knowledge of insurance principles. 

Educational Requirements    

• Matric
• NQF 5 Insurance Qualification
• RE

Deadline:25th November,2025