Fresh Jobs at Hollywoodbets

You Bring

• 1-2 years in the Gaming Industry.

What You’ll Do for The Brand

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratching’s which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your workstation is well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /Senior Team
• Leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

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A Bonus To Have:

• 1-year cash management experience
• GAAP system experience
• Stock management
• Food and Beverage experience

What You’ll Do For The Brand:

• Ensure uniforms are adhered to and in accordance with the dress code. Ensure that you look presentable to the customers as you are the face of the company and need to present a professional image.
• Ensure takeaway area is neat and tidy prior to opening and at closing time. Ensure that the same standard is kept during service times to ensure that the service area is always neat and tidy.
• Prepare stock requisition the night before but no later than an hour before opening time. Identify fast selling items and increase requisition and take into account relevant trends, busy periods/events that might increase stock requirements. Submit to the F&B Supervisor, receive stock from F&B Supervisor as per requisition form and sign. Ensure that opening stock is recorded.
• Ensure fridges are always sufficiently stocked and ensure stock rotation.
• Ensure float is correct, if there is a shortage advise F&B Supervisor prior to opening.
• Greet and thank customers, always act in a pro-active and positive manner. Show interest to customer/punter, pay attention when they speak and maintain eye contact during conversations.
• Present menus to customers/punters and answer questions about menu items.
• Advise on daily specials and make recommendations upon request.
• Promote food and beverage items.
• Communicate in a clear professional manner and address the customer in a respectable manner.
• Present orders beverages and/or food timeously.
• Maintain a friendly smile and a good attitude with every customer.
• After receiving the order, immediately enter the order onto POS (GAAP) to ensure the order is generated.
• Follow up on food delays from the kitchen, advising customers/punters on delays and regularly communicating the status of the order.
• Ensure customer complaints are dealt with efficiently. Record all complaints in the complaint log and communicate all complaints to the F&B Supervisor.
• Collect payments from customer either by cash or card and correctly record the payment. Thank the Customer/punter for the tip.
• Any voids to be authorized by the F&B Supervisor.
• Reconciliation of all sales and cash/credit card payments to ensure that all monies are accounted for.
• Ensure that all personal food and beverage purchases are signed off by the F&B Supervisor. Ensure that the VIP security gets the signed slip for the purchases before leaving the premises.
• Ensure that internal procedures are adhered to.
• Any ad hoc duties that might be required.

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You Bring:

• Betting Knowledge

A Bonus To Have:

• Experience in Quality Assurance Testing

What You’ll Do For The Brand:

• Ability to identify critical quality risks and to communicate them effectively.
• Provide quality support for the Product team, ensuring high quality releases.
• Maintain all current product operations online by identifying shortfalls and introducing new solutions.
• Defining appropriate measures to ensure product quality.
• Analyzing and monitoring the performance of products.
• Developing and initiating solutions in the form of business request documents and reporting for online developments and bugs.
• Reviewing and approving test results.
• Developing and tracking test metrics.
• Ability to create and execute test cases for software in development.
• Strong attention to detail, analytical skills, and problem-solving aptitude.
• Identifying new innovations and assessment of Competitors products.
• Ensure enhancement of products and improving the functionality for the end users of these applications.
• Competitor analysis reporting.
• Project lead product testing before releasing to live environment.
• Ability to work under pressure.
• Identifying and eliminating the factors within the platforms that may pose a risk to the business.
• New business ideas and improving current business work practices.
• Involvement in making user manuals for system applications.
• Any other ad hoc duties that might be required.

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You Bring:

• Sales or Business Development Experience
• Betting Knowledge
• Customer Service Experience
• Valid driver’s license

A Bonus To Have:

• Experience in retail sales

What You’ll Do For The Brand:

• Engage with Product suppliers, negotiate commercial terms, review agreements, and manage relationships with all retail product suppliers.
• Work with the retail team to ensure excellent product delivery.
• Maintain all current product operations for retail by identifying shortfalls and introducing new solutions.
• Provide overall leadership and direction in the development of retail products.
• Identifying new innovations.
• Competitor analysis reporting.
• Project lead product testing before releasing to live environment.
• Market awareness and strong Relationship Management abilities.
• Ability to work under pressure.
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
• Communicating with departments to identify work shortfalls and areas where the development team can assist in improving work processes.
• Assist and advise the developers and software architects on how an application should work, what needs are to be met and dictate the flow and client journey to determine what the users must see by providing them with Business Requirement Documents.
• Involvement in making user manuals for system applications.
• Any other ad hoc duties that might be required.

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You Bring:

• 2 - 4 years’ of experience within a Management or leading a team
• Strong portfolio of work in Motion Graphics
• 3 + years in Motion Graphic Design
• Animation for Television and broadcast (3+ years)
• After Effects, Photoshop, Illustrator, Premiere Pro, Cinema 4d , amongst others
• Microsoft Office (Word, Excel and PowerPoint)
• Valid driver’s license

A Bonus To Have:

• Matric
• Qualification in Animation and Design

Basic knowledge of:

• Video/Photography Skills
• Lighting
• Audio recording

What You’ll Do For The Brand:

• Overall management of Motion Graphics Team.
• Collaborate, liaise and provide feedback to the management team.
• Manage and collaborate on motion graphics projects with the animation team from concept to execution.
• Ensure that the team is creating and delivering up to broadcast standards.
• Assist department manager to create SLA’s and processes for the Motion Graphics Team and ensure that these processes are followed.
• Responsible for driving continuous upskilling of the animation team, encouraging and mentoring junior, mid and senior animators.
• Liaise with stakeholders and attend meetings for briefings and other projects that involve the department where required.
• Oversee daily reports of the team and report to department manager escalations and ensure all department reports for the Graphics Team are available and updated.
• Create animations for TVCs, social media campaigns, live events and website marketing videos e.g. graphic toolkits, opening sequences, opening and closing billboards, stings, lower thirds, titles, explainer videos amongst others.
• Edit video and record audio for animations.
• Work closely with graphic designers to ensure designs are implemented to brief and liaise with the design department to collaborate on campaign artwork.
• Adapt and produce creative promotional artwork for video production.
• Maintain department server for all project storage.
• Create visuals for the digital marketing and social media departments (YouTube, Twitter, Facebook, Instagram and Blog).
• Continuously assess the competitor and keep up with industry trends.
• Scamping of new ideas for visual representation.
• Work closely with copy writers, designers etc., to develop content, optimize the use of each digital channel for campaign efforts and execute the campaign vision.
• Take direction from department leadership, including documenting detailed requirements, and asking questions to clarify assignments.
• Evaluate emerging technologies; provide thought leadership and perspective for adoption where appropriate.
• Contribute to brainstorming new and creative growth strategies.
• Ad hoc duties as required amongst others.

PC based hardware

• Hands-on experience with animation and editing software, including Adobe Premiere Pro, Da Vinci Resolve, Adobe Audition, Adobe Photoshop, Adobe After Effects, Avid Media Composer, Adobe Media Encoder, amongst others.
• 2D/3D motion graphics – After Effects, Cinema 4D (animation, composition, VFX, title sequencing)

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You Bring:

•  Valid driver’s License
•  2-3 years’ experience in the digital marketing industry Affiliate experience required
•  Minimum 2 years’ sales / lead generation experience
•  Minimum of 2 years of negotiating skills within a Sales Environment

Advantageous

•  Bachelor’s degree in Marketing Communications, Digital or related field.

What You’ll Do for The Brand:

Develop and Execute Affiliate Marketing Strategy:

•  Design and implement a comprehensive affiliate marketing strategy aligned with overall business goals.
•  Identify target audiences, key performance indicators (KPIs), and revenue objectives to guide program development.
•  Research and identify potential affiliate partners, evaluating their suitability based on niche, reach, and audience demographics.
•  Develop and maintain relationships with existing and potential affiliates, ensuring ongoing engagement and performance optimization.

Affiliate Recruitment and Onboarding:

•  Actively guide Affiliate Relationship managers in recruiting new affiliates, including bloggers, influencers, content creators, and website owners, through various channels such as outreach, networking, and affiliate networks.
•  Collaborate with the marketing team to develop compelling promotional materials, affiliate tools, and resources to support affiliate recruitment and onboarding.
•  Implement processes to ensure thorough screening and due diligence of potential affiliates to ensure alignment with brand values, quality standards, and compliance guidelines.
•  Provide guidance and support to Affiliate Relationship managers during the onboarding process of new Affiliates, ensuring they have the necessary resources and knowledge to effectively promote our products/services.

Performance Tracking and Optimization:

•  Monitor and analyse affiliate performance metrics, including conversion rates, click-through rates, GGR, ROI, and Affiliate commissions.
•  Identify top-performing affiliates and develop strategies to maximize their revenue generation.
•  Implement ongoing optimization techniques, including A/B testing, to improve conversion rates and overall affiliate program performance.
•  Stay up-to-date with industry trends, competitor activities, and best practices in affiliate marketing to identify opportunities for program enhancement and innovation.

Affiliate Communication and Relationship Management:

•  Guide Affiliate team in resolving affiliate enquiries, providing timely and accurate responses.
•  Foster strong relationships with key affiliates, guide affiliate team in regularly communicating updates, new promotions, and program changes to ensure their continued engagement.
•  Collaborate with affiliate team to develop co-marketing opportunities, exclusive offers, and joint promotional campaigns.
•  Address any affiliate-related issues or conflicts in a prompt and professional manner, finding mutually beneficial resolutions.

People

• Excellent communication and interpersonal skills with the ability to collaborate with cross-functional teams and third parties.
• Build long term relationships with a wide variety of internal and external stakeholders.
• Project management, organizational and time management skills.
• Work closely with other marketing and business managers to optimize workflows, product performance, resolve challenges, and present solutions.
• Provide ongoing training and mentoring to ensure our Teams consistently performs above standard

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You Bring:

• 1 – 2 years’ experience in project management.
• 1 -2 years’ experience in betting/product knowledge.
• 1-2 years’ experience in sales and Marketing.
• Valid driver’s license.

A Bonus To Have:

• Degree/Diploma.
• Own vehicle.

What You’ll Do For The Brand:

• Engage with Product suppliers and manage relationships with all product suppliers.
• Maintain all current betting platforms (mobisite, website, USSD) by identifying shortfalls and introducing new features and solutions.
• Identifying new innovations, promotions/ competitions, and ways in which to market your product.
• Ensure enhancement of the Company product(s) and improving the functionality for the end users of these applications.
• Competitor analysis reporting and market research.
• Project lead product testing before releasing to live environment.
• Market awareness and strong Relationship Management abilities.
• Ability to work under pressure.
• Management of various projects across the Ibranch Business.
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
• Assist and advise the business on what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with Business Requirement Documents.
• Conduct quality assurance tests.
• New business ideas and improving current business work practices.
• Responsible for reporting on allocated product to the business as per operational requirements.
• Work closely with various stakeholders to achieve objectives related to allocated product to achieve growth and visibility in the marketplace.
• Develop and curate engaging content for social media platforms.
• Assist in the development and management of social media platforms and influencer marketing strategy.
• Manage and maintain a CMS system of Hollywoodbets with uploading of daily and weekly content.
• Any other ad hoc duties that might be required

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You Bring:

• 1 year in a management capacity or managerial experience.

A Bonus To Have:

• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1 year sales management experience.
• 1 year cash management experience.
• 1 year within the Gaming or Betting industry.

What You’ll Do For The Brand:

Branch growth

• To manage the achievement of targets and branch growth in accordance with operational procedures.
• Branch Administration and Cost Management.
• Manage branch cost and budget to ensure maximum profitability and manage monthly expenses.
• Cash management within the branch according to defined processes, procedures and minimize risks, theft and fraud.
• Ensure daily banking schedules are submitted to the Area Manager.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Senior Team Leaders must send an email notifying the Branch, Regional Manager and Cash Management Department of the shortage.
• Recovery process must be managed in line with processes and procedures.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that the facilities are well maintained and in working condition.

Branch reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk and compliance issues.

Customer Experience

• Ensure superior customer service and customer experience.
• Pro-actively address customer complaints and ensure customer feedback is positive.
• Build strong relationships with regular customers and punters.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.

Communication

• Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the directive of the Area Manager.
• Identify training and development areas and address interventions with the Area manager.
• Ensure all new take on documentation is submitted timeously to the Human Resources department.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

go to method of application »

You Bring:

• Management experience.
• Valid driver’s license.

A Bonus To Have:

• Relevant Degree/Diploma.

What You’ll Do For The Brand:

• Develop and implement plans to attain forecasted growth/other targets.
• Review branch locations and possible relocation options where applicable to ensure maximum returns.
• Communicates financial targets to each branch and measure branch performance.
• Plan for growth in resources through identifying a pool of candidates that can be drawn from if there is a need.
• Budget management. Review the regional costs by scrutinizing each branch’s cost and identifying irregularities and trends.
• Conduct regular visits to all the branches in your area.
• Ensures branches operate optimally through sound people management. This includes recruitment, on-boarding and training, payroll, clock watch- time and attendance, and other such procedures as well as implementation of performance management and disciplinary procedures. Ensures that branch team leaders/managers implement the set procedures timeously.
• Partners with marketing to ensure branches reach their intended financial targets.
• Ensures all new team member have received the necessary training before they start.
• Arranges regular meetings with the Branch TL or Manager/s to discuss targets, business challenges and resolutions thereof.
• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.
• Ensuring Branches are compliant with legislative requirements.
• Reduce and resolve audit queries.
• Ensure branch facilities, building and equipment is well maintained. Ensure all branches are neat and tidy, according to the Hollywood standard. Performing branch inspections to ensure compliance with legislation and Hollywood standards.
• Daily reporting.
• Reporting on areas as and when required/requested.
• Ensure pro-active approach in providing timeous feedback to requests.