Fresh Jobs at Hollywoodbets

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1-year experience as a Team Leader in a contact centre environment
• Experience gained must be on digital/customer service campaigns

A Bonus to have:

• Diploma/Degree in Customer Service or related field.

What You’ll do for the Brand:

• Leadership of the Digital Team, and offering support and coaching to the Team Members
• Checking on QA levels and results on live chat, email and social and ensure KPI’s are adhered to
• Implementation of business strategy on Digital platform
• Implementation of team rosters according to the business requirements
• Continuous improvement planning for the Department
• Identifying training requirements for Team Members within the Department
• Ensure compliance with company policy and ensure that all internal control procedures are followed.
• Report on deviations to procedures and corrective actions.
• Ensure that the team displays good customer service principles in their dealings with customers and other internal team members/departments/branches
• Ensure that team members display excellent written communication skills
• Ensure the department is always optimally staffed (Accurate Rostering of the department)
• Review internal control procedures to ensure that controls are in place to manage staff/staff accountability and to be pro-active in managing and highlighting potential concerns.
• Ensure that the company brand and image is promoted through excellent customer service
• Identify root causes of customer queries and look at ways and initiatives to reduce specific customer queries where appropriate, based on the nature of the query
• Ensure queries are resolved timeously and at point of call where possible (first time resolution)
• Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls
• Identify ways in which to increase motivation and teamwork and to foster a positive work environment
• Review training needs continuously
• Conduct performance review with the team members
• Implement strategies to manage staff conduct and ensure poor performance procedures/disciplinary processes are followed consistently where required
• Monthly feedback meeting reporting, trend reporting, resource management reporting etc.
• Work closely with other departments, such as mobile, Outbound, – Quality Assurance and Marketing to understand the dependencies that exist between departments, if any.
• This is a position of trust and high ethical standards are expected within this role
• Any other ad hoc duties that might be required

What You’ll Bring to the Team:

• Quality focus
• Excellent planning and organizational skills
• Exceptional administration skills
• Customer service and service excellence
• Good communication skills
• Attention to detail
• Good problem-solving skills
• High level of accountability

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With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Valid driver’s license
• 2 – 3 years’ experience in an HRC role or equivalent

A Bonus to have:

• Diploma/ Degree qualification or studying towards
• Knowledge in Labour Legislation (EE Act, BCEA, Labour Relations)

What You’ll Do For The Brand:

• Recruitment and Selection
• Follow the recruitment process as outlined up to middle management occupational level.
• Obtain recruitment requisition signed off by management in order to proceed with recruitment process.
• Draft internal and external advertisements for vacancies.
• Place adverts after sign off from central recruitment.
• Shortlist candidates and coordinate/facilitate interviews.
• Ensure competency-based interview questions are posed as part of targeted selection process.
• Ensure all pre-employment checks are completed the final shortlisted candidate.
• Ensure all unsuccessful candidates are given feedback regarding the outcome of the interview.
• Create a platform that ensures all branch and senior team members clearly understand the new take on process.
• Ensure that all recruitment information such as all application forms, certified ID, matric certificates, references and background checks are completed prior to appointments.
• To ensure that new team member personal file are created and that all new employee details are accurately submitted to Payroll before cut-off date of each month.
• On Boarding
• Oversee onboarding process. Ensures induction is arranged timeously and new team members are properly inducted.
• Performance Management 
• The HR function will entail a well aligned process to assist the business teams to facilitate the roll- out of job descriptions and provide the necessary value add for an effective and efficient performance management exercise.
• Ensure job description outlines the duties and responsibilities for the employee in the position and lays the foundation against which the employee will be evaluated.
• To ensure every team member sign a performance agreement which are aligned to strategic priorities.
• The human resources consultant is to advice all parties of the principles and objectives of an evaluation process by proving training for managers who will be responsible for the actual evaluations/ appraisals.
• Ensure all relevant parties are equipped with the tools to manage performance, with focus on coaching and managing poor performance. Encourage ongoing one-on-one performance discussions.
• To proactively identify and eliminate performance management obstacles that would hinder the process.
• The human resources consultant will be responsible for managing the performance process and will play a critical role in ensuring that evaluations are done effectively, timeously and that the knowledge gained is used to aid team members in development.
• Talent Management / Succession Planning
• To identify potential and to recognize existing talent and to use that to fill vacancies higher in the organization or to transfer individuals into jobs where better use can be made of their abilities or developing skills.
• Ensure a holistic career discussion with the identified talented team members through a talent forum process. Ensure retention strategies are implemented to retain skilled labour.
• Training initiatives must be used to create individual development plans fast track and close skills gaps.
• Ensure the work climate allows for attraction and retention of top talent and drives a culture of employee engagement.

Employment Equity

• Ensure Employment Equity meetings are set up and the necessary committee members are made aware of dates.
• Employment Equity is considered when recruitment, transfers or promotions are being conducted.

Industrial Relations

• Implement IR in line with group practice and report to central.
• Ensure Hearings are set up timeously and all relevant parties are made aware. Ensures that the dismissal process is followed consistently.
• Keep up to date with CCMA cases, schedule and ensure managers are prepared.
• Ensure warnings for the region is sent to Group IR timeously.
• Injury on Duty
• Responsible for the IOD process.
• Log IOD on to the system.
• Claim number to be sent to Manager to forward to team member for the medical reports.
• Follow up on status of claim until confirmation of all is in order is received.
• Terminations 
• Ensure relevant parties are timeously informed of terminations.
• Conduct exit interviews with team members who resigns.
• Identify trends and address with management.
• Reporting
• Adhoc reporting as required                                                                                                    
• Communication
• Ensure all human resources policies and procedures are efficiently and effectively communicated within the branches.
• Create awareness of strategic key human resource campaigns that will lead to updating all team members.
• Ensure that the correct line of communication is followed at all times and that timeous feedback is provided to all relevant parties when requested.
• Values & Ethics
• Roll out the Value & Ethics workshop in the regions.
• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

What You’ll Bring To The Team:

• Must be able to plan effectively and efficiently in order to meet deadlines.
• Solve problems and issues in a timely and effective manner
• Accurately checking processes and tasks.
• Ability to accurately check processes and tasks.
• Approaches own work with dedication and high sense of responsibility.
• Understand and portray IR and Interview skills.
• Ability to effectively manage relationships internally and externally.
   

go to method of application »

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Matric
• Ability to work shifts

A Bonus To Have:

• Computer Literate -Microsoft Office
• 1-2 Years in Gaming Industry

What You’ll Do For The Brand:

• Monitoring Hollywood Retail branches cash recons during your allocated rostered shift and as allocated by your Supervisor\ or Manager.
• Area\s or Region\s for monitoring will be explained to you at the beginning of your
• Familiarize yourself with each branches cash drawer threshold limits and ensure that Clerks going over their respective limits are stopped by means or being blocked on the system or following the telephone protocol i.e. Senior Team Leader, Branch Manager, Area Manager, Regional Manager and lastly Risk
• Ensure that Betting Clerk monies are physically transferred to the Admin Back Office safe by means of telephonic confirmation with the STL or BM on duty.
• Required to send day end shift reports as well as Morning update
• Required to send “Special Reports” to the Risk and Operations Manager in the event of an emergency cash situation at the branch.
• Required to assist the CMD Team Leader and\ or Risk Manager with other duties within the boundaries of Risk Management and Control.
• Providing “On the Job” training and mentoring for new
• Always following protocol and not bypassing chain of
• Carrying out yourself in a professional manner in line with standard business\ corporate
• Allowed to speak with authority provided it is accommodated with respect to the other person\s
• Always practice good email and telephone
• Subjecting yourself to a truth verification test periodically or on request by your

What You’ll Bring To The Team:

• Good communication and interpersonal skills.
• Impressive planning, organizational and time management skills.
• Good business acumen and high ethical work standards.
• Ability to multitask and always show initiative.
• Ability to work under pressure and still produce good quality results timeously.

go to method of application »

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1-2 years' experience in the Gaming industry.

A Bonus To Have:

• Valid driver’s license
• Related Diploma/Degree
• Matric

What You’ll Do For The Brand:

• Branch Growth
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
• Sales Administration
• Manage cash within the branch according to defined processes/procedures and minimize risks,
•  Theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.
• Cash Management
• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
• Branch Appearance
• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your work stations is well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)
• Customer Service
• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.
• Compliance
• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.
• Values
• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines.
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines.