Fresh Jobs at Huntswood

Job Overview:

• Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.

Job Responsibilities:

• Providing excellent customer service, with customers issue being resolved first time around.
• Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
• Build rapport with customers, get to know their individual needs and put their interests first.
• Excellent time management skills
• Convert incoming customer service calls into sales.
• Explain to customers the offer and the product benefits.
• Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them.
• Building great rapport with your clients, to ensure there is a trust level built.
• Act as a brand ambassador of our client

Job Required Requirements:

• Grade 12 or a NQF 4 Equivalent
• Outbound/ Inbound sales experience (local / international)
• Minimum 12 months sales + 12 months customer service
• Recent 1-year unbroken tenure
• Resides within a 30 KM radius from the office.

Skills Required:

• Excellent verbal communication

Soft Skills

• Sales Ability (comfortable with handling objections, building rapport, needs analysis)
• A solid background in targeted customer service.
• A driven mindset and a love for hitting targets.
• Attention to detail, so the conversation is correctly captured and actioned.
• Customer centricity
• Ability to multitask.

Preferred Skills:

• Advanced sales/upselling or retentions experience.

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• Right now, we’re recruiting Customer Sales Advisors, a role that is perfect for an amazing individual that loves engaging with customers and closing deals, with excellent benefits on offer as well.

What will you be doing?

• Acting as the first point of contact for customers who need help
• Assisting customers calling in, to register their appliances
• Using your wit, charm and best sales experience to upsell our products
• Adhering to the script to remain compliant on all customer interactions
• Maintain quality and compliance standards, in line with the client requirements
• Building rapport with our customers and getting to know their needs
• Helping each customer find the protection package that's perfect for them  
• Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.
• You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

So, what do we need from you?

• A solid background in targeted sales and customer service.
• Recent 1-year unbroken tenure.
• Outbound/ Inbound sales experience (local / international)
• Minimum 6 months sales + 6 months customer service
• Resides within a 30 KM radius from the office.
• Excellent attention to detail, our customers mean a great deal to us, so want to get things right first time.
• Outstanding communication skills, to build relationships and listen to our customers.
• A team player, dedicated to providing the best customer experience.
• Be able to work under pressure, and take on challenges when they arise, in a calm, cool and relaxed manner, without breaking a sweat.