Customer Support and Sales Adviser at Huntswood

Job Overview:

• Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.

Job Responsibilities:

• Providing excellent customer service, with customers issue being resolved first time around.
• Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
• Build rapport with customers, get to know their individual needs and put their interests first.
• Excellent time management skills
• Convert incoming customer service calls into sales.
• Explain to customers the offer and the product benefits.
• Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them.
• Building great rapport with your clients, to ensure there is a trust level built.
• Act as a brand ambassador of our client

Job Required Requirements:

• Grade 12 or a NQF 4 Equivalent
• Outbound/ Inbound sales experience (local / international)
• Minimum 12 months sales + 12 months customer service
• Recent 1-year unbroken tenure
• Resides within a 30 KM radius from the office.

Skills Required:

• Excellent verbal communication

Soft Skills

• Sales Ability (comfortable with handling objections, building rapport, needs analysis)
• A solid background in targeted customer service.
• A driven mindset and a love for hitting targets.
• Attention to detail, so the conversation is correctly captured and actioned.
• Customer centricity
• Ability to multitask.

Preferred Skills:

• Advanced sales/upselling or retentions experience.