Fresh Jobs at Hyundai Automotive South Africa

Specific Role Responsibilities

• Develop the business to reach set sales targets for the month.
• Drive specific strategies to retain and grow the existing customer base.
• Manage customer expectations to ensure effective delivery of service.
• Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
• Identify and venture into new revenue streams.
• Ensure customer’s escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales.
• A strong understanding of industry and market trends and customer behaviour.
• Evaluate vehicles correctly.

Qualifications and Experience

• Minimum Grade 12.
• 3 years sales executive experience.
• A Code 8 Driver's Licence is vital.
• Computer literacy
• Proven track record of meeting regular monthly targets.

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Specific Role Responsibilities

Directly responsible to:

• Service Manager

Responsible for:

• Customer Satisfaction, Workshop Technicians/Diagnosticians, Mechanics, Apprentices, Quality Controller/Tester, Workshop Cleaner, Diagnostic and Repair Equipment, Tools, Gauges and Measuring Equipment.

Relationships with:

• Customers, Service Manager, Service Staff, Sales Manager, Parts Manager, Sales Staff, Parts Staff, Manufacturer's Representatives, other Representatives, Health and Safety Officer.

Improved Profitability:

• To ensure maximum effective use of equipment and labour ensuring high productivity output.
• To ensure minimum wastage of consumable materials.
• To ensure all chargeable materials are recorded on job cards for invoicing purposes.

Customer Satisfaction:

• To ensure a customer-satisfying level of service and repair quality.
• To ensure the vehicles cleanliness is maintained during service and repair.

Health and Safety

• To ensure safe and reliable use and maintenance of equipment.
• To ensure staff take all precautions necessary to effect health and safety in the workshop.
• To ensure customers are protected from any possible dangers or hazards in the workshop.

LIMITS OF AUTHORITY 

Capital Expenditure:- 

• No purchasing authority. 

Other Expenditure:- 

• To procure equipment and tools necessary for the efficient running of the workshop To procure consumable materials 
• To authorise some non-chargeable rectification of work to be carried in line with company policy. 
• No staff engagement or dismissal authority. 
• To discipline workshop staff on routine matters. 

MAIN JOB FUNCTIONS5.

Staff:

• To ensure staff are trained to enable high levels of quality and efficiency.
• To ensure jobs are fairly and correctly allocated to technicians and mechanics.
• To supervise tests and ensure correct use of equipment and document security. To ensure all job sheets are correctly written up and forwarded to the cost office for pricing.

Security:

• Ensure customers' property is secure.
• Ensure all materials and parts drawn from the Parts Department are accounted for.
• Ensure all equipment and documentation is accounted for.
• To ensure all warranty work, documentation and materials are accounted for.

Administration:

• To ensure progress of jobs through the workshop.
• To authorise consumable and internal parts requisitions.
• To authorise any non-productive time spent on vehicles or in the workshop.
• To ensure health and safety procedures are observed and maintained at all times.
• To circulate new and up-to-date manuals and literature for new vehicles or techniques..

Qualifications and Experience

• Qualified Technician - 2-3 years experience as a Workshop Foreman.

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Specific Role Responsibilities

• Develop the business to reach set sales targets for the month.
• Drive specific strategies to retain and grow the existing customer base.
• Manage customer expectations to ensure effective delivery of service.
• Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
• Identify and venture into new revenue streams.
• Ensure customer’s escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales.
• A strong understanding of industry and market trends and customer behaviour.
• Evaluate vehicles correctly.

Qualifications and Experience

• Minimum Grade 12.
• 3 years sales executive experience.
• A Code 8 Driver's Licence is vital.
• Computer literacy
• Proven track record of meeting regular monthly targets.

Skills and Personal Attributes

• Customer and sales management.
• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of the areas' most spoken languages an advantage.
• Experience in cold calling to develop a client base.
• Growing the market experience.
• Knowledge of Higher Gear.
• Knowledge of dealership policies and procedures.
• Knowledge of broader competitive motor industry.
• Knowledge of economic & financial factors affecting the industry.
• In-depth product knowledge on all related aspects.
• Knowledge of product image and corporate branding.
• Product Knowledge will be huge advantage.
• Self-motivated priority-setting and time management.
• Oral communication skills; negotiation and influencing skills.
• Accurate customer needs analysis and understanding.
• Accurate customer qualifying.
• Interpersonal and interactive skills.
• Effectively understanding and interpreting customer behaviours and emotions.
• Strong administrative skills.
• Professionalism and presentable.
• Negotiation and persuasiveness skills.
• Closing skills.
• Networking and lead generation skill

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Roles and Responsibilities

• Conducting research and prospecting
• Identifying new business opportunities
• Concluding sales contracts
• Developing working relationships with others and building a relationship with trucks body builders
• To ensure that the trucks body builders are OEM approved
• Performing administrative duties

REQUIREMENTS:

• Must be currently employed as a Commercial Sales Executive and at least 2 years or more
• A successful sales track record, with networking and cold calling as an integral part of the process
• The ideal candidate would someone with excellent networking and negotiating skills (able to go out and source new business)
• Existing data base (advantageous)
• Valid SA driver’s license Code 10 and up is essential 

Qualifications and Experience

Qualifications:

• Matric/Grade 12 or Equivalent
• Tertiary qualification in line with position (advantageous)

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Key Responsibilities And Duties

• Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities
• Repair and service vehicles according to specific or franchise specifications
• Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
• Report to Foreman / Service Advisor promptly on any additional work required
• Obtain authorisation prior to carrying out additional work
• Obtain technical information from Foreman / Master Technician on problem jobs
• Adhere to Motus workshop policies and procedures
• Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
• Ensure that all oils and consumables used are recorded on the job card
• Ensure that worked hours are clocked correctly
• Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean
• Do not leave keys in an unattended vehicle
• Ensure that work bay is kept safe, clean and tidy
• Report any faulty / broken equipment to the Foreman / Workshop Manager
• Ensure that special tools and equipment are used according to safety regulations and specifications
• Ensure that hand tools set conforms to Motus standard
• Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
• Reasonable requests by Management outside your job description will be performed from time to time 

Specific Role Responsibilities

• Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities

Qualifications and Experience

• Qualified petrol/diesel Technician.