Fresh Jobs at Lindt and Sprungli

Position Purpose

• To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Customer Service and Sales

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
• Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling them with passion and in-depth knowledge
• Actively sampling provides product knowledge and introduces products through discussion of taste profiles and ingredients
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend
• Inform all customers of current instore promotions, events, and directed information
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
• Serving more than one customer at a time, acknowledging and communicating at all times
• Multi-task between completing store operational tasks and serving customers
• Processing the customer orders through the POS, and credit card transactions
• Own and manage individual tills, including counting floats and performing end of shift till procedure
• Preparing big customer orders
• Ensure complaints are addressed immediately by informing the Manager on duty
• Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
• Restocking and cleaning through the day

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging, and category performance knowledge
• Comply with product management and handling procedures
• Compliance to food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Perform open and closing procedures, signing off checklist
• Perform cleaning duties signing off checklist
• Perform temperature readings signing off checklist
• Maintain clean, tidy working areas at all times
• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against invoice
• Assisting in monthly stock counts
• Unpacking, moving and restocking products
• Using all instore equipment, machines and appliances

Work, health and safety

• Comply with all work health and safety requirements
• Report and damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to the front of house
• Monitor sales on a daily basis with the goal to maximize store profitability without sacrificing customer service
• Timely ordering of merchandise and supplies with a focus on overall inventory management and loss prevention
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration
• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing)
• Self-starter with the ability to work individually and in a team
• Immaculate grooming with excellent personal hygiene

Skills & Knowledge

• Customer service
• Sales skills
• Ability to handle credit card transactions

Job Requirements

• Previous experience in customer service
• Previous experience in a similar retail environment
• Grade 12
• Confident and Interactive with a friendly disposition
• Polite and patient
• Proficiency in Microsoft Office (Specifically Excel and Powerpoint)
   

go to method of application »

Position Purpose

• To uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique.  To work closely with the staff members, Retail Manager, personnel and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.

Store Operations:

• Management of the daily operations of Lindt retail Boutique
• Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration
• Develop and grow Corporate Sales business and strategy
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
• Maintain high standards for cleanliness and food/product safety
• Open and close the Boutique according to shift plan
• Conduct monthly reports as required by Head Office

Marketing:

• Seek out local marketing opportunities and support corporate marketing initiatives
• Implement local marketing initiatives driven by the Marketing department
• Compliance with price changes and corporate merchandising initiatives
• Maintain store merchandising presentation to company standards

Job Requirements
Qualifications:

• 2-4 years retail management experience
• Tertiary education preferred
• Strong verbal and written communication skills
• Familiar with social media channels
• Strong time management habits
• A self-starter with an ability to work both independently and as a team member
• Excellent attention to detail, organizational and excellent multi-tasking skills
• Computer literacy in Microsoft, Excel and Outlook
• Experience in merchandising and presentation of premium products along with highly developed customer service and selling skills
• Sales oriented, able to develop and build business
• A talent for sales and selling
• A passion of chocolate!
• Friendly
• Outgoing
• Proactive

go to method of application »

Position Purpose

• Achieve Quarterly & yearly Sales budgets
• Ensuring that expense budgets as set are not exceeded
• Ensure that all expected call rate of 8 calls per day is maintained
• Ensuring that all pre-call preparation are done and proper planning for each call
• Planning includes weekly, cyclical and yearly planning
• Weekly call cycle
• Call plan to include a Rand value target for each customer (Previous shortfalls to be included in targets)

All calls to have the following activities planned:

• Placing of all orders
• Stock counts are updated and correct
• Listed items - customer compliance
• Merchandising
• Shelf health
• Price Indicator labels current and correct
• Shelf trays are clean and in good shape
• Stock pressure
• Stock rotation (no expired stock found, action taken with near dated stock)
• Correct Layout
• In store display maintained
• Point of sale material management
• Promotional material is available and meets Quality standards
• Build relationship with Store manager, Regional manager and all relevant staff that has influence on orders and shelf space
• Negotiating of free displays and increase shelf space

Promotional Review

• On every call during the promotional period progress must be discussed with the manager/owner of the store

Negotiated promotional elements must include:

• Increased shelf space
• Moving to eye level if not already on eye level
• Gondola end display or on Shelf display
• Reduction in the Retail Selling price
• Increase in stock holding
• Sales out of the customer must be monitored
• Reports to be handed to the RSM on Friday mornings
• Monthly reports by area performance, reasons for success and failures
• Action plans for underperforming stores
• Make use of the tablet to collate and keep accurate data on calls completed and customers
• Working closely with our Merchandising partners
• Being responsible for the supervision, ongoing training of merchandisers in store
• Being in contact with the RSM on a weekly basis
• Reporting of non-compliance to L&S Regional Sales Manager

Job Requirements
Requirements

• Project management skills
• Ideas and solutions driven
• Confident, assertive self-starter with a drive for results and highly motivated
• Entrepreneurial spirit with good communication and negotiation skills
• Structured organizational skills
• Ability to work under pressure and meet tight deadlines
• Ability to work in collaboration with agencies and customers
• Understanding of consumers, competitors and market dynamics
• Strong presentation skills

go to method of application »

Position Purpose

• To, implement and manage all aspects of operations for the portfolio of Lindt Chocolate Stores. Build a dynamic culture of Lindt ambassadors who deliver a world class customer experience, whilst achieving operational efficiencies and profitability. Ensure operational excellence in people management, recruitment, retention & succession planning, training & development, hygiene & food safety, WH&S, and achievement of budgets and sales targets. 

Key Responsibilities

Effective Leadership

• Build a dynamic culture of high performance and excellence through effectively managing, developing, inspiring and challenging teams to achieve goals
• To develop and enhance excellence in our customer service by leading a cohesive and dynamic team who are highly regarded by all Lindt customers.
• Conduct monthly managers meetings to discuss training & labor requirements. 
• Manage each store in line with agreed target ratios on labor and stock shrinkage. 
• Assist with the annual sales plan for the retail business. 
• Analyze and recommend optimal service models for each store. 
• Operate within the forecasted operational budget and provide input into the development of the budget. 
• Ensure that the quality aspect of all products sold in the store reflect the Lindt standards.
• Ensure all aspects of retail operations, including staff presentation and performance is in line with corporate objectives for the brand. This includes supporting budget planning and managing approved budgets together with Store Managers to deliver results on budget. 
• Coordinate staff in accordance with business requirements and manage the maintenance of staff rosters. 
• Project Manage the below processes for the expansion of the retail business 
• Develop the team of staff for new stores via succession and recruitment
• Provide support for the successful opening of new stores
• Build a cohesive team of Lindt ambassadors who are highly regarded by all Lindt customers, internal and external, delivering exceptional customer service
• Inspire leaders by providing them with the tools to succeed 
• Actively mentor and ensure positive engagement with all Lindt teams 
• Ignite a passion for Lindt, the company, the brand and its products with all team members
• Actively engage direct reports with emotional intelligence
• Create an entrepreneurial mindset with the Store management teams, instilling a work ethic of ownership and accountability 
• Actively enforcing policies and procedures 
• Ensure all teams are observing the company Code of Conduct and actively embracing the Lindt Credo

Operational Efficiency and Profitability

• Maintain a sale driven culture and support teams in delivering sales targets and business growth
• Provide tools and support to Store Managers in achieving operational efficiency through effective rostering and achievement of labor and shrinkage budgets 
• Manage business expenses by operating within budgeted OPEX and reviewing costs to the business to identify areas for improvement
• Review, enhance and provide analytical reports on all topics relevant to business operations in order to improve efficiency and performance
• Review and maximize all local store marketing opportunities 
• Achievement of all set KPIs and when necessary creation of action plans to address areas of improvement 
• Managing Store presentation and merchandising standards, ensuring all directives are implemented as per guidelines

Hygiene and Food Safety 

• Ensure that all products sold in the Stores reflect the Lindt quality standards
• Ensure OHASA standards are strictly observed to Lindt South Africa standards
• Prepare for, and provide actions to internal audits to ensure compliance

Training & development

• Actively assess training and development needs of direct reports
• Prepare and deliver on training plans for direct reports
• Oversee training and development of Store teams, encouraging talent pipeline 
• Manage and oversee the Talent Management Program 
• Develop a long-term training strategy and plan implementation for new and existing   employees.

People and Performance Management

• Manage and advise on people management to build a culture of high performance
• Prepare monthly people reviews for succession planning
• Oversee and advise on recruitment and selection of regional team members
• Develop a sound working knowledge of the Labor Law governing employees’ employment ensuring compliance

Administration

• Undertake regular on-site visits to all Stores.
• Conduct internal audits and prepare reports and action plans to ensure compliance and improvements
• Create documents and templates to support administration functions and controls 
• Work closely with the Head/Director of Retail to ensure the best possible role-out of the marketing plan in stores for both seasonal and core products.
• Ensure Lindt Internal Control Systems are being followed by all Stores
• Professional handling of customer complaints within 24 hours. Oversee Store Manager’s response to customer complaints
• Hold regular formal & informal Store team meetings
• Supervising and coordinating team movement across Stores in accordance with the business requirements

Incentive Program

• Develop and implement incentive programs for all Store employees and measure effectiveness.
• Analyze daily sales figures for Stores and compare to forecasted figures. Provide sales information to staff and utilize in incentive programs.
• Participate in setting of targets & contribute to action plan to achieve these targets.
• Analyze the complete stock control/inventory management system in order to minimize stock wastage and discrepancies.  Provide monthly report on stock discrepancies.

Workplace Health & Safety

• Ensure compliance to OHASA in all Stores
• Ensure notice boards are up to date with evacuation procedures
• Ensure that all first aid kits are fully stocked and not expired
• Ensure that all staff are trained and operate within all OHASA policies, procedures and responsibilities 
• Ensure OHASA standards are strictly observed
• Oversee return to work programs for workers compensation cases
• Maintain safe work areas through leadership and education in all Stores

Job Requirements

• Minimum 3–5 years of experience in a managerial role within retail, FMCG, or a similar industry
• Proven track record of managing multiple locations or teams
• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• Ability to analyze data and make strategic decisions
• Strong problem-solving and conflict-resolution skills
• Financial acumen and understanding of budgeting and cost control
• Proficiency in MS Office and familiarity with reporting tools
• Valid driver’s license and willingness to travel between locations
• Ability to work under pressure and meet deadlines
• Flexible to work extended hours when required

go to method of application »

Position Purpose

Supply Planning & Replenishment

• Maintain the weekly and monthly supply plans in line with forecast and stock requirements.
• Maintain and monitor key supply parameters: lead times, minimum order quantities, and safety stock levels.
• Highlight and resolve potential supply gaps, delays, or risks through proactive communication.
• Work closely with Supply Chain to confirm delivery schedules and prioritize stock allocation when needed.

Demand Forecasting & Analysis

• Assist in building, maintaining, and reviewing the monthly demand forecast at SKU, brand, and channel level.
• Consolidate historical sales, market trends, promotions, and new product introductions to support forecast generation.
• Participate in monthly demand review meetings (S&OP) to align forecasts with commercial and marketing teams.
• Monitor and report on forecast accuracy (MAPE, bias, etc.) and identify opportunities for continuous improvement.

Data Management & Reporting

• Assist in maintaining accurate forecasting data and planning parameters in the SAP IBP system.
• Generate reports and dashboards to track key metrics such as forecast accuracy, sales vs forecast, and stock performance.
• Support the preparation of planning packs and presentations for management and S&OP reviews.

Inventory & Service Support

• Monitor inventory levels and highlight risks of potential stock-outs or overstocking.
• Support in balancing stock availability across channels while minimizing write-offs and obsolescence.
• Contribute to analysis of seasonal build-up plans and new product launch readiness.

Process & System Improvement

• Support improvements in forecasting tools, processes, and reporting templates.
• Participate in system testing or upgrades related to planning and data management.
• Recommend ways to simplify workflows and enhance forecast visibility.

Job Requirements
Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business Science, Economics, or related field.
• 1–2 years’ experience in demand planning, forecasting, or supply chain analysis (FMCG or retail environment preferred).
• Strong analytical and numerical skills with proficiency in Excel (pivot tables, lookups, data modeling).
• Experience with ERP or forecasting systems (e.g., SAP IBP, APO) is an advantage.
• Comfortable working with large datasets and drawing actionable insights.
• Self-motivated team member who can drive resolution to issues with strong problem-solving skills.

go to method of application »

Position Purpose

• To uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique.  To work closely with the staff members, Store Manager, personnel and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.

Store Operations:

• Assist with the daily operations of Lindt retail Boutique
• Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration
• Develop and grow Corporate Sales business and strategy
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
• Maintain high standards for cleanliness and food/product safety
• Open and close the Boutique according to shift plan
• Conduct monthly reports as required by Head Office

Marketing:

• Seek out local marketing opportunities and support corporate marketing initiatives
• Implement local marketing initiatives driven by the Marketing department
• Compliance with price changes and corporate merchandising initiatives
• Maintain store merchandising presentation to company standards

Skills & Knowledge:

• Strong verbal and written communication skills
• Familiar with social media channels
• Strong time management habits
• A self-starter with an ability to work both independently and as a team member
• Excellent attention to detail, organizational and excellent multi-tasking skills
• Computer literacy in Microsoft, Excel and Outlook
• Experience in merchandising and presentation of premium products along with highly developed customer service and selling skills
• Sales oriented, able to develop and build business
• A talent for sales and selling
• A passion of chocolate!
• Friendly
• Outgoing
• Proactive

Job Requirements

• 2-4 years retail management experience
• Tertiary education preferred

go to method of application »

Position Purpose

• To uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique.  To work closely with the staff members, Store Manager, personnel and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.

Store Operations:

• Assist with the daily operations of Lindt retail Boutique
• Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration
• Develop and grow Corporate Sales business and strategy
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
• Maintain high standards for cleanliness and food/product safety
• Open and close the Boutique according to shift plan
• Conduct monthly reports as required by Head Office

Marketing:

• Seek out local marketing opportunities and support corporate marketing initiatives
• Implement local marketing initiatives driven by the Marketing department
• Compliance with price changes and corporate merchandising initiatives
• Maintain store merchandising presentation to company standards

Skills & Knowledge:

• Strong verbal and written communication skills
• Familiar with social media channels
• Strong time management habits
• A self-starter with an ability to work both independently and as a team member
• Excellent attention to detail, organizational and excellent multi-tasking skills
• Computer literacy in Microsoft, Excel and Outlook
• Experience in merchandising and presentation of premium products along with highly developed customer service and selling skills
• Sales oriented, able to develop and build business
• A talent for sales and selling
• A passion of chocolate!
• Friendly
• Outgoing
• Proactive

Job Requirements

• 2-4 years retail management experience
• Tertiary education preferred

go to method of application »

Position Purpose

• To uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique.  To work closely with the staff members, Store Manager, personnel and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.

Store Operations:

• Assist with the daily operations of Lindt retail Boutique
• Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration
• Develop and grow Corporate Sales business and strategy
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
• Maintain high standards for cleanliness and food/product safety
• Open and close the Boutique according to shift plan
• Conduct monthly reports as required by Head Office

Marketing:

• Seek out local marketing opportunities and support corporate marketing initiatives
• Implement local marketing initiatives driven by the Marketing department
• Compliance with price changes and corporate merchandising initiatives
• Maintain store merchandising presentation to company standards

Skills & Knowledge:

• Strong verbal and written communication skills
• Familiar with social media channels
• Strong time management habits
• A self-starter with an ability to work both independently and as a team member
• Excellent attention to detail, organizational and excellent multi-tasking skills
• Computer literacy in Microsoft, Excel and Outlook
• Experience in merchandising and presentation of premium products along with highly developed customer service and selling skills
• Sales oriented, able to develop and build business
• A talent for sales and selling
• A passion of chocolate!
• Friendly
• Outgoing
• Proactive

Job Requirements

• 2-4 years retail management experience
• Tertiary education preferred

go to method of application »

Position Purpose

• To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Customer Service and Sales

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
• Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling them with passion and in-depth knowledge
• Actively sampling provides product knowledge and introduces products through discussion of taste profiles and ingredients
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend
• Inform all customers of current instore promotions, events, and directed information
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
• Serving more than one customer at a time, acknowledging and communicating at all times
• Multi-task between completing store operational tasks and serving customers
• Processing the customer orders through the POS, and credit card transactions
• Own and manage individual tills, including counting floats and performing end of shift till procedure
• Preparing big customer orders
• Ensure complaints are addressed immediately by informing the Manager on duty
• Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
• Restocking and cleaning through the day

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging, and category performance knowledge
• Comply with product management and handling procedures
• Compliance to food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Perform open and closing procedures, signing off checklist
• Perform cleaning duties signing off checklist
• Perform temperature readings signing off checklist
• Maintain clean, tidy working areas at all times
• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against invoice
• Assisting in monthly stock counts
• Unpacking, moving and restocking products
• Using all instore equipment, machines and appliances

Work, health and safety

• Comply with all work health and safety requirements
• Report and damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to the front of house
• Monitor sales on a daily basis with the goal to maximize store profitability without sacrificing customer service
• Timely ordering of merchandise and supplies with a focus on overall inventory management and loss prevention
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration
• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing)
• Self-starter with the ability to work individually and in a team
• Immaculate grooming with excellent personal hygiene

Skills & Knowledge

• Customer Service
• Sales skills
• Ability to handle credit card transactions

Job Requirements

• Previous experience in customer service
• Previous experience in a similar retail environment
• Grade 12
• Confident and Interactive with a friendly disposition
• Polite and Patient
• Proficiency in Microsoft Office (Specifically Excel and Powerpoint)

go to method of application »

Position Purpose

• To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Customer Service and Sales

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
• Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling them with passion and in-depth knowledge
• Actively sampling provides product knowledge and introduces products through discussion of taste profiles and ingredients
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend
• Inform all customers of current instore promotions, events, and directed information
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
• Serving more than one customer at a time, acknowledging and communicating at all times
• Multi-task between completing store operational tasks and serving customers
• Processing the customer orders through the POS, and credit card transactions
• Own and manage individual tills, including counting floats and performing end of shift till procedure
• Preparing big customer orders
• Ensure complaints are addressed immediately by informing the Manager on duty
• Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
• Restocking and cleaning through the day

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging, and category performance knowledge
• Comply with product management and handling procedures
• Compliance to food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Perform open and closing procedures, signing off checklist
• Perform cleaning duties signing off checklist
• Perform temperature readings signing off checklist
• Maintain clean, tidy working areas at all times
• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against invoice
• Assisting in monthly stock counts
• Unpacking, moving and restocking products
• Using all instore equipment, machines and appliances

Work, health and safety

• Comply with all work health and safety requirements
• Report and damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to the front of house
• Monitor sales on a daily basis with the goal to maximize store profitability without sacrificing customer service
• Timely ordering of merchandise and supplies with a focus on overall inventory management and loss prevention
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration
• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing)
• Self-starter with the ability to work individually and in a team
• Immaculate grooming with excellent personal hygiene

Skills & Knowledge

• Customer Service
• Sales skills
• Ability to handle credit card transactions

Job Requirements

• Previous experience in customer service
• Previous experience in a similar retail environment
• Grade 12
• Confident and Interactive with a friendly disposition
• Polite and Patient
• Proficiency in Microsoft Office (Specifically Excel and Powerpoint)

go to method of application »

Position Purpose

• To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Customer Service and Sales

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
• Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling them with passion and in-depth knowledge
• Actively sampling provides product knowledge and introduces products through discussion of taste profiles and ingredients
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend
• Inform all customers of current instore promotions, events, and directed information
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
• Serving more than one customer at a time, acknowledging and communicating at all times
• Multi-task between completing store operational tasks and serving customers
• Processing the customer orders through the POS, and credit card transactions
• Own and manage individual tills, including counting floats and performing end of shift till procedure
• Preparing big customer orders
• Ensure complaints are addressed immediately by informing the Manager on duty
• Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
• Restocking and cleaning through the day

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging, and category performance knowledge
• Comply with product management and handling procedures
• Compliance to food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Perform open and closing procedures, signing off checklist
• Perform cleaning duties signing off checklist
• Perform temperature readings signing off checklist
• Maintain clean, tidy working areas at all times
• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against invoice
• Assisting in monthly stock counts
• Unpacking, moving and restocking products
• Using all instore equipment, machines and appliances

Work, health and safety

• Comply with all work health and safety requirements
• Report and damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to the front of house
• Monitor sales on a daily basis with the goal to maximize store profitability without sacrificing customer service
• Timely ordering of merchandise and supplies with a focus on overall inventory management and loss prevention
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration
• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing)
• Self-starter with the ability to work individually and in a team
• Immaculate grooming with excellent personal hygiene

Skills & Knowledge

• Customer Service
• Sales skills
• Ability to handle credit card transactions

Job Requirements

• Previous experience in customer service
• Previous experience in a similar retail environment
• Grade 12
• Confident and Interactive with a friendly disposition
• Polite and Patient
• Proficiency in Microsoft Office (Specifically Excel and Powerpoint)