- As our Chief Engineer, you keep Mama alive and running at full power. From air conditioning to lighting, sustainability to safety, you ensure every space works perfectly so guests and teams can focus on enjoying the Mama experience. Nothing escapes your eye. You anticipate issues before they happen, lead your team with confidence, and make sure the building runs as flawlessly as the vibe feels.
Here’s what you’ll be responsible for:
Guardian of the Building
- Oversee the maintenance and operation of all hotel facilities, ensuring safety, comfort, and operational excellence at all times.
Preventive Maintenance Champion
- Implement and manage preventive maintenance programs to keep equipment performing efficiently and reliably.
Safety & Compliance Protector
- Ensure full compliance with health, safety, fire, and regulatory standards while maintaining a secure environment for guests and teams.
Energy Efficiency Leader
- Drive sustainability initiatives and monitor energy consumption to optimize efficiency and reduce environmental impact.
Technical Problem Solver
- Quickly diagnose and resolve technical issues, minimizing downtime and keeping operations running smoothly.
Team Leader & Mentor
Lead, train, and inspire the engineering team, fostering accountability, skill development, and teamwork.
Project & Renovation Driver
- Manage technical projects, upgrades, and refurbishments from planning through execution with minimal disruption to operations.
Vendor & Contractor Coordinator
- Work closely with external suppliers and contractors to ensure quality work, compliance, and cost control.
Budget Controller
- Manage engineering budgets, monitor expenses, and identify cost-saving opportunities without compromising quality.
Operational Partner
- Collaborate closely with Rooms, F&B, and Operations teams to ensure seamless day-to-day hotel performance.
Qualifications
MADE FOR YOU… ONLY IF
- You bring 5+ years of engineering leadership experience in hospitality or large facilities
- You have strong knowledge of HVAC, electrical, plumbing, and building systems
- You understand local safety regulations and compliance standards
- You are hands-on and love being present on the floor — not behind a desk
- You stay calm under pressure and solve problems with confidence
- You lead teams with natural authority and a supportive mindset
- You are organized, proactive, and detail-oriented
- You balance operational priorities while planning long-term improvements
- You believe preventive maintenance is better than emergency repairs
- You communicate clearly across departments and with leadership
YOUR LITTLE EXTRAS
- Pre-opening experience is a bonus—ready to help launch something extraordinary
- Experience with BMS systems and hotel maintenance software
- Strong sustainability awareness and energy optimization knowledge
- International or lifestyle hospitality experience
- A practical mindset combined with Mama’s positive, can-do energy
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- As our Residences Director, you don’t just manage apartments — you create homes, communities, and experiences that leave residents and owners raving . You are the bridge between ownership and operations, the strategic leader who ensures the residences run like a well-oiled machine .
- You lead and inspire your team, and keep everything ticking behind the scenes — while keeping Mama’s signature energy alive everywhere
Here’s what you’ll be responsible for:
Homeowner Journey Maestro
- Lead and orchestrate the complete homeowner journey — from Handover, Welcome & Orientation, The Art of Living Well, Community, Seamless Living, to Rental Program management (if applicable). Make every moment memorable.
Legendary Service Champion
- Set and maintain Mama-level service standards through operational procedures that create “the grandest of feelings”. Every interaction, every detail — perfect.
Trusted Advisor & Relationship Builder
- Build lasting relationships with homeowners. Be their go-to for all residential needs, lifestyle enhancements, and advice that makes life effortless and delightful.
Operations & Excellence Commander
- Oversee property operations — maintenance, security, concierge, housekeeping, and amenities — ensuring pristine spaces where residents thrive and feel cared for.
Collaboration & Integration Ninja
- Work across teams — Property & Maintenance, Lifestyle & Domestic Services, Hospitality Services, Community & Communication, and Security & Access — to deliver seamless, integrated experiences.
Financial & Resource Strategist
- Manage budgets, track performance, and optimize resources without ever compromising on excellence or resident satisfaction.
Team Leader & Culture Builder
- Lead, inspire, and develop your team. Foster a culture of excellence, charisma, and thoughtful service.
Governance & HOA Partner
- Coordinate with Homeowners Association management to ensure transparent communication, effective governance, and community harmony.
Safety & Security Guardian
- Implement and monitor protocols to keep residents safe while maintaining a welcoming, relaxed environment.
Continuous Improvement Driver
- Collect feedback, analyze trends, and continuously improve services to delight homeowners and maintain a competitive edge.
Community & Lifestyle Ambassador
- Represent the residences in the local community, delivering authentic destination experiences, coordinating events, and creating meaningful connections.
Hotel Integration Champion
- Work hand-in-hand with the hotel team to champion collaboration, enhance service delivery, and bring the Mama energy across all touchpoints.
Qualifications
MADE FOR YOU… ONLY IF
- You are a senior hospitality professional with a proven track record in residences, serviced apartments, or luxury long-stay operations
- You are hands-on, operationally brilliant, and strategically minded
- You inspire and lead with confidence, charisma , and authority
- You are organized, decisive, and can juggle multiple priorities without breaking a sweat
- You thrive under pressure and turn challenges into opportunities
- You know budgets, forecasting, and operational KPIs like the back of your hand
- Pre-opening experience or lifestyle residential exposure is a big bonus
YOUR LITTLE EXTRAS
- You make every resident feel special, every team member feel empowered
- You bring creativity, energy, and a touch of mischief to leadership
- International or multi-property experience? Even better
- You balance professionalism with fun — keeping the team and residents smiling at all times
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- As our IT Technician, you keep Mama connected, protected, and powered up. From lightning-fast Wi-Fi to secure systems and seamless integrations, you make sure our teams and guests never see the glitches — only the magic. You translate tech into simplicity, solve problems before they appear, and ensure every digital touchpoint works effortlessly so Mama can focus on what she does best: creating unforgettable experiences.
Here’s what you’ll be responsible for:
Digital Guardian
- Oversee all IT systems, networks, and infrastructure to ensure secure, stable, and uninterrupted operations across the property.
Systems & Network Master
- Manage servers, connectivity, Wi-Fi performance, hardware, and software to deliver seamless technology experiences for guests and teams.
Cybersecurity Protector
- Safeguard Mama’s digital environment by maintaining security standards, data protection practices, backups, and system integrity.
Tech Support Hero
- Provide responsive IT support to team members, troubleshooting issues quickly and ensuring minimal operational disruption.
Innovation Driver
- Identify new technologies and smart solutions that enhance efficiency, improve workflows, and elevate the guest experience.
Systems Integrator
- Ensure smooth functionality and integration of hospitality systems including PMS, POS, finance, and operational platforms.
Project & Implementation Leader
- Coordinate IT installations, upgrades, and system rollouts, ensuring projects are delivered on time and aligned with business needs.
Compliance Champion
- Maintain IT policies, licensing, and brand standards while ensuring alignment with Ennismore and regulatory requirements.
Vendor Relationship Manager
- Collaborate with external providers and partners to ensure service quality, performance standards, and cost efficiency.
Compliance Champion
- Maintain IT policies, licensing, and brand standards while ensuring alignment with Ennismore and regulatory requirements.
Team Enabler
- Train and support teams on systems and tools, empowering colleagues to confidently use technology in their daily roles.
Qualifications
MADE FOR YOU… ONLY IF
- You have 5+ years of IT leadership experience in hospitality
- You know hotel tech ecosystems inside out — PMS, POS, networks, and integrations
- You’re calm under pressure and love solving puzzles
- You combine technical expertise with strong people skills
- You explain tech without jargon — making the complex feel easy
- You’re proactive, organized, and always one step ahead
- You care deeply about cybersecurity and data protection
- You thrive in fast-paced, lifestyle hospitality environments
- You’re hands-on — equally comfortable strategizing or fixing a printer if needed
- You lead with positivity, collaboration, and solution-focused energy
YOUR LITTLE EXTRAS
- Pre-opening hotel experience
- Experience with Opera, Sun Systems, or similar hospitality platforms
- Knowledge of cloud systems, networking, and cybersecurity best practices
- Multi-property or international exposure
- A personality that blends tech precision with Mama’s fun, bold spirit
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