- As our Residences Director, you don’t just manage apartments — you create homes, communities, and experiences that leave residents and owners raving . You are the bridge between ownership and operations, the strategic leader who ensures the residences run like a well-oiled machine .
- You lead and inspire your team, and keep everything ticking behind the scenes — while keeping Mama’s signature energy alive everywhere
Here’s what you’ll be responsible for:
Homeowner Journey Maestro
- Lead and orchestrate the complete homeowner journey — from Handover, Welcome & Orientation, The Art of Living Well, Community, Seamless Living, to Rental Program management (if applicable). Make every moment memorable.
Legendary Service Champion
- Set and maintain Mama-level service standards through operational procedures that create “the grandest of feelings”. Every interaction, every detail — perfect.
Trusted Advisor & Relationship Builder
- Build lasting relationships with homeowners. Be their go-to for all residential needs, lifestyle enhancements, and advice that makes life effortless and delightful.
Operations & Excellence Commander
- Oversee property operations — maintenance, security, concierge, housekeeping, and amenities — ensuring pristine spaces where residents thrive and feel cared for.
Collaboration & Integration Ninja
- Work across teams — Property & Maintenance, Lifestyle & Domestic Services, Hospitality Services, Community & Communication, and Security & Access — to deliver seamless, integrated experiences.
Financial & Resource Strategist
- Manage budgets, track performance, and optimize resources without ever compromising on excellence or resident satisfaction.
Team Leader & Culture Builder
- Lead, inspire, and develop your team. Foster a culture of excellence, charisma, and thoughtful service.
Governance & HOA Partner
- Coordinate with Homeowners Association management to ensure transparent communication, effective governance, and community harmony.
Safety & Security Guardian
- Implement and monitor protocols to keep residents safe while maintaining a welcoming, relaxed environment.
Continuous Improvement Driver
- Collect feedback, analyze trends, and continuously improve services to delight homeowners and maintain a competitive edge.
Community & Lifestyle Ambassador
- Represent the residences in the local community, delivering authentic destination experiences, coordinating events, and creating meaningful connections.
Hotel Integration Champion
- Work hand-in-hand with the hotel team to champion collaboration, enhance service delivery, and bring the Mama energy across all touchpoints.
Qualifications
MADE FOR YOU… ONLY IF
- You are a senior hospitality professional with a proven track record in residences, serviced apartments, or luxury long-stay operations
- You are hands-on, operationally brilliant, and strategically minded
- You inspire and lead with confidence, charisma , and authority
- You are organized, decisive, and can juggle multiple priorities without breaking a sweat
- You thrive under pressure and turn challenges into opportunities
- You know budgets, forecasting, and operational KPIs like the back of your hand
- Pre-opening experience or lifestyle residential exposure is a big bonus
YOUR LITTLE EXTRAS
- You make every resident feel special, every team member feel empowered
- You bring creativity, energy, and a touch of mischief to leadership
- International or multi-property experience? Even better
- You balance professionalism with fun — keeping the team and residents smiling at all times
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