Lodge Anchor at Phoenix Recruitment

• Luxury Safari Lodge in Sabi Sand is looking for a professional and guest-focused Lodge Anchor to join their team.
• The successful candidate will coordinate daily guest arrangements, support lodge operations and provide a consistent point of contact for guests, ensuring a seamless and personalised safari experience.

Duties:

• Welcome guests and assist with arrivals, orientation and departures.
• Build warm, professional relationships with guests throughout their stay.
• Coordinate guest preferences, dietary requirements, special occasions and requests across departments.
• Work closely with Guiding, Housekeeping, Food & Beverage and Front Office to ensure smooth daily operations.
• Host guests during meals and in communal areas, maintaining attentive and discreet service.
• Communicate daily schedules, activities and changes clearly to guests and colleagues.
• Check guest areas for cleanliness, presentation and service readiness.
• Handle guest concerns promptly and escalate matters to lodge management where required.
• Maintain accurate guest profiles, handover notes and operational records.
• Support lodge management with daily administration and service coordination.

Requirements:

• Grade 12
• A formal qualification
• At least 2+ years previous lodge anchor, guest relations or front-of-house experience within a luxury safari lodge.
• A relevant hospitality qualification would be advantageous.
• Strong understanding of personalised service and luxury guest expectations.
• Excellent communication, interpersonal and organisational skills.
• Confidence hosting and engaging with international guests.
• A polished, professional manner and excellent attention to detail.
• Ability to coordinate multiple requests and remain calm under pressure.
• Computer literacy and sound administrative skills.
• A collaborative, adaptable approach and willingness to assist across departments.
• Willingness to work flexible hours, weekends and public holidays in a remote lodge environment.

Closing Date: 30 Nov 2026