Receptionist at Phoenix Recruitment

• Luxury Boutique Hotel in Hout Bay, Cape Town is looking for a professional and welcoming Receptionist to join its team.
• The successful candidate will deliver personalised guest service and accurate front-office administration, ensuring a seamless experience from arrival to departure.

Duties:

• Welcome guests and manage check-in and check-out procedures.
• Handle telephone calls, emails and guest enquiries promptly and professionally.
• Assist with reservations, booking amendments and confirmations.
• Maintain accurate guest profiles, booking details and special requests.
• Coordinate with Housekeeping and other departments to ensure rooms are ready for arrivals.
• Arrange restaurant bookings, transfers, activities and other guest requests.
• Provide information about lodge facilities and local attractions.
• Process guest charges, payments and billing accurately.
• Complete cash-ups, daily reports and detailed shift handovers.
• Handle guest feedback and escalate concerns to management when required.
• Maintain a neat, organised and welcoming reception area.
• Protect guest privacy and follow security and emergency procedures.

Requirements:

• At least 2+ years previous reception or front-office experience within a luxury hotel, lodge or boutique property.
• Relevant hospitality qualification advantageous.
• Experience using a property management system and Microsoft Office.
• Excellent written and spoken English and strong interpersonal skills.
• Professional presentation and a warm, guest-focused approach.
• Strong organisational skills and attention to detail.
• Confidence handling payments and maintaining accurate records.
• Ability to multitask and remain calm under pressure.
• Knowledge of Hout Bay and Cape Town attractions advantageous.
• Willingness to work shifts, weekends and public holidays.

Closing Date: 30 Nov 2026