Reservations Administrator at Phoenix Recruitment

• Large Hotel in Cape Town is looking for an organised and proactive Reservations Administrator to support its Reservations and Groups teams.
• The successful candidate will ensure accurate administration, efficient booking processes and professional guest service, maintain departmental standards and meeting required turnaround times.

Duties:

• Conduct quality checks on departmental administration to ensure accuracy and compliance with procedures.
• Monitor and manage O-Status bookings with the Reservations and Groups teams.
• Prepare and process adjustments and refunds, ensuring supporting documents and approvals are in place.
• Assist with allocated emails and daily tasks during busy periods, staff leave and when additional support is required.
• Monitor deposits and follow up on outstanding payments according to booking terms, ensuring payment before arrival.
• Maintain and update departmental standard operating procedures.
• Coordinate workloads effectively and fairly to maintain service standards and turnaround times.
• Identify administrative gaps, recommend improvements and assist with implementing more efficient processes.
• Complete other departmental duties as required.

Requirements:

• Relevant hospitality qualification preferred.
• At least 2 years’ experience in a similar role within a 4- or 5-star hotel.
• Proficiency in Microsoft Office and Opera essential.
• Excellent attention to detail, accuracy and administrative skills.
• Strong organisational skills and the ability to prioritise multiple tasks and meet deadlines.
• A proactive approach to problem-solving and process improvement.
• Excellent written and verbal English; additional languages advantageous.
• Strong interpersonal skills and the ability to collaborate effectively within a team.
• Financial acumen advantageous.
• A professional, approachable and guest-focused attitude.
• Ability to work efficiently in a fast-paced environment.
• Flexibility to work evenings, weekends and public holidays according to operational requirements.

Closing Date: 30 Nov 2026