Receptionist / Reservationist at Phoenix Recruitment

• Sophisticated Boutique Hotel based the Drakensberg (Kamberg area) is looking for a friendly, professional and guest-focused Receptionist / Reservationist to join their team.
• The successful candidate will be the first point of contact for guests, providing a warm welcome, managing reservations and supporting smooth front desk operations.

Duties:

• Welcome guests and manage check-in and check-out efficiently.
• Respond to guest questions, requests and concerns, ensuring their comfort and satisfaction.
• Answer and direct telephone calls using a multi-line phone system.
• Manage bookings and reservations, keeping guest records accurate and up to date.
• Respond professionally to emails, using correct spelling, grammar and punctuation.
• Complete front desk administration and clerical tasks.
• Handle basic cashiering and bookkeeping duties accurately.
• Coordinate with relevant staff to resolve guest concerns promptly.
• Maintain a tidy, organised reception area and a professional hotel image.
• Assist in other areas of the hotel when required.

Requirements:

• Grade 12
• At least 2+ years previous knowledge and experience of hotel booking systems.
• Computer literacy and the ability to operate a multi-line telephone system.
• Fluent in English; additional languages would be advantageous.
• Strong written communication skills.
• A friendly, welcoming, patient and helpful manner.
• Trustworthy and able to work with minimal supervision.
• A valid driver’s licence; own vehicle would be preferable.
• Willingness to work normal hours or split shifts.
• Availability to work a three-weeks-on, one-week-off monthly cycle, with flexibility to adjust time off when operationally required.
• Ability to live on site, with no dependants residing with you.

Closing Date: 30 Nov 2026