Operations Manager at Phoenix Recruitment

• Ultra-Luxury Hotel in Sea Point, is looking for an experienced Operations Manager with a strong Rooms Division background to join their leadership team.
• This senior role oversees Front Office, Guest Services, Butlers, Concierge, Housekeeping and Laundry, ensuring exceptional guest experiences, operational efficiency and consistent international brand standards.
• The position would suit an experienced Rooms Division Manager or Director of Rooms with international experience, international hotel brand exposure and pre-opening experience.

Duties:

• Develop and implement strategies to improve room quality, operational efficiency and the guest experience.
• Oversee daily operations across Front Office, Guest Services, Butlers, Concierge, Housekeeping and Laundry.
• Lead the Guest Services Manager and departmental heads, ensuring coordinated service and clear accountability.
• Oversee personalised butler services, ensuring guest preferences and requests are anticipated and delivered consistently.
• Support pre-opening planning, including departmental procedures, recruitment, training and operational readiness.
• Maintain international brand standards, standard operating procedures and service quality across all areas of responsibility.
• Maximise departmental profitability through cost control, inventory management and revenue enhancement initiatives.
• Train, mentor and develop department heads and their teams, conducting performance evaluations and maintaining hotel policies.
• Handle escalated guest enquiries and complaints professionally, ensuring effective resolution and high guest satisfaction.
• Work closely with the General Manager, reporting on departmental performance, staffing and budgets.

Requirements:

• Matric or equivalent.
• A formal hospitality qualification.
• Minimum 5 years’ progressive hotel operations experience, including at least 2–3 years in a management role.
• A strong Rooms Division background, with experience as a Rooms Division Manager or Director of Rooms.
• International hospitality experience and experience within an international hotel brand.
• Hotel pre-opening experience.
• Experience overseeing guest services and butler operations within a luxury hospitality environment.
• Strong financial awareness and the ability to manage costs and departmental performance.
• Excellent analytical, communication and organisational skills.
• Proven ability to lead large, diverse teams in a demanding environment.
• Proficiency in Property Management Systems and Microsoft Office.
• Exceptional attention to detail and a commitment to personalised luxury service.

Closing Date: 30 Nov 2026