Rooms Division Manager at Phoenix Recruitment

• Luxury 5* Hotel in the V&A Waterfront is looking for an experienced and guest-focused Rooms Division Manager to support the General Manager in ensuring efficient operations and exceptional guest service.
• The successful candidate will oversee Housekeeping, Front Office, Reservations, Concierge, Switchboard and Night Management, coordinating closely with Maintenance and Sales to maintain high standards of presentation, comfort and service.

Duties:

Operations & Quality Assurance:

• Oversee daily rooms division operations and ensure effective coordination between departments.
• Attend morning briefings and communicate departmental priorities to the team.
• Inspect guest rooms or tents, public areas, corridors, washrooms, walkways, spa and back-of-house areas.
• Supervise laundry personnel and operations.
• Coordinate maintenance requirements to keep accommodation functional and well-presented.
• Maintain departmental checklists and monitor service standards.
• Ensure guest needs receive prompt, professional attention.
• Manage lost property procedures.

Administration & Financial Control:

• Prepare monthly Housekeeping forecasts and coordinate cleaning schedules with relevant departments.
• Prepare and manage the annual Housekeeping budget.
• Monitor departmental expenditure and maintain supporting records for the Financial Manager.
• Conduct accurate stocktakes and review consumption of amenities, chemicals and linen against par stock levels.
• Report stock damage, shrinkage and losses to the Financial Manager and General Manager.
• Review purchasing and consumption against budgets and implement appropriate controls.

​​​​​​​Team Leadership & Development:

• Conduct interviews in collaboration with the General Manager and Group Human Resources.
• Provide induction and ongoing training for new and existing employees.
• Ensure employees understand company policies, rules and procedures.
• Monitor staff performance, provide feedback and conduct appraisals.
• Lead by example and promote teamwork, accountability and consistent service delivery.

​​​​​​​Requirements:

• Grade 12
• A formal hospitality qualification
• At least 5+ years’ experience in a similar position.
• Strong operational management and team leadership skills.
• Sound commercial awareness and a results-driven approach.
• Ability to manage budgets, expenditure and departmental accounts.
• Recruitment, training and performance management skills.
• Excellent guest relations and communication skills.
• Fluent in spoken and written English.
• Strong time management, initiative and decision-making abilities.
• A commitment to quality and attention to service standards.
• Ability to work collaboratively across departments.
• Proficiency in Microsoft Excel and Word.

Closing Date: 30 Nov 2026