Fresh Jobs at Meltwater

• The MEST AI Startup Program is an up to 12-month immersive experience designed to equip Africa’s most promising AI entrepreneurs with the technical, business, and leadership skills needed to build and scale globally competitive AI startups.

The seven-month startup program is a hands-on, activity-based experience where participants:

• Explore and refine AI business ideas
• Develop and deploy an AI MVP
• Gain deep expertise in AI software development and business fundamentals
• Engage with world-class AI practitioners from institutions like Google, Meta, and OpenAI
• The five-month incubation program supports selected ventures to scale AI products, secure customers, and prepare for investment, culminating in deployable AI products, an established user base, and a roadmap for funding and growth.

Technical Fellow In-Residence Role Overview

• The AI Technical Fellow In-Residence is the technical backbone of the MEST AI Startup Program each year. During this one-year contract, you will work directly with entrepreneurs-in-training (EITs) to ensure they can apply the technical concepts taught in the curriculum — from AI model development to deployment. This is a highly hands-on, highly interactive role that includes regular meetings with EITs, experts, partners, facilitators, and program staff to collaborate, troubleshoot, and accelerate learning.
• You should have deep technical expertise, a passion for AI, and an excitement for learning alongside entrepreneurs. This is a role for a doer — someone who thrives in a fast-paced, high-energy environment and is ready to dig in.

Key Responsibilities
Technical Training & Support

• Deliver interactive tutorials and workshops on AI/ML, software engineering, and MLOps topics from the curriculum (e.g., Python, APIs, LLMs, RAG, LangChain, vector databases, multi-agent systems, Docker, CI/CD)
• Provide 1:1 and group technical coaching, ensuring entrepreneurs can implement concepts in their MVPs
• Conduct code reviews and guide participants in adopting best practices

Curriculum Integration

• Work with expert facilitators to align technical sessions with business and product milestones
• Adapt and create technical content based on evolving AI tools and participant needs

Problem-Solving & Mentorship

• Support entrepreneurs in debugging and overcoming technical challenges
• Learn and experiment with new AI tools alongside participants, sharing insights rapidly
• Promote responsible AI use, including bias mitigation, privacy by design, and ethical considerations

Collaboration & Program Support

• Partner with program staff to ensure participants have the technical resources they need
• Contribute to creating a dynamic, inclusive, and innovative learning environment
• Actively engage in scheduled check-ins, collaborative planning meetings, and review sessions with EITs and program stakeholders

Required Qualifications & Skills
Technical Expertise

• Advanced proficiency in Python, Git/GitHub, and API development

Hands-on experience with:

• LLMs, prompt engineering, and fine-tuning
• RAG pipelines, embeddings, vector databases, LangChain
• Multi-agent systems (e.g., CrewAI) and memory management
• MLOps, CI/CD, Docker, cloud deployment, and API security
• Strong grasp of software engineering fundamentals: testing, EDA, model evaluation

Experience

• 2 - 4+ years in software engineering and AI/ML product development
• Track record of taking AI products from concept to deployment
• Experience in startup or fast-paced, project-based environments

Soft Skills & Mindset

• Excellent communicator and collaborator, with cross-cultural sensitivity
• Proactive problem solver with a hands-on “doer” mentality
• Adaptable, curious, and eager to learn alongside entrepreneurs
• Passionate about excellence, creativity, and innovation

go to method of application »

• The MEST AI Startup Program is an up to 12-month immersive experience designed to equip Africa’s most promising AI entrepreneurs with the technical, business, and leadership skills needed to build and scale globally competitive AI startups.

The seven-month startup program is a hands-on, activity-based experience where participants:

• Explore and refine AI business ideas
• Develop and deploy an AI MVP
• Gain deep expertise in AI software development and business fundamentals
• Engage with world-class AI practitioners from institutions like Google, Meta, and OpenAI
• The five-month incubation program supports selected ventures to scale AI products, secure customers, and prepare for investment, culminating in deployable AI products, an established user base, and a roadmap for funding and growth.

Technical Fellow In-Residence Role Overview

• The AI Technical Fellow In-Residence is the technical backbone of the MEST AI Startup Program each year. During this one-year contract, you will work directly with entrepreneurs-in-training (EITs) to ensure they can apply the technical concepts taught in the curriculum — from AI model development to deployment. This is a highly hands-on, highly interactive role that includes regular meetings with EITs, experts, partners, facilitators, and program staff to collaborate, troubleshoot, and accelerate learning.
• You should have deep technical expertise, a passion for AI, and an excitement for learning alongside entrepreneurs. This is a role for a doer — someone who thrives in a fast-paced, high-energy environment and is ready to dig in.

Key Responsibilities
Technical Training & Support

• Deliver interactive tutorials and workshops on AI/ML, software engineering, and MLOps topics from the curriculum (e.g., Python, APIs, LLMs, RAG, LangChain, vector databases, multi-agent systems, Docker, CI/CD)
• Provide 1:1 and group technical coaching, ensuring entrepreneurs can implement concepts in their MVPs
• Conduct code reviews and guide participants in adopting best practices

Curriculum Integration

• Work with expert facilitators to align technical sessions with business and product milestones
• Adapt and create technical content based on evolving AI tools and participant needs

Problem-Solving & Mentorship

• Support entrepreneurs in debugging and overcoming technical challenges
• Learn and experiment with new AI tools alongside participants, sharing insights rapidly
• Promote responsible AI use, including bias mitigation, privacy by design, and ethical considerations

Collaboration & Program Support

• Partner with program staff to ensure participants have the technical resources they need
• Contribute to creating a dynamic, inclusive, and innovative learning environment
• Actively engage in scheduled check-ins, collaborative planning meetings, and review sessions with EITs and program stakeholders

Required Qualifications & Skills
Technical Expertise

• Advanced proficiency in Python, Git/GitHub, and API development
• Hands-on experience with:
• LLMs, prompt engineering, and fine-tuning
• RAG pipelines, embeddings, vector databases, LangChain
• Multi-agent systems (e.g., CrewAI) and memory management
• MLOps, CI/CD, Docker, cloud deployment, and API security
• Strong grasp of software engineering fundamentals: testing, EDA, model evaluation

Experience

• 2 - 4+ years in software engineering and AI/ML product development
• Track record of taking AI products from concept to deployment
• Experience in startup or fast-paced, project-based environments

Soft Skills & Mindset

• Excellent communicator and collaborator, with cross-cultural sensitivity
• Proactive problem solver with a hands-on “doer” mentality
• Adaptable, curious, and eager to learn alongside entrepreneurs
• Passionate about excellence, creativity, and innovation

go to method of application »

• Meltwater is hiring an Arabic speaking Client Support Specialist based in Cape Town. We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Support Specialist, you will closely collaborate with the Customer Success Executive (CSE) and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges. 

What You’ll Do:

• Manage a portfolio of Enterprise Premium Support clients
• Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed
• Responsible for overseeing the completion of the customer's scope of work
• Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively
• Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Executive and/or Program Manager as needed
• Work closely with the Customer Success Executive to continually enhance our enterprise support offerings through collaborative efforts
• Support Customer Success Executive in completing operational tasks necessary for software and/or service deliveries
• Identify workflow inefficiencies or out-of-scope requests, and support the Customer Success Executive in alignment among all stakeholders regarding the scope of Enterprise support 

What You’ll Bring:

• Bachelor’s degree or higher in any field, accompanied by a minimum of 2 years' experience in business-to-business client support, preferably within the SaaS industry
• Excellent written and verbal communication skills in English and Arabic.
• Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)
• Strong analytical skills enabling effective problem-solving in business contexts
• Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally
• Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset
• Experience with large-scale enterprise implementations, understanding associated challenges and requirements
• Proficient in Boolean logic and data structuring methodologies
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.