Fresh Jobs at MTN

Job Description

Governance and Compliance:

• Ensure the organization adheres to ISO 27001, PCI DSS, POPIA, and other relevant standards.
• Implement and maintain security policies and frameworks aligned with MTN Group and regulatory requirements.
• Drive compliance initiatives, including audit readiness and management of exceptions or risk acceptance items.

Operational Security Management:

• Conduct regular reviews of security posture and operational performance, presenting findings to governance committees and business units.
• Optimize security operations by identifying and implementing control efficiencies across all domains.

Risk Management and Security Assurance:

• Perform risk assessments for new systems, technologies, and processes, ensuring vulnerabilities are identified and addressed.
• Conduct internal and third-party security assessments, driving corrective actions to mitigate risks.
• Manage the security compliance universe, including risk acceptance and exception tracking.

Stakeholder Management and Reporting:

• Provide actionable and comprehensive reports to leadership, governance committees, and relevant stakeholders.
• Engage with business and technology teams to inform and guide on security risks, changes, and requirements.
• Represent Information Security in key forums, committees, and stakeholder engagements at both local and Group levels.

Technology and Innovation:

• Oversee the implementation and adherence to Technical Security Standards across all technology platforms.
• Align security operations with global industry trends and advancements, ensuring the organization remains competitive and resilient.
• Ensure robust security management for OSS, BSS, and network platforms supporting billing, VAS, and ISP functions.

Incident and Crisis Management:

• Coordinate and lead responses to security incidents, ensuring clear action plans and effective communication with stakeholders.
• Maintain incident documentation and drive continuous improvement in incident response protocols.

Team Development and Retention:

• Mentor team members, enhancing their technical skills and professional certifications.
• Foster a high-performing team environment with strong retention and engagement levels.
• Build a pipeline of security talent to address scarce skills in a specialized environment.

Security Awareness and Training:

• Develop and execute security awareness campaigns and training programs for internal users and clients to promote a culture of security.
• Measure the effectiveness of training programs through engagement levels and reductions in user-related incidents (e.g., phishing).
• Collaborate with business units to tailor awareness initiatives to address specific risks and challenges.

Qualifications

Job Requirements 

Education:

• Minimum of 3 years tertiary qualification (degree/ national diploma) in Information Technology
• Security certification e.g. CISSP & CISM essential
• Other qualifications (ITIL, TMF, COBIT) advantage
• Fluent in English

Experience:

• Min of 6 years in IT, 4 of which as an Information Security Specialist in a large enterprise environment essential 
• Experience should ideally span multiple security domains ranging from security risk and governance, Data Loss Prevention, Authentication, Malware, Network Security, Applications and Operations Systems and Security across platform / database /network.
• Must have a wide breadth of knowledge and experience across security products, tools, and industry trends 
• Knowledge of current security risks and protocols as well as good working knowledge of technical risk management and assessments

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Job Description

Mission/ Core purpose of the Job: 

• To drive the implementation of an effective regional sales strategy and lead the Indirect Channels & Corporate Branded Retail Channel owned stores team to meet and exceed agreed sales targets. To oversee regional operations strategy implementation essential to sales force productivity, including but not limited to: planning, reporting, quota setting and management, sales process optimization, sales job design, sales training, sales program implementation, sales compensation design and administration, and recruiting and selection of sales force talent.

Responsibilities

Regional Sales Operations Management 

• Drive the implementation of the Direct and Indirect regional sales strategy for MTN SA, ensuring that constant and clear communication cascades into all required positions and initiates action aligned to strategy objectives and overall strategy achievement. 
• Drive the implementation and execution of the regional sales strategy aligned an FMCG model based on regionalisation of sales and distribution including operational and business targets (planning, routing, and monitoring);
• Make recommendations as and when required pertaining to tactics for increasing the MTN SA’s market share to GM Sales & GM Segments.
• Using Regional Sales Operations performance data analyse trends pertaining to the effectiveness of operations, and benchmark predicted performance. Compare predicted and actual operations performance, and make further recommendations pertaining to business development and sales enhancement in order to maximise performance.
• Work closely with the Regional Sales Managers to ensure the organisation’s Direct and Indirect Channels, and Corporate Branded Retail Channel owned stores sales targets are achieved, identifying potential bottlenecks and ensuring mitigation actions are in place to resolve them.
• Take ownership for ensuring the development of a customer-centric orientation amongst the Direct and Indirect Channels & Corporate BRC sales staff, leading to improved customer experience, loyalty and retention.
• With a deep knowledge and understanding of Regional Sales Operations, give specialised input into organisational activities, which impact Regional Operations, ensuring that the focus remains on customer-centricity and maximising sales performance.
• Provide insight into corrective actions if necessary, and effectively manage non-compliance.
• Drive the implementation enabling technologies, including CRM, to field sales teams.
• Monitor MTN SA’s compliance with required standards for maintaining CRM data. Work closely with sales management to optimise the effectiveness of MTN SA’s sales technology investments.
• Work closely with the product development group to suggest product/device/service refinements based on inputs from customers.
• Coordinate the execution of Regional Sales Operations’ work programs and plans in accordance with the Regional Sales strategy and the over-arching MTN SA strategy.
• Develop and drive the implementation of the Regional Sales Operations’ framework.
• Work closely with sales management to inspect sales process quality and prioritise opportunities for improvement and assist sales management in understanding process bottlenecks and inconsistencies.
• Facilitate an organisation of continuous process improvement.
• Keep abreast of local and global best practices and make recommendations on how this impacts the sales division’s role.
• Ensure that all Regional Sales Operations actions and targets are aligned to and support the overall strategy of Direct and Indirect Sales Channels.
• Monitor the sales performance per region, per segment and channel, to identify underperformance and to develop mitigation plans or, if required, drive change of regional strategy.
• Drive revenue growth, market share and profitability, through the effective coordination between the regions and the channels, in order to optimize sales and market coverage.

Collaboration / Coordination 

• Establish and maintain sound relationships with and liaise / communicate appropriately with Finance, Supply Chain, Marketing and all the Consumer functions in order to effectively manage the cross-functional nature of Sales Operations 
• Manage inter-functional relations to ensure synergy across the various sub-divisions.
• Ensure collaboration with other sub- sub-divisions and departments to enhance key elements of the consumer function.
• Work collaboratively across the function to define implementation plans and deliver customer specific offers across various channels with a focus on channel efficiency and profitability, and customer retention and loyalty.
• Liaise with the other Sales and Distribution sub-functions division in enabling value propositions, managing product platforms, and defining effective channels.
• Ensure team collaborates with Quality Assurance and Internal Audit teams to perform periodic quality and process audits.   
• As per business plan
• Role Dependencies

Key Performance Areas Measures (KPIs for job)

Key Job Responsibilities  

Strategy Development and Implementation

• Drive the effective implementation of MTN SA’s Regional Sales Operations strategy, with emphasis on client experience (internal and external), ensuring maximum effectiveness, profitability, and customer experience, loyalty, and retention 
•  Provide direction, structure, business plans and support and ensure these are in line with the overall MTN strategy, divisional goals, and market needs and requirements
•  Identify required resources, personnel and funding to achieve the divisional goals
• As per business plan

Governance 

Ad hoc, operational and tactical meeting

• Set up / participate in ad hoc and operational meetings 
• Participate and provide input into tactical meetings
• Report at process and functional level
• Manage and resolve escalations that have impact on critical path of service delivery

Escalations

• Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved

               Manage and provide solutions to issues that require formal resolution

Consumer Business Operational

• Set up and manage project status meetings
• Review and identify key risks, issues, and dependencies and set mitigation actions
• Manage budgets
• Sign off / make decisions regarding operational changes

Consumer Business Tactical

• Keep abreast of global and local best practice and make recommendations on leveraging   opportunities to the General Manager, Mass and Youth segment.
• Provide input into the review of all projects initiated
• Review key risks, issues, and dependencies and set mitigation actions
• Manage budget

Performance

• Review the team’s performance against agreed KPIs and compliance to SLAs, make recommendations for improvement and implement approved initiatives to ensure enhanced team performance
• Create and monitor plan for continuous improvement as per business plan
• Report on a monthly and quarterly basis to management relating to the Mass and Youth segment customer base and progress made within the CVM sub-division, in accordance with the measurement metrics set by the organization

Reporting

• Report on an ad hoc basis on specific projects as and when necessary, as per business plan

Budgets 

• Manage, monitor and control the budgetary needs of the sub-division in line with business objectives
• Manage project or initiative budgets in line with business objectives. As per business plan
• Operational Delivery

Work Experience            

•  Min 7 years of relevant work experience in a global / multinational business environment (understanding of emerging and mature markets advantageous)
• Manager track record of 5 years or more, with at least 3 years in relevant sector/industry
• Experience in leading change / transformation (marketing) at an operational level advantageous
• Experience in continuous improvement through the implementation of best practices
• Worked across diverse cultures and geographies advantageous

Training               

• Industry and company required training
• Industry / Certifications Not Applicable
• Any other specifications Attitude of Innovation, inventiveness & thought leadership           
• MS Office (Word, Excel, and Outlook)      
• Understanding of marketing processes in telecom industry           
• Worked across diverse cultures and geographies

Qualifications

Education

• Minimum of 4-year tertiary qualification (Business/Sales/related to job)
• Masters advantageous 
• Fluent in English 

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Responsibilities

Key Job Responsibilities:

Dashboard & Reporting Development

• Design, build, and maintain interactive Power BI dashboards that deliver real-time, actionable insights and KPIs.
• Ensure that reporting meets the evolving needs of the business while maintaining high standards of data integrity and accessibility.

Reporting

• Collate and prepare appropriate daily, weekly and monthly activity and performance reports, in accordance with the measurement metrics set by management, for the attention of management.

Budgets  

• Execute projects or initiatives in line with business objectives and budget requirements. 

Data Analysis

• Conduct advanced data analysis to identify trends, opportunities, and areas for operational improvements.
• Deliver insights and recommendations to business leaders, translating complex data into clear, actionable business solutions.
• Define customer insight requirements/user stories;
• Collect and manage digital customer data;
• Understand and execute customer analytics;
• Analyse competitors, market trends and best practice;

SQL & Data Management

• Use SQL to query, extract, and manipulate data from various sources, ensuring data accuracy and quality.
• Assist in the data cleaning and transformation process as part of the company’s data cleanup initiatives.

Automation & Process Improvement

• Identify manual reporting processes and implement automated solutions to improve efficiency and eliminate the need for large data exports.
• Streamline and optimize data workflows to ensure timely and accurate reporting with minimal manual intervention.

Collaboration & Stakeholder Engagement

• Work closely with cross-functional teams to understand business needs and deliver tailored data solutions.
• Communicate data findings clearly to both technical and non-technical stakeholders, ensuring insights are actionable and aligned with business objectives.

Data Governance & Quality Assurance

• Ensure that data sources, processes, and reports are compliant with data governance standards and best practices.
• Conduct regular data audits to ensure data consistency and reliability.

Continuous Improvement

• Stay abreast of industry trends and best practices in data analytics and reporting tools.
• Constantly refine and improve analytics and reporting processes to ensure optimal performance.

Qualifications

Education / Business Degree

• Minimum of 3-year relevant degree/diploma
• Fluent in English 

Work Experience 

• 3-5 years of experience in a data analyst role, with a strong focus on data analysis, reporting, and dashboard development.
• Proven experience with Power BI for building dashboards and visualizations.
• Strong expertise in SQL, with the ability to write complex queries and manipulate data effectively.
• Advanced proficiency in Microsoft Excel, including advanced formulas, data visualization techniques, and the development of macros and VBA to automate tasks and streamline reporting.
• Experience with data cleaning and transformation, particularly in large datasets.
• Strong analytical skills with the ability to extract insights from data and translate them into actionable business recommendations.
• Demonstrated ability to automate manual reporting processes and improve operational efficiencies.
• Experience with cloud-based platforms (e.g., Azure, AWS) and integrating data from multiple sources.

Additional Requirements

Technical Skills:

• Familiarity with additional reporting tools and data analysis tools (e.g., Python).
• Experience with data warehousing concepts, data integration, and working with big data technologies.
• Knowledge of business intelligence best practices and data governance principles.

Soft Skills

• Excellent communication and presentation skills, with the ability to explain complex data insights to non-technical stakeholders.
• Strong attention to detail, problem-solving abilities, and the capacity to troubleshoot and resolve data-related issues.
• Ability to work collaboratively in a fast-paced, cross-functional environment.