Fresh Jobs at NECSA

Key Performance Areas:

• Ensure plant availability within set parameters (97%).
• Monitor & review inspection worksheets & initiate any further corrective maintenance.
• Act & advise as subject matter specialist in all Electrical, Instrumentation and Statutory projects/teams for improvement.
• Compile planned maintenance plan, have them approved, and ensure activities take place as per maintenance plan.
• Review plan and adapt maintenance activities as appropriate to ensure efficiencies and cost-effectiveness.
• Develop maintenance procedures.
• Ensure work is undertaken in accordance with applicable standards (Quality & Safety, etc), policies & procedures.
• Receive & evaluate all ad-hoc requests from departments/customers for repairs.
• Purchase parts/spares needed to satisfy the requests & feedback to customer, appropriately.
• Initiate practices to minimise down time of equipment.
• Improve on mean time to repair.
• Identify high risk components, ensure sufficient stocks and keep all necessary spares for downtime (Including all critical spares)
• Assist and be involved in the Engineering and Projects department with technical support on new projects.
• Deploy Artisans/Technician as required to respond effectively to problems, breakdowns, discontinuities.
• Review systems and equipment to ensure optimum levels of performance in terms of 5-year strategic plan.
• Perform two-year reviews on documentation as initiated by the Senior Maintenance Manager.
• Analyse the strategy plan to determine the applicable deliverables & targets.
• Determine the staff requirements, permanent and contractors, in accordance with the expected deliverables.
• Motivate the staff to ensure that deliverables will be met in accordance with the expected targets.
• Identify areas of underperformance and put actions in place to improve.
• Compile the Performance Management documentation in collaboration with the staff member in terms of: Performance Output Profile requirements, Key Performance Areas/Indicators and Individual Development Plan.
• Develop budgets in terms of prescribed guidelines, including Capex, Opex, overheads and costs
• Monitor and manage the budgets on a monthly basis, report and forecast thereon and keep within 10% deviation.
• Manage the overtime of staff and ensure that costs remain within budget.
• Take corrective action as required to ensure performance is within budget parameters.
• Ensure equipment is safe for use through inspection, performance test and maintenance upgrades.
• Keep up to date with the applicable regulations and laws and constantly review and update statutory documentation.
• Plan, lead, organise and control all SHEQ related issues.

JOB REQUIREMENTS

KEY KNOWLEDGE & SKILLS

• Knowledge of maintenance theory and practice.
• Diagnosis of maintenance issues and related concepts, challenges and the selection of options and possibilities.
• People management and upholding team discipline.
• Good understanding of maintenance principles/strategies.
• Sound technical background.

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Key Performance Areas

Production 

• Operate the plant in line with approved work instructions, guidelines and management directives
• Assist in updating of work instructions
• Monitor process trends and SPC data to ensure the production process is within operating parameters and do corrections accordingly.
• Report all operating defects to the Shift Foreman / Supervisor
• Generate the operational report and communicate effectively to relevant parties
• Monitor stock levels to ensure that the inventory is kept up to date and suitable for meeting production target and goals agreed on.
• Do job observation on work instructions.

Compliance with SHEQ requirements

• Adhere to safety regulations and requirements
• Oversee the safe operation of the plan
• Ensure PPE is in a good condition and correctly worn in the workplace
• Engage in risk easements with other disciplines on ad-hoc tasks
• Report sub–standard  equipment and safety issues

Job specific competencies and knowledge

• Knowledge of chemical processes
• Able to read and interpret PFD’s and P&IDs
• Knowledge of  design processes and codes/standards
• Knowledge of Occupational Health and Safety Act
• Knowledge of  ISO 9001 and 14001 Environmental standard
• Understanding of mass and energy balance

Job related skills

• Communication skills
• Good interpersonal skills
• Problem Solving Skills
• Proper planning and time management skills

Person attributes

• Trust and Integrity
• Ethical behaviour
• Decisive and accountable
• Team player
• Must be able to work under pressure

Requirements

Minimum Qualifications and Experience:

• Grade 12 with Mathematics and Physical science; NQF level 4 in plant operations will be advantageous.
• Three (3) years’ experience in a 24-hour chemical plant operation will be advantageous.

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KEY PERFORMANCE AREAS

Technical Support

• Schedule appointments and visit customers to service and repair equipment.
• Service products involving: Repairs and Preventative Maintenance visits.
• Consistently meet and exceed customer expectations.
• Conduct pre-delivery checks on instrumentation, where applicable, prior to delivering to customers.
• Provide technical telephonic and customer walk in support.
• Provide technical assistance, consultation and problem solving to customers as necessary.
• Arrange and handle operations equipment (Tools) necessary for completion of Job requests as per maintenance/servicing procedures.
• Study blueprints, schematics, manuals, and other specifications to determine installation procedures.
• Deliver demonstration products and stock to customers when necessary.
• Accompany sales team as and when required for equipment projects.

Administration

• Prepare quotations.
• Follow-up on quotations/ pro-forma invoices.
• Accurately document field service activities, including installation report and service work report, and timely submit through the required system.
• Submit reports to Warehouse & Customer Service Manager weekly.
• Update Outlook electronic calendar and Activity reports on a daily basis.
• Submit weekly Expense reports on a timely basis.

Stakeholder relations and customer service

• Build and manage relationships between AEC-Amersham personnel, customers, and relevant suppliers.
• Consult with customer and supervisor to plan/ schedule planned Jobs.
• Follow up on completed jobs and Key Accounts sites to ensure customer issues are accurately and timely communicated to the required party, solution developed and eventually solved
• Manage conflict/complaints in an effective and professional manner.
• Ensure customers are kept abreast with regards to any changes in the products they are using or changes involving the company.
• Ensuring customer satisfaction in all aspects of services provided.
• Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.
• Provide value as a team member in cross functional implementations while demonstrating effective interpersonal skills resulting in successful systems implementation and support.
• Proactively generate leads for service opportunities and new instruments when at customer sites.

 Compliance

• Attend quarterly compulsory SHEQ meetings.
• Meet the company’s safety targets.
• Prepare the necessary SOP’ required for the department.
• Adhere to company’s SOPs.
• Ensure to follow manufacturer’s requirement for servicing and repairing equipment.
• Investigate customer complaints within AEC timelines and provide feedback.

PERSON PROFILE:

• To always behave in a professional manner, reflecting and maintaining the values and ethos of the organization and generating a positive image of the organization and to adhere to all the organization’s policies and procedures.

PROFESSIONAL SKILLS AND KEY COMPETENCIES

• Technical / professional competence
• Analytical thinking and attention to detail
• Problem solving
• Focus and alertness
• Physical stamina
• Learning agility (includes learning potential
• Anticipating and managing change
• Action orientation and decisiveness
• Adaptability / flexibility
• Assertiveness
• Time and self-management
• Attention to detail.
• Very good data capturing skills.
• Computer literacy: Proficient in MS Office (essential)
• Basic mathematical skills
• Coordination skills

Requirements

MINIMUM QUALIFICATIONS AND EXPERIENCE:

• Preferably a National Diploma (NDip) in Electrical light current/ Electronics engineering or equivalent .
• Computer literate (Office 365 package)
• 3 years relevant experience in a service department in the healthcare and laboratory sectors.
• Valid driver’s license
• Willingness and availability to work overtime and weekends on short notice
• SAP system experience advantageous
• Must be able to travel the whole Sub-saharan Africa for customer related service.
• Must be able to travel overseas for supplier training.