Fresh Jobs at Netcare

KEY WORK OUTPUT AND ACCOUNTABILITIES
OPERATIONAL EXCELLENCE

Dental Chair Assistant Oversight

• Responsible for the preparation of the dental surgery area for each working day and between each patient visit
• Maintain a neat and tidy dental surgery area that is welcoming to our client base.
• Maintain all infection prevention control measures and health and safety standards in line with company policies
• Prepare dental surgery daily and between each patient to ensure sufficient quantity of dental consumable stock is ordered and available for Dental Practitioner to utilize during dental treatment.
• Deliver professional and friendly customer services at all times in alignment with the company values i.e. CARE, TRUTH, PARTICIPATION, COMPASSION and DIGNITY.
• Maintain compliance to the uniform policy including the wearing of your name badge.
• responsible and accountable for accurate document completion.
• Ensure accuracy (quality and integrity) of information whether existing or new, on the patient file and billing system.
• Manage patient arrival in a proficient and professional manner.
• Assist patient in completing the appropriate documentation to ensure compliance to admission process as per Standard Operating Procedure.
• Verify and confirm the file for accuracy and completeness and update if necessary.
• Ensure a smooth workflow between departments, at all times.
• Capture and record patient medical and personal information on the system timeously, focusing on patient and visitor’s needs.
• Inform the patient of any outstanding balances or levies.
• Validate the patient details on the applicable switch application and inform the patient if verification was not successful.
• Direct all patients to the appropriate location, services and professional.
• Monitor patient waiting times and keep patient informed.
• Ensure that the patient is correctly billed after the visit.
• Scheduling appointments for patients with specialists as requested by practitioners.
• Manage requests for repeat scripts accurately and timeously.
• Ensure accurate bookings are scheduled with the patient’s preference of practitioner, date and time.
• Sterilise all Instruments, according to protocol, ensuring infection control standards are maintained.
• Oil and clean hand pieces according to protocol.
• Oil and clean electric hand pieces after each patient.
• Fill empty and clean developer and mixer bottles.
• Ensure Chemistry is discarded as per Medical Waste Protocol.
• Clean and autoclave instruments.
• Ensure daily cleaning of the autoclave.
• Load and unload autoclave.
• Clean and reprocess equipment or instrumentation.
• Identify problems with equipment/instruments and advise applicable person to arrange for timeous repairs/acquisition thereof.

Central Assistance

• Assist the Dentist with passing correct instruments and materials/consumables used on patients on request timeously and accurately.
• Develop x-rays, if not using digital x-rays and load x-ray Digital Imaging plates for scanning where applicable.
• Mix materials with spatula as required.
• Conduct suctioning as required.
• Ensure materials and supplies are packed and accessible.
• Ensure and plan enough stock on hand in terms of materials/consumables to prevent shortages.
• Mix amalgam and/or mixable composites/cement etc. and place in the transfer tool/s to be handed to dentist.
• Prepare sterile trays; ensuring instruments have undergone sterilisation.
• Prepare non-sterile trays.

Dental Receptionist Oversight

• Attend to all customer complaints and if unable to resolve, refer it to the Reception Team Leader or Clinic Manager.
• Switchboard and Telephone Management
• Display professional telephone etiquette.
• Attend to telephonic calls and queries professionally and timeously.
• Accurately record messages in the appropriate message book and ensure that messages are delivered.
• Transfer applicable calls to the appropriate member of staff for further intervention as necessary.
• Patient Engagement and Administration
• Maintain and manage stationery stock levels.
• Perform any reasonable task as instructed by immediate supervisor.
• Specialist appointments Scheduling
• Receive request from practitioner and act on request timeously.
• Record details of appointment.
• Confirm appointment with patient and practitioner.
• Liaise with medical schemes and patients regarding available limits and patient liable amounts pertaining to treatment.
• Repeat script request
• Obtain the patient details and patient’s file.
• Hand note and file to practitioner.

BEST AND SAFEST PRACTICE

Handling of emergencies

• Refer patients to nursing station immediately.
• Assist in transporting the patient to the nursing station if required.
• Ensure that the patient is handed over to a nurse or practitioner.
• Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures.
• Equipment care and Maintenance

GROWING WITH PASSIONATE PEOPLE
Self - Management and Development

• Assume responsibility for own personal and professional development.
• Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager.
• Formulate action steps to close the gap between the ideal and actual state of competence

Pursue self - development in one or both of the following areas:
Formal Studies,

• Informal / self – studies, & Share knowledge with relevant team members.
• Follow agreed upon (authorised) action steps until desired competence is achieved.
• Be punctual and behave appropriately to the business environment.
• Meet deadlines.
• Keep up to date with Netcare’s evolving policies and procedures.
• Customer satisfaction: Build and maintain stakeholder / customer relationships
• Ongoing Customers satisfaction according to set standards.
• Be a model of excellent customer service, ensuring that all customers always experience an excellent and satisfactory interaction.
• Build and maintain productive working relationships with all key stakeholders, internal and external customers through on-going communication and feedback.
• The Dental assistant to participate in dental department meetings and other related forums as per request from Clinic manager or responsible person.
• Accurately capture and provide timeous information, including clinical information to customers and stakeholders as required in line with POPIA act.
• Report, record and assist with stakeholder/customer dental complaints according to task allocation or Clinic Manager request.
• Maintain patient safety, dignity, and confidentiality.
• Assist with patient flow in the dental department to minimise waiting periods

Education and training facilitation

• Actively participate in all training according to relevant training matrix to obtain sign off on compliance training, competencies aligned to daily tasks and Job description.
• Access, read, understand, and sign off on relevant quality review tools, clinical and other processes, and Standard Operating Procedures (SOP’s).
• Access, read, understand, and obtain sign off on Human Resources (HR) and other relevant Company policies and procedures.
• Provide proof of registration with the relevant governing body.
• Adhere to minimum requirements of Continues Professional Development (CPD) according to relevant governing body and provides evidence accordingly.

Teamwork

• Participate in monthly team meetings to discuss operational requirements including performance and provide feedback.
• Be an active member of the dental team taking responsibility for the effective and smooth running of the dental area.
• Co- operate and collaborate with other clinics and departments to provide appropriate support services

SKILLS PROFILE

EDUCATION
Required

• Matric or equivalent NQF level 4 qualification.
• Dental Qualification.
• Registered at HPCSA as Dental Assistant.

WORK EXPERIENCE
Required

• 2 – 3 years Dental experience in a clinic environment.

KNOWLEDGE
Required

• Intermediate computer skills (MS Word, Outlook, Excel).
• Knowledge of Medical Schemes.
• SAP
• ME+
• Billing procedures.

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Job Summary

• The Professional Nurse/Clinical Nurse is a professional who remains responsible for the assessment, planning and implementation of individualised, holistic and person centered nursing care of a patient, their families or the community, either performed directly or indirectly.
• The incumbent ultimately coordinates patient care within the concept of the multi-disciplinary health team.
• The incumbent also fulfils the role by the use of scientifically based nursing theories and processes, treating the patients as a physical, social and spiritual individual, and by use of educational and technical means applicable to health care practice.

CONSISTENCY OF CARE
Patient care

• Serve as a clinical resource in assisting personnel to assess, plan, implement, evaluate and document nursing care in the unit.
• Ensure communication and interaction with family and health professionals regarding optimal patient care, thereby acting as a patient advocate when necessary.
• Ensure communication between nursing management and unit to eliminate patient care problems / issues.
• Assess, plan and implement advanced nursing care in a specialized field in accordance with standard nursing care procedures, as set out in the standards and SOPs as well as nursing care theory and medical direction.
• Initiate, direct and maintain emergency treatment (RESUS) as indicated to any patient / person in any ward / department of the hospital. To diagnose and treat the emergency patient quickly, effectively and efficiently as possible within the

Scope of Practice

• Interview patient and family to obtain relevant general background information and problem identification; evaluate patient’s behaviour and assess immediate and long term needs.
• Participate as a professional member of the multi-disciplinary team in evaluating, developing and implementing health care plans and treatment regime.
• Do rounds with the physician/medical practitioners to review condition of patients; develop nursing care plans; participate in the care of all patients in the unit.
• Evaluate patients care needs; initiate individualised nursing care plans; co-ordinate patient services.
• Prepare day / night shift documentation that reflects patient status, patient / staff ratio and problems
• Communicate with the unit manager, so that he / she is informed of activities and problems
• Perform any related tasks as requested.

Policy and procedure development

• Provide input and standards in formulating patient care policy and procedures in the hospital

Quality and risk management

• To ensure the provision of a safe, clean and secure environment for patients, staff and visitors.
• Aim as member of staff to optimise and maintain quality, effective and safe nursing care, within the frame of the assigned budget.
• Evaluate, set standards and monitor safe utilization of supplies and equipment

TRANSFORMATION OF OUR SOCIETY

Teamwork

• Actively participate as a member of a team to achieve goals
• Co-operate and collaborate with other hospital departments to provide appropriate support services.

Education and training facilitation

• Co-ordinate with the Clinical Facilitation Department and other members of the multi-disciplinary team to meet and acknowledge the on-going educational needs of the nursing staff / student as well as the patients
• Co-operate with the Clinical Facilitators in planning, implementing mentoring and evaluation of learning experiences / opportunities for nursing staff / students
• Provide for the ongoing review, practice and in-service training of emergency procedures
• Actively participate in in-service training and orientation of new staff in the unit
• Advise and inform staff on current and revised policies and procedures

Resource Allocation

• Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care for the individual patient regarding his / her needs and specialised skills needed by the nursing staff member through proper clinical judgement.
• Adjust staff levels to provide for acuity level needs

Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
• Keep up to date with Netcare’s evolving policies and procedures

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Develop collaborative relationships to help accomplish work goal
• Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.
• Foster good interpersonal relations and public relations while interpreting / applying the philosophy, goals, objectives, policies and procedures

DISRUPTIVE INNOVATION

• Implementing medical technologies, digitisation, and data solutions for the benefit of our business and patients.
• CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management

Inherent Requirements:​
Education

• Matric Certificate or equivalent NQF level 4 qualification.
• Registration with the South African Nursing Council (SANC) as a Registered Nurse

​Work Experience

• Clinical experience post qualification in private sector
• Computer literacy ​

Knowledge

• Good verbal and interpersonal communication skills
• Ability to work well under pressure and to maintain effectiveness during changing conditions.
• Ability to work effectively and co-operatively with others by establishing and maintaining good working relationships.
• Excellent planning, organizing and control / follow-up skills are essential.
• Must be customer care oriented.
• Must be able to use initiative.

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Role summary:

• The Enrolled Nurse is responsible for direct and/or indirect nursing care of a patient or group of patients and will function under the direct and/or indirect supervision of the Registered Nurse. 
• The incumbent is held accountable for his/her own acts and omissions. 
• Nursing activities form part of a nursing regime that is planned and initiated by the Registered Nurse.  The Enrolled Nurse will be responsible for the assessment, care and meeting of patient needs and will also be responsible for the development, implementation and evaluation of appropriate programmes of care to ensuring high quality patient care.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTENCY OF CARE
Administration Management

• Ensure that all documentation is maintained timeously and accurately, reflecting patient care.
• Ensure all stock is charged appropriately.
• Assist with file compilation.

Governance, quality and risk management

• Maintain a therapeutic, clean and safe environment that is free from medico-legal hazards.
• Adhere to Netcare medical waste management principles and all other waste management principles.
• Maintain a safe working environment in accordance with the Machinery and Occupational Safety Act.
• Report potential/actual risks identified.
• Ensure all stock is well controlled.
• Responsible for ensuring correct use, cleaning and storage of equipment.
• Report equipment needing repair or replacement to sister-in-charge.
• Maintain professional conduct and standards at all times in accordance with hospital policies and procedures.
• Maintains patient confidentiality at all times.
• Acts in a supervisory capacity over ENA’s.

Patient care

• Practice patient care according to his/her Scope of Practice and assume total responsibility for these activities.
• Contribute to the holistic care of patients.
• Participate in ward/unit’s quality improvement programme.
• Attend handover of report at shift commencement.
• Effective communication with patients’ regarding their care.
• Promotion of patient overall health and wellbeing.
• Practice the principles of infection prevention and all standard precautions.
• Promote and maintain good public relations with patients, relatives and visitors.
• Execute all procedures according to hospital standards.
• Refer all complaints from patients and doctors to sister-in-charge of the unit.
• Carry out all departmental duties as assigned by supervisors.

TRANSFORMATION OF OUR SOCIETY
Teamwork

• Supports the education and training of the ENA’s.
• Actively participate as a member of a team to achieve goals.

Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
• Keep up to date with Netcare’s evolving policies and procedures.
• Assume responsibility for maintaining competence in CPR.

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Develop collaborative relationships to help accomplish work goal.

SKILLS PROFILE

• Registration with the South African Nursing Council as an Enrolled Nurse or equivalent NQF 3 qualification.
• Compliance with the SANC code for an Enrolled Nurse and all applicable health care legislation.
• Relevant experience in the nursing discipline would be an advantage