Fresh Jobs at NTT Ltd.

Your day at NTT DATA

• The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
• Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients.
• The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).
• The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
• This role may also contribute to / support on project work as and when required.

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
• Relevant certifications include:
• A+ Certification
• N+ Certification
• Microsoft Suite (OS, Office, OneDrive, Teams, D365)
• ITIL Certification an advantage not a must
• Laptop and Desktop Certifications / Experience
• Networking hands on experience

Required Experience:

• Moderate level years of relevant managed services experience handling cross technology infrastructure.
• Moderate level knowledge in ticketing tools preferably Service Now.
• Moderate level working knowledge of ITIL processes.
• Moderate level experience working with vendors and/or 3rd parties.

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Your day at NTT DATA

• As a Senior Security Technical Architect at NTT DATA, your expertise will lead the creation of secure, compliant, and innovative solutions that safeguard our systems, applications, and infrastructure. daily tasks include designing complex security architectures tailored to meet both current and future needs while collaborating closely with cross-functional teams such as developers, engineers, and project managers to embed security considerations throughout the system design and development lifecycle.
• You'll proactively work as a trusted technical advisor, offering pre-sales support and analysing client requirements to enhance their existing security capabilities. Your role includes guiding secure coding practices, network security, identity and access management, and DATA protection. Moreover, you will select and evaluate security technologies, tools, and frameworks to ensure our solutions remain cutting-edge and effective.
• Your work extends beyond design; you will lead incident response activities and ensure policies, standards, and procedures comply with industry regulations and best practices. Engaging with essential stakeholders, you'll drive the drafting of technical design documents that align with solution specifications and contribute significantly to our pre-sale’s efforts, including determining project scopes, product pricing, and RFP/RFI responses.
• Managing client proof-of-concept (POC) initiatives and owning proposed solutions through to delivery are key aspects of your role. You will evaluate opportunities for alignment with NTT DATA's capabilities, prepare executive summaries, develop solution designs, and document necessary deliverables. You'll be instrumental during final presentations to clients, ensuring all proposals are accurate and align with their needs.

To thrive in this role, you need to have:

• Proficiency in security domains including network security, application security, cloud security, DATA protection, identity and access management, cryptography, and secure coding practices.
• Thorough knowledge of enterprise architecture principles and frameworks (e.g., TOGAF) for designing secure, scalable systems.
• Understanding of security standards and regulations (e.g., ISO 27001, NIST, PCI dSS).
• Experience with security technologies and tools, such as firewalls, intrusion detection/prevention systems, SIEM, vulnerability scanners, and secure coding analysis tools.
• Exceptional understanding of the vendor's products, business, and technology positioning.
• Advanced analytical and problem-solving skills for assessing risks and proposing effective security solutions.
• Advanced client engagement and technical consulting skills with the ability to deliver on business targets.
• Extensive project management experience and familiarity with methodologies.
• Bachelor’s degree in information technology, Computer Science, or related fields; certifications in Enterprise Architecture methodologies (e.g., TOGAF, Zachman) are essential.

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Your day at NTT DATA

• The Manager, Managed Services Operations is a management role, responsible for operating within a Region/Country or Services function and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization.
• This role ensures managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational.
• The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.
• The Service Operations Manager is responsible for the end-to-end operational delivery and technical management of Managed Network Services (MNS), ensuring that services are delivered in line with contractual obligations, SLAs, and operational governance standards.
• This role acts as the operational leader, ensuring seamless coordination across technical teams, service management functions, and client stakeholders. Strong network management experience is mandatory.

Key responsibilities:

• Plan, schedule, and coordinate cross-functional support teams to deliver services in line with contractual requirements
• Provide technical leadership and ensure high-quality service delivery outcomes

Service Management & ITIL Execution

• Oversee execution of ITIL processes across:
• Incident Management
• Problem Management
• Change Management (CAB / ECAB participation)
• Service Request Management
• Availability & Capacity Management

Incident & Escalation Management

• Manage functional and hierarchical escalations across operational and technical teams, act as a senior escalation point for major incidents, and ensure effective resolution in line with SLA requirements
• Ensure operational excellence in incident management, including Major (P1) incidents, by coordinating 24x7x365 support teams, driving root cause analysis, and ensuring timely resolution

Reporting & Governance

• Compile and distribute operational reports (daily, weekly, monthly)
• Ensure accurate reporting across:
• Incident and request management
• SLA performance and breaches
• Risks and issues
• Service improvement initiatives
• Drive preparation and contribution to:
• Monthly Service Review reports
• Operational dashboards
• Client governance forums

Client & Stakeholder Engagement

• Engage with client stakeholders on operational and technical matters, ensuring clear and consistent communication on service performance, risks, and improvements
• Support the Client Delivery Manager in maintaining strong client relationships

Service Operations & Delivery Oversight

• Responsible for the day-to-day running of the Managed Services Operations team in line with business performance expectations
• Responsible for resource planning and work allocation to meet agreed service levels
• Ensure tracking and monitoring of service delivery performance across all channels, with analysis of metrics and resolution of identified issues

Capacity & Performance Management

• Analyze network traffic, tunnel utilisation, and forecast growth (e.g. branch and ATM expansion), recommending scaling strategies
• Monitor latency, packet loss, and utilisation thresholds proactively

Vendor & Operational Alignment

• Manage vendor and carrier relationships
• Work with client delivery teams to evaluate regional client reviews and ensure proactive incident management at client sites

Documentation & Knowledge Management

• Maintain accurate and up-to-date service documentation, including client requirements, scope of deliverables, operational procedures, and technology repositories

Continuous Service Improvement (CSI)

• Identify trends in incidents, problems, and service performance
• Drive continuous service improvement initiatives (CSI / SIP), including feeding priorities into automation
• Recommend improvements to processes, tools, and operating models

Team Capability

• Review and support training requirements for service operations teams
• Operational Cadence Management

Daily

• Monitor incidents, service requests, and operational performance
• Ensure timely escalation and resolution of service issues

Weekly

• Plan and conduct operational meetings
• Review service performance, incidents, and open risks

Monthly

• Compile operational reports and service reviews
• Review SLA performance, service delivery metrics, and improvement actions
• Update risk registers and service improvement plans

Quarterly / Annual

• Support disaster recovery testing and reporting cycles
• Contribute to strategic service improvement initiatives

To thrive in this role, you need to have:

Leadership & Behavioural

• Strong leadership and team management skills, with the ability to coordinate across distributed teams
• Excellent communication skills (verbal and written) with the ability to collaborate with internal stakeholders and external clients
• Strong stakeholder management capability and client-centric focus
• High level of accountability and ownership
• Ability to guide the team through transformational objectives set by the business
• Ability to work effectively across different cultures and social groups

Delivery & Execution

• Excellent organizational, time management, prioritization, and delegation abilities
• Strong focus on business outcomes and delivery excellence
• Ability to work effectively in high-pressure environments and adapt to changing circumstances
• Detail-oriented with strong execution focus
• Proactive risk identification and mitigation capability
• Data-driven decision-making approach

Technical & Functional

• Strong understanding of ITIL service management practices
• Experience managing large-scale managed services environments (LAN, WAN, WLAN, SD-WAN preferred)
• Strong operational governance and reporting capability

Financial & Commercial Awareness

• Advanced understanding of budgets and cost management

Academic qualifications and certifications:

• ITIL Foundation
• ITIL Intermediate / ITIL 4 Managing Professional (advantageous)
• Bachelor’s degree or equivalent degree in one of the following or equivalent experience (advantageous)
• Information Technology
• Computer Science
• Network Engineering
• Information Systems

Optional but beneficial:

• Postgraduate qualification (e.g. Honours / Diploma) in IT, Business, or Management
• Business or leadership-related qualification
• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP Enterprise)
• Cisco SD-WAN / Wireless specialisations

Required experience:

• Proven experience in a Service Operations or IT Operations Management role
• Experience managing enterprise managed services environments (MNS or similar)
• Experience working within ITIL-based service environments

Service Management & Delivery

• Demonstrated experience managing:
• Incident and Major Incident processes
• SLA and service performance reporting
• Operational governance and client engagement
• Experience managing cross-functional technical teams

Technical Domain Expertise

• Advanced experience in domain towers such as end-to-end LAN, SD-WAN, and Wireless infrastructure management within a corporate banking environment
• Strong understanding of LAN, SD-WAN, and Wireless architecture, including deployment, configuration, and monitoring
• Experience working with technologies and platforms such as:
• Cisco vManage
• Cisco Catalyst Centre
• NetScout
• Cisco ISE
• Network, Collaboration/Customer Experience, Cloud, Security, and Data Center domains
• Experience managing operational issues such as tunnel capacity, link stability, and device visibility across network environments

Operational & Vendor Management

• Strong vendor and carrier management experience
• Experience coordinating with architecture, delivery, and client teams to align on service and network strategy
• Experience producing dashboards, SOPs, and performance reports for operational and executive stakeholders

Leadership & Transformation

• Advanced experience coaching and mentoring engineering teams within an IT services environment
• Demonstrated experience implementing continual service improvement initiatives (through automation and process enhancements)
• Experience in organizational change management and service transformation initiatives

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• The Head of Cloud Advisory & Strategy is a senior leadership role responsible for shaping and guiding the organization’s cloud-driven transformation agenda. This role partners closely with executive leadership, business unit heads, and technology stakeholders to provide high-impact strategic advisory on cloud adoption, platform modernization, and digital innovation.
• The role is pivotal in translating market trends, emerging cloud technologies, and hyperscaler capabilities into actionable strategies that enhance competitive positioning, accelerate growth, and optimize cost-to-serve. It plays a critical role in defining future-state architectures, identifying new revenue streams enabled by cloud, and ensuring alignment to the organization’s long-term digital and business strategy.
• This position requires strong leadership, the ability to operate in ambiguity, and a proven ability to build and lead high-performing advisory teams that influence enterprise-wide transformation.

Key Responsibilities

Strategic Cloud Advisory & Business Alignment

• Provide executive-level strategic guidance on cloud strategy, digital transformation, and platform modernization initiatives.
• Partner with senior leadership to align cloud initiatives with business objectives, growth targets, and customer value outcomes.
• Translate complex cloud and technology concepts into business-relevant insights and recommendations.

Market Insight & Innovation

• Analyze global cloud market trends, hyperscaler roadmaps (e.g., Microsoft Azure, AWS, Google Cloud), and industry-specific disruption patterns.
• Identify emerging opportunities in multi-cloud, AI/ML, data platforms, SaaS ecosystems, and industry cloud solutions.
• Anticipate competitive threats and position the organization to capitalize on evolving market dynamics.

Cloud Strategy Development

• Define, refine, and communicate enterprise cloud strategies, including:
• Cloud adoption frameworks (public, private, hybrid, multi-cloud)
• Application modernization and migration strategies
• Cloud-native product and platform innovation
• Lead the development of strategic roadmaps that balance speed, risk, cost, and value realization.

Growth & Revenue Expansion

• Identify new revenue streams enabled by cloud, including digital products, platform services, and ecosystem partnerships.
• Support go-to-market strategies for cloud-enabled offerings and industry solutions.
• Evaluate entry into new markets and customer segments leveraging cloud capabilities.

Ecosystem & Partnerships

• Identify, evaluate, and shape strategic partnerships with hyperscalers, ISVs, and system integrators.
• Assess potential alliances, joint ventures, and acquisitions aligned with cloud growth strategy.
• Strengthen relationships within cloud ecosystems to drive co-innovation and market differentiation.

Thought Leadership

• Act as a trusted advisor and internal thought leader on cloud strategy and innovation.
• Communicate insights through executive presentations, whitepapers, and client-facing discussions.
• Represent the organization in industry forums, client engagements, and strategic discussions.

Leadership & Capability Building

• Lead and mentor a team of cloud strategists, analysts, and advisory professionals.
• Build a high-performance, collaborative culture focused on innovation, client value, and continuous learning.
• Develop organizational capability in cloud advisory, strategy formulation, and value realization.

Capabilities & Skills Required

• Deep expertise in cloud strategy, digital transformation, and platform-based business models.
• Strong understanding of hyperscaler ecosystems (Azure, AWS, Google Cloud) and cloud-native architectures.
• Proven ability to connect technology strategy to business outcomes (revenue growth, cost optimization, customer experience).
• Advanced analytical and financial modeling skills, including cloud economics (TCO, ROI, FinOps).
• Exceptional communication and storytelling skills, with the ability to influence C-suite stakeholders.
• Strong leadership and team-building capability in complex, matrixed environments.
• Ability to navigate ambiguity, operate at pace, and drive alignment across diverse stakeholders.
• Experience with scenario planning, risk assessment, and strategic forecasting.
• Solid understanding of global markets, industry cloud adoption trends, and regulatory considerations.

Academic Qualifications & Certifications

• Bachelor’s degree in Business, Technology, Engineering, Finance, or related field.
• MBA or equivalent advanced degree preferred.
• Relevant cloud certifications (e.g., Azure Solutions Architect Expert, AWS Certified Solutions Architect) advantageous.

Experience Required

• Extensive experience in cloud advisory, digital strategy, or technology consulting within a global technology or services organization.
• Proven track record of leading large-scale cloud transformation and strategic initiatives.
• Significant experience advising senior executives on cloud adoption, platform strategy, and digital innovation.
• Strong background in building financial models for cloud investments and transformation programs.
• Demonstrated experience in leading and scaling high-performing advisory or consulting teams.
• Experience working across multiple industries and geographies is highly desirable.

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Your day at NTT DATA

• The Senior Principal Product Marketing Specialist is a highly skilled and advanced subject matter expert, responsible for introducing new organizational products or services and/or enhanced products or services to the external marketplace.
• The Senior Principal Product Marketing Specialist collaborates with cross functional teams to develop compelling messaging, content, and campaigns that highlight the value of company products and/or services in the market.
• This role ensures that the Sales and GTM functions are informed, trained and enabled to sell the product or service.
• This role also plays a key role in coaching and mentoring less experienced team members to achieve team and individual KPIs.

Key responsibilities:

• Develops specific marketing plans and activities for products and/or product lines to establish, enhances or distinguishes product placement within the competitive arena.
• Provides thought leadership content and whitepapers that supports the positioning of the product.
• Contributes to the development and execution of a value proposition and messaging strategy for products in their portfolio.
• Converts the technical positioning of the product into key market messages, positioning collateral and sales tools prior to the launch of a new product.
• Articulates product propositions to clients and internal stakeholders, such as sales and consulting teams.
• Analyzes the competitive landscape and identify the competitive differentiation of company product against competitor products.
• Drives market positioning programs and activities that are product related, thereby clearly positioning the company and the product in the market.
• Creates client marketing/reference content such as datasheets, case studies, videos and references.
• Creates product presentation content that communicates the unique selling points, features and benefits of the product or solution.
• Works with internal teams to define and develop the required communication, training and other collateral that will enable the sales force to sell a particular product.
• Defines the content for and ensures the development of client collateral, sales tools, marketing programs, and sales programs.
• Influences the development of product go-to-market programs, initiatives and campaigns to drive awareness, interest and demand for the product.
• Tracks and monitors the success of the program on a scorecard or dashboard that reflects the associated metrics.
• Conducts product comparisons for new product initiatives and existing product enhancements and monitors product relevance in the context of changing market conditions and client dynamics.

To thrive in this role, you need to have:

• Excellent collaboration and engagement skills to effectively interact effectively with senior level stakeholders.
• Excellent business and commercial acumen.
• Excellent interpersonal skills to drive campaigns, value propositions and marketing messages.
• Excellent coaching and mentoring skills.
• Excellent technical writing skills with a creative flair.
• Strategic thinking ability to be able to think longer term impacts of marketing programs.
• Ability to implement sustainable and practical solutions in the business.
• Ability to present information in a clear, concise manner.
• Excellent analytical ability with strong attention to detail.
• Significant specialist knowledge of product marketing methodologies and best practices.
• Significant knowledge and understanding of all relevant industry standards.
• Excellent written and verbal communications skills.
• Ability to work with and manage many projects within the required deadlines.
• Significant familiarity with product marketing tactics (e.g. integrated marketing campaigns).
• Significant knowledge of web analytics tools (Google Analytics, WebTrends).

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Business, Marketing, Communication or relevant field.

Required experience:

• Significant experience in a product marketing role preferably in the high-tech industry.
• Significant experience in launching new high-tech products and communicating benefits.
• Significant demonstrated experience managing complex projects and executing on marketing.
• Significant experience working with ICT solutions.
• Significant project Management experience.
• Significant experience in software or technology B2B product marketing.
• Significant experience launching new technology products or solutions.
• Significant experience in conducting market analysis, developing market messaging, and communicating benefits

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Your day at NTT DATA

• As a MS Server Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction.
• Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.
• You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary.
• Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations.

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to):
• CCNA certification or a minimum of 5 years working with CCNA.
• Microsoft Certified: Azure Administrator Associate
• Microsoft Hybrid Admin on Prem or Cloud
• AWS Certified: Solutions Architect Associate
• Veeam Certified Engineer preferred.
• VMware certified Professional: DATA Centre Virtualization
• A+, N+ and S+
• Vendor certifications (e.g Dell)

Required experience:

• Moderate level years of relevant managed services experience handling cross technology infrastructure.
• 5-7 years of worked experience as a Server Engineer or in a similar role.
• Moderate level knowledge in ticketing tools preferably Service Now.
• Moderate level working knowledge of ITIL processes.
• Moderate level experience working with vendors and/or 3rd parties.

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Your day at NTT DATA

• As an MS Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions.
• Every day, you will monitor client infrastructure and solutions, identifying problems and errors before or as they occur. You will dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to our clients when they need it most. Maintenance activities, such as patching and configuration changes, will be part of your routine, ensuring the smooth operation of client systems.
• You will work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration. Your day may include updating existing knowledge articles or creating new ones, seeking opportunities for work optimization, and supporting project work as needed. Additionally, you will contribute to disaster recovery functions and tests, ensuring our clients' DATA is safe and sound.
• Shift changes are made seamless with your careful handovers, ensuring service continuity. You will report and escalate incidents when necessary and strive for efficient, comprehensive resolutions of incidents and requests. With each interaction, you will aim to provide a positive client experience, placing their needs at the forefront of all you do.

Minimum Qualifications

• Matric / Grade 12
• Diploma or Degree in Information Technology, Computer Science, or a related field (advantageous)
• Relevant certifications such as:
• Microsoft Certified Fundamentals
• MCSA / Windows Server (or equivalent Microsoft certifications)
• CompTIA Server+
• ITIL Foundation (advantageous)

Technical Skills

• Basic administration of Windows Server (2016/2019/2022)
• Active Directory (user creation, password resets, group management)
• DNS and DHCP administration
• Group Policy (basic management and troubleshooting)
• File and Folder Permissions (NTFS)
• Server monitoring and health checks
• Backup and recovery procedures
• Patch management and Windows Updates
• Basic networking knowledge (TCP/IP, LAN/WAN)
• Remote support and troubleshooting tools
• Basic virtualization knowledge (VMware / Hyper-V)

Key Responsibilities

• Monitor server performance and availability.
• Perform daily server health checks.
• Create, modify, and disable user accounts.
• Reset passwords and unlock accounts.
• Manage AD groups and permissions.
• Monitor backup jobs and assist with restores.
• Troubleshoot Windows server issues.
• Apply patches and security updates.
• Maintain server documentation.
• Escalate complex issues to L2 or L3 teams.
• Ensure tickets are updated and resolved within SLA.

Soft Skills

• Strong troubleshooting and analytical skills.
• Good communication skills.
• Customer service orientation.
• Ability to work under pressure.
• Time management and prioritization.
• Attention to detail.
• Ability to follow processes and procedures.

Experience

• 1–2 years of IT Support, Desktop Support, or Infrastructure Support experience.
• Exposure to Windows Server environments.
• Experience with ServiceNow or similar ticketing systems.
• Exposure to Active Directory administration.

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• The NTT DATA, Inc. Global Treasurer is responsible for leading the organization’s worldwide treasury function, including global liquidity management, capital markets activities/financial risk management, banking relationships, and insurance programs. This executive leadership role reports directly to the NTT DATA, Inc. CFO, and partners closely with the executive leadership team, Tax, Accounting, Legal and Unit CFOs/business partners to ensure strong financial flexibility, disciplined risk governance, and efficient access to global capital markets.
• The Global Treasurer is focused on creating economic value by optimizing capital structure to lower borrowing cost, delivering efficient treasury operations across multiple regions, currencies, and legal entities while establishing best-in-class practices in foreign exchange risk management, interest rate exposure, and corporate insurance oversight-providing leadership and direction to 40+ team members around the globe.  
• The role is accountable for overseeing all aspects of treasury operations, collaborating with cross-functional teams, and providing strategic insights to support the company's financial goals.

Key Responsibilities

Global Cash Management & Liquidity

• Lead global cash management strategy across all international operations, optimizing liquidity, working capital, and cash visibility.
• Oversee centralized treasury structures including cash pooling, intercompany funding, in-house banking, and international treasury center strategy.
• Manage global liquidity to support operational requirements, acquisitions, capital investments, and strategic initiatives.
• Direct enterprise-wide short-term and long-term cash forecasting processes.
• Optimize banking infrastructure and treasury systems, to improve efficiency, controls, and scalability.
• Drive treasury transformation initiatives focused on automation, centralization, operational excellence, and real-time reporting capabilities.

Capital Markets & Corporate Finance

• Develop and execute global capital markets strategies aligned with the company’s long-term financial objectives.
• Lead debt financing activities including revolving credit facilities, term loans, and structured financing transactions.
• Maintain strategic relationships with global banking partners, and oversee counterparty risk management
• Evaluate and optimize capital structure, funding strategies, and overall cost of capital.
• Support mergers, acquisitions, divestitures, and strategic investments through financing and treasury integration planning.
• Provide executive leadership with insights on market conditions, liquidity strategy, and financing alternatives.

Financial Risk Management

• Establish and oversee enterprise treasury risk management policies, governance frameworks, and internal controls.
• Manage exposure to foreign exchange, interest rate, counterparty credit, and liquidity risks.
• Oversee derivative and hedging programs in compliance with accounting standards and regulatory requirements.
• Monitor global financial markets, macroeconomic trends, and geopolitical developments impacting treasury activities.
• Ensure compliance with JSOX requirements, treasury controls, and regulatory obligations across all jurisdictions.
• Partner with Accounting, Tax, FP&A, Legal, and Internal Audit teams to align treasury strategy with broader corporate objectives.

Treasury Center of Excellence

• Provide executive oversight and strategic direction for the organization’s Treasury back office Center of Excellence.
• Ensure the treasury operations function maintains strong governance, operational efficiency, scalability, and effective internal controls across global activities.
• Oversee global treasury support functions including cash positioning, settlements, payment operations, bank administration, and compliance processes.
• Sponsor treasury transformation, automation, and process improvement initiatives to enhance operational effectiveness and reporting capabilities.
• Partner with Finance, Accounting, and Shared Services leadership to align treasury operations with enterprise objectives and best practices.
• Support the development of a high-performing treasury operations organization focused on operational excellence, risk management, and scalable global support capabilities.

Insurance & Enterprise Risk Oversight

• Lead the North America insurance and risk financing strategy.
• Oversee placement and administration of property, casualty, cyber, directors & officers, trade credit, and other corporate insurance programs.
• Manage relationships with insurance carriers, brokers, and external advisors to optimize coverage and total cost of risk.
• Assess emerging enterprise risks and implement mitigation strategies aligned with business objectives.
• Support business continuity and crisis management initiatives from a treasury enterprise risk perspective.

Leadership & Strategic Partnership

• Lead and develop a high-performing global treasury organization across multiple regions and functions.
• Serve as a strategic advisor to the CFO and executive leadership team on treasury, capital markets, and risk management matters.
• Present treasury strategy, liquidity positions, capital market activities, and risk exposures to executive leadership.
• Foster strong cross-functional collaboration across Finance, Operations, Tax, Legal, and international business units.
• Promote a culture of accountability, innovation, transparency, and disciplined financial stewardship.

Key Attributes & Competencies

• Deep expertise in global cash management, liquidity planning, and multinational treasury operations; international treasury center strategies.
• Strong knowledge of capital markets, debt financing, and balance sheet optimization strategies.
• Advanced understanding of financial risk management, derivatives, hedging structures, and treasury controls.
• Proven experience managing complex international banking and insurance programs.
• Strong executive presence with the ability to influence senior leadership, financial institutions, and internal business stakeholders.
• Strategic thinker with exceptional analytical, negotiation, and decision-making capabilities.
• Ability to operate effectively in fast-paced, highly regulated, and globally complex environments.
• Demonstrated success leading treasury transformation, process improvement, and technology modernization initiatives.

Preferred Qualifications

• 15+ years of progressively responsible treasury leadership experience within a large multinational organization with relevant scale.
• Extensive experience in international banking, debt capital markets, liquidity management, and enterprise risk oversight.
• Proven leadership experience managing treasury operations across multiple currencies, jurisdictions, and regulatory environments.
• Bachelor’s degree in finance, accounting, economics, or related field required; MBA, CFA, or CTP preferred.
• Proficiency with Treasury systems and banking systems is a significant plus. 
• Demonstrated ability to build and lead high-performing global treasury teams and strategic banking relationships.