NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn’t stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great...
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Your day at NTT DATA
- As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality.
- Part of your Responsibilities will entail pre-emptive service incident resolution, product reviews, and operational improvements. You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications.
- You will conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems. Logging incidents with the required level of detail, you will analyse, assign, and escalate support calls. Additionally, you will proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties.
- Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.
- You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines.
To thrive in this role, you need to have:
- Extensive Managed Services experience handling complex cross-technology infrastructure.
- Strong understanding of ITIL processes.
- Proven experience working with vendors and/or third parties.
- Ability to communicate and work across different cultures and social groups.
- Effective planning skills, even in changing circumstances.
- Positive outlook and ability to work well under pressure.
- Active listening skills and adaptability to changing client needs.
- Client-focused approach to create positive client experiences throughout their journey.
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- Microsoft Certified: Azure Administrator Associate (AZ104)
- Microsoft Certified: DevOps Engineer Expert (AZ-400). Desirable
- Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
- ITIL foundation
- Microsoft Certified: DevOps Engineer Expert
- VMware Certified Professional (VCP)
- 3-5 years of experience in the same or similar role.
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- The Principal Cloud Strategic Advisor is a senior trusted advisor responsible for helping clients and stakeholders define, shape, and execute cloud-enabled business and technology strategies. This role bridges business objectives and cloud innovation, providing strategic guidance on digital transformation, cloud adoption, operating model evolution, and value realization.
- As a recognized cloud strategy expert, the Principal Cloud Strategic Advisor partners with technology leaders, and business stakeholders to identify opportunities for growth, optimize cloud investments, and accelerate business outcomes through the effective use of cloud technologies and hyperscaler ecosystems.
- The role requires strong consulting, commercial, strategic, and stakeholder management skills, along with deep knowledge of cloud platforms, digital transformation, and enterprise modernization.
Key Responsibilities
Strategic Advisory
- Serve as a trusted advisor to stakeholders on cloud strategy, digital transformation, and technology-led business innovation.
- Facilitate strategic discussions with business and technology leaders to align cloud initiatives with organizational objectives.
- Translate complex cloud and technology concepts into clear business outcomes and recommendations.
- Advise clients on cloud operating models, governance, organizational readiness, and transformation roadmaps.
Cloud Strategy Development
- Lead the development of cloud transformation strategies and adoption roadmaps.
- Define target-state capabilities across infrastructure, applications, data, security, and operations.
- Provide guidance on public cloud, hybrid cloud, multi-cloud, and cloud-native modernization approaches.
- Support organizations in building scalable and sustainable cloud foundations.
Business Value & Transformation
- Develop business cases, value realization frameworks, and ROI models for cloud initiatives.
- Identify opportunities for cost optimization, operational efficiency, innovation, and revenue growth.
- Support executive decision-making through scenario planning, strategic analysis, and risk assessment.
- Advise on FinOps strategies and cloud investment optimization.
Market & Industry Insight
- Monitor cloud market trends, hyperscaler innovation, and competitive landscapes.
- Identify emerging technologies and opportunities in AI, data platforms, automation, security, and cloud-native development.
- Provide thought leadership on industry best practices and cloud transformation trends.
- Assess the impact of market changes on client and organizational strategies.
Stakeholder Collaboration
- Partner with architects, engineers, consultants, and sales teams to develop comprehensive client solutions.
- Support strategic pursuits, executive workshops, and client engagements.
- Influence decision-making across multiple stakeholders and business units.
- Act as a key contributor to large-scale transformation programs.
Academic Qualifications & Certifications
- Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field.
- Cloud certifications highly advantageous, including:
- AWS Certified Solutions Architect – Professional
- AWS Certified Cloud Practitioner
- Microsoft Azure Solutions Architect Expert
- Google Professional Cloud Architect
Required Experience
- Extensive experience in cloud strategy, technology consulting, digital transformation, or strategic advisory roles.
- Proven experience advising senior executives and business leaders on cloud and transformation initiatives.
- Significant experience developing cloud business cases, transformation strategies, and operating models.
- Experience working with hyperscaler ecosystems and cloud transformation programs.
- Strong background in stakeholder management across business and technology functions.
- Demonstrated ability to lead strategic workshops, drive consensus, and influence decision-making.
- Experience supporting large-scale enterprise modernization and cloud adoption initiatives.
- Consulting experience within a global technology services, advisory, or professional services organization is highly desirable.
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Your day at NTT DATA
- The Head of Estate Management is the senior executive responsible for the operational, financial, and strategic management of a large-scale, multi-tenant campus.
- This position functions as the sole internal leader for property management, with all facilities, maintenance, and campus operations delivered through outsourced vendors and service partners.
- In addition to operational oversight, the Head of Estate Management plays a critical role in supporting occupancy performance, ensuring the campus remains fully leased, maintaining strong tenant retention, and partnering with leasing teams to promote long-term stability and asset value.
Key Responsibilities
Operational Oversight
- Provide executive leadership for all day-to-day campus operations through a fully outsourced delivery model.
- Establish and monitor KPIs and SLAs for all contractors, including facilities, engineering, janitorial, security, landscaping, HVAC, power, water and specialty services.
- Conduct routine site inspections and compliance audits to ensure optimal building performance and regulatory adherence.
Tenant Relationship Management
- Serve as the senior point of contact for 50+ tenant organizations.
- Oversee tenant communications, onboarding, escalations, and coordination with vendors for service delivery.
- Maintain a high-quality tenant experience that supports retention and promotes long-term occupancy stability.
- Monitor tenant concerns and emerging issues and ensure they are addressed promptly and professionally.
Occupancy Management & Lease Support
- Partner closely with leasing teams to ensure the campus stays fully rented or near full occupancy.
- Provide operational insights and data to support leasing strategy, tenant mix planning, building readiness, and space utilization.
- Ensure vacant spaces are maintained in “show-ready” condition in coordination with vendors and leasing representatives.
- Participate in tenant walkthroughs, proposal reviews, and operational due diligence for prospective tenants.
- Support retention efforts through high service quality, proactive engagement, and timely issue resolution.
Vendor and Contract Management
- Oversee all vendor relationships, including contract negotiation, renewals, performance governance, and cost controls.
- Implement a formal vendor management program with scorecards, reviews, and accountability processes.
- Ensure reliable and consistent delivery of services in accordance with contractual obligations and quality standards.
Financial Management
- Develop and manage annual operating and capital budgets for the campus.
- Develop and manage the Matrix of Authority for the Managing Agent.
- Oversee procurement, vendor invoicing, CAM reconciliations, and financial reporting.
- Identify and execute cost optimization strategies and operational efficiencies.
- Provide regular financial and performance updates to executive leadership.
Strategic Planning & Asset Enhancement
- Develop long-term operational and capital improvement plans to preserve and enhance the asset.
- Oversee execution of capital projects, infrastructure upgrades, and modernization initiatives through outsourced partners.
- Provide strategic input on space planning, tenant mix, and campus expansion opportunities.
Risk Management, Compliance & Safety
- Ensure full compliance with applicable building codes, environmental regulations, life-safety standards, and insurance requirements.
- Lead emergency preparedness, safety programs, and incident response coordination.
- Maintain accurate regulatory documentation and support audits and inspections.
Qualifications & Experience
- 12–20+ years of senior-level experience in property, facilities, or asset management.
- Expertise managing large multi-tenant commercial real estate or campus environments.
- Demonstrated success in occupancy management, tenant retention, and supporting leasing functions.
- Strong track record operating in a fully outsourced services model.
- Strong financial and contractual management abilities.
- Excellent communication and relationship-building skills with corporate tenants and executive stakeholders.
- Preferred certifications: CPM, , FMA, LEED AP, or equivalent.
Competencies
- Strategic leadership and operational planning
- Tenant relations and occupancy optimization
- Vendor governance and contract negotiation
- Financial discipline and budget management
- Risk and compliance oversight
- Strong interpersonal and executive communication skills
- Professional judgment, discretion, and a service excellence mindset
Key Success Measures
- High occupancy rate and minimal vacancy across the campus
- Strong tenant satisfaction and retention levels
- Vendor performance meeting or exceeding KPIs and SLAs
- Cost-efficient operations with adherence to budget targets
- Successful completion of capital improvement initiatives
- Delivery of a multi-year strategy for operational excellence and asset enhancement
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Your day at NTT DATA
- The Cost Centre Financial Manager is a senior management role, responsible for all operational level and statutory financial accounting activities.
- This role ensures that all accounting related tasks are professionally executed according to company and legal requirements whilst fostering a collaborative and innovative culture across their team.
Key responsibilities:
- Oversees the entire general ledger, accounts payable and cash management functions and ensures that all accounting related tasks are optimally executed on the available systems.
- Oversees the execution of month and year-end procedures and oversees and coordinates the compilation of accounting packs for distribution to the relevant leaders in the business.
- Supervises and oversees the processing of relevant journals, reviewing and querying any anomalies.
- Ensures that the required reports are produced, analyzed and distributed to be used at an operational level and prepares income statements and cost allocations and reconciles all of these to the relevant management accounts.
- Assists with the development and compilation of the budget pack.
- Compiles output reports and review submissions made by the assigned business unit or area.
- Assists with the compilation of the Chart of Accounts and key metrics identified by the business to ensure effective budget management.
- Participates in the execution of compliance testing and ensures legal compliance with regards to legal fiscal and tax requirements in relation to the geographies in which they operate.
- Provides access to the relevant tools and systems to enable effective team performance.
- Assigns, monitors and coordinates work assignments and activities.
- Coordinates training programs for new employees and identifies training needs for current employees.
- Establishes internal controls and guidelines for accounting transactions and budget preparation.
- Presents recommendations to management on short- and long-term financial objectives and policies.
- Assesses current practices and procedures, and make recommendations for improvements
- Leads and manages an accounting team driving a collaborative and innovate team culture focused on achieving results.
To thrive in this role, you need to have:
- Display excellent planning and organizing abilities.
- Demonstrates excellent attention to detail.
- Works well under pressure and deadline driven.
- Ability to build a cohesive team and to manage people effectively.
- An ability to balance and plan the short-term and long-term actions of the team.
- Displays a high level of detail consciousness by closely monitoring work progress in order to produce the required results.
- Excellent written and verbal communication skills..
- Ability to manipulate large amounts of data.
- Proven knowledge of bookkeeping and accounting practices, standards, laws and regulations.
- Knowledge of financial accounting systems and software.
- Ability to maintain confidentiality of sensitive information.
- Thorough knowledge of general accepted accounting principles.
- Excellent analytical and reasoning abilities.
Academic qualifications and certifications:
- Bachelor's degree or equivalent in Accounting, Finance, CA/CPA, CIMA or related field.
Required experience:
- 10 - 15 years finance experience
- Extended demonstrated experience working on financial information systems.
- Extended demonstrated experience directly managing people, including hiring, developing, motivating and directing people as they work.
- SAP and BPC experience
- Finnivo
- Power BI / Reporting
- Finance & IT domain experience
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Your day at NTT DATA
- NTT DATA is seeking a highly experienced Senior Collaboration Technical Architect to lead the design, architecture, and technical strategy of enterprise collaboration, unified communications, contact center, and customer experience solutions.
- This role is ideal for a seasoned technical expert with strong pre-sales, consulting, and solution architecture experience who can engage clients, understand business requirements, design scalable and secure solutions, and guide implementation teams to successful delivery. The successful candidate will serve as a trusted advisor to clients and internal stakeholders, transforming complex business challenges into practical, innovative, and future-ready technology solutions.
- The role requires deep expertise across collaboration platforms, unified communications (UC), contact center (CC), customer experience (CX) technologies, systems integration, and enterprise architecture.
Key Responsibilities
Solution Architecture & Design
- Design and architect enterprise collaboration, unified communications, contact center, and customer experience solutions aligned to business objectives.
- Translate business requirements into detailed technical architectures, designs, and implementation roadmaps.
- Evaluate and recommend collaboration platforms, UC technologies, and CX solutions that best meet client and business requirements.
- Develop scalable, secure, high-performing, and future-proof architecture solutions.
- Create solution architecture documentation, including:
- High-level and low-level designs
- Architecture diagrams
- Technical specifications
- Integration designs
- Implementation plans
Client Engagement & Pre-Sales
- Act as a trusted technical advisor throughout the sales lifecycle.
- Engage with customers to understand business and technical requirements.
- Lead solution workshops, discovery sessions, and technical presentations.
- Support business development teams in creating compelling technical proposals.
- Participate in:
- RFP and RFI responses
- Scope of Work (SoW) development
- Product and solution pricing exercises
- Proposal reviews and client presentations
- Produce executive summaries and technical recommendations for client stakeholders.
Enterprise Collaboration & Integration
- Design seamless integrations between collaboration platforms and enterprise systems such as:
- Active Directory / Entra ID
- CRM platforms
- ERP systems
- ITSM solutions
- Business applications
- Develop technical specifications for custom development and system integrations.
- Define API, web services, and data exchange requirements to support business workflows and automation.
Contact Center & Customer Experience Solutions
- Design and architect enterprise-grade contact center and CX solutions.
- Provide technical leadership across cloud and hybrid customer engagement platforms.
- Align customer experience solutions with operational, security, and business requirements.
- Support migration and transformation initiatives from legacy platforms to modern cloud-based services.
Governance, Compliance & Delivery Support
- Ensure architecture designs align with:
- Security best practices
- Data privacy regulations
- Organizational governance standards
- Take ownership of proposed solutions and transition them effectively to delivery teams for implementation.
- Provide technical oversight during implementation and deployment phases.
- Lead and manage customer Proof of Concept (POC) initiatives.
- Review, validate, and sign off on final solution designs and proposals.
Required Experience & Skills
Technical Expertise
- Deep knowledge of enterprise collaboration technologies, including:
- Microsoft Teams
- Cisco Webex
- Google Workspace
- Zoom
- Other leading collaboration platforms
Advanced understanding of:
- Enterprise networking principles
- Network protocols and topologies
- Security architecture and controls
Strong knowledge of:
- System architecture frameworks
- Software architecture principles
- Design patterns and best practices
- Expertise in enterprise integrations using:
- APIs
- REST/SOA services
- Data exchange protocols
- Identity and access management solutions
Contact Center & CX Technologies
Demonstrated experience designing and implementing solutions across one or more of the following platforms:
- Cisco Contact Center & Unified Communications
- Cisco Voice Solutions
- Genesys PureCloud (Genesys Cloud CX)
- NICE CXone
- Amazon Connect
- Microsoft Teams Voice
- Zoom Contact Center
- Alcatel-Lucent OmniPCX Enterprise
- Other enterprise-grade CC, UC, and CX platforms
Consulting & Pre-Sales Skills
- Proven pre-sales and technical consulting experience.
- Ability to engage confidently with executives, business leaders, and technical stakeholders.
- Strong requirements gathering, solution design, and proposal development capability.
- Experience presenting technical solutions to both technical and non-technical audiences.
- Ability to translate conceptual designs into practical, implementable solutions.
Problem Solving & Leadership
- Advanced troubleshooting and analytical skills.
- Strong decision-making capability in complex technical environments.
- Excellent stakeholder management and relationship-building skills.
- Ability to lead technical discussions and influence architecture decisions.
- Strong documentation and communication skills.
Qualifications
Required
- Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
- Significant experience in Solution Architecture, Technical Architecture, Unified Communications, Collaboration Platforms, Contact Center, or Customer Experience technologies.
- Proven experience in enterprise solution design and technical consulting.
Preferred
- Vendor certifications across collaboration, UC, CC, and cloud technologies.
- Cloud platform certifications (Microsoft Azure, AWS, Google Cloud).
- Contact center and CX platform certifications.
- Architecture certifications such as TOGAF or equivalent.
Success Profile
- The ideal candidate is a strategic thinker and hands-on technical architect who can bridge the gap between business requirements and technology solutions. You will have the ability to design innovative collaboration and customer experience solutions, engage clients throughout the sales cycle, and ensure successful delivery by translating architecture into practical, real-world implementations.
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Role Purpose
- We are seeking a mature, highly capable Executive Business Partner to provide integrated support across the CEO office. This role goes beyond traditional administrative support and is designed to operate as a trusted partner, enabling executive effectiveness through a combination of personal assistance, strategic coordination, and analytical/reporting support.
- The successful candidate will operate across three senior stakeholders (CEO, Senior Executive, Head of Digital & Go-To-Market, and Chief of Staff), ensuring alignment, execution discipline, and high-quality outputs across all aspects of the executive office.
Key Responsibilities
Executive & Personal Assistance (±60%)
- Proactively manage complex, multi-stakeholder executive diaries, ensuring optimal prioritisation of time aligned to business priorities
- Coordinate internal and external meetings, including preparation of agendas, materials, and logistics
- Manage executive inboxes where required, including drafting responses, prioritising correspondence, and ensuring timely follow-ups
- Coordinate local and international travel end-to-end (itineraries, visas, logistics, contingencies)
- Act as a key point of contact between executives and internal/external stakeholders, maintaining professionalism and discretion
- Execute ad hoc executive requests efficiently, ensuring high responsiveness and attention to detail
- Support coordination across the CEO office to ensure alignment between the Executives and broader leadership team
Strategic Execution & Governance Support (±20%)
- Track and drive follow-through on key strategic initiatives across the executive office
- Maintain and manage RAG (Red-Amber-Green) status reporting on strategic priorities and key programmes
- Prepare and consolidate management reports, dashboards, and executive summaries for leadership forums (e.g., Exco, Board, SteerCos)
- Capture, track, and follow up on meeting actions to ensure accountability and execution discipline
- Support the Executives in driving operating cadence (weekly/monthly reviews, business updates, etc.)
- Assist in aligning inputs across functions to ensure consistency in reporting and messaging
Executive Content & Reporting Support (±20%)
- Develop high-quality PowerPoint presentations, executive reports, and briefing packs
- Draft and format professional Word documents, emails, and communications
- Extract, analyse, and consolidate data from internal systems (including SAP or equivalent)
- Build and maintain management dashboards and reporting packs using Excel, Power BI, or equivalent tools
- Leverage AI tools (e.g., Copilot, ChatGPT) to improve efficiency, automate tasks, and enhance output quality
- Ensure all outputs are executive-ready, accurate, and aligned to organisational standards
Key Requirements
Experience & Capability
- 8–12+ years’ experience supporting C-suite or senior executives in a complex, fast-paced environment
- Proven experience operating as an Executive Assistant, Business Partner, or Chief of Staff support role
- Demonstrated ability to manage multiple senior stakeholders simultaneously
- Strong experience in executive reporting, presentations, and business documentation
- Exposure to strategy execution tracking and governance processes
Technical Skills
- Advanced proficiency in Microsoft Office 365 (Outlook, Excel, PowerPoint, Word, Teams)
- Strong working knowledge of SAP or similar ERP systems for data extraction and reporting
- Experience using AI productivity tools (e.g., Microsoft Copilot, ChatGPT) in a business context
- Familiarity with data analysis and reporting tools (Excel advanced functions, Power BI advantageous)
Core Competencies
- Executive presence and professionalism with high levels of discretion and confidentiality
- Strong judgement and prioritisation capability
- Exceptional organisation and attention to detail
- Ability to operate with autonomy and accountability
- Strong communication and stakeholder management skills
- Proactive, solutions-oriented mindset
- Ability to translate ambiguity into structured outputs and actions
Success Profile
The ideal candidate is not a traditional administrator, but a highly capable operator who:
- Anticipates needs before they arise
- Drives execution, not just coordination
- Brings structure to complexity
- Enhances the effectiveness of the executive office
- Leverages technology and AI to continuously improve output quality and efficiency
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Your day at NTT DATA
Key Responsibilities:
Product Strategy and Vision (Presales)
- Develop and communicate the strategic vision and goals for the SAP Analytics Cloud and Datasphere platforms (Business Data Cloud).
- Create and maintain a comprehensive product roadmap aligned with business objectives.
- Identify new market opportunities and customer needs in analytics, data, and planning to drive innovation and differentiation.
- Provide product knowledge input assistance for compiling client proposals. Own and be accountable for the SAP Data and Analytics workstream in client proposals
- Write RFI/RFP responses and bids and obtain vendor product certification for the product portfolio.
- Analyse customer data and transformation scenarios to produce recommendations and reports.
- Recommend product enhancements and updates to identify new business opportunities.
- Develop accelerators or templates to enable repeatable delivery of SAP Analytics.
- Act as the subject matter expert (SME) for SAP Analytics, supporting sales cycles, solution demos, and executive briefings
- Develop compelling value propositions, marketing collateral, and enablement materials for internal and external stakeholders
Architecture:
- Work closely with SAP architects, developers, data scientists, and business analysts to ensure the seamless integration of SAC and Datasphere with other SAP modules and business processes.
- Foster collaboration and communication across teams to achieve common goals
- Collaborate closely with business stakeholders to define and prioritize analytics and data integration requirements.
- Translate business requirements into detailed solution designs including technical specifications and commercial impacts (licensing requirements)
- Develop reusable assets, reference architectures, and integration blueprints to accelerate project delivery for clients.
- Evaluate trade-off and pros and cons of architecture options based on requirements such as TCO, scalability, infrastructure requirements etc.
Delivery (Execution and Presales):
- Oversee SAP Analytics delivery engagements and provide guidance to delivery teams when required
- Hands-on delivery activities as and when required to ensure project success
- Lead and deliver proof of concepts
- Scope projects and define workstreams including effort estimation
- Develop user training materials and conduct training sessions for SAC and Datasphere users.
- Deliver knowledge sharing sessions and share technical and go-to-market product collateral with delivery and sales teams
Qualifications:
- Bachelor's degree in Information Technology/Systems, Computer Science, Business , or a related field.
- Proven experience as a Product Owner or in a similar role (e.g technical presales, solution architect, delivery consultant) , with a focus on SAP Analytics Cloud (including Planning) and Datasphere and/or SAP BW/4HANA.
- Strong understanding of data and analytics architectures, SAP’s data strategy, and integration with non-SAP data sources.
- Strong analytical and problem-solving skills, with the ability to translate business requirements into actionable tasks.
- Excellent communication and stakeholder management skills for engaging both technical and business stakeholders.
- Experience working with Agile methodologies and tools.
- Certification in SAP Analytics Cloud or related field is a plus.
Advantageous Skills:
- Experience with S/4 Embedded Analytics
- TOGAF
Method of Application
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