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  • Posted: Nov 18, 2024
    Deadline: Not specified
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  • RMB - Rand Merchant Bank is a division of FirstRand Bank Limited, a fully integrated financial services group in South Africa, distinguished by our traditional values and innovative ideas. We have adapted investment banking solutions to suit your personal financial needs and this, together with an entrepreneurial approach, attracts like-minded, discerning clients.
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    Technology Platform Lead

    Purpose:

    • To contribute to the design and development of new applications / systems to meet the business requirements of the data platform environment. 
    • To analyse business or system requirements and build and enhance the data platforms.
    • To participate in and provide input to the Architect during the compilation of solution design documentation for new and existing data platforms.      
    • To translate business needs into practical Information Technology (IT) systems solutions, high level implementation plans, influence prioritization of execution of business initiatives through the use of IT solutions design thinking and to lead an Information Technology systems solutions team with the purpose of supporting and enabling the realisation of business strategies and objectives.

    Are You Someone Who Can:

    • Builds and maintains effective relationship with business management and stakeholders.
    • Ensure implementation of the business Transformation plan and creation of an inclusive culture for employees.
    • Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand.
    • Draw up a budget aligned to tactical delivery plans to facilitate the provision of adequate financial resources.
    • Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives.
    • Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership.
    • Analyse information and reports to identify trends, discrepancies and inconsistencies for decision making purposes.
    • Oversees IT Governance, Risk and Compliance.
    • Leads Solution Development and Maintenance.
    • Develops and maintains Applications.
    • Contributes towards the development and implementation of the business unit’s information technology strategy.
    • Identify, drive and implement ideas, policies, procedures, standards and frameworks to enhance sales and increase profit and manage future fit practice.
    • Monitor Key Performance Indicators and metrics affecting the organization's technology assets; engage technical team as needed to meet goals or address issues.
    • Provide thought leadership within the organization; research and evaluate cutting-edge practices and enabling technologies for internal adoption; assess potential partnerships and acquisitions.
    • Respond to feedback from stakeholders and use it to make improvements or adjustments to technology.
    • Select technology suppliers, vendors, and third-party integrations to design the organization's architecture and the technology stack.
    • Establish and nurture effective relationships with collaborators, engineers, data scientists, product managers, and designers to make appropriate architectural and build vs. buy decisions.
    • Lead the internal and external development teams to build and upgrade the platform.
    • Own all technology and product to external stakeholders, partners, investors and future recruitment.

    You Will Be An Ideal Candidate If You

    • have a Bachelor of Science or Master of Science in Management Information System
    • have 6 to 8 years experience in IT Development

    You Will Have Access To:

    • Opportunities to network and collaborate
    • Challenging Work
    • Opportunities to innovate
       

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    IT Developer

    Job Description

    • To develop innovative, reusable, competitive solutions and contribute actively to a collaborative developer community
    • To work closely with key business stakeholders to make recommendations on the use of new and emerging technologies, which provide the competitive advantage and a clear technical roadmap
    • To maintain stability of all technical platforms
    • Increase operational efficiency and suggest solutions to enhance cost effectiveness
    • Deliver exceptional service that exceeds customer expectations through proactive, innovative, and appropriate solutions by resolving queries quickly and effectively
    • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements and being able to present and sell concepts to clients
    • Product program specifications and implement system enhancements by addressing specific business needs and resolving queries
    • Code, compile, test and implement applications in compliance with the software development life cycle (SDLC)
    • Support development environments
    • Engage in the development of coding standards and peer reviews
    • Comply, understand, and implement all steps within IT development
       

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    Client Service Management Head

    Job Description

    • To build and allocate the Client Service Management teams to ensure efficient staffing ratios, such that adequate focus is provided, face-to-face and proactively to Corporate Banking Clients
    • Monitor revenue growth for applicable income streams
    • Determine targets for revenue growth Identify and implement on opportunities for revenue growth
    • Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards
    • Establish, manage and maintain sound relationships with stakeholders based on trust that builds the brand
    • Drive continuous improvement in customer service delivery that prevent problems from arising in the future in a proactive manner Implement service delivery and efficiency models
    • Enhance the service experience by ensuring the alignment of multiple service delivery processes and channels, and putting the customer first Introduce best practice customer service solutions and efficiency models
    • Monitor and evaluate all customer touch points to ensure the effectiveness of customer experience
    • Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
    • Engage in cross-functional relationships to obtain and to provide work support
    • Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums
    • Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
    • Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement
    • Creates risk awareness and manages audit findings
    • Participate in Group risk forums where required and cascades relevant information through team
    • Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions
    • Drive strategic projects, change management and platform integration across operations
    • Leverage Group capability to exploit opportunities
    • Ensure and encourage adherence to an operational framework of policies and procedures
    • Understand the competency and skills sets to be mastered to ensure personal and employee development and performance
    • Identify development needs and select effective solutions to address own and employee development needs to facilitate improvement of self and team
    • Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
    • Create an environment conducive to cross-functional skills transfer
    • Keep abreast of learning opportunities, changing products and trends
    • Provide guidance, share knowledge and expertise and guide employees to find their own solutions
    • Share constructive feedback that motivates others to grow
    • Establish an enabling climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity Influence the development and enablement of a culture and climate where the organisational values are demonstrated and lived Influence the understanding and adoption of the organisational strategic direction
    • Manage performance of team or teams in areas of responsibility against expected individual and team delivery targets
    • Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
    • Build team succession plans for roles in own area and influence resource planning
    • Ensure clear contracting and assessment of performance expectations in line with identified objectives and enable a learning and growth culture
    • Implement people resource planning in line with delivery and performance objectives within budget and in partnership with specialised areas Implement talent management practices in line with HR policies and procedures
    • Provide direction, coaching, and regular feedback to employees to improve performance and implement performance improvement initiatives
    • Ensure that skills are transferred in specific function
    • Ensure implement employment equity plan target achievement in all recruitment and employee movement activities Identify current and future human capital needs and skills requirements
    • Ensure relevant resolution of conflict and respond to any complaints or concerns

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    Functional Business Planning and Delivery Manager

    Job Description

    • To provide expertise, advice and support to Functional Executives in articulating and coordinating the delivery of the business and risk strategy, project management and financial business plans of various strategic activities and supporting the delivery of key objectives.
    • Prevent wastage and identify process improvements to contain and reduce costs.
    • Support executives with financial and strategic planning activities and execute relevant reports, presentations, speeches and other written material.
    • Perform research and analyses to provide key strategic business insights for input into business decisions.
    • Manage relevant strategic implementations against project plans to ensure delivery targets are met and provide operational and technical support to management of function.
    • Facilitate strategic engagements to critically analyse and enhance proposed operational risk and business strategies and implementation plans to deliver on business objectives.
    • Develop, encourage and nurture collaborative relationships across the FRG.
    • Assess own performance through seeking timely and clear feedback and request training where appropriate.
    • Ensure compliance to legislative and audit requirements and adherence to relevant processes.
    • Focus on tactical service plans to deliver and continuously provide a consistent, seamless and positive customer experience.
    • Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
    • Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness, and report on variances.

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    Applications Development Head

    Job Description

    • To oversee the entire software development function within the organisation, ensuring the successful delivery of high-quality applications that support business objectives. 
    • To provide strategic leadership in the design, development, and deployment of software solutions, driving innovation and ensuring alignment with enterprise-wide technology goals.
    • To manage multiple development teams, including team leads, and ensure that projects are completed on time, within scope, and in accordance with best practices in software architecture, security, and compliance. 
    • To leverage a deep understanding of business requirements, strategic planning, and emerging technologies, enabling the organisation to remain competitive and innovative. Collaborate closely with senior IT leadership, business executives, and external vendors to create scalable, secure, and efficient applications across the enterprise.
    • Define the strategic vision for application development across the organisation, aligning technology goals with business objectives to ensure competitive advantage and operational excellence.
    • Lead and manage multiple development teams, including team leads and senior developers, to deliver software solutions that are high quality, scalable, and efficient.
    • Oversee resource allocation, ensuring optimal utilisation of personnel, tools, and technologies across various application development projects.
    • Ensure that all application development initiatives adhere to the enterprise architecture framework, promoting scalability, security, and performance.
    • Collaborate with senior business leaders, product managers, and operations teams to define requirements and ensure that application development meets organisational needs.
    • Manage the application development budget, overseeing cost management, procurement of tools and technologies, and ensuring cost-efficient solutions are delivered within budget.
    • Oversee the entire lifecycle of application development, from conceptualisation and design through to development, testing, deployment, and maintenance.
    • Drive the adoption of new technologies, tools, and methodologies that can enhance the development process, increase team productivity, and foster innovation within the department.
    • Implement and enforce risk management protocols, ensuring that all development processes meet regulatory, security, and governance standards, especially those applicable to financial services.
    • Establish and maintain strong relationships with external technology vendors and partners, ensuring that external solutions integrate seamlessly with internal systems.
    • Ensure that all developed applications comply with security best practices, including data encryption, user authentication, and vulnerability management, to protect sensitive business information.
    • Implement monitoring and performance metrics for all applications, ensuring continuous improvement in application performance, stability, and scalability.
    • Lead talent development initiatives within the application development teams, providing training, mentorship, and succession planning to ensure the growth of high-performing technical talent.
    • Serve as the escalation point for critical technical issues, managing crisis situations and ensuring the rapid resolution of problems that impact business operations.
    • Provide regular reports to senior IT leadership on project status, performance metrics, risks, and development milestones, ensuring transparency and accountability.
    • Job Description
    • To oversee the entire software development function within the organisation, ensuring the successful delivery of high-quality applications that support business objectives. 
    • To provide strategic leadership in the design, development, and deployment of software solutions, driving innovation and ensuring alignment with enterprise-wide technology goals.
    • To manage multiple development teams, including team leads, and ensure that projects are completed on time, within scope, and in accordance with best practices in software architecture, security, and compliance. 
    • To leverage a deep understanding of business requirements, strategic planning, and emerging technologies, enabling the organisation to remain competitive and innovative. Collaborate closely with senior IT leadership, business executives, and external vendors to create scalable, secure, and efficient applications across the enterprise.
    • Define the strategic vision for application development across the organisation, aligning technology goals with business objectives to ensure competitive advantage and operational excellence.
    • Lead and manage multiple development teams, including team leads and senior developers, to deliver software solutions that are high quality, scalable, and efficient.
    • Oversee resource allocation, ensuring optimal utilisation of personnel, tools, and technologies across various application development projects.
    • Ensure that all application development initiatives adhere to the enterprise architecture framework, promoting scalability, security, and performance.
    • Collaborate with senior business leaders, product managers, and operations teams to define requirements and ensure that application development meets organisational needs.
    • Manage the application development budget, overseeing cost management, procurement of tools and technologies, and ensuring cost-efficient solutions are delivered within budget.
    • Oversee the entire lifecycle of application development, from conceptualisation and design through to development, testing, deployment, and maintenance.
    • Drive the adoption of new technologies, tools, and methodologies that can enhance the development process, increase team productivity, and foster innovation within the department.
    • Implement and enforce risk management protocols, ensuring that all development processes meet regulatory, security, and governance standards, especially those applicable to financial services.
    • Establish and maintain strong relationships with external technology vendors and partners, ensuring that external solutions integrate seamlessly with internal systems.
    • Ensure that all developed applications comply with security best practices, including data encryption, user authentication, and vulnerability management, to protect sensitive business information.
    • Implement monitoring and performance metrics for all applications, ensuring continuous improvement in application performance, stability, and scalability.
    • Lead talent development initiatives within the application development teams, providing training, mentorship, and succession planning to ensure the growth of high-performing technical talent.
    • Serve as the escalation point for critical technical issues, managing crisis situations and ensuring the rapid resolution of problems that impact business operations.
    • Provide regular reports to senior IT leadership on project status, performance metrics, risks, and development milestones, ensuring transparency and accountability.
       

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