Fresh Jobs at Sanlam Group

What will you do?

• This role will typically form part of Succession (SFP) and AFP’s office structure and to be tasked to promote, monitor, coach/train and drive the effective adherence of compliance and risk management within units through fully understanding the content and impact of all the relevant legislation and requirements for the Financial Service industry.

The following will be core responsibilities, but not limited to:

Promote, monitor and drive the effective adherence of Compliance and Risk Management within the SFP/AFP by managing a team of compliance specialists and administrators, doing the following:

• Undertake to fully understand the content and impacts of all the relevant Compliance related legislation and requirements for the Financial Services industry.  Be able to translate and interpret these practically and correctly to the planners and management.  
• Demonstrate high levels of technical and product knowledge (including investment) so as to be in a position to assess correct advice and product/need matching for clients.
• Undertake to train and coach planners and management on areas of compliance and related legislation that require focus or attention as and when necessary
• Ensure that all compliance practices and procedures within unit is strictly observed in terms of disclosures, advice given, records kept, and ethics/behaviour undertaken when dealing with clients and undertaking sales.  
• Undertake ongoing pro-active monitoring of practices and cases submitted by planners.  Draw such cases on a weekly basis from the system and interrogate them against requirements and standards.  Take up areas of risk or anomalies with FA’s and management immediately and ensure corrective actions are followed.  
• Track, interpret and communicate trends or gaps in terms of risks within the unit (SFP/AFP)
• Keep records of all risk and problem areas for both individuals and the unit in general.  Report these back to management regularly for awareness and action.  
• Working closely with line management and the planners, ensure that all advice facing intermediaries and management are fit and proper FAIS accredited and keep the requirements and credits up to date at all times
• As required from time to time, work closely with Forensics and Finance to investigate any suspect business submission, practices or risk areas flagged
• Build relationships and networks within the Financial Services Compliance arena (ASISA etc) to keep updated and influential on matters pertaining to the role. 
• Field audits with management of practices
• Field training content on advice and compliance related topics
• Complaint and advice policy and implementation guidance
• Contract formulation and management
• Legal counsel to senior management in disputes, formulation of correspondence in complaints resolution
• Manage a team of compliance administration and Advice and Risk Consultants in monitoring advice on new business
• Take responsibility for and chair a complaints committee that will address all complaints (informal and formal) against SFP planners. Liaison with the Succession PI provider essential in this regard.

What will make you successful in this role?

Qualification & experience 

Minimum Qualifications:

• Appropriate formal legal qualification.
• Product Class of Business knowledge and accreditation
• Compliance qualification required.
• CFP/RFP3 preferable
• Financial services, distribution/sales experience 
• Strong management experience in a similar or parallel role
• Marketing Manager or BDM, legal consultant
• Strong administration, systems, process orientation/background

Knowledge and skills 

• MS: Office (Word, PP, EXCEL)
• Compliance Tools (i.e.: ALPHA, RITA) 
• S.Net and Suite
• Compliance related regulations and legislation (FAIS, FICA, Money Laundering etc)
• Compliance Complaints process
• Audit/Forensic practices and process 
• Risk management policies, practices and processes (including Reporting)
• Sales Advice process and compliance governances related to this
• Policy Replacement Rules
• Record of Advice
• Contracts and formulation 

Personal qualities 

• Cultivates innovation 
• Client centricity 
• Results driven 
• Collaboration 
• Flexibility and adaptability
• Business insight
• Ensures accountability  
• Decision quality 
• Drives engagement 
• Communicates effectively
• Treating customers fairly 

The closing date for applications is 31 October 2025

go to method of application »

What will you do?

• As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
• Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy. 
• Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience. 
• Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.
• Ensure retail branch sales delivery and establish and drive a service culture. 
• Ensure compliance, quality, and risk management. 
• Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
• Monthly planning and reporting of sales and service activities in the Branch.
• Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships. 

Education and Experience:

• Matric (Grade 12).
• RE1 and RE5. 
• 120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
• Class of Business accreditation (annual). 
• Compliant with continuous professional development (CPD) current and past cycles.
• A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
• Service Management experience is essential.
• Insurance sales experience.
• Credit and lending experience.

Knowledge, Skills and Competencies:

• Sales tactics and approaches. 
• Stakeholder engagement and management.
• Customer service and engagement. 
• Relevant Regulatory frameworks, policies, and standards. 
• Sanlam insurance products (ideal).
• People management practices and principles.
• Business Acumen.
• Computer literate.
• Data and analytics (including data visualisation).
• Project management.
• Critical thinking and problem-solving skills.
• Strong communicator (verbally and in writing).
• Able to lead and motivate a team.
• Driven to exceed targets.
• Organising skills.
• Adaptable and able to learn quickly.
• Resilient and open to change.

go to method of application »

What will you do?

• As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
• Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy. 
• Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience. 
• Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.
• Ensure retail branch sales delivery and establish and drive a service culture. 
• Ensure compliance, quality, and risk management. 
• Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
• Monthly planning and reporting of sales and service activities in the Branch.
• Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships. 

Education and Experience:

• Matric (Grade 12).
• RE1 and RE5. 
• 120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
• Class of Business accreditation (annual). 
• Compliant with continuous professional development (CPD) current and past cycles.
• A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
• Service Management experience is essential.
• Insurance sales experience.
• Credit and lending experience.

Knowledge, Skills and Competencies:

• Sales tactics and approaches. 
• Stakeholder engagement and management.
• Customer service and engagement. 
• Relevant Regulatory frameworks, policies, and standards. 
• Sanlam insurance products (ideal).
• People management practices and principles.
• Business Acumen.
• Computer literate.
• Data and analytics (including data visualisation).
• Project management.
• Critical thinking and problem-solving skills.
• Strong communicator (verbally and in writing).
• Able to lead and motivate a team.
• Driven to exceed targets.
• Organising skills.
• Adaptable and able to learn quickly.
• Resilient and open to change.