Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consistent excellence in operational execution to retailers and man...
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Description
- We are looking for a Product Consultant in Gauteng to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.
As a Product Consultant, you will be responsible for:
Customer Experience Management
- Manage customer vetting and registration
- Manage rental process
- Gather feedback and suggestions from customers to continuously improve the rental service
- Monitoring and managing inventory including the storing, tracking and maintenance of equipment
Inventory Management
- Monitoring and managing inventory including the;
- Storing
- Tracking
- Maintaining of equipment
- Charging devices
Managing & Ensuring Compliance
- Standards & Discipline Management
- Brand Management & Compliance onsite
- HSSE compliance
- Non-Compliance Escalation
- Reporting and KPI's
Delivery of Quality Reporting & Insights
- Feedback on what is working and what is not working,
- Red flag escalations of issues encountered on the sites,
- Speedy response to resolve issues that are encountered,
- Provide insights gained from customer interactions
Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales
- Identify challenges and corrective actionsCustomer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Build and maintain strong working relationships
Requirements
Minimum Qualifications:
Minimum Experience:
- 2-3 years’ experience in commission-based sales in Retail environment
Knowledge, Skills & Abilities:
- Sales and Marketing knowledge
- Customer Service Skills
- Self management
- Effective administration and communication skills
- Knowledge and understanding of renewable energy
- Literacy – MS Office
go to method of application »
Description
- We are looking for a Product Consultant in Gauteng to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.
As a Product Consultant, you will be responsible for:
Customer Experience Management
- Manage customer vetting and registration
- Manage rental process
- Gather feedback and suggestions from customers to continuously improve the rental service
- Monitoring and managing inventory including the storing, tracking and maintenance of equipment
Inventory Management
- Monitoring and managing inventory including the;
- Storing
- Tracking
- Maintaining of equipment
- Charging devices
Managing & Ensuring Compliance
- Standards & Discipline Management
- Brand Management & Compliance onsite
- HSSE compliance
- Non-Compliance Escalation
- Reporting and KPI's
Delivery of Quality Reporting & Insights
- Feedback on what is working and what is not working,
- Red flag escalations of issues encountered on the sites,
- Speedy response to resolve issues that are encountered,
- Provide insights gained from customer interactions
Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales
- Identify challenges and corrective actionsCustomer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Build and maintain strong working relationships
Requirements
Minimum Qualifications:
Minimum Experience:
- 2-3 years’ experience in commission-based sales in Retail environment
Knowledge, Skills & Abilities:
- Sales and Marketing knowledge
- Customer Service Skills
- Self management
- Effective administration and communication skills
- Knowledge and understanding of renewable energy
- Literacy – MS Office
go to method of application »
Description
- We are looking for a Product Consultant in Tembisa to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.
As a Product Consultant, you will be responsible for:
Customer Experience Management
- Manage customer vetting and registration
- Manage rental process
- Gather feedback and suggestions from customers to continuously improve the rental service
- Monitoring and managing inventory including the storing, tracking and maintenance of equipment
Inventory Management
- Monitoring and managing inventory including the;
- Storing
- Tracking
- Maintaining of equipment
- Charging devices
Managing & Ensuring Compliance
- Standards & Discipline Management
- Brand Management & Compliance onsite
- HSSE compliance
- Non-Compliance Escalation
- Reporting and KPI's
Delivery of Quality Reporting & Insights
- Feedback on what is working and what is not working,
- Red flag escalations of issues encountered on the sites,
- Speedy response to resolve issues that are encountered,
- Provide insights gained from customer interactions
Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales
- Identify challenges and corrective actionsCustomer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Build and maintain strong working relationships
Requirements
Minimum Qualifications:
Minimum Experience:
- 2-3 years’ experience in commission-based sales in Retail environment
Knowledge, Skills & Abilities:
- Sales and Marketing knowledge
- Customer Service Skills
- Self management
- Effective administration and communication skills
- Knowledge and understanding of renewable energy
- Literacy – MS Office
go to method of application »
Description
- We are looking for a Product Consultant in Pretoria to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.
As a Product Consultant, you will be responsible for:
Customer Experience Management
- Manage customer vetting and registration
- Manage rental process
- Gather feedback and suggestions from customers to continuously improve the rental service
- Monitoring and managing inventory including the storing, tracking and maintenance of equipment
Inventory Management
- Monitoring and managing inventory including the;
- Storing
- Tracking
- Maintaining of equipment
- Charging devices
Managing & Ensuring Compliance
- Standards & Discipline Management
- Brand Management & Compliance onsite
- HSSE compliance
- Non-Compliance Escalation
- Reporting and KPI's
Delivery of Quality Reporting & Insights
- Feedback on what is working and what is not working,
- Red flag escalations of issues encountered on the sites,
- Speedy response to resolve issues that are encountered,
- Provide insights gained from customer interactions
Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales
- Identify challenges and corrective actionsCustomer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Build and maintain strong working relationships
Requirements
Minimum Qualifications:
Minimum Experience:
- 2-3 years’ experience in commission-based sales in Retail environment
Knowledge, Skills & Abilities:
- Sales and Marketing knowledge
- Customer Service Skills
- Self management
- Effective administration and communication skills
- Knowledge and understanding of renewable energy
- Literacy – MS Office
go to method of application »
Description
- We are looking for a Product Consultant in Polokwane to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.
As a Product Consultant, you will be responsible for:
Customer Experience Management
- Manage customer vetting and registration
- Manage rental process
- Gather feedback and suggestions from customers to continuously improve the rental service
- Monitoring and managing inventory including the storing, tracking and maintenance of equipment
Inventory Management
- Monitoring and managing inventory including the;
- Storing
- Tracking
- Maintaining of equipment
- Charging devices
Managing & Ensuring Compliance
- Standards & Discipline Management
- Brand Management & Compliance onsite
- HSSE compliance
- Non-Compliance Escalation
- Reporting and KPI's
Delivery of Quality Reporting & Insights
- Feedback on what is working and what is not working,
- Red flag escalations of issues encountered on the sites,
- Speedy response to resolve issues that are encountered,
- Provide insights gained from customer interactions
Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales
- Identify challenges and corrective actionsCustomer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Build and maintain strong working relationships
Requirements
Minimum Qualifications:
Minimum Experience:
- 2-3 years’ experience in commission-based sales in Retail environment
Knowledge, Skills & Abilities:
- Sales and Marketing knowledge
- Customer Service Skills
- Self management
- Effective administration and communication skills
- Knowledge and understanding of renewable energy
- Literacy – MS Office
go to method of application »
Description
- To provide administrative support to the relevant business unit(s), including sales tracking, scheduling trade visits, managing expenditure and collating feedback.
Requirements
Key Responsibilities and Deliverables:
- Effective sales tracking
- Draw relevant sales reports from relevant database as per requirements (e.g., by category, product, region, buying group, month to month sales, etc.)
- Collate information into one report and send to relevant party(ies)
- Co-ordination of trade visits
- Schedule call cycles and trade visits and ensure there are no conflicting appointments (as required in role)
- Organise travel arrangements and accommodation for out-of-town travel
- Effective budget / expenditure management
- Collate expense claims and personal business slips for everyone with a company credit card and submit to Finance for payment
- Use discretion in finding ways to save costs (e.g., in booking accommodation or venues)
- Process payments for vendors via SSA FM
- Effective diary management and office administration (including ad hoc events management)
- Use discretion to resolve issues or escalate/channel when necessary
- Monitor / follow-up to ensure effective problem resolution
- Handle issues and complaints in a diplomatic, tactful and interpersonally sensitive manner
- Direct queries/requests to appropriate parties
- Liaise closely with internal and external clients to manage all scheduling of day-to-day appointments and tasks
- With a minimum of information, anticipate priorities and schedule accordingly
- Plan agendas and ensure they are effectively distributed
- Plan ahead in scheduling recurring events
- Demonstrate assertiveness when necessary when prioritising demands
- Take effective minutes and ensure 100% confidentiality
- Screen calls and emails as required and either channel to appropriate parties OR personally action
- Co-ordinate events/functions within budget
- Office Administration
- Book boardrooms as required and ensure required tools are available
- Via correct reporting lines, ensure stationery and other housekeeping issues are efficiently resolved
- Update asset register (e.g., company cars, cell phones, etc.)
- Update client database, call cycles and internal staff information using relevant systems where appropriate
- Draw / collate reports as required
- Ensure files and all information are up-dated and easily accessible
- Ensure strict confidentiality of relevant information
- Keep track of birthdays, occasions and events and respond appropriately (e.g., sending out an email when someone is in hospital / sending flowers and cards)
- Perform general office administration as required in role (e.g., updating photos on share drive, uploading ID cards, performing ECR reference checks, etc.)
- Assist with HR-related tasks as requested by line manager
- Effective teamwork and self-management
- Proactively develop own skills and knowledge and ensure appropriate skills and knowledge transfer (where appropriate)
- Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained including meeting all deadlines.
- Ensure data integrity of all reports to client and management
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
Key Competencies
- Organisational commitment
- Teamwork & collaboration
- Relationship building
- Agility
- Performance & results driven
- Continuous growth & improvement
- Resilience & stress management
- Service excellence
- Analysis & problem solving
- Planning & prioritisation
- Quality & detail excellence
- Communication
Method of Application
Use the link(s) below to apply on company website.
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