Fresh Jobs at Sun International

Job Purpose

• The Front-End Developer for Sunbet will be responsible for the delivery of front-end platforms, dashboards and reporting tools for high-performing, scalable web-based applications, from design and conceptualisation to implementation, testing and support for the Sunbet business. The role will work with the technology and digital development team in managing projects in line with Company standards and regulations, including documenting user requirements, defining scope, development and making recommendations on improving processes, efficiency and practices. The role will work closely with teams across the Sunbet business, IT and other stakeholders to ensure changes are implemented, adopted and that there is effective and continuous communication around the embedding of the technology.

Job Scope

• Collaborate with business operations, to conduct business analyses and scope, track and prioritize individual business requirements
• Collaborate with central IT teams to design and deliver front end web-based applications
• Facilitate integrations between IT and business requirements, translating business requirements to technical requirements and practical solutions
• Conduct investigations, research and analyses potential technology innovations to build new software and application solutions; including the design of platforms and interfaces
• Design and develop components and user interfaces and integrate to back-end systems to enable internet/intranet applications by setting expectations and features priorities throughout the development life cycle
• Complete programming using languages and software products
• Creates multimedia applications by using authoring tools
• Troubleshoot development and production problems across multiple environments and operating platforms.
• Design and conduct testing on developed applications and software
• Recommends system solutions by comparing advantages and disadvantages of custom development and purchase alternatives
• Supports users by developing documentation and assistance tools
• Collaborate with cross-functional stakeholders to understand their business needs, formulate and complete end-to-end analyses that includes data gathering, analysis, ongoing scaled deliverables, and presentations

Requirements
Skills

• Analyzing
• Creating and improving
• Sourcing information
• Applying expertise and technology
• Taking ownership
• Responding with urgency
• Collaborating
• Adobe Experience Manager
• Proficiency in web and mobile usability (UX design);
• Java / J2EE
• Angular, Node JS
• Web Services (JSON, SOAP, Rest)
• HTML, CSS, Ajax
• HTTP protocol
• Server configuration – webserver and application
• Application and Software development
• Testing methodologies and practice

Qualifications

• Bachelor’s degree in computer science or information systems or NQF equivalent
• Certification in AEM 6.x development

Experience

• 6 years relevant IT Web Development Experience including 5 years’ experience with developing in the AEM stack (using Java, JSP, CSS and HTML Development)
• Experience in facilitating the delivery of projects through teams in an agile environment

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Description
Job Purpose

• Responsible to supervise the day to day delivery of the food and beverage service and team within a specific outlet / conference centre with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards.                                                                                    

Key Performance Areas

Shift Supervision:

• Put in place staff scheduling and duty allocations to ensure maximum coverage
• Handle shift briefings / handovers / shift reports
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
• Report and resolve any issues experienced
• Manage the control of stock and operating equipment as per SOP for the outlet
• Cash-ups at the end of the shift

Food & Beverage Product Offering:

• Monitor service offering / products and pricing within F&B outlets on the casino floor
• Make recommendations of improvements to the product and service offering
• Compile and co-ordinate the food and beverage promotional calendar for the outlet
• Monitor customer service standards in the outlet and identify any areas of concern
• Conduct maintenance walkabouts for front of house and back of house areas
• Monitor health, safety, hygiene and environmental elements in the outlet
• Monitor the use and storage of operating equipment
• Monitor stock control and operating equipment control processes
• Investigate variances / discrepancies and take necessary action to correct                                                                                                                                                      

Conferencing product:

• Liaises with clients
• Attends pre-conference meetings
• Provides client with relevant solutions / options for conferencing
• Conduct QA to ensure set-up is in line with client requirements
• Is present at functions to ensure execution is in line with client requirements
• Manages staff appearance and floor appearance/ functioning of equipment and systems
• Control and management of stock and operating equipment as per SOP
• Liaises with Technical to ensure maintenance schedule plan is adhered to
• Monitors and reports on functions
• Conducts post-mortem on events and makes recommendations for improvements
• Provides ideas and solutions that are innovative and in line with industry trends

People Supervision:

• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles  to performance
• Onboarding of new staff members

Financial Control:

• Authorise spend in line with budget
• Conduct accurate 10, 20-day stock takes for the outlet in line with Company process.
• Report on any variances for the outlet

Deliver Customer Experience:

• Monitor service standards and staff: guest interaction on the floor to ensures all guests are treated with courtesy and respect at all times
• Handle and resolve any quest special requests, queries or complaints
• Shift hand over ensures that staff can provide customers with relevant service
• Understand, record and implement special requirements for return guests and VIPs

Technical competencies

• Food & Beverage Costing
• Food & Beverage Product Knowledge
• Speciality Beverage Knowledge – Wine, Barrister
• Team Planning
• Operational Management
• Product Development
• Stock Control
• Intermediate Computer Skills
• Micros / Opera is preferred

Core behavioural competencies

• Problem solving
• Implementing and co-ordinating resources
• Assessing and evaluating information
• Planning
• Decision-making skills
• Developing relationships
• Analytical thinking
• Results orientation

Requirements

Education

• 3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level

Experience

• 3-4 years in the Food and Beverage industry including experience in banqueting, in-room dining, and/or restaurant operations.
• Food and Beverage experience in a Casino environment would be an advantage

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Description
Job Purpose

• The Webflow Administrator is responsible for maintaining and optimising the Webflow platform for Sunbet’s website and web projects. The role involves ensuring seamless functioning of Webflow-based websites, troubleshooting issues, implementing updates, and supporting design and development teams in the creation of high-quality, responsive web pages. The Webflow Administrator is also responsible for managing workflows, integrations, content updates, and providing support to the internal team for any Webflow-related queries.

Job Scope

• Administer Webflow accounts, user roles, and permissions for the team and external collaborators
• Ensure that Webflow websites are functioning smoothly, with minimal downtime or issues
• Support the deployment of new Webflow features, plugins, and integrations, ensuring their compatibility and efficiency
• Load and update content on Webflow pages
• Regularly audit and maintain Webflow website performance (e.g., page speed, mobile optimisation)
• Collaborate with web designers and developers to maintain responsive websites within Webflow
• Ensure consistency in branding, user experience, and web accessibility
• Assist in the creation of reusable Webflow components, templates, and design systems
• Manage the content input and updates for all Webflow pages (text, images, videos, and other media)
• Coordinate with marketing and content teams to ensure timely and accurate updates to Webflow content
• Ensure proper version control and rollback options for content published on the website
• Collaborate with the marketing team to implement content strategies
• Conduct regular SEO audits and provide actionable insights to improve organic search rankings
• Address and resolve any issues related to site functionality, broken links, design inconsistencies, or slow load times
• Regularly back up Webflow projects to prevent data loss
• Monitor web security and ensure compliance with data protection regulations
• Work closely with project managers, designers, and developers to ensure timely project delivery
• Offer troubleshooting assistance and solutions for Webflow-related issues that arise internally
• Stay updated with new Webflow features, web development trends, and industry best practices
• Participate in relevant Webflow webinars, forums, and community events and continuously identify opportunities for improving workflows, automation, and webflow utilisation.

Requirements
Skills

• Collecting Information and checking information
• Creating customer experiences
• Applying expertise and technology
• Collaborating
• Creating and Improving
• Assuring Quality
• Managing deadlines
• Proficiency in web and mobile usability (UX design);
• CMS Software profiency
• Technical coding
• Written and verbal communication skills
• Time management skills 
• Design abilities

Qualifications

• Bachelor’s degree in computer science, Information Systems, or a related field.
• Certification in relevant CMS platforms (e.g. Webflow, WordPress)

Experience

• 4-5 years’ experience in uploading and managing content on a CMS related system, inclusive of 1 year design experience
• Familiar with FIGMA design systems & Asana Project management Tool
• Experience in QA and testing

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Job Purpose

• Responsible to collect, deliver and transport guests around the property and to external destinations safely, throughout their stay in the hotel, ensuring that the customers’ experiences remain exceptional, personalized, and worth remembering

Key Performance Areas

Prepared Workstation

• Conduct inspections and identify any issues with regards own workstation appearance/ functioning of vehicle and systems 
• Check overall cleanliness of vehicles, parking areas and general Porte cochere area 
• Check fuel levels and ensure car is ready to transport guests
• Review the arrival and VIP lists daily and understands special requirements
• Be familiar with the hotel and resort facilities, promotions and activities
• Be aware and investigate directions for any new or unfamiliar destinations to which guests will be travelling
• Co-ordinate the scheduling of maintenance of vehicles when necessary

Transporting services

• Greet all guests when they enter the vehicle; and assist disabled guests as necessary. 
• Transport guests safely to any destination in accordance with hotel policies and rules. 
• Plan routes to destination
• Co-ordinate and park vehicles of visiting guests and residents 
• Report all accidents, injuries, unsafe working conditions and damage to hotel vehicles and related property. 
• Log transport to external destinations and file necessary documentation

Raise charges  

• Assist guests in storing their luggage in the vehicle and unloading them on arrival at the hotel or destination
• May be required to collect and deliver other items as requested by management

Customer Engagement

• Be present at the porte cochere and maintain proper decorum at all times. 
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them, and ensuring respect at all times
• Interact with guests and provide professional service standards and solutions to questions and enquiries
• Identifies customers and understand their preferences
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
• Explains and upsells hotel facilities, products, reward programme and current promotions
• Assist with answering the telephone at the concierge desk and Porte cochere if required

Requirements
Education

• Grade 12

Experience

• Experience as a driver
• Experience in a customer service environment is an advantage
• Public Drivers Permit (PDP)
• Valid Driver’s License Code 10 with a clean driving record

Minimum job- related requirements

• Ability to work shifts that meet operational requirements (including weekends, public holidays and shifts)
• Physically able to stand, drive and lift luggage as per job requirements 
• Have an open attitude to perform similar functions to those contained in this document, in alternative outlets due to operational requirements

Skills and Knowledge

• Core behavioural competencies
• Dealing with Customers
• Problem solving
• Checking
• Collecting information
• Verbally informing
• Team Co-operations
• Patience
• Friendly, presentable individual
• Emotionally stable
• Able to work under pressure

Technical / proficiency competencies

• Hotel Product Knowledge (facilities and activities)
• Knowledge of the area and important landmarks in the area
• Luggage procedures
• English Verbal and Written Communication skills
• Basic PC skills
• Basic knowledge of Opera
• Read directions / map
• Make use of a GPS device

Driving skills

• Scope and limits of the job
• Provide a service to guests visiting the business unit, as well as internal departments

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Job Purpose

• Responsible for the effective day-to-day shift management of Food & Beverage operations (including restaurants, beverage operations and/or food and beverage service in the casino operations), with specific regard to achieving profitability for specific outlets; maintaining products and standards of operation; maximising customer satisfaction; delivery of the F&B business objectives, and developing a cross-functional talent pipeline within food & beverage:

Key Performance Areas

Delivered F&B Plan implemention:

• Understand the Unit F&B strategy and align the development of objectives for the various outlets
• Provide input into the development of strategic objectives for the Unit’s F&B deliverables
• Manage the communication and achievement of F&B deliverables and milestones
• Conduct F&B product analyses and benchmark with leading F&B trends
• Conduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
• Communicate with all relevant Stakeholders internally at unit level
• Manage and allocate people and operational resources 
• Facilitate marketing plans relative to food and beverage promotions in the outlets align implementation with EE, SD and procurement transformation processes so as to contribute towards BBBEE targets being achieved for the property

Shift Management:

• Put in place staff scheduling and duty allocations to ensure maximum coverage
• Handle shift briefings / handovers / shift reports
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
• Report and resolve any issues experienced
• Manage the control of stock and operating equipment as per SOP for the outlet
• Cash-ups at the end of the shift        

 Product Enhancement:

• Collaborate with the F&B Manager to complete a competitor analysis of food and beverage in property catchment areas including pricing comparisons
• Conduct product performance analyses / reviews and make recommendations to address opportunities and gaps
• Provide product rationalisation on a regular basis or as required
• Motivate new product enhancements
• Compile action plans for the implementation of approved projects
• Measure ROI and performance on a regular basis

Standards & Governance:

• Monitor F&B standards and processes
• Align practices with new legislative compliance around health, hygiene, safety and the environment
• Implement sufficient control measures (including systems and processes) & checks within each outlet to mitigate any financial risk to the business. All staff in F&B to adhere the policy and procedures.
• Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance
• Encourage a waste management culture and ensure all staff are trained.
• Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these

People Management and Development:

• Lead and motivate F&B employees and promote positive working relationships, direction and support
• Lead and facilitate departmental communication ensuring employee and management interaction
• Measure and monitor employee engagement
• Identify and monitor training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent management
• Develop staff competence levels to meet operational requirements (right fit for the job)
• Participate in the sourcing and selection of talent as per EE plan to build the future food and beverage talent pipeline
• Performance Manage and coach outlet managers to ensure KPA’s are achieved
• Manage employee relations within the F&B function (monthly meetings with Union - formalised, minuted, issues addressed).

Budget Management:

• Participate in the preparation of budget forecasts & controls
• Consolidate Capex requirements for specific outlets
• Guide and consolidate the completion of Cost of Sales reports including
• Theoretical COS per outlet for food & beverage respectively.
• Recipes – Recipe links needs to be in place to ensure accuracy and legitimacy of theoretical as well as put us in a position for the theoretical to be system generated.
• Food recipe – All menu item food recipes to be reviewed and signed off and where needed recaptured into the system MC or IFS to ensure accurate food theoretical.
• Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price movements to minimize input cost fluctuations.
• Cost control – oversee the conducting of accurate stock takes in line with Company process. Use stock takes variance report to manage underperforming outlets in relation to COS

Customer Relationship Management:

• Provide input into the development of a CVP in line with the unit strategy and guest feedback
• Deal with any escalations / complaints
• Frequent Interaction with guests (especially VIP’s)
• Support VIP services in various initiatives i.e. functions, events
• Communicates customer standards to department for implementation
• Monitors customer standards and addresses gaps
• Be present and provide management support in F&B outlets and operation

Stakeholder relationship management:

• Maintains regular communication with all relevant stakeholders with regards progress, issues, changes, etc.
• Provides feedback on operations to F&B Management / General Manager on initiatives, performance, concerns, etc.
• Manages non-conformance issues
• Staff are informed of relevant information to contribute to operational effectiveness
• Department’s objectives, standards and operating procedures are communicated to internal and external service providers as per SLA

Reports:

• Consolidate monthly Financial results and trends for specific outlets in preparation of the financial report including:
• Salary forecast vs actuals – salary monthly forecast to be based on rosters. Track and monitor salary cost in relation to revenue achieved daily and make adjustments throughout the month to bring salary cost in line as a percentage of revenue.
• Absenteeism – actively manage and report on absenteeism in line with company policy, rules, and regulations
• Productivity– Covers per hour/drinks per hour needs to be monitored daily to ensure staff are operating at the required level to achieve and exceed budgeted revenues with remedial action taken when not tracking on target.
• Sales targets – report on variation to set sales targets in line with staff productivities and revenues. Report on remedial action taken when targets not met.

Requirements
Education

• 3-year Hotel School Diploma or equivalent National Qualification at a Diploma level 

Experience

• 5-6 years in the Food and Beverage industry of which at least 2 years- experience in a Supervisory role within the Food and Beverage environment
• Food and Beverage experience in a Casino environment would be an advantage 

Skills and Knowledge

Technical competencies

• Food & Beverage Costing
• Food & Beverage Product Knowledge
• Speciality Beverage Knowledge – Wine, Barrister
• Team Planning
• Operational Management
• Product Development
• Stock Control 
• Intermediate Computer Skills
• Micros / Opera is preferred

Core behavioural competencies

• Problem solving
• Implementing and co-ordinating resources
• Assessing and evaluating information
• Planning
• Decision-making skills
• Developing relationships
• Analytical thinking
• Results orientation
• Work conditions and special requirements
• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (including with the use of aids)
• Physically be able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements