Fresh Jobs at The South African Revenue Service (SARS)

• The Junior Revenue Analyst role within the Revenue Forecasting and Analysis unit, part of the Technical Enablement division at SARS. This role is under the Large Business and International (LBI) segment responsible for delivering advanced predictive modelling and data analytics to inform revenue planning and compliance strategies.
• The position is designed for a highly analytical professional with a strong quantitative background and a proven track record in applying data-driven methods to solve complex problems. The analyst will design and implement predictive models, coordinate data integration across business units, and ensure the accuracy, security, and strategic relevance of analytical outputs.
• This role also involves engaging with internal stakeholders and contributing to the continuous improvement of forecasting methodologies and data governance practices. It is ideal for candidates who are passionate about public value, innovation in analytics, and driving evidence-based decision-making in a high-impact environment.

Job Purpose

• To lead and coordinate data analytics and revenue forecasting initiatives within the LBI segment, providing strategic insights and actionable intelligence to support revenue planning and decision-making. This role will oversee data integration, trend analysis, and scenario modelling, ensuring the delivery of high-quality outputs aligned with SARS’s strategic objectives.

Education and Experience

• A relevant Bachelor’s degree (NQF Level 7) in a quantitative field such as Mathematics, Statistics, Actuarial Science, or Data Analytics, combined with 5–7 years of experience in an analytical and technical environment, with a strong focus on applying data-driven approaches to solve complex problems, of which 2-3 years at a Functional Specialist level.

Alternative:

• Senior Certificate (NQF Level 4) combined with 10 years of experience in an analytical and technical environment, with a strong focus on applying data-driven approaches to solve complex problems, of which 2-3 years at a Functional Specialist level.

Minimum Qualification & Experience Required

•  Senior Certificate (NQF Level 4) and a relevant Bachelor’s degree (NQF Level 7) in a quantitative discipline such as Mathematics, Statistics, Actuarial Science, or Data Analytics, with at least 10 years of related experience in a data analysis or predictive modelling environment.

Job Outputs:

• Coordinate data collection, validation, and integration across multiple business units to ensure accuracy and timeliness.
• Conduct advanced trend and scenario analysis to inform strategic planning and policy formulation.
• Engage with internal stakeholders to align forecasting outputs with operational and strategic needs.
• Lead the development and implementation of forecasting models and analytics frameworks for revenue estimation.
• Ensure the confidentiality and integrity of sensitive taxpayer and financial data.
• Develop and maintain structured documentation for forecasting processes and outputs.
• Contribute to research on tax administration relevant to revenue collections.
• Identify risks and opportunities through data-driven insights and recommend mitigation strategies.
• Drive continuous improvement in forecasting methodologies and data analytics practices.
• Automate manual processes to enhance reporting efficiency and reduce turnaround time.
• Design and implement data frameworks to improve data accuracy, consistency, and reliability.

Process

• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Liaise across other business disciplines to ensure accurate integrated data with a focus on quality and time dimensions.
• Produce data to support product and/or business development.
• Ensure that relevant data is secured and that confidential information is protected from unauthorised users.
• Stakeholder engagement and scenario analyses.
• Conduct Trend Analysis for baseline data versus current data and make recommendations.
• Develop an organised and trusted filing system (Paper based and Network) that documents all activities of the Data Analyst role and effective maintenance of the filing system.
• Coordinate and undertake international and regional customs and tax administration research as required.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Building Sustainability
• Conceptual Ability
• Commitment to Continuous Learning
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Trust
• Respect

Technical competencies

• Advanced data analytics and forecasting techniques.
• Financial analysis and interpretation of complex datasets.
• Economic research and scenario modelling.
• Business knowledge and strategic insight into revenue drivers.
• Proficiency in statistical tools and data visualization platforms.
• Strong understanding of SARS policies, procedures, and governance frameworks.

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Job Purpose

• To facilitate the adoption of new leading edge ‘Game Changer’ concepts in support of the SARS Vision 2024 enterprise strategy. This is achieved through research and benchmarking, participating in open collaboration networks, identifying and conceptualising innovation solution designs, the incubation of concepts (e.g., prototyping, piloting, etc.) and implementation of solution designs.
• The outcomes are utilised to define product features, develop their implementation roadmaps in the SARS business architecture and business solutions landscape, and ensure that the designs support the achievement of sustainable business results, including the provision of design and implementation support and conducting stakeholder engagement.

Education and Experience

Minimum Qualification & Experience Required

• Honours  / Postgraduate Diploma (NQF 8) in Industrial Engineering; Computer Science and Min. 10-12 years' experience in an innovation, design, and technology environment, of which 3-4 years at a specialist level.

Alternative#

• Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Industrial Engineering or Computer Science and 15 years’ experience in an innovation, design, and technology environment, of which 3-4 years at a specialist level.

Job Outputs:

Process

Innovation

• Collaborate with local and international owners, partners and stakeholders
• Conduct local and international research and benchmarking
• Develop, socialise and publish fore-sighting reports
• Draft idea elevator pitches
• Understand business problem using data driven approach
• Design Innovation Solutions
• Draft Innovation Business Cases
• Build, test and demonstrate prototype
• Manage prototype governance
• Track solution benefits

Solutioning

• Build relationships with Business, Product and Segment Owners
• Build stakeholder and partner networks
• Assess the strategic landscape
• Draft or facilitate the drafting of modernisation and solution strategies
• (5-10-year horizon)
• Socialise modernisation and solution strategies
• Analyse and understand problems
• Collaborate on the detailed designs
• Draft Business Cases
• Participate in the development and testing cycle
• Track solution benefits

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies. 

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of accountability
• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders. 

Behavioural competencies

• Honesty and Integrity
• Fairness and Transparency
• Accountability
• Problem Solving and Analysis
• Conceptual thinking
• Influencing others
• Driving Excellence
• Leveraging diversity
• Accurate understanding
• Building sustainability

Technical competencies

• Strategic Planning
• Tax Knowledge
• Effective Business Communication
• Problem analysis and judgement
• Planning management and measurement
• Decisiveness
• Business acumen
• Functional Policies and Procedures

Knowledge

• Knowledge of innovation, industry and technology trends
• Understand a situation or problem by breaking it into smaller pieces/tracing the implications of situation in a step-by-step way
• Knowledge of own organisations, policies, procedures, services, products and business operating models
• The knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS.

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Job Purpose

• To develop and deploy category management strategies to deliver value through strategic sourcing for designated categories, formulate implementation plans for a portfolio of strategic commodities and manage relevant commodity teams. To execute strategic sourcing initiatives relating to SARS supply chain management area of operation, leading to the creation of a competitive, fair, equitable, transparent and cost-effective procurement system.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 8-10 years' experience in Supply Chain Management, Procurement, Business, Finance, or a similar environment, of which 3-4 years at junior management level.

Minimum Functional Requirements

• Senior Certificate (NQF 4) AND 15 years related experience in Supply Chain Management, Procurement, Business, Finance, or a similar environment, of which 3-4 years at junior management level.

Job Outputs:

Process

• Actively support and develop accredited small BEE and SMEs through providing guidance.
• Assist staff to resolve complex or out of policy operation problems.
• Ensure that the needs of SARS are met and take appropriate actions by co-ordinating the implementation of contract negotiation, communication with suppliers or modifying procedures to ensure customer satisfaction.
• Ensure that the procurement function complies with all statutory and Treasury requirements and SARS policies and procedures.
• Responsible for contributing to the development of sourcing and procurement strategies for specific commodity areas.
• Responsible for staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
• Responsible for tender management, by reviewing all tenders and recommending and adjudication in line with delegations of authority.
• Responsible for vendor performance management.
• The application of risk management techniques to high value, high-risk procurement activities.
• Unpacking technical and user specifications with users. 
• Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
• Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
• Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
• Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
• Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; implementing best practice solutions.
• Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
• Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Timeously communicate top down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders.
• Use the insights gained through integrated business reports to measure success & realign tactical strategy implementation objectives appropriately.

Governance

• Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.

People

• Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
• Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised area.
• Plan & implement enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources.
• Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems, and achieve objectives.

Finance

• Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
• Implement and monitor financial control, management of costs and corporate governance in area of accountability.

Client

• Structure long-term vendor and end-user relationships.
• Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
• Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

• Fairness and Transparency
• Accountability
• Honesty and Integrity 
• Conceptual Thinking
• Championing the Mandate
• Influencing Others
• Mobilising Teams
• Driving for Excellence
• Leveraging Diversity
• Accurate Understanding
• Developing Others
• Trust
• Respect
• Problem solving and analyses
• Building Sustainability

Technical competencies

• Functional Policies and Procedures  
• Tax Knowledge
• Financial Acumen
• Risk Management
• Managerial Budgeting
• Effective Business
• Problem Analysis and Judgement
• Planning, Management and Measurement
• Decisiveness
• Business Acumen
• Negotiation Skills
• Expenditure Management
• Supply Chain Management
• Procurement and Asset Management
   

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Job Purpose

• This role requires supporting revenue analysts in identifying, assessing, and mitigating risks through the gathering of data, conducting data analysis, developing deliverables (written, spreadsheet, presentation) and meeting time-sensitive goals through utilisation of AI and other data-extracting technologies within the Revenue Management and Compliance Division. 

Minimum Qualification & Experience Required

Education and Experience

• National Diploma / Advanced Certificate (NQF 6) in Auditing, Data Science, Accounting, Finance and AI; AND 2 - 3 years’ relevant and demonstrated experience in an Auditing, Data Analytics, Accounting, Finance, or Commerce environment, of which at least 1 - 2 years must be at a knowledge worker level. Articles in an auditing environment with experience in computer auditing will be an added advantage.
• Demonstrated, sound knowledge and interpretation of the PFMA;
• At least 2-3 years experience on the application of data extraction technologies and AI on complex data sets across a number of dimensions, including high numerical and analytical skills;
• At least 2-3 years Proficient or Advanced working experience on Microsoft Excel, Word and Power Point;
• Good Report Writing & Presentation skills; and
• Good knowledge & experience in problem solving, interpersonal and communication.

Alternative #

• Senior Certificate (NQF 4) AND 5 years’ relevant and demonstrated experience in a Auditing, Data Analytics, Accounting, Finance, or Commerce environment, of which at least 1 - 2 years at a knowledge worker level. Articles in an auditing environment with experience in computer auditing will be an added advantage.
• Good sound knowledge and application of PFMA;
• At least 2-3 years Proficient or Advanced working experience on Microsoft Excel, Word and Power Point;
• Working experience on the application of data extraction technologies and AI on complex data sets across a number of dimensions, including high numerical and analytical skills;
• Good Report Writing & Presentation skills; and
• Good knowledge & experience in problem solving, interpersonal and communication.

Job Outputs:

Process

• Accumulate information that provides input to reporting, decision-making and the identification of improvement opportunities.
• To conduct trend analysis and verification audits—execute an analysis of baseline data versus current data and make recommendations to the revenue analyst.
• To liaise across other business disciplines to ensure accurate integrated data with a focus on quality and time dimensions.
• To ensure that relevant data is secured and that confidential information is protected from unauthorised users.
• Effectively plan and schedule own to continuously improve quality and timeous service delivery.
• Identify and resolve queries and problems timeously; apply discretion in line with process guidelines provided.
• Collect and collate compliance revenue-related data, analyse information and provide reports and recommendations.
• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
• Ensure that completed work adheres to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost-effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure your own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Organisational Awareness
• Analytical Thinking
• Commitment to Continuous Learning
• Fairness and Transparency
• Honesty and Integrity
• Accountability
• Attention to Detail
• Conceptual Ability
• Expertise in Context
• Respect 
• Trust 

Technical competencies

• Business Knowledge
• Data Analysis
• Data Collection and Analysis
• Data Management
• Efficiency improvement
• Functional Policies and Procedures
• Reporting

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Job Purpose

• This role requires managing the process of and identifying, assessing, and mitigating risks through the gathering of data, conducting data analysis, developing deliverables (written, spread sheet, presentation) and meeting time sensitive goals through utilisation of AI and other data extracting technologies within the Revenue Management and Compliance Division. The position includes adding intelligence through innovation and change management processes to enable automation of work streams.

Minimum Qualification & Experience Required

Education and Experience

• Bachelor's Degree / Advanced Diploma (NQF 7) in Auditing, Data Science, Accounting, Finance and AI; AND 5-7 years' relevant and demonstrated experience in an Auditing, Data Analytics, Accounting, Finance or Commerce environment, of which 2-3 years ideally at knowledge worker level.
• Demonstrated, sound knowledge and interpretation of the PFMA;
• At least 3-5 years experience on the application of data extraction technologies and AI on complex data sets across a number of dimensions, including high numerical and analytical skills;
• At least 3-5 years Proficient or Advanced working experience on Microsoft Excel, Word and Power Point;
• Articles in Auditing;
• Good Report Writing & Presentation skills; and
• Good knowledge & experience in problem solving, interpersonal and communication.

#ALTERNATIVE

• Senior Certificate (NQF 4) AND 10 years’ relevant and demonstrated experience in Auditing, Data Analytics, Accounting, Finance or Commerce environment, of which at least 2-3 years at a knowledge worker level.
• Good sound knowledge and application of PFMA;
• At least 3-5 years Proficient or Advanced working experience on Microsoft Excel, Word and Power Point;
• At least 3-5 years experience working experience on the application of data extraction technologies and AI on complex data sets across a number of dimensions, including high numerical and analytical skills;
• Articles in Auditing.
• Good Report Writing & Presentation skills; and
• Good knowledge & experience in problem solving, interpersonal and communication.

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• To conduct Trend Analysis and verification audits – execute analysis of baseline data versus current data and make recommendations.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives to include automation.
• To liaise across other business disciplines to ensure accurate integrated data with a focus on quality and time dimensions.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation through:
• Developing and maintaining comprehensive risk management frameworks and policies;
• Conducting thorough risk assessments and identify potential areas of vulnerability;
• Correctly apply policies, standards, procedures and legislation in the delivery of work outputs;
• Preparing detailed risk reports and present findings to senior management; and
• Design, implementing and oversee of effective risk mitigation strategies/changes.
• To ensure that relevant data is secured, and that confidential information is protected from unauthorised users.
• Effectively plan and schedule own and team activities to continuously improve quality and timeous service delivery.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
• Collect and collate compliance revenue related data, analyse information and provide reports and recommendations.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Organisational Awareness
• Trust
• Respect
• Problem Solving and Analysis
• Honesty and Integrity
• Attention to Detail
• Commitment to Continuous Learning
• Building Sustainability

Technical competencies

• Financial Acumen
• Functional Policies and Procedures
• Reporting
• Financial Analysis and Reporting
• Analysis and Interpretation of Financial Statements
• Business Knowledge
• Efficiency Improvement
• Standard Operating Procedure Compliance
• Economic Research
• Financial Control

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Job Purpose

• To support clients with high complexity requirement analysis and systems configuration, implementation, and support of respective SAP modules. This role uses consulting skills, business knowledge, and SAP solution experience to effectively integrate SAP technology into the client’s business environment in order to achieve client expected business results.
• To participate in the cost effective and efficient Production, Quality Assurance, Alpha and RTR environment to support organisation's goals and objectives through SAP Basis/Core Architecture Platform Technology Installation, design, implementation and support.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology AND 5 - 7 years’ experience in an SAP Basis environment, of which 2 - 3 years must be at a technically skilled level.

OR

• Senior Certificate (NQF 4) AND Relevant IT Qualification (s) / Certification (s), and 5 - 7 years’ experience in an SAP Basis environment, of which 2 - 3 years must be at a technically skilled level AND additional requirements specified in Min Functional requirements, where applicable.

#ALTERNATIVE

• Senior Certificate (NQF 4) AND 10 years’ experience in and SAP Basis, of which 2 - 3 years at a technically skilled level

Minimum Functional Requirements

• At least 5 years' experience in SAP environment, of which 2-3 years ideally at SAP Basis specialist level
• 5 years’ experience and knowledge of key integration points between SAP modules
• Experience and knowledge of SAP Basis and key integration points between SAP modules
• Relevant SAP Basis training or certification
• Relevant SAP Basis analysis and configuration experience

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities. 
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. 
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. 
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. 
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems. 
• Initiate and assist in the implementation of new or revised Policies and Procedures. 
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives. 
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation. 
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. 
• Perform high complex tasks during the implementation and support of various SAP modules to enhance the business functionality and overall performance, while maintaining customer satisfaction.
• Carry out high complex assignments requiring the development of new or improved procedure.
• Analyse requirements, perform configuration enhancements, and testing in various SAP Modules such as Finance, Human Resources, Procurement, Revenue Management, Governance, Application Lifecycle Management, cloud solutions, etc.
• Analyse the current business processes and scenarios of the client and recommend/develop solutions to meet the client's need.
• Support the successful implementation of SAP applications, providing technical expertise, presentation, and advise on SAP products to clients.
• Perform in-depth analysis of the current business processes and scenarios of the client then recommend or configure solutions to meet the client’s needs according to industry best practices.
• Acts as liaison with client for troubleshooting: investigate, analyse, and solve SAP related application problems and map client business requirements, processes and objectives and develop necessary product modifications to satisfy clients' needs.
• Incident Resolution for severity 2 and 3 issues and assist with Business escalations for issues raised.
• Maintain a thorough knowledge of the organization and adhere to all organizational standards.
• Communicate and disseminate the policy and procedures to relevant stakeholders and the employees.
• Test new and current software for acceptance into the production environment.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation. 

 People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives. 
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. 

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. 
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders. 
• Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.

Behavioural competencies

• Accountability
• Analytical Thinking  
• Attention to Detail 
• Adaptability
• Commitment to Continuous Learning 
• Conceptual Ability 
• Customer service
• Fairness and transparency
• Honesty and Integrity
• Organisational Awareness 
• Respect
• Trust

Technical competencies

• Computer Literacy
• Functional Policies and Procedures
• Customer Relationship Management
• System Thinking
• Problem Analysis and Judgement
• Administrative Support
• Business IT Systems
• Solves problems and applies a range of IT systems skills
• SARS Systems Products
• Effective Business Communication