Fresh Jobs at Unifi Group

Job Description

• Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya. We provide personal lending products through online, mobile, and branch channels. With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in entrepreneurship and lending.
• Our South African division is currently recruiting Contact Centre Agents to join our growing team. The ideal candidate will possess excellent interpersonal skills, be a great listener, demonstrate a keen attention to detail, and be driven by targets. Above all, they must be committed to delivering exceptional customer service.
• We are looking for individuals who are dedicated to achieving excellence in team performance and fostering overall team wellbeing.

Key Responsibilities:

• Handle both inbound and outbound sales activities
• Assess credit worthiness by processing loan applications and documentation within defined limits
• Respond promptly to customer service calls and emails
• Address and resolve customer complaints efficiently
• Maintain a deep understanding of our products to provide accurate information
• Communicate with customers across various channels
• Provide excellent service to both Unifi clients and colleagues
• Uphold and embody Unifi’s core values: Unity, Dignity, Simplicity, and Trust
• Meet and exceed established performance goals
• Work with urgency and adhere to deadlines
• Exhibit strong communication skills, both verbal and written
• Adhere to company procedures, policies, and mandates

Minimum Requirements:

• Fluency in English
• Willingness to work in a shift environment
• A minimum of 2 years of relevant work experience
• Matric
• Strong organizational and time management skills
• Exceptional analytical, problem-solving, and negotiation abilities
• Excellent interpersonal and communication skills

Closing Date 12 January 2026

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Job Description

• Unifi is a rapidly growing finance and technology company with operations in Zambia, South Africa, Uganda, and Kenya. The company offers personal lending products through online, mobile, and branch channels and is supported by strong shareholders and a board of directors with extensive experience in entrepreneurship and lending.
• Unifi South Africa is seeking an Affordability Agent to join their expanding team. The ideal candidate will possess excellent interpersonal skills, be a good listener, demonstrate attention to detail, and be target-driven.
• The Affordability Agent will be responsible for managing and processing various queues related to affordability assessments. This role requires ensuring client information is accurately reviewed and processed in a timely manner.

Key Responsibilities:

• Monitor and manage queues such as Kinda Fast, Superfast, Final Affordability Phone, Client Statements, Attachments, and Debit Checks.
• Ensure tasks within each queue are processed accurately and on time.
• Conduct affordability assessments, including final affordability phone calls to clients.
• Review client statements and other documentation to assess financial suitability.
• Process attachments related to affordability assessments, ensuring all necessary documents are received and filed correctly.
• Verify and update client information as needed.
• Perform debit checks to validate the financial information provided by clients.
• Ensure the accuracy and completeness of financial data used in the affordability process.
• Provide exceptional customer service through clear and professional communication with clients.
• Address and resolve client queries related to affordability assessments.
• Adhere to company policies and procedures to ensure regulatory compliance.
• Maintain high standards of accuracy and attention to detail in all tasks.
• Provide regular updates and reports on queue status and workload to supervisors.
• Offer feedback and suggestions for process improvements to enhance efficiency.
• Support team collaboration by embodying Unifi’s core values: Unity, Dignity, Simplicity, and Trust.
• Operate with urgency to meet established goals and deadlines.

Requirements:

• Fluent in English (additional languages are a distinct advantage).
• Grade 12 qualification.
• A minimum of 2 years of relevant work experience, preferably in a Call Centre environment.
• Exceptional organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal and communication skills.

Closing Date 12 January 2026

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Role Purpose

• The Business Process Analyst for HR is a key function responsible for optimising HR systems and processes and ensuring alignment between people, process and systems.  This role translates operational needs into process maps, business requirements and system specifications for use by various internal and external stakeholders.  
• The business process analyst acts as a liaison between the HR function, IT, and other departments, focusing on process improvement and automation, system utilisation, and data integrity to drive organisational efficiency and enhance the employee experience.

Responsibilities

• Conduct in-depth analysis of existing HR processes to identify inefficiencies and areas for automation.
• Document and map "as-is" and design "to-be" processes and workflows using standard modeling techniques.
• Translate HR business requirements into technical system requirements for the HRIS (Sage300, SimplifyHR, SimplifyTeams etc).
• Ensure seamless integration between HR systems and other platforms.  
• Document data flows and system and process dependencies.
• Collaborate with external and internal stakeholders and technical teams to configure, test, and implement system enhancements, upgrades, and new modules.
• Coordinate UAT, validate process accuracy post deployment and document change impacts.
• Ensure HR systems are configured to support optimised processes and maintain data integrity and security.
• Facilitate workshops and meetings with HR functional experts and leadership to elicit, document, and prioritise business requirements.
• Serve as the subject matter expert on how HR processes integrate with the HRIS and other interdependent systems (e.g. business operating systems, data factory etc.).
• Develop and execute change management plans to ensure smooth adoption of new processes and system changes across the organisation.
• Create and maintain high-quality process documentation, user manuals, and training materials.
• Provide training and ongoing support to HR staff and end-users on new processes and system functionalities.
• Define and track Key Performance Indicators (KPIs) and metrics to measure the effectiveness of implemented process changes.
• Conduct post-implementation reviews and audits to ensure new processes are sustainable and achieve desired outcomes.
• Stay current with HR technology trends and process improvement methodologies to proactively recommend innovative solutions.

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field.
• 3–5 years of experience in a similar role
• Solid understanding of business process analysis, requirements discovery, and documentation best practices.
• Familiarity with Agile methodologies and experience working in cross-functional teams.
• Proficient in SQL for data extraction, analysis, and validation to support business and technical solutions.
• Strong communication and stakeholder engagement skills, with the ability to simplify complex information.
• Skilled in process tools
• Highly detail-orientated, self-motivated, and methodical in approach to problem-solving.

Closing Date 19 January 2026