Fresh New Openings at Abbott

What You’ll Do 

• Financial Reporting & Analysis: Meet all financial reporting requirements within agreed upon timelines.  Provide timely, accurate and insightful analysis which provides senior management necessary information with which to address variances and develop corrective actions.
• Identify Business Issues: Anticipate and identify business issues (including performance gaps, opportunities and emerging needs) for senior management and develop appropriate action plans to maximize business profitability and performance against key metrics.
• Financial Planning:  Develop financial plans/forecasts (including annual plans, LBE’s, etc) that are accurate, well written and professionally presented for senior management review, and properly supported and gaited.
• Financial Achievement:   Achieve financial commitments including Plans, and LBE’s for both full year and quarterly periods while preventing surprises through financial planning excellence and staying close to the business.
• Apply Market/Operations Knowledge:  Incorporate thorough knowledge of market [or operations] dynamics, competitive landscape, and key business drivers in our financial planning, reporting and analysis, with emphasis on leveraging this knowledge to affect business strategies and decisions.
• Internal Controls:  Assure compliance with Abbott CFM’s and GAAP [or local statutory requirements] and the integrity of our financial planning, reporting and analysis and related processes.
• Business Counsel:  Provide meaningful, transparent and value-added analysis and counsel to management (GM) to influence and directly support decision-making and development of business strategies and tactics that maximize economic profitability and long-term success.
• Organization/Development:  Attract top talent, train and develop staff to meet best in class industry/professional standards, motivate and retain key talent, drive operational improvements to realize lean/efficient operations, and develop sustainable organizations to achieve long term high performance.
• Accuracy: Ensure that figures and data provided to both local and Area team are accurate and in a timely matter to serve as support for business decision-making.
• Required Qualifications
• Tertiatiary qualification in Accounting or related
• CA or CIMA would be advantegous

Preferred Qualifications

• A minimum of 10 years’ experience within a financial role e with at least 3 years’ experience in a Senior FP&A related role
• Experience having worked in Consumer health and/or OTC, pharmaceutical related industries is essential
• Highly creative with ability to think out of box
• Experience in identifying target audiences and devising campaigns that engage, inform and motivate
• Proven ability to develop brand and marketing strategies and effectively communicate recommendations to executive brand plans
• Comfortable working with numbers, metrics and spreadsheets

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What You’ll Do:

Onsite support operational Excellence

• Perform local technical support on the assigned Molecular instruments and systems as agreed in the customer service level agreements: such as installations, deinstallations, relocations, certifications (IQ & OQ), repairs.
• Handle from a more in-depth knowledge of certain instruments & systems, more complex problems, in an independent way by:
• scheduling the appointments with the customer,
• ensuring all necessary goods, spare parts and tools are available,
• managing and assuring the logistics, executing the necessary actions,
• checking performance and reporting & documenting completion and performance of service intervention, in order to deliver a qualitative service in accordance with Abbott specifications and customer Service Level Agreements.

Remote support, diagnostics & troubleshooting

• Investigate, diagnose, troubleshoot and support the customer remotely for technical problems reported by the customer on Abbott related instruments and systems that are not supported by the help desk or the Field Service Engineer and,
• In case an immediate solution cannot be offered, goes on site for more in depth problem handling in order to deliver an adequate and qualitative service with minimal inconveniences for the customer.

Field corrective actions & preventive maintenance

• Prioritize, plan and execute field corrective actions, upgrades and actions for preventive maintenance on all Abbott instruments and systems according to the regulatory instructions and mandatory procedures within the predefined timeframe to ensure business continuity for the customer.
• Successfully completes all formal training on Abbott Molecular products as required by territory assignment.
• Maintains professionalism at all times through dress, behavior, oral and written communications. 

Technical Mentorship

• Support the local Field Service Engineers with technical guidance, advice and knowledge with regard to her/his expertise field in order to maximize knowledge transfer and to contribute to the technical development of the Field Service engineers.

Technical forum

• Attend the required technical forum for the instruments and systems within the field of expertise:
• share information on practical situations and give feedback on encountered problems within the region with regard to the specified instrument or system.
• share outcome of technical forums with all relevant colleagues of the region.

Service contract selling

• Explain the content of a service contract to the customer, its terms of condition, the benefits and pricing in order to raise the customers’ awareness on the content of the technical support related to Abbott instrument or system and advantages of a service contract.
• Inform local Administration on the status of the contract of the customer in order to guarantee good contract service to the customer.

Pre-installation

• Inform and check at the customer site if the requirements for ensuring a successful installation of the requested Abbott instrument or system are present,
• Report and document the results of the visit to the Technical Service Manager,
• Inform the customer to undertake the necessary actions before initiating the installation process in order to minimize complications during installation.

Functional administrative reporting

• Manage the personal planning and administration, as required by management.
• Inform the planning and dispatching function of performed assignments (by means of service reports, Engineering Change Notice files, Field Change Notices, technical reports, service bulletins, historical account information, etc…)
• Put all relevant data in the service management systems in order to guarantee optimal operational efficiency and to deliver the necessary information for an adequate capacity planning and dispatching.

Maintenance of car stock

• Maintain the personal car stock by completing missing and returning excessive spare parts and tools, according to the recommended guidelines in order to be fully equipped and prepared for the successful execution of the operational tasks.

Opportunity detection/customer focus

• Manages customer satisfaction by instilling confidence in Abbott products and services through quality workmanship and professionalism:
• Providing qualitative after sales services,
• Continuous monitoring the satisfaction of the customer,
• Detecting the customers’ expectations and needs,
• Offer possible solutions to the customer and
• Communicate possible opportunities to the relevant departments in order to ensure the expectations of the customer with regard to delivered service are fulfilled and to expand business for Technical Support.

Problem escalation

• Escalate problems per procedure to the Technical Support Team Leader in case an immediate solution cannot be offered to the customer.

Quality compliance

• Comply with all quality, ISO, GMP and safety regulations as required by the organization and with the Service levels as agreed with the customer in order to always deliver an outstanding quality.

Required Qualifications

• University degree or National Diploma, ideally in one of the following fields: Electrical Engineering, Mechatronics, Medical Technology, Biomedical Or related. (THIS MUST BE COMPLETED).
• VALID DRIVERS LICENCE is essential.
• Minimum two years field experience.

Preferred Qualifications

• Must live in Johannesburg and can travel.
• A background in IT is advantageous.

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Core Job Responsibilities:

1. Accountable for designated portfolio performance as per communicated quarterly / annual targets.
2. Prepare, coordinate, support and implement annual brand plans.
3. Initiate and oversee planning of healthcare professional (HCP), hospitals and pharmacy
promotion to drive performance of products within portfolio. Determine to-market strategies and sales tactics to achieve sales objectives.
4. Management of agencies to implement plans, create promotional material.
5. Ensure sales force adoption of key promotional activities through product and campaign training to sales force on a regular basis.
6. Monitoring of allocated annual advertising and promotion (A&P) budgets.
7. Review promotional budget monthly, manage changes as required and communicate at proposed forecast stage.
8. Ensuring that the product and marketing efforts are aligned with company’s overall strategy and goals.
9. Ensure up to date promotional material are localized from global baseline material, approved in
Veeva by all relevant approvers and in line with ADC Promo Standard Operating Procedures
10. Maintain up to date promotional item trackers and manage the allocation of promo items accordingly.
11. Creating monthly social media messaging themes, approved content and overseeing the community management thereof.
12. Assist with planning, securing approvals and execution of external HCP meetings and events.
13. Assist with planning and execution of internal sales meetings.
14. Point of contact for all compliance related questions from OEC relevant to marketing initiatives, events and HCP agreements
15. Coordinating the formulation of sound marketing strategies for each promoted product in line with marketing excellence principles as well as portfolio, financial and strategic objectives to ensure full implementation.
16. Understanding financial and business considerations impacting both the company capabilities and readiness to support a strategic drive via new product and/or service introduction.
17. Developing and sustaining productive customer relationships.
18. Managing company resources consistent with company compliance and quality policies to achieve organizational goals.
19. Maintain rapport with national key opinion leaders in the market to identify trends, competitor activities and new opportunities.
20. Ensure monthly field visits are organized with individual representatives both for personal development and solid feedback of the strategies.

Minimum Skills Required: Experience Required:

• Understanding of digital marketing
• Sound organizational skills, financial acumen and ability to multi-task.
• Product launch and brand planning experience is
• Strong interpersonal relations and customer focus.
• Strong ability to interpret sales & marketing figures + market / trend analysis.
• Proven ability to positively influence crossfunctional teams, or individual team members without formal authority.
• Energetic, self – starter, reliable and proven customer centric approach.
• Excellent written and verbal communication skills.
• Computer literacy: Excel, PowerPoint, is essential.
• Minimum of 5 years sales or brand management experience within medical
• devices preferred.
• Experience in working with market data / market analysis (IMS, Impact Rx, etc.)
• Understanding and knowledge of the diabetes market in South Africa, including key opinion leaders.

Knowledge / Education Required:

• Tertiary qualification in Health Sciences and/or Business Sciences or equivalent.
• Experience in sales or marketing of medical devices
• Additional, Marketing qualification/IMM/Commercial qualification 

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The Opportunity

• This position works from our offices in Woodmead for the Abbott Rapid Diagnostics Division , who are responsible for live saving diagnostic tests across Africa, focusing on diseases such as HIV, TB and other infectious diseases.
• The  Public Health Intern would be responsible for reading and analysing data , Country operational plans, Global Fund request forms and National Strategic Plans for each of the countries in the region.

Qualifications and Experience  : 

• Must have a tertiary qualification in Public Health ( either undergrad or post grad ) – no other qualification will be considered.
• Ideal candidate would have little to no work experience, as this is an internship.
• Must not have done a formal internship previously .