Job Openings at NielsenIQ

Job Description

Purpose of the role:

• The Senior Research Manager is a part of NIQ’s Strategic Analytics and Insights (SA&I) team responsible for the SSA region. The role is to be a trusted adviser to our Brand and Media customers, matching SA&I solutions to the clients’ key business questions. Candidates are responsible for earned revenue, and driving revenue growth through retained business.
• Candidates will need to have at least 6 years of experience in market research or key account management. They will also have strong interpersonal skills and use these to dive deep into the clients’ businesses, truly understanding the challenges and questions. They live and breathe clients and can demonstrate the value of SA&I solutions, thus driving engagement and client relationships. 

You will...

• Independently support the management of Brand and Media accounts on behalf of NIQ’s SA&I team, i.e. with the support of the Senior Research Manager act as the internal point of contact and trusted advisor for cross functional teams
• Support the understanding of client strategies, structures and key business questions to build sustainable client relationships and intimacy
• Deliver quality output to ensure retained business
• Understand and execute the value of the SA&I portfolio
• Work with the Business Development teams to meet and exceed client expectations and identify opportunities for upselling and cross-selling.
• Liaise cross-functionally/markets with other NIQ Brand and Media teams, with a focus on a holistic client centric experience
• Be accountable for the full project execution cycle from set-up to final presentation, delivering project excellence, ensuring high NPS from clients
• Keep abreast of market research methodologies, clients’ industry trends, and competitor activities
• Support the team lead with the upskilling of team members
• Positively contribute toward the culture and climate of the SA&I team and wider NIQ organization

You have...

• A post graduate qualification
• Minimum 5-6 years' work experience in market research with account management expertise
• Comprehensive knowledge and understanding of market research methods
• Strong client-oriented attitude
• Ability to build and maintain long-term customer relationships
• Able to “actively listen” to clients, identify business opportunities and understand how to provide strategic relevant output
• Strong design and reporting skills
• Willingness to go the extra mile
• Passion, energy and drive, enthusiasm to learn and develop
• Able to work autonomously and establish own priorities and objectives
• Comfortable working across teams, bringing together people from different areas of the business
• Highly organized and can manage multiple priorities simultaneously.
• Software skills/ MS Office, especially PowerPoint

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Job Description

• The Lead Operations is responsible for the end-to-end operational delivery of South Africa’s official TV audience measurement currency, ensuring robust, timely, and accredited reporting across linear broadcast, time-shift, and streaming/OTT platforms. This role oversees panel health, data ingestion and processing, quality assurance, vendor performance, and client service operations, ensuring compliance with local governance (BRC) and international best practices.

Key Responsibilities

• Currency Operations: Deliver daily audience data to market on time (T+1) as per GfK standards and agreed with client; define and enforce SOPs, SLAs, and runbooks; chair Change Control Board.
• Panel & Field Operations: Oversee panel recruitment, installation, maintenance, and retention; manage meter technology; ensure POPIA compliance.
• Data Ingestion & Integration: Operationalize ingestion from broadcast logs, RPD, ACR signals, and streaming census feeds; maintain metadata structures.
• Processing & QA: Run production processes for weighting, imputation, deduplication, co-viewing; implement multi-layer QA.
• Accreditation & Compliance: Drive readiness for BRC audits and accreditation; ensure POPIA compliance.
• Vendor & Partner Management: Manage SLAs with fieldwork agencies, data suppliers, and technology vendors.
• Client Operations & Governance: Lead client support and incident communication; represent Operations in industry committees.
• People & Performance: Build and lead a high-performing operations team; own operations budget and resource planning.

Qualifications & Experience

• 10+ years in audience measurement, broadcast operations, or data platform operations; 5+ years in senior leadership. Experience with South African TV ecosystem and client governance. Familiarity with panel methodologies, RPD data, and cross-platform measurement. Strong knowledge of cloud data platforms, ETL pipelines, and QA frameworks. Compliance expertise in POPIA and international security standards.

Key Competencies

• Operational excellence in mission-critical environments; strong stakeholder management; risk and incident management under pressure.

Success Metrics

• On-time daily releases (T+1; T+28); panel health and representativeness; system reliability and uptime; audit readiness and compliance. Monitor and manage costs against budgets.

What We Offer

• Opportunity to shape South Africa’s TV audience currency for the future; high-impact role with visibility across the media industry.

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Job Description

• The Junior Coordinator – Panel Management provides operational support for the management of South Africa’s official TV audience measurement panel. This entry-level role assists with panel recruitment, installation scheduling, household engagement, and quality control, ensuring compliance with BRC standards, POPIA regulations, and internal processes. The position is key to maintaining panel health and data integrity, which underpin the reliability of the TV audience currency.

Key Responsibilities

• Recruitment Support: Assist in panel recruitment activities; ensure accurate collection of demographic data.
• Installation Coordination: Schedule and confirm installation appointments; support field teams with documentation.
• Household Engagement & Retention: Maintain communication with panel households; assist in implementing incentive programs.
• Quality Control Assistance: Perform basic QC checks on household data and equipment; report anomalies.
• Documentation & Reporting: Update internal systems with recruitment and installation records; prepare simple reports.

Qualifications & Experience

• 1–2 years in administrative support, field coordination, or customer service (media industry experience is a plus). Basic understanding of South African demographics and POPIA. Strong organizational and communication skills; proficiency in MS Office and willingness to learn panel management tools.

Key Competencies

• Attention to detail; communication skills; team player; adaptability.
• Success Metrics
• Timely scheduling and completion of installations; accuracy of household data; positive feedback from panel households; compliance with BRC and POPIA standards.

What We Offer

• Opportunity to start a career in audience measurement and media research; training and development in panel operations and industry standards.

go to method of application »

Job Description

• The Lead Operations is responsible for the end-to-end operational delivery of South Africa’s official TV audience measurement currency, ensuring robust, timely, and accredited reporting across linear broadcast, time-shift, and streaming/OTT platforms. This role oversees panel health, data ingestion and processing, quality assurance, vendor performance, and client service operations, ensuring compliance with local governance (BRC) and international best practices.

Key Responsibilities

• Currency Operations: Deliver daily audience data to market on time (T+1) as per GfK standards and agreed with client; define and enforce SOPs, SLAs, and runbooks; chair Change Control Board.
• Panel & Field Operations: Oversee panel recruitment, installation, maintenance, and retention; manage meter technology; ensure POPIA compliance.
• Data Ingestion & Integration: Operationalize ingestion from broadcast logs, RPD, ACR signals, and streaming census feeds; maintain metadata structures.
• Processing & QA: Run production processes for weighting, imputation, deduplication, co-viewing; implement multi-layer QA.
•  Accreditation & Compliance: Drive readiness for BRC audits and accreditation; ensure POPIA compliance.
• Vendor & Partner Management: Manage SLAs with fieldwork agencies, data suppliers, and technology vendors.
• Client Operations & Governance: Lead client support and incident communication; represent Operations in industry committees.
• People & Performance: Build and lead a high-performing operations team; own operations budget and resource planning.

Qualifications & Experience

• 10+ years in audience measurement, broadcast operations, or data platform operations; 5+ years in senior leadership. Experience with South African TV ecosystem and client governance. Familiarity with panel methodologies, RPD data, and cross-platform measurement. Strong knowledge of cloud data platforms, ETL pipelines, and QA frameworks. Compliance expertise in POPIA and international security standards.

Key Competencies

• Operational excellence in mission-critical environments; strong stakeholder management; risk and incident management under pressure.

Success Metrics

• On-time daily releases (T+1; T+28); panel health and representativeness; system reliability and uptime; audit readiness and compliance. Monitor and manage costs against budgets.

What We Offer

• Opportunity to shape South Africa’s TV audience currency for the future; high-impact role with visibility across the media industry.

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Job Description

• The Lead Data Production is responsible for managing and optimizing data processing workflows for South Africa’s official TV audience measurement currency. This role ensures timely, accurate, and compliant data delivery through robust ETL processes, quality assurance, and automation initiatives. The position collaborates closely with Operations, Methodology, and Technology teams to maintain data integrity and support continuous improvement.

Key Responsibilities

• Data Workflow Management: Oversee daily data processing pipelines for panel, RPD, and streaming data sources; ensure T+1; T+28 delivery.
• Quality Assurance: Implement multi-layer QA checks, anomaly detection, and validation against BRC standards.
• Automation & Optimization: Identify and implement automation opportunities to improve efficiency and reduce latency.
• Compliance & Documentation: Ensure adherence to POPIA and BRC guidelines; maintain documentation for audits and accreditation.
• Collaboration: Work with Methodology teams to operationalize changes; support Operations in incident resolution and root cause analysis.
• Vendor Coordination: Liaise with data suppliers and technology partners to ensure SLA compliance.

Qualifications & Experience

• 6+ years in data operations or ETL pipeline management; experience in audience measurement or media analytics preferred. Strong knowledge of SQL, Python, and data orchestration tools (Airflow, Azure Data Factory). Familiarity with South African TV ecosystem, client governance, and POPIA compliance. Experience with cloud platforms (Azure/AWS) and big data technologies.

Key Competencies

• Technical expertise in data processing; problem-solving; attention to detail; collaboration; leadership.

Success Metrics

• On-time data delivery (T+1, T+28); QA pass rates; automation coverage; SLA adherence; compliance with internal GfK and POPIA standards.

What We Offer

• Opportunity to lead data production for South Africa’s official TV audience measurement currency; exposure to advanced data technologies and industry best practices.

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Job Description

• The Data Production & Quality Specialist is responsible for executing data processing workflows and ensuring the highest standards of data quality for South Africa’s official TV audience measurement currency. This role focuses on ETL processes, anomaly detection, validation, and compliance with BRC standards and POPIA regulations, supporting timely and accurate delivery of audience data.

Key Responsibilities

• Quality Assurance: Perform multi-layer QA checks, including schema validation, trend analysis, and anomaly detection.
• Issue Resolution: Investigate and resolve data discrepancies; escalate complex issues to Lead Data Production.
• Compliance & Documentation: Ensure adherence to POPIA and internal GfK guidelines; maintain accurate documentation for audits.
• Collaboration: Work closely with Operations and Methodology teams to implement process improvements and support methodological changes.

Qualifications & Experience

3–5 years in data operations or quality assurance; experience in audience measurement or media analytics preferred. Proficiency in SQL and Python for data validation and troubleshooting. Familiarity with South African TV ecosystem, client governance, and POPIA compliance. Experience with cloud platforms and ETL tools is a plus.

Key Competencies

• Attention to detail; problem-solving; technical acumen; collaboration; adaptability.

Success Metrics

• On-time data delivery (T+1/T+28); QA pass rates; reduction in post-release corrections; compliance with BRC and POPIA standards.

What We Offer

• Opportunity to contribute to South Africa’s official TV audience measurement currency; training and exposure to advanced data technologies and industry best practices.

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Job Description

• The Senior Specialist – Operations plays a critical role in ensuring the smooth execution of operational processes for South Africa’s official TV audience measurement currency. This position supports the Head of Operations in managing data processing, quality assurance, incident resolution, and vendor coordination, ensuring timely and accurate delivery of audience data to the market in compliance with internal GfK standards and POPIA regulations.

Key Responsibilities

• Daily Operations & Data Processing: Execute and monitor daily data processing workflows; validate data integrity; implement runbook procedures.
• Quality Assurance & Control: Perform multi-layer QA checks; document and resolve data discrepancies.
• Incident Management: Act as first responder for operational incidents; perform root cause analysis; communicate resolution status.
• Vendor & Technology Coordination: Liaise with fieldwork agencies and data vendors; track operational performance.
• Process Improvement & Automation: Identify workflow optimization opportunities; support implementation of new tools.
• Compliance & Documentation: Ensure adherence to POPIA and GfK guidelines; maintain documentation for audits.

Qualifications & Experience

• 5+ years in data operations, audience measurement, or broadcast/media analytics. Strong knowledge of data processing workflows, QA techniques, and operational SLAs. Familiarity with South African TV ecosystem, BRC governance, and panel methodologies. Proficiency in SQL, Python, or similar for data validation and troubleshooting. Experience with cloud platforms and ETL tools is a plus.

Key Competencies

• Attention to detail; problem-solving; technical acumen; collaboration.

Success Metrics

• On-time delivery of daily audience data (T+1, T+28); QA pass rates; SLA compliance; documentation completeness for audits.

What We Offer

• Opportunity to contribute to South Africa’s official TV audience currency; exposure to cutting-edge measurement technologies and industry standards.

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Job Description

• The Jr. Consultant – Client Service is responsible for delivering exceptional client support and engagement for South Africa’s official TV audience measurement currency. This role assists with client onboarding, training, incident resolution, and governance communication, ensuring compliance with BRC standards and POPIA regulations.

Key Responsibilities

• Client Onboarding: Support new clients with setup, training, and access to tools.
• Client Support: Respond to client queries promptly; troubleshoot issues and escalate when necessary.
• Training & Education: Deliver training sessions on audience measurement tools and data interpretation.
• Incident Management: Assist in resolving data anomalies and operational incidents; communicate updates clearly.
• Governance Communication: Prepare and share release notes, methodology updates, and governance materials.
• Documentation: Maintain accurate records of client interactions and support activities.

Qualifications & Experience

• 2–4 years in client service, account management, or media industry roles. Strong communication and presentation skills; familiarity with South African TV ecosystem and BRC governance. Basic understanding of data platforms and analytics tools; knowledge of POPIA compliance.

Key Competencies

• Client-centric mindset; communication excellence; problem-solving; adaptability; teamwork.

Success Metrics

• Client satisfaction scores (CSAT/NPS); timely resolution of client queries; training completion rates; compliance with governance standards.

What We Offer

• Opportunity to work with leading broadcasters, agencies, and advertisers; training and development in audience measurement and client engagement best practices.

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Job Description

• The Head of Client Service is responsible for leading the client-facing operations for South Africa’s official TV audience measurement currency. This role ensures exceptional service delivery, stakeholder engagement, and market trust by managing relationships with broadcasters, agencies, advertisers, and industry bodies such as the BRC. The position oversees client onboarding, support, training, issue resolution, and governance communication, ensuring compliance with BRC and GfK standards and alignment with international best practices.

Key Responsibilities

• Client Relationship Management: Act as the primary point of contact for all currency clients; build strong relationships; represent the organization in industry forums.
• Service Delivery & Support: Oversee client onboarding and training; manage incident resolution; develop SLAs and monitor performance.
• Communication & Governance: Prepare release notes and methodology updates; coordinate with internal teams; support governance processes.
• Insights & Training: Lead training programs; provide data interpretation support.
• Issue Management & Escalation: Implement incident management processes; ensure root cause analysis and corrective actions.
• People Leadership: Build and lead a Client Service team; foster a culture of client-centricity and responsiveness.

Qualifications & Experience

• 8+ years in client service, account management, or media industry roles; 3+ years in leadership. Strong understanding of South African TV ecosystem, BRC governance, and audience measurement principles. Experience managing high-value clients and complex stakeholder environments. Excellent communication and presentation skills; familiarity with data platforms and analytics tools.

Key Competencies

• Client-centric mindset; communication excellence; problem-solving; leadership.
• Success Metrics
• Client satisfaction (CSAT/NPS); SLA adherence for support and incident resolution; training completion and engagement rates; stakeholder trust and governance participation.

KPIs for Client Satisfaction

• CSAT (Customer Satisfaction Score) ≥ 90%
• NPS (Net Promoter Score) ≥ +50
• SLA adherence: ≥ 95% of incidents resolved within agreed timelines
• Training engagement: ≥ 80% of clients complete onboarding training
• Governance participation: 100% attendance in scheduled committees and forums.

What We Offer

• Opportunity to lead client engagement for South Africa’s official TV audience currency; high-impact role with visibility across the media industry.