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The Senior Research Manager is a part of NIQ’s Strategic Analytics and Insights (SA&I) team responsible for the SSA region. The role is to be a trusted adviser to our Brand and Media customers, matching SA&I solutions to the clients’ key business questions. Candidates are responsible for earned revenue, and driving revenue growth through retained business.
Candidates will need to have at least 6 years of experience in market research or key account management. They will also have strong interpersonal skills and use these to dive deep into the clients’ businesses, truly understanding the challenges and questions. They live and breathe clients and can demonstrate the value of SA&I solutions, thus driving engagement and client relationships.
You will...
Independently support the management of Brand and Media accounts on behalf of NIQ’s SA&I team, i.e. with the support of the Senior Research Manager act as the internal point of contact and trusted advisor for cross functional teams
Support the understanding of client strategies, structures and key business questions to build sustainable client relationships and intimacy
Deliver quality output to ensure retained business
Understand and execute the value of the SA&I portfolio
Work with the Business Development teams to meet and exceed client expectations and identify opportunities for upselling and cross-selling.
Liaise cross-functionally/markets with other NIQ Brand and Media teams, with a focus on a holistic client centric experience
Be accountable for the full project execution cycle from set-up to final presentation, delivering project excellence, ensuring high NPS from clients
Keep abreast of market research methodologies, clients’ industry trends, and competitor activities
Support the team lead with the upskilling of team members
Positively contribute toward the culture and climate of the SA&I team and wider NIQ organization
You have...
A post graduate qualification
Minimum 5-6 years' work experience in market research with account management expertise
Comprehensive knowledge and understanding of market research methods
Strong client-oriented attitude
Ability to build and maintain long-term customer relationships
Able to “actively listen” to clients, identify business opportunities and understand how to provide strategic relevant output
Strong design and reporting skills
Willingness to go the extra mile
Passion, energy and drive, enthusiasm to learn and develop
Able to work autonomously and establish own priorities and objectives
Comfortable working across teams, bringing together people from different areas of the business
Highly organized and can manage multiple priorities simultaneously.
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