Fresh Openings at iKhokha

Job Description

• Are you a natural leader with a passion for driving results, inspiring teams, and delivering top-notch customer experiences?
• We’re looking for a dynamic, hands-on Store Manager who’s ready to take charge, bring fresh ideas, and lead our store to new heights.
• If you thrive in a fast-paced retail environment and love turning goals into achievements, this is your moment to shine!
• Join us today and be part of an innovative South African Fintech story!

So, what will you do? 

• You will play a pivotal role in driving sales and activation ratios.
• Manage in-branch marketing activities, assist in staff route planning for outbound initiatives, and create revenue-generating opportunities aligned with iKhokha' s goals.
• Take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iK Tribe and culture within the branch.
• Contribute to community engagement efforts, evangelizing iKhokha to create a strong local brand presence.

In addition to the above, you will: 

• Accountable for the performance and management of a few iKhokha store’s.
• Responsible for store P&L’s.
• Sales.
• Customer service.
• Responsible for maintaining relationships linked to stores.
• Interview, recruit, and train new staff.
• Implement Performance management processes to ensure that new staff thrive and targets are met.
• First level HR and IR skills.
• Monitor productivity of staff daily as per company requirement.
• Responsible for in-store stock management.
• Weekly stock takes and cycle counting.
• Maintain asset register of instore equipment.
• Maintain asset register of all branding materials
• Basic understanding of POS systems for stock management.
• Report back to internal stakeholders weekly/monthly on store performance.
• Share ad hoc survey results with necessary internal stakeholders.
• Feedback on general in-store activity.
• Report in required market insights within the designated area.

Qualifications:

• Minimum of a matric qualification.
• Undergraduate Degree (Advantageous)

Deal breakers:

• 3+ years of experience in a similar role
• Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is advantageous
• Experience in retail operations
• Understanding of informal markets and in-branch retail dynamics
• Must be willing to travel to different store locations
• Valid driver’s license and own vehicle

Additional Skills & Knowledge:

• Strong communication skills with the ability to speak both English, Afrikaans and Xhosa Optional
• MS Office Proficiency
• Basic understanding of key stakeholders within the designated Store Location
• Sales Management against designated target

go to method of application »

Job Description

• Ever spotted those cheerful yellow card machines around town? Yep, that's iKhokha, on a mission to revolutionize how small businesses embrace digital payments.
• Join our journey by becoming a Field Sales Specialist, contributing to our digital empowerment narrative in unique ways. If you thrive in a lively sales atmosphere, bring that go-getter spirit, and enjoy a good challenge, this role is tailor-made for you.

So, what will you do?

• You will be responsible for growing the iKhokha customer base and be accountable for hitting steep sales targets in Limpopo:

Trade areas:

• Polokwane and the surrounding areas.
• We need H U N T E R S who will actively source and find new sales opportunities, build a sales pipeline and most importantly, close deals.  If you enjoy a fast paced environment and love a challenge, then keep reading on...

In addition to the above, you will:

• Prospect and canvass for new customers in targeted areas and targeted industries
• Post-sale call and follow ups, logging all activity and demos with clients         
• Promotional or new product upsell/cross sell/service calls
• Research new sales leads, plan country trips and execute plans to acquire new customers
• Ensure all set company Gross Profit, Device sales and Demo targets are achieved on a monthly & quarterly basis
• Complete feedback loops as required which includes Swarm and demo feedback and HubSpot usage and deal pipeline management
• Provide proactive feedback regarding suggested changes or improvements to sales or service procedures that could improve the business      
• Sign-up merchants and assist them with FICA documentation required
• Complimentary follow up visits
• Full focus on specialized campaigns and reporting in detail on this such as top merchant campaign or area targeted campaigns
• Uphold company standards and values at all times when representing the brand
• Monitor competition in the marketplace and share any relevant insights
• Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions and making recommendations to management.
• Maintain professional and technical knowledge through ongoing self and shared learning.

Qualifications

• Completed Matric

Deal breakers:

• Minimum 3 year’s Field/Outbound Sales experience.
• Previous exposure working within merchant services or banking sector is advantageous.
• Excellent communication skills both verbal and written.                            
• Intermediate knowledge using Outlook, Word, Excel, PowerPoint, Sales Software & CRM.            
• FICA training advantageous.                                                               
• Valid driver’s license and own reliable transport is essential.
• Applicants must currently reside in Limpopo.

Additional Skills & Knowledge:

• Proven track record delivering on sales targets and successfully dealing with customer relationships. 
• Advanced knowledge of Sales funnel & pipeline management.