Fresh Openings at Nexio

• The Data Analytics Specialist is responsible for analyzing and interpreting data to support IT support operations and improve service delivery. This role involves gathering and analyzing data from various sources, generating reports, and providing actionable insights to enhance the efficiency and effectiveness of IT support services. The specialist will work closely with the IT team to identify trends, optimize processes, and drive data-informed decision-making.

SCOPE OF WORK: DELIVERABLES, RESPONSIBILITIES AND ACTIVITIES

 Data Collection and Management:

• Gather data from various IT support systems, databases, and tools.
• Ensure data integrity and accuracy by performing regular data validation and cleaning.
• Maintain and manage data repositories for easy access and retrieval.

Data Analysis and Interpretation:

• Analyse data to identify trends, patterns, and anomalies in IT support operations.
• Use statistical methods and data visualization tools to interpret data and generate insights.
• Provide detailed analysis on key performance indicators (KPIs) and metrics.

Reporting & Visualization:

• Develop and maintain regular reports and dashboards to track IT support performance.
• Create visualizations to communicate complex data in an easy-to-understand format.
• Present findings and recommendations to IT management and other stakeholders.

Process Improvement:

• Identify opportunities for process optimization and efficiency improvements based on data analysis.
• Work with the IT team to implement data-driven solutions and best practices.
• Monitor the impact of changes and provide feedback for continuous improvement.

Collaboration & Communication:

• Collaborate with IT support team members to understand their data needs and requirements.
• Communicate analytical findings clearly and effectively to non-technical stakeholders.
• Provide training and support to team members on data analytics tools and techniques.

Qualifications and Experience Requirements

Education and Experience:

• Bachelor’s degree in data science, Computer Science, Information Technology, Statistics, or a related field; or equivalent work experience.
• Minimum of 2 years of experience in data analytics, preferably in an IT support or technical environment.

Technical Skills:

• Proficiency with data analytics tools and software (e.g., Excel, SQL, Tableau, Power BI).
• Strong knowledge of statistical analysis and data visualization techniques.
• Experience with database management and query languages.

Soft Skills:

• Excellent analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Effective communication and presentation skills.
• Ability to work independently and as part of a team.

Personal Attributes and Skills Required

• Be prepared to work irregular hours if required and/or shifts
• Experience in coaching or mentoring junior support staff.
• Familiarity with data analysis tools to interpret customer service metrics.
• Knowledge of industry-specific software and tools.
• Ability to contribute to process improvement initiatives and project management.
•  Attention to detail
• Ability to think and interact logically.
•  A natural curiosity.
•  The ability to work in a team and to be proactive around self-learning.
• The ability to work under pressure and to tight deadlines.
• Assist with additional tasks given to the team.
•  Interpersonal skills.
• Good judgment skills.
• Good communication skills.
• Behavioral traits such as attitude, motivation, and time management.

go to method of application »

• We are seeking a highly skilled and motivated Security Operations Engineer to join our IT Support team. The ideal candidate will be responsible for monitoring, managing, and enhancing the security posture of our IT infrastructure. This role involves identifying and mitigating security threats, responding to security incidents, and ensuring compliance with industry standards and best practices.

SCOPE OF WORK: DELIVERABLES, RESPONSIBILITIES AND ACTIVITIES

Security Monitoring and Incident Response:

• Monitor security alerts and logs from various sources (SIEM, IDS/IPS, firewalls, etc.)
• Investigate and respond to security incidents in a timely manner.
• Conduct root cause analysis and implement corrective actions to prevent future incidents.

Threat Management and Vulnerability Assessment:

• Perform regular vulnerability assessments and penetration testing.
• Analyze and prioritize vulnerabilities, and work with IT teams to remediate them.
• Stay updated on the latest security threats and trends and adjust security measures accordingly.

Security Infrastructure Management:

• Manage and maintain security tools and technologies (antivirus, DLP, firewalls, etc.).
• Ensure the security infrastructure is up-to-date and properly configured.
• Implement and enforce security policies and procedures.

Compliance and Reporting:

• Ensure compliance with relevant regulations and standards (e.g., GDPR, ISO 27001).
• Prepare and maintain documentation related to security policies, procedures, and incidents.
• Generate and present regular security reports to management.

Collaboration and Training:

• Work closely with other IT teams to integrate security practices into all aspects of the IT environment.
• Provide security training and awareness programs for employees.
• Collaborate with external partners and vendors on security-related projects.

Qualifications and Experience Requirements

Education and Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 3-5 years of experience in a security operations or similar role.
• Matric/Grade12

Technical Skills:

• Proficiency in security tools and technologies (SIEM, IDS/IPS, firewalls, antivirus, etc.).
• Strong understanding of network and system security principles.
• Experience with vulnerability assessment and penetration testing.
• Knowledge of regulatory requirements and industry standards (e.g., GDPR, ISO 27001, NIST).

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a strong focus on accuracy and quality.

Certifications (Preferred):

• Certified Information Systems Security Professional (CISSP)
• Certified Ethical Hacker (CEH)
• CompTIA Security+
• GIAC Security Essentials (GSEC)

Personal Attributes and Skills Required

• Be prepared to work irregular hours if required and/or shifts
• Experience in coaching or mentoring junior support staff.
• Familiarity with data analysis tools to interpret customer service metrics.
• Knowledge of industry-specific software and tools.
• Ability to contribute to process improvement initiatives and project management.
• Attention to detail
• Ability to think and interact logically.
• A natural curiosity.
• The ability to work in a team and to be proactive around self-learning.
• The ability to work under pressure and to tight deadlines.
• Assist with additional tasks given to the team.
• Interpersonal skills.
• Good judgment skills.
• Good communication skills.
• Behavioral traits such as attitude, motivation, and time management.