Fresh Openings at WNS Global Services SA

Job Description
Role Purpose

• Deliver efficient and reliable maintenance support across our BPO facility to ensure a functional, safe, and welcoming environment

Key Responsibilities

• Perform general maintenance and repairs on building elements—walls, ceilings, floors, doors, windows, and furniture.
• Conduct regular inspections and preventive maintenance to uphold facility standards.
• Address basic plumbing issues: clear drains, repair leaks, replace taps, and manage minor pipework.
• Execute basic electrical tasks (non-certified): replace bulbs, fuses, and plug points.
• Track and maintain facility tools, equipment, and assets.
• Supervise and liaise with third-party contractors during site visits, installations, or repairs to ensure policy compliance.
• Stay compliant with health, safety, and internal company protocols
• Provide prompt responses to emergency maintenance incidents.
• Assist with office layout changes, furniture reconfiguration, and minor installations.
• Maintain accurate maintenance logs and work records.

Qualifications
 Qualifications & Experience Required

Essential

• Minimum 1–2 years’ experience in general building maintenance roles.
• Skilled with hand and power tools; basic knowledge of electrical, plumbing, carpentry, and HVAC systems.
• Strong commitment to health & safety and compliance with facility protocols.
• Computer literate with good communication skills (English & Afrikaans essential)
• .Must have own mobile phone and be available for shift work (Monday to Friday)

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Job Description
 Role Purpose

• Ensure uninterrupted business operations through a safe and efficient facility environment.
• Manage a site team and lead day-to-day maintenance, proactively manage technical operations, and support lifecycle management of equipment.
• Oversee audits, enforce health & safety standards, guide utilities management, and contribute to continuous improvement across services and infrastructure.

Key Responsibilities

• Operational Excellence & MaintenanceOversee planned, preventive, corrective, and emergency maintenance consistent with SLAs Identify, assess, and resolve facility risks and equipment faults proactively
• Compliance & Continuous ImprovementImplement and maintain HSE, quality, and risk management systems in line with company standards Initiate process improvements to enhance operational effectiveness, energy efficiency, and cost savings Team & Project LeadershipSupervise and mentor technical team, including scheduling, performance feedback, and development Assist with or lead small-scale technical projects, ensuring timely and cost-efficient delivery.•
• Stakeholder Engagement & ReportingServe as the communication hub, coordinating daily operations and handling supplier relationships.Prepare weekly and monthly technical reports for leadership and facilitate regular team and supplier meetings.Maintain audit-ready documentation, including compliance, maintenance logs, and project records.
• Asset & Utilities ManagementManage technical assets’ lifecycle to maximize equipment lifespan and compliance.Oversee utilities usage, monitoring, and cost-control initiatives.Availability & ResponseBe available for standby duty and overtime when required.Respond promptly to emergencies affecting site operations.

Key Relationships

• Key Internal Relationships Business leaders and campaigns, Management, Suppliers, etc.
• Key External Relationships Service Providers, Vendors, Contractors, Landlords, Local Authorities & Supplier, regulatory bodies etc.

Qualifications
Qualifications & Experience Required

Essential

• Matric Grade 12
• Qualified Electrician
• Wireman’s license
• WNS DOL registration
• Minimum N3 or equivariant
• At least 5 years Experienced preferably in a Facilities environment and in a similar role.
• A Valid Driver’s License and own transport
• Own mobile smart phone
• Fluent in both English and Afrikaans
• Proficient in Word, Excel, PowerPoint, outlook etc.

Preferred

• Facilities Management background
• Testing electrical installations
• HVAC systems
• Report writing
• Regulatory compliance
• Vendor contract management
• Staff management (HR basic functions)