Technician at WNS Global Services SA

Job Description
 Role Purpose

• Ensure uninterrupted business operations through a safe and efficient facility environment.
• Manage a site team and lead day-to-day maintenance, proactively manage technical operations, and support lifecycle management of equipment.
• Oversee audits, enforce health & safety standards, guide utilities management, and contribute to continuous improvement across services and infrastructure.

Key Responsibilities

• Operational Excellence & MaintenanceOversee planned, preventive, corrective, and emergency maintenance consistent with SLAs Identify, assess, and resolve facility risks and equipment faults proactively
• Compliance & Continuous ImprovementImplement and maintain HSE, quality, and risk management systems in line with company standards Initiate process improvements to enhance operational effectiveness, energy efficiency, and cost savings Team & Project LeadershipSupervise and mentor technical team, including scheduling, performance feedback, and development Assist with or lead small-scale technical projects, ensuring timely and cost-efficient delivery.•
• Stakeholder Engagement & ReportingServe as the communication hub, coordinating daily operations and handling supplier relationships.Prepare weekly and monthly technical reports for leadership and facilitate regular team and supplier meetings.Maintain audit-ready documentation, including compliance, maintenance logs, and project records.
• Asset & Utilities ManagementManage technical assets’ lifecycle to maximize equipment lifespan and compliance.Oversee utilities usage, monitoring, and cost-control initiatives.Availability & ResponseBe available for standby duty and overtime when required.Respond promptly to emergencies affecting site operations.

Key Relationships

• Key Internal Relationships Business leaders and campaigns, Management, Suppliers, etc.
• Key External Relationships Service Providers, Vendors, Contractors, Landlords, Local Authorities & Supplier, regulatory bodies etc.

Qualifications
Qualifications & Experience Required

Essential

• Matric Grade 12
• Qualified Electrician
• Wireman’s license
• WNS DOL registration
• Minimum N3 or equivariant
• At least 5 years Experienced preferably in a Facilities environment and in a similar role.
• A Valid Driver’s License and own transport
• Own mobile smart phone
• Fluent in both English and Afrikaans
• Proficient in Word, Excel, PowerPoint, outlook etc.

Preferred

• Facilities Management background
• Testing electrical installations
• HVAC systems
• Report writing
• Regulatory compliance
• Vendor contract management
• Staff management (HR basic functions)