Optimal Growth Technologies provides organizations of all sizes with the best, most trustworthy solutions. In the ever-evolving technology market, we believe that companies need reliable allies who can guide them through the challenges that accompany technological growth
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Role Purpose
- The HR Manager is responsible for the operational management and execution of HR practices across the organisation. This role focuses on day-to-day HR management, policy implementation, employee relations, and performance management, ensuring consistency, compliance, and effective people practices that support business operations.
Key Responsibilities
HR Operations & Performance Management
- Manage and implement performance management processes across all departments
- Support the rollout, tracking, and reporting of KPIs at individual and team levels
- Work closely with line managers to address performance gaps and improvement plans
- Ensure performance processes are applied consistently and fairly
Policies, Procedures & Compliance
- Implement and maintain HR policies and procedures in line with labour legislation
- Ensure consistent application of policies across the organisation
- Update HR procedures to support operational and organisational requirements
- Provide hands-on guidance to managers on policy interpretation and compliance
Employee Relations & Disciplinary Management
- Manage disciplinary processes, grievances, and dispute resolution
- Prepare and oversee disciplinary hearings, warnings, and corrective actions
- Support managers with performance counselling and corrective measures
- Liaise with labour consultants and external advisors when required
Manager & Employee Support
- Act as the primary HR point of contact for employees and line managers
- Provide day-to-day HR advice and support to management
- Assist with change management and internal communication initiatives
HR Administration & Reporting
- Oversee HR administration, records, and reporting
- Track HR metrics and operational risks
- Provide regular HR reports to leadership
Key Skills & Experience
- Proven experience in an HR Manager or Senior HR Generalist role
- Strong working knowledge of labour legislation and HR processes
- Hands-on experience managing performance and disciplinary matters
- Strong organisational, communication, and problem-solving skills
Qualifications
- Degree or diploma in Human Resources, Industrial Relations, or related field
- HR professional registration (advantageous)
Key Competencies
- Practical, solutions-driven approach
- High attention to detail
- Strong interpersonal and conflict resolution skills
- Ability to operate effectively in an operational environment
- Professional, resilient, and reliable
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Role Purpose
- The Client Relationship Specialist is responsible for managing and strengthening client relationships while coordinating account activities and supporting project delivery. This role sits at the intersection of customer engagement, account management, and project coordination, ensuring clients receive consistent, high-quality service and clear communication across engagements.
Key Responsibilities
Client Relationship & Customer Experience
- Act as the primary point of contact for assigned clients
- Build strong, trusted relationships through regular engagement and communication
- Understand client needs and ensure expectations are managed effectively
- Address client queries, concerns, and escalations in a timely and professional manner
- Drive client satisfaction, retention, and long-term partnerships
Account Management
- Manage day-to-day account activities and ensure contractual deliverables are met
- Coordinate onboarding of new clients and services
- Track account performance, milestones, and service levels
- Identify opportunities for account growth, upselling, or cross-selling
- Maintain accurate client records and reporting
Project & Delivery Coordination
- Support planning and coordination of client projects across internal teams
- Track project progress, timelines, and deliverables
- Facilitate communication between clients, consultants, and delivery teams
- Assist with project documentation, status updates, and reporting
- Ensure projects remain aligned with scope, timelines, and client expectations
Key Skills & Experience
- Experience in client relationship management, account management, or customer success
- Exposure to project coordination or project management environments
- Strong communication skills (written and verbal)
- Ability to manage multiple clients and priorities simultaneously
- Strong organisational and problem-solving skills
- Comfortable working independently in a remote environment
- Proficient in CRM systems, project tracking tools, and MS Office / Google Workspace
Key Competencies
- Client-focused and service-oriented mindset
- Strong relationship-building and stakeholder management skills
- Attention to detail and follow-through
- Proactive and solutions-driven approach
- Ability to work collaboratively across distributed teams
- Adaptable and comfortable in a fast-paced environment
go to method of application »
Role Purpose
- The HR Manager is responsible for the operational management and execution of HR practices across the organisation. This role focuses on day-to-day HR management, policy implementation, employee relations, and performance management, ensuring consistency, compliance, and effective people practices that support business operations.
Key Responsibilities
HR Operations & Performance Management
- Manage and implement performance management processes across all departments
- Support the rollout, tracking, and reporting of KPIs at individual and team levels
- Work closely with line managers to address performance gaps and improvement plans
- Ensure performance processes are applied consistently and fairly
Policies, Procedures & Compliance
- Implement and maintain HR policies and procedures in line with labour legislation
- Ensure consistent application of policies across the organisation
- Update HR procedures to support operational and organisational requirements
- Provide hands-on guidance to managers on policy interpretation and compliance
Employee Relations & Disciplinary Management
- Manage disciplinary processes, grievances, and dispute resolution
- Prepare and oversee disciplinary hearings, warnings, and corrective actions
- Support managers with performance counselling and corrective measures
- Liaise with labour consultants and external advisors when required
Manager & Employee Support
- Act as the primary HR point of contact for employees and line managers
- Provide day-to-day HR advice and support to management
- Assist with change management and internal communication initiatives
HR Administration & Reporting
- Oversee HR administration, records, and reporting
- Track HR metrics and operational risks
- Provide regular HR reports to leadership
Key Skills & Experience
- Proven experience in an HR Manager or Senior HR Generalist role
- Strong working knowledge of labour legislation and HR processes
- Hands-on experience managing performance and disciplinary matters
- Strong organisational, communication, and problem-solving skills
Qualifications
- Degree or diploma in Human Resources, Industrial Relations, or related field
- HR professional registration (advantageous)
Key Competencies
- Practical, solutions-driven approach
- High attention to detail
- Strong interpersonal and conflict resolution skills
- Ability to operate effectively in an operational environment
- Professional, resilient, and reliable
go to method of application »
Role Purpose
- The HR Executive is responsible for setting and driving the people strategy of the organisation. This role focuses on culture, performance, leadership alignment, and governance, ensuring that HR initiatives directly support business strategy, growth, and long-term organisational effectiveness.
Key Responsibilities
Culture & Organisational Performance
- Shape and embed a high-performance, values-driven organisational culture
- Design and oversee performance management frameworks across the organisation
- Drive KPI strategy and performance accountability across departments
- Partner with executive leadership to enable continuous improvement
HR Strategy, Policies & Governance
- Define HR strategy aligned to business objectives
- Develop and approve HR policies, procedures, and governance frameworks
- Ensure compliance with labour legislation and best-practice standards
- Provide executive-level guidance on complex employee relations matters
Leadership & Stakeholder Advisory
- Act as a trusted advisor to executive and senior leadership
- Coach leaders on people strategy, performance, and change management
- Influence leadership behaviours that support culture and accountability
Risk, Compliance & Employee Relations Oversight
- Provide oversight of disciplinary, grievance, and dispute processes
- Manage HR-related risk and ensure fair, consistent outcomes
- Engage external legal and labour advisors when required
HR Insights & Reporting
- Analyse HR metrics, trends, and risks to inform executive decision-making
- Provide strategic HR insights and recommendations to leadership
Key Skills & Experience
- Proven experience in an HR Executive, HR Business Partner, or Senior HR Leadership role
- Strong strategic understanding of people, performance, and organisational culture
- Deep knowledge of labour legislation and HR governance
- Ability to influence and partner at executive level
Qualifications
- Degree or postgraduate qualification in Human Resources, Industrial Relations, or related field
- HR professional registration (advantageous)
Key Competencies
- Strategic, commercial, and people-focused
- High levels of integrity and accountability
- Strong leadership presence and influence
- Confident decision-maker
- Resilient and adaptable in complex environments
go to method of application »
Role Purpose
- The Client Relationship Specialist is responsible for managing and strengthening client relationships while coordinating account activities and supporting project delivery. This role sits at the intersection of customer engagement, account management, and project coordination, ensuring clients receive consistent, high-quality service and clear communication across engagements.
Key Responsibilities
Client Relationship & Customer Experience
- Act as the primary point of contact for assigned clients
- Build strong, trusted relationships through regular engagement and communication
- Understand client needs and ensure expectations are managed effectively
- Address client queries, concerns, and escalations in a timely and professional manner
- Drive client satisfaction, retention, and long-term partnerships
Account Management
- Manage day-to-day account activities and ensure contractual deliverables are met
- Coordinate onboarding of new clients and services
- Track account performance, milestones, and service levels
- Identify opportunities for account growth, upselling, or cross-selling
- Maintain accurate client records and reporting
Project & Delivery Coordination
- Support planning and coordination of client projects across internal teams
- Track project progress, timelines, and deliverables
- Facilitate communication between clients, consultants, and delivery teams
- Assist with project documentation, status updates, and reporting
- Ensure projects remain aligned with scope, timelines, and client expectations
Key Skills & Experience
- Experience in client relationship management, account management, or customer success
- Exposure to project coordination or project management environments
- Strong communication skills (written and verbal)
- Ability to manage multiple clients and priorities simultaneously
- Strong organisational and problem-solving skills
- Comfortable working independently in a remote environment
- Proficient in CRM systems, project tracking tools, and MS Office / Google Workspace
Key Competencies
- Client-focused and service-oriented mindset
- Strong relationship-building and stakeholder management skills
- Attention to detail and follow-through
- Proactive and solutions-driven approach
- Ability to work collaboratively across distributed teams
- Adaptable and comfortable in a fast-paced environment
go to method of application »
Role Purpose
- The HR Executive is responsible for setting and driving the people strategy of the organisation. This role focuses on culture, performance, leadership alignment, and governance, ensuring that HR initiatives directly support business strategy, growth, and long-term organisational effectiveness.
Key Responsibilities
Culture & Organisational Performance
- Shape and embed a high-performance, values-driven organisational culture
- Design and oversee performance management frameworks across the organisation
- Drive KPI strategy and performance accountability across departments
- Partner with executive leadership to enable continuous improvement
HR Strategy, Policies & Governance
- Define HR strategy aligned to business objectives
- Develop and approve HR policies, procedures, and governance frameworks
- Ensure compliance with labour legislation and best-practice standards
- Provide executive-level guidance on complex employee relations matters
Leadership & Stakeholder Advisory
- Act as a trusted advisor to executive and senior leadership
- Coach leaders on people strategy, performance, and change management
- Influence leadership behaviours that support culture and accountability
Risk, Compliance & Employee Relations Oversight
- Provide oversight of disciplinary, grievance, and dispute processes
- Manage HR-related risk and ensure fair, consistent outcomes
- Engage external legal and labour advisors when required
HR Insights & Reporting
- Analyse HR metrics, trends, and risks to inform executive decision-making
- Provide strategic HR insights and recommendations to leadership
Key Skills & Experience
- Proven experience in an HR Executive, HR Business Partner, or Senior HR Leadership role
- Strong strategic understanding of people, performance, and organisational culture
- Deep knowledge of labour legislation and HR governance
- Ability to influence and partner at executive level
Qualifications
- Degree or postgraduate qualification in Human Resources, Industrial Relations, or related field
- HR professional registration (advantageous)
Key Competencies
- Strategic, commercial, and people-focused
- High levels of integrity and accountability
- Strong leadership presence and influence
- Confident decision-maker
- Resilient and adaptable in complex environments
go to method of application »
Role Purpose
- The Business Growth Executive is responsible for driving revenue growth and expanding companies professional services footprint through strategic sales and marketing initiatives. This role focuses on identifying new business opportunities, strengthening existing client relationships, and supporting brand positioning within the professional services market.
Key Responsibilities
Sales & Business Development
- Identify, qualify, and pursue new business opportunities aligned to companies service offerings
- Build and maintain a strong sales pipeline across target markets and industries
- Lead client engagements from initial contact through proposal, negotiation, and closure
- Develop tailored proposals, presentations, and commercial models for professional services engagements
- Achieve agreed revenue and growth targets
Client Relationship Management
- Strengthen relationships with existing clients to drive repeat business and account expansion
- Act as a trusted advisor to clients by understanding their business challenges and growth objectives
- Collaborate with delivery teams to ensure smooth handover and ongoing client satisfaction
Marketing & Brand Enablement
- Support marketing initiatives to enhance companies brand presence and market positioning
- Contribute to thought leadership, case studies, and sales enablement material
- Work closely with marketing partners on campaigns, events, and digital presence
- Provide market insights to inform service offerings and go-to-market strategies
Strategic & Internal Collaboration
- Partner with leadership to refine growth strategies and sales priorities
- Maintain accurate pipeline reporting, forecasting, and CRM updates
- Monitor market trends, competitor activity, and client needs
- Support internal initiatives aimed at improving sales effectiveness and customer engagement
Key Skills & Experience
- Proven experience in sales and/or marketing within professional services (consulting, IT services, or similar)
- Strong commercial acumen with the ability to develop and close complex service-based deals
- Excellent relationship-building and stakeholder engagement skills
- Confident presenter with strong written and verbal communication abilities
- Experience working with CRM systems and sales reporting tools
- Self-motivated, target-driven, and comfortable operating in a growth-focused environment
Key Competencies
- Strategic and commercially minded
- Results-driven with a proactive approach
- Strong negotiation and influencing skills
- Collaborative and team-oriented
- Adaptable and resilient
- High levels of professionalism and accountability
Method of Application
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