Job Openings at FlySafair

Description

• Provide day-to-day office and administrative support to the Flight Operations team and Chief Pilot.
• Manage incoming calls, emails, and correspondence, ensuring efficient communication flow.
• Arrange and schedule meetings and appointments, including logistics and room bookings.
• Prepare and circulate meeting agendas and in advance.
• Take accurate and detailed meeting minutes, ensuring timely distribution and follow-up on action items.
• Maintain filing systems and ensure documentation is organised and accessible for auditing and compliance purposes.
• Act as point of contact for Flight Deck crew queries, escalating matters where required.
• Liaise with the Rostering and Training Department regarding roster requirements and changes as required.
• Coordinate with HR regarding reports and crew related matters, including onboarding of new Flight Deck crew.
• Administer updates for new crew starts and maintain crew-related documentation.
• Support crew with iPad-related matters, including troubleshooting, updates, and device distribution.
• Assist in the preparation, compilation, and formatting of both regular and ad hoc reports which include Seniority listing, leave reporting etc.
• Ensure Flight Operations documents are prepared, updated, and distributed to the relevant stakeholders.
• Keep operational records, manuals, and reports updated in line with company and regulatory requirements.
• Follow up on deadlines, ensuring system updates and reporting obligations are completed on time.
• Liaise with the Chief Training Captain, Fleet Captain, EBT Manager, Cadet Manager, and Office Pilots to provide timely administrative and operational support.

Requirements

• Grade 12 or Equivalent (Essential);
• Relevant tertiary qualification Advantageous);
• 1-3 years' experience in office administration (Essential)
• Administration experience (Essential);
• Aviation/Operations experience (Advantageous);
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint and Outlook);
• Strong administrative skill;
• Organised, systematic and excellent attention to detail;
• Excellent interpersonal skills and confident to deal with internal and external customers;
• Good communication skills;
• Task orientated and ability to multi-task;
• Ability to learn quickly and effectively.

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Description

• Assist passengers with ticket sales, bookings and flight changes;
• Handle issues such as delays, cancellations, and other operational challenges;
• Explain processes to customers and provide assistance where necessary;
• Supervise Ticket Sales staff;
• Supervise ticket sales representatives, including their training, coaching, and performance evaluation;
• Ensure that all ticket sales representatives adhere to FlySafair policies and procedures, including pricing, ticketing, and refund policies;
• Resolve customer complaints and issues related to ticket sales;
• Oversee the day-to-day operations of the ticket sales department, including managing staff, scheduling and shifts;
• Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
• Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.

Requirements

• Grade 12 or equivalent (Essential);
• Travel Degree or Diploma (Advantageous);
• Minimum of 2-4 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling);
• No criminal or credit record;
• Must be willing to work on weekends and public holidays;
• Excellent understanding and experience of delivering great customer service;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook);
• Excellent communication skills (verbal and written);
• Conflict resolution skills;
• Excellent phone etiquette;
• Must be willing to work shifts.

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Description

• Assist the staff with the permit application process and facilitate the return of permit cards and supporting documentation to the ACSA Permit Office;
• Maintain accurate and up-to-date records for all ACSA permits and staff parking allocations across airport teams;
• Assist operational teams with permit-related queries and ensure compliance with permit procedures;
• Source quotations and create purchase requisitions (PRs) on Sage for all office and operational supplies, including stationery (branded and standard), refreshments, cleaning products, and ice;
• Receipt goods in Sage X3 upon delivery and orders;
• Verify supplier invoices and forward them to the accounts department for processing;
• Reconcile meal voucher invoices, ensure necessary approvals are obtained, and upload supporting documentation to the company drive;
• Provide day-to-day administrative assistance to the Airport Manager and operational team;
• Support the Operations team at Ticket Sales during peak periods or as required;
• Compile and maintain staff rosters to ensure adequate operational coverage;
• Upload staff schedules to the Kronos system;
• Assist with station audit preparation and compliance documentation;
• Coordinate the dispatch and co-mailing of packages to operational stations;
• Assist with compiling KPI statistics and operational performance reports;
• Provide first-line IT support to operational teams and escalate issues to the IT department when necessary;
• Liaise with the ACSA Surveillance Department to retrieve and review incident or accident-related footage;
• Engage with internal and external stakeholders to support effective communication and build strong, professional working relationships.

Requirements

• Grade 12 or Equivalent (Essential);
• Relevant Diploma/Degree (Advantageous);
• Minimum of 1-3 years' experience in office administration (Essential);
• Airline experience (Beneficial);
• Airline system knowledge (Radixx Res, DCS, Kronos, Flowcentric, Sage (Beneficial);
• Proficient use of the Microsoft Office suite;
• Strong Administrative skills;
• Time Management skills;
• Excellent communication skills (verbal and written);
• Strong interpersonal skills;
• Planning and organizational skills;
• Deadline driven.

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Description

• Responsible for flight tracking and monitoring;
• Monitor weather conditions along flight routes and at destination airports;
• Provide pilots with updates and advise on any potential weather-related hazards;
• Notify the relevant stakeholders of any diversion or irregular routing;
• Maintain communication with Flight deck crew inflight as and when required;
• Responsible for the driver schedule management;
• Assist the Flight Operations office when required;
• Communicate estimated time of arrival (ETA) to the relevant parties;
• Capture of flight movements on operational software;
• Assist in coordinating emergency response efforts and providing support to pilots and passengers as and when required.

Requirements

• Grade 12 or Equivalent (Essential);
• Minimum of 3 years' relevant work experience Aviation experience (Advantageous);
• Willing and able to work shifts;
• Willing to work weekends and Public Holidays Own transport;
• Proficient in the use of Microsoft Office (Word, Excel, and Outlook);
• Fluent in English;
• Attention to detail;
• Ability to work under pressure;
• Time Management;
• The ability to identify irregularities in an aircrafts planned movements.

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Description

• Training Delivery;
• Assist in identifying and addressing learning challenges, instructional issues, and new training needs;
• Identify opportunities for improvement to training delivery and trainee experience;
• Identify training needs in line with organisational requirements;
• Facilitate training sessions in classroom and virtual formats in line with the training manual and updated training material;
• Monitor, support and provide trainees with individual feedback to assist in their development;
• Complete and distribute training documents and records in line with regulations and procedures;
• Assist with the development of training material;
• Prepare training rooms and ensure that training material is readily available;
• Stay up to date with relevant regulations, notices, directives, SOPs and policies.

Requirements

• Grade 12 or Equivalent (Essential);
• Current and Valid RSA Cabin Crew Licence (Essential) ;
• Current SACAA instructor designation in Cabin Crew (Essential);
• Train the Trainer and Assessor certifications (Essential);
• Diploma / Training related qualification (Advantageous);
• 1000 hours of flying experience as an active Cabin crew Member (Essential);
• Willing to travel;
• Sound knowledge of MS Excel, MS word and MS Outlook (Essential);
• Knowledge of SACAA regulations (Essential);
• Knowledge of Standard Operating Procedures as per the SACAA (Essential);
• Knowledge of educational and training techniques and methods (Essential).