The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
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Purpose of the Job
- Medirite Greenacres is looking for a qualified Pharmacist Assistant Post Basic to join our team starting Immediately.
- The successful candidate will assist the pharmacist with dispensing and performing pharmacy-related administrative duties.
Key Performance Areas include:
- Stock control
- Dispensing (under the supervision of a pharmacist)
- Administration
- Housekeeping
- Frontshop service
- Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
Job Objectives
- Stock control
- Dispensing (under supervision of a pharmacist)
- Administration
- Housekeeping
- Frontshop service
Qualifications
Essential:
- Qualified as a Post Basic Pharmacist Assistant.
- Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.
Experience
- Two years+ experience working in a similar role.
Knowledge and Skills
Essential:
Customer service orientated
- Dispensing knowledge
- Knowledge of dispensing systems and ordering systems
- Desirable:
- Knowledge of Retail/ FMCG operations
Closing Date
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Purpose of the Job
- The purpose of the Service Desk Operator is to timeously and effectively respond to electronic IT user queries through the receipt of incidents reported by users, and co-ordinate rapid and appropriate responses to restore the IT services as quickly as possible, ensuring the least impact on business operations.
- This role applies knowledge of company IT systems and products to conduct troubleshooting, analysis and resolution or escalation of the user incidents within established company standards and timelines.
Job Objectives
- Provide 1st Line Support:
- Perform 1st line technical analysis of end-user problems to troubleshoot and resolve incidents in line with standards and timelines for ITIL frameworks and Service Level Agreements.
- Provide high quality service during customer interactions, and ensuring the customer is well informed about the problem, resolution timelines and timeous feedback on all stages.
- Liaise with service desk and application support teams to facilitate incident resolution.
Incident Escalation:
- Update the logging system with required and appropriate information, ensuring an accurate understanding and interpretation of details provided by the end user.
- Adhere to the established organisational standards, procedures, and timelines.
- Efficiently escalate any unresolved problems or requests to the relevant application support (2nd line support) team with accurate information and problem diagnosis prior to the escalation.
Communication:
- Manage all client communications in an efficient and professional manner and ensure that technical information conveyed is accurate, easy-to-understand and detailed for the end-user.
- Execute all client interactions or communication within established business communications channels and systems (ITSM, emails, chats etc).
- Continuously communicate incident progress or resolution steps to clients.
Qualifications
- Matric / Grade 12 certification – (essential).
- A or N Certification - (essential).
- National Certificate in IT (Customer Support: Level 5) – (essential)
Experience
- 1 Years' experience in general IT operations/support services or similar role with knowledge of 1st line support service and experience resolving and escalating IT related queries within a service desk support environment in a retail context – (essential).
- Experience in a Retail / Wholesale / Financial Services industry – (preferred).
- Experience with remote support and troubleshooting of incidents related to Point of Sale (POS), SAP, and Microsoft applications - (desired).
Knowledge and Skills
- Working knowledge of MS Office Suite - (essential).
- Good understanding of Incident, Knowledge, and Problem Management - (desired).
Closing Date
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Purpose of the Job
- Ok Furnitures is a division of The Shoprite Group, Africa's largest retailer, currently has an exciting opportunity available to join our team as a Sales Person.
- This opportunity will have you operate in a fast-paced furniture retail environment.
- You will be selling merchandise against sales targets and create sales opportunities for current and future sales.
- If you are adept at identifying and meeting customer needs, driving sales and delivering outstanding service, then this is the role for you.
Job Objectives
- Perform sales activities to generate sales
- Identify and understand customer needs
- Provide customers with excellent service and accurate information
- Perform sales administration duties in line with Company Policy
- Achieve sales targets by effectively selling the company's products and/or services
- Maintain merchandising standards
- Perform prospecting activities
- Manage self and contribute to the team
Qualifications
- National Senior Certificate
Experience
- Essential (1-2 years) Experience in a selling environment. Desirable (1 year) Retail or Furniture environment desirable (1 year) Retail Furniture Procedures
Knowledge and Skills
- Essential (1 year) Computer literacy. Desirable (6-12 months) Retail Furniture operations knowledge (6 months) Furniture Product
Closing Date
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Purpose of the Job
- To manage, maintain, and optimize all vehicle-installed systems and related operational processes, ensuring accurate data flow, compliant driver behaviour, and effective coordination between technical, administrative, and operational teams. The role also drives continuous improvement initiatives that enhance efficiency, productivity, and operational reliability.
Job Objectives
Fleet System Operations
- Manage the day-to-day operation, performance, and accuracy of all systems installed in company vehicles.
- Maintain full control of system configurations, ensuring all vehicles operate on correct and updated settings.
- Monitor system outputs and data quality, identifying inconsistencies and driving corrective action.
Cost and Administration Control
- Review, verify, and approve monthly system-related costs in partnership with the Admin Manager.
- Maintain accurate records of system usage, installations, faults, and cost allocations.
Service Provider & Issue Management
- Track, escalate, and resolve system-related issues with internal teams and external service providers.
- Ensure quick turnaround on unresolved faults to minimise operational downtime.
Installations and Deployment
- Coordinate and schedule new system installations across the fleet.
- Ensure installation standards and timelines are met and documented.
Driver Performance Monitoring
- Compile, analyse, and distribute exception reports related to driving behaviour, highlighting compliance and non-compliance.
- Conduct corrective discussions, coaching, and disciplinary action for drivers when required.
Accident & Insurance Information Management
- Oversee the accurate collection, management, and reporting of all accident-related information.
- Coordinate documentation for insurance claims to ensure timely processing and closure.
Training and Development
- Manage and support driver training programmes in partnership with the People Specialist.
- Track training completion and ensure drivers meet operational competency standards.
Debriefing Process Management
- Oversee staff responsible for capturing, processing, and maintaining information used in the debriefing process.
- Ensure procedures are followed consistently and that outcomes are accurately recorded.
Innovation, Efficiency & Continuous Improvement
- Proactively identify opportunities to streamline operations, reduce waste, and enhance system efficiency.
- Introduce new ideas, tools, and processes that improve data accuracy, operational performance, or workflow automation.
- Lead small-scale improvement projects and collaborate with cross-functional teams to implement innovative operational practices.
- Stay informed on best practices, technology updates, and process innovations relevant to fleet systems and operational excellence.
General Operational Support
- Provide cross-functional operational support as needed to ensure workflow continuity and business efficiency.
Qualifications
- The minimum requirement is grade 12
- A tertiary qualification with Logistics/ Commercial/ Management subjects will be an advantage.
Experience
- A successful track record at management level in an operations/ distribution position is essential.
- This responsibility should include systems management and involvement with the expense management process.
Knowledge and Skills
- Thorough working knowledge of the tracking system as well as disciplinary procedures.
- Good interpersonal skills at management and staff level.
- Computer literacy: A good level of Computer literacy is essential in word and excel
Closing Date
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Purpose of the Job
- The purpose of Call Centre Supervisor role is to coordinate and support daily activities within the Call Centre by guiding agents, monitoring operational performance, resolving escalated queries, and ensuring consistent delivery of service standards. The role provides task leadership to the team, ensuring schedules, processes, and service expectations are followed.
Job Objectives
- Operational Coordination & Service Delivery:
- Monitor service levels and highlight deviations, ensuring the team adheres to operational expectations.
- Coordinate the completion of daily tasks to meet call centre requirements, deadlines, and quality standards.
- Support the team by addressing real-time issues and guiding them to follow correct processes.
Team Guidance, Support & Development:
- Provide daily task direction and coaching to agents, reinforcing quality and performance expectations.
- Guide staff through performance documentation requirements and assist with implementing performance-related actions.
- Support implementation of training and knowledge refreshers to maintain up-to-date product knowledge.
Scheduling, Attendance & Task Allocation:
- Coordinate shift schedules and ensure appropriate coverage for operational periods.
- Oversee agent timesheets and monitor adherence to scheduled hours.
- Allocate tasks or queues to agents based on workload, availability, and service requirements.
Customer & Client Query Handling:
- Address escalated client or customer queries and coordinate resolutions with relevant stakeholders.
- Provide feedback to management and agents on recurring issues or customer insights.
Reporting & Administrative Support:
- Prepare, update, and distribute operational reports as required.
- Maintain accurate administrative records relating to attendance, performance, coaching, and operational tasks.
- Capture or update agent codes and systems-related records.
Quality & Standards Compliance:
- Reinforce departmental standards and ensure the team follows policies, procedures, and customer service guidelines.
- Monitor quality of calls and guide agents to improve service delivery.
Discipline & Conduct Support:
- Monitor staff conduct and identify issues requiring intervention.
- Assist management with disciplinary processes by providing supporting information and reporting on adherence.
Qualifications
- National Diploma or equivalent in Business, Contact Centre Management, or a related field (essential).
Experience
Essential:
- 4 years’ experience in call centre supervisory, senior agent or similar role.
- Experience coordinating service levels, scheduling, coaching, and reporting.
Knowledge and Skills
- Knowledge of Microsoft (essential).
Closing Date
Method of Application
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