Fresh Opportunities at wePlace

Role Purpose and Responsibilities: 

You will be expected to support DTS (in-house software) users (record, troubleshoot and fix issues) and should be able to write and maintain applications written in: 

• Microsoft Access
• VBA (Visual Basic for Applications)
• T-SQL (Transact - SQL)
• Visual Basic and C# using Visual Studio 

Knowledge of more recent languages, such as HTML, CSS and JavaScript, as well as an understanding of web page design and implementation, would be a plus.

You will also be expected to be involved in documenting the system.

In addition, you should also:

• Demonstrate a willngess to solve problems
• Have the ability and tenacity to tackle issues that they have not come across before (i.e. the ability to extraploate, cross-apply knowledge, figure things out)
• Have some track record of academic/work experience that shows an ability to think (hopefully, out of the box)

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Purpose: 

• Release managers coordinate with different stakeholders for requirements, testing, and release calendar of necessary components.
• They ensure a synchronous running of day-to-day processes.
• Planning with several software development teams is a part of the release manager's duty. 

Key Responsibilities: 

• Collaboration and coordination of end-to-end release process.
• Communicate with Project Teams, to understand the demand, prepare landscape and sandbox setup proposal.
• Providing leadership, control and take responsibility for the given area and manage and coordinate the deployment process.
• Supporting and planning project cutovers and oversee deployments.
• Manage releases according to the organization standards and adhere to timelines.
• Ensure appropriate resources are available and communicate deployment status as necessary.
• Subject Matter Expert for release management tools to act a leader to support, train other team members if they are facing any issues in the deployment of their releases and/or project streams.
• Mitigating risk by identify risks during code conflict, merging and make sure to deploy quality code in production and conduct release reviews, take accountability for driving a decision on Go Live of business requirement.
• Salesforce Platform Knowledge is essential to be proficient in refreshing a sandbox, must know how to package and deploy metadata components, knowledge on release branching strategies, code merging and should have worked on conflict resolution strategies.
• Understand and command and awareness of:
• Plan, Do, Check and Act with respect to the deployment of metadata components into the Salesforce org.
• Quality, Automate, Pipeline, Integrate, Deployment of quality code by running Static code analysis tools, automate most of the process by running deployment pipelines, Integrating the code, and deploying the metadata components into target org.
• Create and communicate implementation plans.
• Efficient to work on application life cycle management solutions like Jira, Gearset, AccelQ.
• Plan and give weekly updates on the release activities.
• Maintain documentation related to procedures on build and release, various notifications list, and dependencies.
• Make improvements in the methodologies used for configuration management and development of software that helps to find ways to use in configuration management.

Qualifications: 

• Suitable tertiary qualification.
• Project Management experience.

Experience: 

• Minimum of 3-4 years’ experience as a Release Manager.
• Knowledge of CI/CD pipelines.
• Good understanding of application infrastructure, system architecture, and operating system.
• Experience in working with DevOps and Agile methodologies.
• Working knowledge of Software Development Lifecycle.

Will be measured on: 

• Release success rate (including rollbacks, on time delivery).
• Escaped Defects.
• Defect rate.
• Number of releases.
• Deployment duration.
• Release duration.
• Downtime, number of outages caused by a Release.
• Number of incidents caused by a Release.
• Mean time to repair.
• Average lead time.
• Average cycle time.  

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Purpose: 

• The DevOps engineer is responsible for actioning, leading, and coordinating the activities of different teams to create and maintain our platform, shorten the software development cycle, increase the frequency of deployments, and allow for more dependable releases with synchronized environments.
• The DevOps engineer will work with various development teams to continually promote improvement in quality standards, procedures, integration, policies, best practices, CI/CD, test automation and monitoring.
• The DevOps engineer will oversee the DevOps process end to end, including backups, managing access, defining, and tracking DevOps KPI’s.  Gain ownership and control over deployments and deployments.  

Key Responsibilities: 

• Perform triage on all issues logged to identify and assessing issues on all existing and new applications and software used in DevOps, this includes:
• Resolve issues as quickly as possible, but also understand the root cause to avoid re-occurrence, communicate back to end user in SLA, train where necessary, if development is required, ensure issue is understood and resolved, and tested, facilitate service transition to avoid key man dependencies. Team must be always aligned with updated knowledge base areas.
• Get involved in DevOps by:
• Deploying declarative changes between orgs and version control, monitoring changes made to orgs and roll back mistakes, and by using automated DevOps processes to test, validate, and push code changes.
• Deploying large Salesforce changes for whole business units, creating standardized release models (“develop once, deploy anywhere”).
• Developing agile DevOps practices and source-driven workflows for everyone to contribute seamlessly (in collaboration without interfering with each other’s work!). Monitor DevOps performance and increase the frequency and reliability of releases, plus track KPIs for teams and report on DevOps ROI.
• In checking that newly developed features and customizations meet user, technical, and business requirements, you can execute tests, including UI testing, and ensure code conforms to best practice, data compliance, and security.
• Monitor system health, manage fallout, perform daily checks, report issues and drive incidents according to process and SLA.
• Work with cross functional teams from various departments to resolve issues.
• Being the evangelist, mentor and training of best practice DevOps processes and procedures to technical teams.
• Build understanding of metadata types and keep an eye on Salesforce’s quarterly releases.
• Get involved with Salesforce DevOps community for lessons learnt.
• Focus on how to commit changes to source control, opening pull requests, and how to review and merge each other’s work in source control.
• Drive optimal use of CI/CD tool (gearset).
• Running data deployments (sandbox seeding) to test features.
• Reviewing developers’ code coverage (using automated unit testing) and code quality (using static code analysis).
• Own how the teams recovers from mistakes and disasters: rollbacks, hotfixes, and restoring from backups.
• Driving Disaster Recovery Strategy and Testing once a year.
• Writing reports, document root causes, support guides and any artifacts required to keep knowledge retained.
• Able to design processes that are efficient and solutions that are scalable.
• An excellent written and verbal communicator with the ability to learn quickly.
• Prepare comprehensive documentation detailing the DevOps processes and procedures.
• Continuously challenge SLA to the minimum to ensure optimal customer experience and same day activation.
• Drive cost reduction to a minimum.

Qualifications: 

• Suitable tertiary qualification.

Experience: 

• 2-5 years of experience Salesforce administration, release management, or developer experience.
• Experience with gearset.
• Able to read, interpret and write Apex, SQL/SOQL/SAQL code.
• Experienced within Salesforce Sales and Service Cloud (Certified Administrator, Certified Developer).
• Deployment via Gearset (or similar tool).
• Experienced in the following: Languages (Apex), Database Technologies (SQL), Scripting (Shell, batch), SF Deployment (SFDX, Change sets, SF Metadata API), Version control tools (Git, Bitbucket), Build Automation tools (Antirabbit, Bamboo, Jenkins, Maven, Apache Ant), Project tracking tools (Jira), Additional Skills (Experience in any programming language (Python, Java), test automation, AWS cloud, Azure cloud, Code coverage, Unit testing).

Systems & Proficiency: 

• MS suite (Excel, Word, PowerPoint, Outlook).
• Salesforce

Will be measured on: 

• Release velocity.
• Lead time.
• Restore time.
• Change failure rate.
• 360 reviews.  

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Purpose of the job
They are seeking a highly motivated, assertive, and experienced Scrum Master to join our dynamic team. As a Scrum Master, you will facilitate Agile practices and processes, ensuring that our teams effectively adhere to the principles of Scrum.  This person needs to embody the values of Agile, must be a good facilitator, coach, and leader, enabling teams to work efficiently and deliver high-quality products iteratively.

Key responsibilities

• Guide and coach, the team on Agile principles and Scrum practices.
• Facilitate Scrum events (Daily Stand-ups, Sprint Planning, Sprint Review, Retrospectives) and ensure their effectiveness.
• Shield the team from external interruptions and distractions to maintain focus and productivity.
• Collaborate with Product Owners to maintain the product backlog and ensure its readiness.
• Identify and remove impediments/blockers that hinder the team's progress.
• Foster a culture of continuous improvement through retrospectives and feedback loops.
• Help the team to self-organize and achieve their objectives in each sprint.

Qualifications

• Suitable tertiary qualification.
• Scrum master certification (CSM, PSM or equivalent)

Experience

• Proven previous experience in similar role.
• Telco / networking experience will be an advantage.
• Willing to work after hours and weekends.
• Strong understanding and practical application of Agile methodologies and Scrum framework.
• Excellent communication, facilitation, and conflict resolution skills.
• Ability to collaborate effectively with cross-functional teams.

Knowledge

• Technical Understanding of IT management and software development. 
• Understanding of Agile and Scrum Framework.
• Facilitation and Coaching Skills.
• Servant Leadership.
• Conflict Resolution and Communication.
• Continuous Improvement.
• Collaboration and Cross-Functionality.
• Problem-Solving and Decision-Making.
• Adaptability and Flexibility

Systems & Proficiency

• MS suite (Excel, Word, PowerPoint, Outlook) - Advanced
• Atlassian suite

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This is the ideal position for someone who wants hands-on experience of an entire technological platform and deal with all aspects of the technology lifecycle. This extremely rare opportunity is the one that every software engineer looks for, where he/she has the chance to come in early and be part of an already established revenue generating successful FinTech business.
Minimum Education Requirements

• A Degree in Computer Sciences/Engineering (no diplomas will be considered)
• Applicants with an Honours degree will receive preference

Minimum Experience

• 0 - 3 years of Software Development Experience
• C#
• JavaScript
• HTML
• SQL