Fresh Positions at Nedbank

Job Purpose

• To contribute to the development and maintenance of best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Research and make recommendations for corporate citizenship initiatives in area of influence
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Ensure business needs are met by engaging and assisting business through face-to-face interaction and attendance at forums and committees.
• Assist the business to address queries by extracting and analysing data.
• Perform ad hoc analysis and complete data requests through monitoring of data as per client specification.
• Ensure continuity and knowledge base through documenting and recording processes and models.
• Provide insights enabling growth through analytical research; systems and marketing insights by delivering analytical results and making recommendations to stakeholders.
• Ensure compliance to policy through data analysis and monitoring.
• Create efficiencies and streamline processes through analysis.
• Establish understanding of processes by bridging the gap between operational and analytical concepts through communication.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Exposure

• Graduates with minimal work experience, particularly with background in Information Systems.
• Strong business acumen and IT skills are essential. 

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• BCOM / BSC Information Systems

Minimum Experience Level

• Graduate

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Role Purpose

• At Nedbank, we're redefining the future of learning. As a Specialist in Learning Design and Development, you'll leverage your business acumen and learning expertise to design and implement cutting-edge learning architectures that deliver real business impact. Your role will be crucial in creating human-centred, commercially relevant learning experiences that drive our strategic goals.

What You’ll Do

• In this dynamic role, you'll provide expert learning experience design consulting and implementation skills, translating business strategies into impactful learning solutions.
• You'll partner with business SMEs and the Enterprise Learning Community and leverage design thinking to design and implement digital, blended, and augmented learning experiences that deliver business value.
• Managing large-scale learning projects from needs analysis to post implementation support will be a key part of your role, ensuring continuous improvement and high-impact learning outcomes.
• You'll lead and implement the technical production of learning experiences, manage vendor relationships, and drive a culture of continuous learning through the design of exceptional learning experiences. 

Who We’re Looking For

• We seek innovative thinkers who challenge the status quo and push boundaries in learning design. Our ideal candidate is a curious explorer, passionate about continuous improvement and staying ahead of industry trends.
• With deep industry knowledge and a strategic mindset, you bring deep business and learning and development expertise to drive impactful learning solutions.
• You thrive as a proactive problem-solver and strong team-player in a collaborative, agile environment.
• Your background includes extensive experience in digital platforms, instructional design, and learning technologies, and you excel at managing complex projects while delivering exceptional results.

What We Offer

• A purpose-driven environment where your role contributes to a greater societal impact.
• An opportunity to be part of a team obsessed with delivering value to clients and creating meaningful relationships.
• A culture that values integrity, ethics, and accountability, ensuring we do the right thing always.
• A supportive environment that fosters collaboration and cooperation, ensuring we are #StrongerTogether.
• A commitment to diversity, equity, and inclusion, allowing you to show up as your authentic self and feel a sense of belonging.
• A culture that embraces curiosity, creativity, and growth, helping you stay ahead in a changing world to contribute to our practices remaining ahead of the curve.

Qualifications and Experience

• 8-10 years of experience in learning experience design, including digital platforms and tools.
• Relevant B-Degree or equivalent in Learning Experience Design or related field.
• Proven track record in developing blended and digital learning solutions with significant business impact.
• Expertise in UI/UX, learning technologies, and instructional design.
• Strong project management skills and experience in agile methodologies.
• Excellent communication, analytical skills, and decision-making ability in collaborative environments.

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Job Purpose

• The role requires a strategic mindset to coordinate Internal Communications activities and problem-solving techniques to address issues in an effective manner with exceptional written and verbal communication skills.
• The incumbent is asked to use internally generated insights as well as relevant internal communications and employee experience trends to provide strategies to improve the communications approach, methodology and practices.
• The incumbent would be asked to build a relevant internal communications approach (including a strategic narrative, campaign plans and calendar) and work closely with internal business stakeholders to ensure the relevant internal messages and direction are communicated to Nedbank staff via a suite of channels. Develop and execute leadership and employee engagement/communication programmes, support culture change initiatives and transformation communications in support of the business strategy and priorities.

Job Responsibilities

Establish guardrails  

• Design and monitor best practices for all internal communications
• Contribute to the communications assets in line with brand guidelines
• Collaborate on governance framework, approach and methodologies to deliver internal communications
• Develop strategies, playbooks and templates for internal communications activities

Develop/implement internal communications strategy

• Provide input into PI planning and QBR for internal communications efforts related to mission specific activities
• Collaborate on an internal communications strategy for input into the integrated communications strategy.
• Monitor internal communications initiatives and evaluate success and implement improved strategies
• Develop storyboard for internal communications campaigns
• Develop internal communications scripts 
• Provide content ideas, implement and collaborate on internal events and initiatives
• Ensure consistency of internal communications in line with the OneBrand strategy
• Solicit feedback on internal communications from the business, including executives and implement enhancement measures
• Identify opportunities to inform employees of Nedbank on Products and specific internal campaigns
• Identify non-relevant communications that are briefed in and ensure these do not clutter the communications environment. 

Analyse reporting for continuous improvement

• Liaise with business to partner and identify opportunities to measure communications success.
• Analyse reporting and insights to increase the reach and effectiveness of all internal communications
• Review and ensure the relevant internal networks and platforms are utilised and incorporated for the internal communications
• Analyse, monitor and track uptake and insights from internal communications efforts and activities to track performance and inform future decision making.

People Specification

Essential Qualifications - NQF Level

• Diploma
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Qualification: Advanced Diploma/National 1st Degrees
• Field of Study: Communications; Journalism; Marketing

Minimum Experience Level

• Type of experience:  Minimum 5 years Communications (generalist); Internal communications experience

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Job Purpose

• To effectively resolve escalated complex complaints in order to retain current and new clients and minimise reputational risk for Nedbank through enabling others .

Job Responsibilities

• Share best practices, provide updates and feedback with management information and identify areas of development and improvements.
• Operate within the values of accountability, pushing beyond boundaries, recognising good performance and providing operational synergies.
• Build strong working relationships by sharing information through meetings, regular communication, providing honest feedback and providing value adding services.
• Ensure transformational targets are met during the staff recruitment, retention and training process and using preferred suppliers.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Address issues raised in culture survey and improve results by creating action plans.
• Deliver worldclass service by encouraging a client-centric culture.
• Address resource inefficiencies, promote multi-skilling and address capacity gaps by reviewing and improving work processes.
• Manage operational costs by spending within budget.
• Ensure quality deliverables by applying best practice and inspecting direct reports' work.
• Ensure direct reports understand and support Nedbank's vision, values and strategy.
• Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required.
• Asses and develop own performance and behaviour through formal and informal feedback.
• Attend learning, seek coaching or other industry or technical learning events and opportunities.
• Manage and develop a capable high-performing team.
• Conduct career conversations, utilise the talent grid principles and develop talent retention programmes.
• Achieve continuous improvement goals by encouraging team to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
• Identify client expectations, set timeframes for resolutions, commit to action, guide and instruct direct reports, follow up and take corrective actions.
• Manage team performance and development.
• Engage in contingency planning, resource allocation, capacity and systems management and corrective actions. Understand, apply and create awareness of regulations and legislation and enforce adherence.
• Provide leadership insight and influence, succession planning and organising, coaching and upskilling team.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant Bachelors Degree would be advantageous 

Minimum Experience Level

• 3 - 5 years Financial Services Experience

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Job Purpose

• To provide oversight and perform an advisory function on the adherence to compliance practices in client facing clusters to ensure compliance risks are managed and reported across Nedbank.

Job Responsibilities

• Ensure compliance risks are managed by developing an annual risk- based compliance monitoring programme across client facing clusters.
• Monitor compliance risks and determine the state of compliance in client facing clusters through utilising relevant methodology (e.g.  state of compliance review or efficiency and effectiveness testing).
• Ensure compliance requirements are adhered to and adequate compliance risk management practices implemented by tracking key compliance risks in client facing clusters and through conducting monthly reviews.
• Monitor compliance risks and ensure corrective action through analysis of compliance related information.
• Provide input, review and ensure accurate reporting and articulation of compliance risks
• Provide guidance in the completion of subsidiary compliance risk monitoring programmes
• Influence the improvement or enhancement of business processes and methodologies
• Present findings of compliance reviews to stakeholders through formal engagement.
• Execute the annual compliance risk-based programme by assessing and monitoring the adequacy and completeness of compliance plans implemented by stakeholders.
• Provide assurance to stakeholders on the state of compliance by reporting on how key risks are being managed, highlighting areas that require immediate attention and recommend corrective action to stakeholders.
• Support the achievement of business strategy
• Establish relationships with stakeholders.
• Obtain buy-in for developing new and/or enhanced processes that will add value to stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Provide advice and/or input to internal stakeholders on possible contraventions of compliance risks through early detection of such contraventions.
• Maintain relationships with internal stakeholders by establishing partnerships in managing compliance risks.
• Engage with stakeholders formally through determining scope of work, understanding and identifying client needs.
• Maintain relationships with stakeholders by keeping them informed of any compliance risk related matters that may compromise their business.
• Comment on mitigating actions to be implemented by stakeholders through assessment of the adequacy thereof and recommend further corrective action (e.g. documenting policies and processes, etc.).
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from management.
• Ensure personal growth and application of new competence in function by completing all personal development plan activities within specified timeframes.
• Ensure relevant up skilling takes place and effective handover to relevant responsible person for actioning
• Contribute to a culture conducive for the achievement of transformation goals by participating in Nedbank Culture building initiatives

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Post Graduate Diploma in Compliance Risk Management
• LLB

Preferred Certifications

• Compliance Institute of South Africa (CISA)

Minimum Experience Level

• 3-5 years’ experience in a compliance related role within the financial services industry

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Job Purpose

• To acquire primary clients within the identified segment in order to generate gross operating income so that the bank can achieve its revenue, profitability and market share objectives.

Job Responsibilities

• Acquire new primary accounts by sourcing appropriate leads, drawing up contact plan and consistetnly following through on the lan/programme.       Generate gross operating income by providing  competitive rates to clients within Nedbank standards, pricing using Nedbank systems to ensure required returns and according to risks when applying for a lending facility.
• Maximise profitability of client by matching as many products as meets his/her needs.
• Ensure that client is fully banked by cross selling and servicing to meet all identified client needs.
• Retain client by ensuring that all his banking needs are met by Nedbank.
• Source appropriate leads by building relationships, using networks, collabrating with other divisions, obtaining referrals and conducting appropriate marketing activities  to target potential customers.
• Conduct needs analysis with client and match products and services to their needs by following Nedbank processes and complying with FAIS  reqruiements.
• Provide accurate advice to meet client needs by maintaining knowledge, upskilling, reading widely, attending courses and being knowledgeable
• Meet client needs by providing feedback on progress, responding to requests with appropriate information/advice at all reasonable times, within turnaround times, and by managing expectations.
• Ensure that clients can use products and services by providing/organising training and demonstrations to clients.
• Build relationships with internal stakeholders and suppliers by meeting all standards and service level agreements.
• Collaborate with other departments by informing them of your role, sharing knowledge and making recommendations, referring leads and working with team to secure new accounts.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Degree or Diploma (NQF level 5 or 6) in a financial or marketing field, FAIS Regulatory Examination 1 qualifications.

Minimum Experience Level

• Must have 2 years in a sales position responsible for and successful in acquiring new accounts and/or cross selling into existing accounts, in a financial services environment.