Fresh Positions at Santam Insurance

What will make you successful in this role?

• A Decision Scientist is responsible for the design, implementation, management and monitoring of operational systems which produce decisions in near real time or batch for the consumption by other systems or processes. They bring together machine learning and business processes operationally to produce actionable results which are consumed by business processes. They are also responsible for the monitoring, troubleshooting and reporting associated with or generated by the decision process. This leads to a continuous improvement strategy which should be tightly bound to Santam’s overarching strategy relative to the impacted business processes.

KEY ACCOUNTABILITIES:

• Solution Design
• Collaborate with Business Analysts, data engineers and system integrators to identify the appropriate technology and processes to use.
• Collaborate with Santam IT and Architects to spec and implement infrastructure to support the decisioning processes (including databases)
• Collaborate with Data Science/Actuarial teams around model fit and feature engineering processes.
• Collaborate with business to establish appropriate decision rules, or special conditions.
• Collaborate with Project Managers to understand compliance requirements and assist where necessary to ensure that the solution meets regulatory and legal requirements.
• Design the required data models.
• Establish the initial reporting requirements.
• Design monitoring and performance reports datasets to ensure that generated decisions can be monitored.
• Where possible, ensure that eventual outcome or result of the process is available for continuous improvement or fault diagnosis.
• Process Implementation
• Implement the Decision Process on the selected technology.
• Ensure proper process record keeping (all results of the process need to be auditable)
• Implement monitoring processes to identify faults.
• Build initial report dashboards.
• Maintain and optimise existing dashboards.
• Documentation
• Generate and maintain documentation and version information for all artefacts, including data lineages and transformations.
• Document expected business benefits.
• Detailed documentation on rules requested or implemented.
• Track incidents and changes.
• Set documentation standards and guidelines.
• Maintenance
• Ensure that processing is stable under BAU.
• Track and identify opportunities for continuous improvement.
• Address defects when identified.
• Provide audit information on specific Decisions as required.
• Collaborate with IT and security to ensure that vulnerabilities and patching is properly maintained.
• Reporting
• Assist/Lead with the design and implementation of reports, both technical and business related.

Qualifications & Experience

• BSc/bachelor’s degree in Computer Science, Applied Mathematics, Engineering or another discipline with a strong mathematical and programming component.
• Honours or postgraduate degree in the above (advantageous)
• Multiple programming languages
• Flexibility with learning new languages
• Extremely adaptable to implementing complex processes
• Min 5 years’ experience in:
• SOA/Microservices
• SQL (Structured Query Language)
• Query optimisation
• Machine Learning model development
• Machine Learning model deployment
   

Skills

• Solution Design
• System Integration
• Solution architecture
• Real Time/Batch process design and implementation
• Report design
• Requirements Gathering
• Data wrangling
• Feature Engineering
• Machine Learning
• Data Modelling
• Model Ops
• Trouble shooting
• Analytical and logical reasoning
• Time management
• Team player
• Excellent communication skills
• Influencing

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JOB DESCRIPTION

• The incumbent will be responsible for development, testing, maintaining and supporting software that meets business requirements on the Policy Administration System.  

PRINCIPLE ACCOUNTABILITIES

• Adheres to defined software development lifecycles and best practice (including code standards, code reviews, source control, etc.)
• Provide support to end users encountering issues with on the core Insurance platform (Policycenter/BillingCenter/ContactManager)
• Maintain the health and functionality of the core Insurance platform (Policycenter/BillingCenter/ContactManager) through proactive monitoring, diagnosing and resolution of issues in a quick and timeous manner 
• Configure and develop screens and applications that meet business requirements (UI’s, business logic, rules, process flow, etc.)
• Create test data and unit tests to ensure developed software works according to business requirement, design and specification
• Considers non-functional requirements during software development (eg. performance, load, response, etc.)
• Support and maintain developed applications and services
• Help maintain SLA’s through quick resolutions of incidents

Generic Functions

• Contributes and collaborates with team members across the SDLC from business analysis, design, development and testing in Agile / self-managed team environment
• Identification of potential risks / issues and give input into risk plan
• Provide support to other members of the Development Team and members of the Project Management team as required

Quality Assurance

• Unit and functional testing of developed software to ensure it meets quality standards
• Participate in code reviews and technical issue resolution meetings

QUALIFICATIONS AND EXPERIENCE

• Relevant Tertiary IT qualification and/or qualification through experience 
• Minimum of 2  years’ IT development experience across the systems development lifecycle 

Solid experience in :

• Java 8, J2EE 
• Object oriented development
• Web application development
• Web services
• Experience or at least familiarity with SQL
   

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WHAT WILL YOU DO

• The Governance manager will be responsible for designing and leading the development, implementation, and continuous improvement of governance, risk, and compliance frameworks within Kandua (Platform) and SPS (Partnerships). This role will ensure adherence to internal policies, regulatory requirements, and industry best practices, aligning governance frameworks with the company’s business objectives, risk appetite, and operational processes.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE
Responsibilities:

• Governance Framework Development and Oversight
• Develop, implement, and enhance governance policies, frameworks, and guidelines
• Establish and maintain governance structures to support decision-making, accountability, and compliance across the organization
• Oversee the establishment and effective functioning of boards, committees, and other governance bodies

Regulatory Compliance and Risk Management

• Ensure the platform and SPS complies with all regulatory, legal, and industry standards, staying updated on relevant regulatory changes
• Develop risk management protocols, identifying, assessing, and mitigating risks associated with business operations
• Oversee internal audits and compliance checks to ensure alignment with established standards

Data Governance and Privacy

• Collaborate with IT and data teams to ensure data governance policies are in place, emphasizing data accuracy, security, and privacy.
• Ensure the company complies with data protection regulations and maintains customer trust and data integrity.

Stakeholder Engagement and Reporting

• Act as a point of contact for regulatory bodies, and other key stakeholders on governance matters.
• Prepare and present regular reports on governance, risk, and compliance activities to executive leadership, boards, and relevant committees.

Policy Development and Enforcement

• Develop and maintain policies for corporate governance, ethical behaviour, and operational compliance.
• Ensure policies are communicated effectively across the organisation, providing training and support as needed.

Culture of Compliance and Ethical Conduct

• Foster a culture of transparency, ethical conduct, and compliance throughout the organization.
• Drive continuous improvement by embedding governance practices into daily operations and promoting accountability at all levels.

Strategic Risk and Opportunity Management

• Align governance and risk management efforts with strategic objectives to identify potential risks and opportunities.
• Contribute to business planning, ensuring governance considerations are factored into growth strategies, product launches, and new initiatives.

Cross-department collaboration

• Work closely with product, IT and data, and operational teams to ensure alignment in achieving business objectives
• Strong working relationship with Santam group Line 2 governance functions

Key performance indicators / Performance Metrics

• Compliance audit scores and regulatory adherence
• Effectiveness of governance structures and frameworks
• Risk management metrics, including risk mitigation rates
• Feedback from stakeholders on governance support and transparency
• Incident management response time and resolution quality

QUALIFICATION AND EXPERIENCE

• Bachelor’s degree in business or similar; Master’s degree or professional certification in related field of governance, risk, compliance, regulatory preferred
• At least 6+ years of experience in governance, risk, compliance or regulatory, preferably within financial services or platforms
• In-depth knowledge of regulatory frameworks, risk management, and data protection laws relevant to the sector
• Proven track record in establishing and scaling governance frameworks and compliance programs in complex, multi-stakeholder environments
• Excellent analytical, communication, and stakeholder engagement skills

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WHAT WILL YOU DO

• Oversee the financial health and strategic planning of the business, ensuring sound financial management and compliance with South African tax and accounting standards. Reporting directly to the COO, this role requires expertise in managing finances in a platform economy, optimizing unit economics, and ensuring sustainable growth in a competitive environment.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Financial Strategy & Planning    
• Develop and implement financial strategies aligned with growth goals
• Drive financial modeling to support market expansion, new services, and pricing optimization.
• Lead annual budgeting and forecasting processes.
• Revenue Optimization & Cost Management    
• Manage platform-specific revenue streams (e.g., subscription, commission).
• Monitor gross margin, transaction volumes on the platform, Pricing / Fee strategy to maximise profitability, 
• Identify and implement cost-saving opportunities.
• Financial Reporting & Compliance    
• Ensure compliance with South African standards (IFRS) and regulations (SARS, VAT).
• Prepare financial statements for stakeholders.
• Collaborate with auditors to ensure smooth processes.
• Stakeholder Collaboration    
• Partner with Marketing, Operations, Technology and Product teams to optimize spending.
• Present actionable financial insights to executives and investors.
• Risk Management & Governance    
• Develop internal controls to minimize financial risks.
• Oversee cash flow management for liquidity and resilience.
• Mitigate risks from market and regulatory changes.
• Systems & Process Improvement    
• Enhance financial systems and reporting tools for efficiency and scalability.
• Drive automation in financial processes.
• Leadership & Team Development    
• Recruit and develop finance talent.
• Lead and mentor the finance team, fostering a culture of excellence.

QUALIFICATION AND EXPERIENCE

• Bachelor’s degree in Finance, Accounting, or related field (CA(SA) or CFA preferred).
• Minimum of 8+ years of financial management experience, with at least 3 in platform or tech businesses (an advantage)
• Strong understanding of South African tax laws, regulatory frameworks, and IFRS.

SKILLS AND KNOWLEDGE

• Expertise in financial planning, budget management, and decision-making
• Proficiency in financial software (e.g., Xero) and advanced Excel modeling.
• Leadership experience with a track record of building high-performing teams.
•  Adaptability, Strategic thinking, Collaboration
• Understanding of platform economics

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KEY RESPONSIBILITIES

• Code for the creation of new and maintenance of existing applications.
• Collaboration with Product Owners, Scrum Masters and team members to ensure the successful delivery of projects using the prescribed Agile way of working.
• Assist in the analysis and design of solutions under the guidance and consultation of a Solutions Architect.
• Produce development estimates which contribute to overall delivery estimates.
• Ensure documentation is maintained in accordance with established standards.
• Perform and participate in code reviews.
• Develop and fix support issues.
• Provide guidance and mentor support to Junior and Trainee development team members
• Provide regular feedback on project and support work to help contribute to the continuous improvement of the team.
• Participate in quality assurance, user acceptance testing as well as demo’s and training of new solutions
• Comply with company policies and procedures, standards and methodologies
• Stay current on industry practices and trends in the short term insurance and digital environments and contribute innovative ideas for the use of technology and improvement of processes  

QUALIFICATIONS AND EXPERIENCE

• National Diploma / Bachelor’s degree in Computer Science, Statistics, Informatics, Information Systems, Information Technology, Engineering or another quantitative field preferred
• Minimum 5 years’ experience as a .NET Developer
• C#.Net (.NET 4.8 and .NET Core)
• JavaScript (ES6 and above)
• HTML5 / CSS3
• React (Hooks, Functional components) (advantagageous)
• Typescript (advantageous)
• Responsive/Adaptive Web Design
• Relational databases / NoSQL Databases
• REST and SOAP
• Visual Studio / VS Code
• Git / Source Control
• Automated Testing (advantageous)
• Experience in working with agile Teams and successfully delivering agile based software projects.