Fresh Vacancies at Hollywoodbets

Job Description

Star Factory is seeking an experienced candidate that is willing to make our organization an even better workplace to be based in Mpumalanga.

As the Training Facilitator, you will be responsible for the analysis of training needs in line with operational needs. You will be tasked with designing and conducting training and development programmes to improve individual and organizational performance. We are trusting you to focus on identifying learning needs of our employees and facilitating training initiatives. If you can find the drill of how our Team Members can enhance their skills, come join our Team and be part of the dream.

Minimum Requirements:

• A minimum of one-year training experience.
• Valid driver’s license

Advantageous:

• Relevant qualification or studying towards one

Responsibilities:

• Assess training needs through surveys, and interviews with Team Members focus groups, in consultation with the Talent Development Manager.
• Ensure that the identified Training Needs Analysis is sent through to the relevant reporting manager.
• Facilitate Training Programmes and/or interventions in line with Workplace Place Skills Plan (WSP), Annual Training Plan (ATP), developmental plans, performance plans and operational requirementsPresent training interventions utilizing a variety of instructional techniques or formats, such as roleplaying,simulations, team exercises, group discussions, videos, and online tools.
• Trains and mentors all Team Members who engage in coaching, mentoring or formal training.
• Conduct ad hoc training related to administration and reports (daily, weekly, monthly).
• Ensure that each new Team Member undergoes comprehensive induction training before commencing with their duties.
• Deliver learning in the blended format, including e-learning, remote virtual classes and classroom training.
• Obtain, organize and distribute the relevant training procedure manuals, guides, or course materials. (e.g. Handouts), notebooks, pens etc.
• Develop effective, comprehensive assessment tools and evaluates the effectiveness of training events using observation tools and surveys.
• Deliver learning in the blended format, including e-learning, remote virtual classes and classroom training.
• Develop effective, comprehensive assessment tools and evaluates the effectiveness of training events using observation tools and surveys.
• Participate in the planning, creation, moderation and implementation of all new and existing training projects and programmes.
• Research and discuss alternative training methods and interventions with the relevant reporting manager.
• Create and maintain a positive and professional learning environment.
• Influence and relate to different cultures and team members from different backgrounds and able to adapt training accordingly.
• Willing to travel as/when required.
• Willingness to work weekends when required.

Knowledge, Skills and Competencies:

• Excellent communication and interpersonal skills.
• Impressive planning, organizational and time management skills.
• Demonstrates exceptional attention to detail.
• Good report writing skills (verbal and written).
• Proficient in training methodologies and best practices.
• Result-driven taking accountability to deliver despite obstacles.

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Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Senior Events Team Leader. Do you think you have what it takes to be our newest Purple Star?

The successful incumbent will be responsible for the operations function and management of all events from conception to completion. Responsible for the client engagement, management of F&B aspects, site visits and set ups, technical aspects, health and safety, human resources (time keeping, disciplinary, scheduling of team members). Ensuring adequate project and financial management. Maintenance of the brand image and achieves maximum brand exposure with all events. Works closely with Catering Events Manager to ensure events are run efficiently. Runs multiple events at the same time.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• 3 Years’ experience in a Food and Beverage environment
• Valid driver’s license

A Bonus To Have:

• Events Management experience
• Relevant Diploma/Degree

What You’ll Do For The Brand:

• Provide an advisory service to clientele on event requirements.
• Coordinate from conception to completion the details of events such as golf days, conferences, road shows, airport promotions, Kingsmead promotions, July parties, selected charity events, F&B events and as well as any other ad-hoc events as required by the Company.
• Compile and present project plan as per client specifications.
• Use information on events brief to coordinate food and beverage services for scheduled events.
• Hire, train, and manage the team members as scheduled for the events.
• Supervise team members during all aspects of catered events to ensure high quality service standards
• and presentations are met.
• Ensure adherence by all team members to event procedures and SOP’s.
• Obtain quotes, set up budgets and adjust when necessary, obtain final approval by Catering Events Manager.
• Formulate menus, research and develop recipes as per client/event requirements.
• Ensure accurate record keeping for the event.
• Deal with a high level of incoming enquiries from various sources (social media, telephonic, email, etc.)
• Ensure smooth running with the various departments to achieve objectives.
• Arrange and coordinate briefing sessions for upcoming events.
• Drive attendance to the event.
• Prepare all events in advance and maintain an annual events calendar.
• Define the company brand through all events and keep consistency with excellence at the forefront.
• Ensure all team members involved are adequately prepared for the event.
• Ensure set up and coordination of the event runs smoothly.
• Control the quality, breakdowns and stock levels of the company branding.
• Available to work flexible hours due to events happening after hours and on weekends.
• Available to travel nationally.
• Maintain a high level of energy for all events
• Able to coordinate multiple projects / events at one time
• Identify suitable speakers, DJ’s and entertainers
• Any ad-hoc tasks as may be required from time to time.
• Full accountability of cash management of various sites and banking of cash.
• Maintain and proactively seek ways to improve budgets with respect to team hours, food and beverage costs and overall expenses.
• Assess and maintain all equipment and branding for events team and report on damage and maintenance requirements timeously.
• On a monthly basis complete an asset register on equipment and branding stock levels.

What You’ll Bring To The Team:

• Good communication skills
• Demonstrate immaculate presentation skills
• Strong attention to detail
• Excellent time management
• Ability to meet deadlines.

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Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Branch Manager to be based in Mkhondo, Mpumalanga, Do you think you have what it takes to be our newest Purple Star?

The successful candidate will manage the operations of the branch in terms of increasing stakes, managing costs, resource management, customer services and compliance.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.
You Bring

• 1-2 years in a management capacity or managerial experience.

A Bonus To Have:

• Diploma/Degree/ NQF 4 Learnership.
• Valid Driver’s License.
• 1-2 years sales management.
• 1-2 years cash management.
• 1 year within the Gaming or Betting Industry.

What You’ll Do For The Brand:

Branch Growth

• To manage the achievement of targets and branch growth in accordance with operational procedures.
• Retail existing customers grow new customer base. Generate a branch business plan in consultation with the regional manager and implement accordingly to drive these growth targets. Work closely with the marketing team and promoters in support of growth initiatives.

Competitor Analysis

• Conduct continuous comparisons with competitor in the area and region, looking at factors such as headcount, different product offerings, which factors give competitors an advantage over the company, and make recommendations to attract customers from competitors. Strive to be viewed as the market leader in the area and put initiatives in place to ensure that the company remains the leading competitor.

Branch Administration and Cost Management

• Manage branch cost and budget to ensure maximum profitability- manage monthly expenses. Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud. Ensure adherence to credit card administration &EFT policies where applicable.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under). Ensure that a stock taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards. Ensure that the facilities are well maintained and in working condition.

Branch Reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day. Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk/compliance issues.

Customer Experience

• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters. always Create a customer centric culture within the branch and drive the philosophy of “service with a smile”.

Compliance

• Ensure compliance with company, legislative and legal requirements. More specifically, ensure compliance with Gambling Board requirements. Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities. Ensure that there is always a registered FICA officer on site during operating hours and compliance posters are displayed.

Communication

• Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns. Ensure that the correct lines of communication are always followed and that that timeous feedback is provided to support office when information is requested.

People Management

• Manage branch team members in terms of HR policy (recruitment in conjunction with AM, on the job training and development (identify areas of development and coordinate training interventions), leave management, performance management, labor relations (disciplinary actions/poor performance), retention and recognition. Manage team member rosters/schedules considering busy periods, events, and operational requirements.

Values

• Actively promote the Hollywood values. Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions. Responsible for the maintenance/facility management of the entire building/branch.
• Work closely with the Regional Manager/Area Manager to suggest areas of improvement to ensure that the Branch attracts and retains punters. Provide solutions for challenges faced within the branch.
• Ensure timeous submission of daily, weekly, monthly reports.
• Must be available 24/7 in case of emergencies.

What You’ll Bring To The Team:

• Demonstrate a good understanding of betting procedures and betting types.
• Demonstrate good business acumen skills.
• Demonstrate good financial management skills.
• Excellent people management skills.
• Customer service and orientation experience.
• Must be able to identify, analyse, organise, and solve problems.
• Follows through and delivers results despite obstacles.
• Good attention to detail.

go to method of application »

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Team Leader (Mobile) to be based in Benoni, Gauteng. Do you think you have what it takes to be our newest Purple Star?

The purpose of this role is to support the operations of the Mobile Department, on projects directed at maximizing Company profits and increasing customer base through marketing campaigns.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• Minimum of 1-year sales/marketing/promotional
• A valid driver’s
• Have a minimum of 1-year driving
• Willingness to do shift and weekend

 A Bonus to Have:

• Relevant Diploma/Degree.

What You Will Do for The Brand:

• Work closely with Area Managers to meet required targets.
• Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team.
• Facilitate daily promotional activities.
• Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally.
• Management of stock (daily report on stock levels and usage).
• Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign.
• Conduct market analysis/research to make suggestions for improvements within the mobile department.
• Recruitment and interviewing in coordination with Area Manager and HR department.
• The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
• Management of team members leave, absenteeism, and attendance.
• Identify potential of Top Up Voucher outlets. Visiting outlets where required.
• Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV.
• Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels.
• Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately.
• Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced.
• Submit Daily Reports.
• Any other related duties that might be required

What You Will Bring to The Team:

• Excellent communication and interpersonal skills.
• Exceptional Leadership skills.
• Impressive planning, organizational and time management skills.
• Good knowledge of Marketing Management and Impressive presentation and facilitation experience.
• Excellent knowledge of operating systems, Mobile TUV, Betting procedures.
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving skills.
• Good report writing skills (Verbal and written).

go to method of application »

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Customer Service Consultant: Digital to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be Responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently on all Digital customer interaction platforms.
With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• 6 months Customer Service Experience

A Bonus to have:

• Betting knowledge and experience
• Contact Centre Experience
• Degree/Diploma

What You’ll do for the Brand:

• Team members log at least 15 minutes prior to the startup of a shift.
• Addresses Enquires on betting and promotional information - provides up to date bet information to account holders. Answer customer questions regarding problems with their accounts.
• Markets the brand, builds and establishes rapport with the customer.
• Meet daily/weekly/monthly targets.
• ensures swift feedback is given to the customer, Information is gathered from the Punter and the system and this is escalated to the Supervisor for resolve and feedback if necessary.
• Comply with company and department policies, procedures and standard operating procedures.
• Ensure communications is at a level that maintains the company brand/image and does not expose the company to reputational risk.
• Any other ad hoc duties that might be required.

What You’ll Bring to the Team:

• Excellent communication skills
• Great attention to detail and high-quality work
• Exceptional level of customer service.
• Working knowledge of the various betting platforms and functionality.
• Great listening skills.
• Teamwork and strong interpersonal skills
• Be highly accountable and trustworthy.
• Strong planning and problem-solving skills.
• Excellent time management and the ability to multi-task.
• Strong admin skills and business acumen.

go to method of application »

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Customer Service Consultant: Helpline to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• 6 months Customer Service Experience.

A Bonus to have:

• Betting knowledge and experience
• Degree/Diploma
• Contact Centre Experience.

What You’ll do for the Brand:

• Team members log at least 10 minutes prior to the startup of a shift.
• Addresses Enquires on betting information - Authenticates the account holder and provides up to date bet information to account holders. Answer customer questions regarding problems with their accounts.
• Markets the brand, builds and establishes rapport with the customer.
• Voucher and Birthday SMS to customers.
• Meet daily/weekly/monthly targets.
• Lodging of complaints – ensures swift feedback is given to the customer, Information is gathered from the Punter and the system, and this is escalated to the Supervisor for resolve and feedback.
• Comply with company and department policies, procedures and standard operating procedures.
• Ensure communications is at a level that maintains the company brand/image and does not expose the company to reputational risk.
• Any other ad hoc duties that might be required.

What You’ll Bring to the Team:

• Excellent communication skills
• Great attention to detail and high-quality work
• Exceptional level of customer service.
• Working knowledge of the various betting platforms and functionality.
• Great listening skills.
• Teamwork and strong interpersonal skills
• Be highly accountable and trustworthy.
• Strong planning and problem-solving skills.
• Excellent time management and the ability to multi-task.
• Strong admin skills and business acumen.