Fresh Vacancies at The South African Revenue Service (SARS)

Job Purpose

• To manage by researching, reviewing and providing tax technical input on the formulation of official policies and practices as it relates to the interpretation of all corporate income tax and related matters. To issue and take responsibility for the quality and technical accuracy   of divisional documents such as non-binding opinions, internal documents, guides, interpretation notes and binding general rulings. To provide input on practical operational implementation of policies and practices formulated.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Honours Degree / Postgraduate Diploma (NQF 8) in Taxation or LLB and 10 – 12 years' experience in Law Interpretation relating to Corporate Income Tax, of which 3 - 4 years is at a middle management level.

OR

• Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Taxation or LLB and 12 – 15 years' experience in Law Interpretation relating to Corporate Income Tax, of which 3 - 4 years is at a middle management level.

Minimum Functional Requirements

Job Outputs:

Process

• Together with your team, identify corporate tax related topics and sections that require interpretation and/or guidance in order to provide clarity and certainty to taxpayers.
• Manage and provide tax technical guidance to a team of between 8 and 15 tax technically skilled individuals responsible for researching and writing opinions and guidance documents on identified corporate tax related topics and sections that require interpretation and/or guidance in order to provide clarity and certainty to taxpayers.
• Comprehensively evaluate the implications of a legislative interpretation and guidance document on the tax base, cross-border environment, tax administration in general and tax policy.
• Ensure that comparative analysis with best practices world-wide are considered in the policy development process.
• Identify and liaise with internal and external stakeholders to ensure that all aspects relating to a specific topic and/or section has been considered when formulating a policy and/or providing guidance.
• Contribute to SARS’s internal governance policies and procedures by, for example, participating in Committees, workshops and various forums convened by other divisions within SARS.
• Advise or otherwise provide guidance to SARS senior management and/or National Treasury where required on corporate tax technical and related matters, including deficiencies in current legislation impacting on the tax base, and do presentations and represent SARS at various internal and external forums.
• Liaise with competent authorities of other countries if required in respect of international or cross-border transactions.
• Manage and provide guidance, advice and assistance to corporate income tax teams during the drafting process of divisional output and identify training and development needs of team members.
• Assist in the development of personnel in the division by contributing to technical discussions, presenting training and assist with on-the-job transfer of knowledge.
• Develop business and delivery plans in consultation with leadership in support of divisional and organisational objectives.
• Provide reports on performance against plan and progress on initiatives and realign business plan and objectives appropriately when required.
• Recommend changes to optimise processes, systems, policies and procedures within the division, and direct the implementation of change and innovation initiated by the organisation.

Governance

• Implement governance, risk and compliance policy in own practice areas to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.

People

• Create a positive work climate and culture to energise employees and give meaning to work, minimise work disruption and maximise employee productivity.
• Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Plan and develop enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
• Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives
• Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.

 Finance

• Implement and monitor financial control, management of costs and corporate governance in area of accountability.

Client

• Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
• Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

• Ability to translate strategy into execution
• Concern for Impact of own behaviour on others
• Fairness and Transparency
• Develops teams and nurtures interdependency
• Accountability
• Inspires others to Positive Action
• Honesty and Integrity
• Trust
• Respect
• Problem Solving and Analysis
• Nurtures Future Talent
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity

Technical competencies

• In-depth knowledge of Corporate Income Tax
• In-depth knowledge of International Tax
• Working knowledge of Tax Administration Act, STT and Transfer Duty
• Opinion drafting skills and experience
• Business Acumen
• Change Management
• Decisiveness
•  Knowledge of ethics
• Legal Compliance
• Managerial Budgeting
• Planning and Organising
• Planning, Management and Measurement
• Policy development
• Problem Analysis and Judgement
• Strategic Planning

go to method of application »

Job Purpose

• To manage by researching, reviewing and providing tax technical input on the formulation of official policies and practices as it relates to the interpretation of all personal income tax and related matters. To issue and take responsibility for the quality and technical accuracy   of divisional documents such as non-binding opinions, internal documents, guides, interpretation notes and binding general rulings. To provide input on practical operational implementation of policies and practices formulated.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Honours Degree / Postgraduate Diploma (NQF 8) in Taxation or LLB and 10 – 12 years' experience in Law Interpretation relating to Personal Income Tax, of which 3 - 4 years is at a middle management level.

OR

• Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Taxation or LLB and 12 – 15 years' experience in Law Interpretation relating to Personal Income Tax, of which 3 - 4 years is at a middle management level.

Minimum Functional Requirements

Job Outputs:

Process

• Together with your team, identify personal income tax related topics and sections that require interpretation and/or guidance in order to provide clarity and certainty to taxpayers.
• Manage and provide tax technical guidance to a team of between 5 and 8 tax technically skilled individuals responsible for researching and writing opinions and guidance documents on identified personal income tax related topics and sections that requires interpretation and/or guidance in order to provide clarity and certainty to taxpayers.
• Comprehensively evaluate the implications of a legislative interpretation and guidance document on the tax base, cross-border environment, tax administration in general and tax policy.
• Ensure that comparative analysis with best practices world-wide are considered in the policy development process.
• Identify and liaise with internal and external stakeholders to ensure that all aspects relating to a specific topic and/or section has been considered when formulating a policy and/or providing guidance.
• Contribute to SARS’s internal governance policies and procedures by, for example participating in Committees, workshops and various forums convened by other divisions within SARS.
• Advise or otherwise provide guidance to SARS senior management and/or National Treasury where required on personal income tax technical and related matters, including deficiencies in current legislation impacting on the tax base and to do presentations and represent SARS at various local and external forums.
• Manage and provide guidance, advice and assistance to personal income tax team during the drafting process of divisional output and identify training and development needs of team members.
• Assist in the development of personnel in the division by contributing to technical discussions, presenting training and assist with on-the-job transfer of knowledge.
• Develop business and delivery plans in consultation with leadership in support of divisional and organisational objectives.
• Provide reports on performance against plan and progress on initiatives and realign business plan and objectives appropriately when required.
• Recommend changes to optimise processes, systems, policies and procedures within the division, and direct the implementation of change and innovation initiated by the organisation.

Governance

• Implement governance, risk and compliance policy in own practice areas to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.

People

• Create a positive work climate and culture to energise employees and give meaning to work, minimise work disruption and maximise employee productivity.
• Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Plan and develop enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
• Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives
• Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.

 Finance

• Implement and monitor financial control, management of costs and corporate governance in area of accountability.

Client

• Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
• Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

• Ability to translate strategy into execution
• Concern for Impact of own behaviour on others
• Fairness and Transparency
• Develops teams and nurtures interdependency
• Accountability
• Inspires others to Positive Action
• Honesty and Integrity
• Trust
• Respect
• Problem Solving and Analysis
• Nurtures Future Talent
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity

Technical competencies

• In-depth knowledge of Personal Income Tax
• In-depth knowledge of International Tax
• In-depth knowledge of PAYE
• Working knowledge of International Tax
• Working knowledge of Retirement Funds related matters
• Working knowledge of Tax Administration Act, UIF, and Skills Development Levies
• Opinion drafting skills and experience
• Business Acumen
• Change Management
• Decisiveness
•  Knowledge of ethics
• Legal Compliance
• Managerial Budgeting
• Planning and Organising
• Planning, Management and Measurement
• Policy development
• Problem Analysis and Judgement
• Strategic Planning

go to method of application »

Job Purpose

• The primary mandate of the Macro-Economic Research Unit is to model, analyse and develop research tools that measure the impact of economic fundamentals and the compliance landscape on overall revenue collections. The unit provides thought leadership to inform strategy and influence policy. The unit leverages SARS tax and trade data ecosystem to ensure optimal execution of SARS strategy and to maximise revenue collection through comprehensive revenue analysis and forecasting. Key to meeting fiscal revenue estimates and forecasting objectives, is the development and maintenance of macro-economic and revenue forecasting tools. models and capabilities. As such it is imperative that the unit is capacitated by world-class Specialist Economists (and Econometricians), with exposure to international, continental, provincial and local environments, with a scope that spans micro-economics, macro-economics as well as international economics (trade) The purpose of this job is to advice on economics strategies in order to meet business objectives.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor’s degree / Advanced Diploma (NQF 7) in Economics, Econometrics, Business Science, Finance, or related field AND 8-10 years' experience in a macroeconomic research environment of which 3-4 years at junior specialist level. Professionally qualified, experienced specialists and/or mid-management with experience and knowledge in a field that is relevant in the field of Macro Economic Research.

#ALTERNATIVE

• Senior Certificate (NQF 4) AND 15 years' experience in a macroeconomic research environment of which 3-4 years junior specialist level. Professionally qualified, experienced specialists and/or mid-management with experience and knowledge in a field that is relevant in the field of Macro Economic Research.

Job Outputs:

Process

• Identify, analyse, monitor key macro-economic, micro-economic and SARS operations factors, and evaluate their impact on SARS’ revenue and compliance outcomes.
• Provide expert advice, analytical and technical support in economic and revenue management, analysis, modelling and forecasting to internal and external stakeholders.
• Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
• Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision-making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
• Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best-fit alternatives; best practice implementation solutions.
• Translate top down policy in relation to own practice area and communicate impact to relevant stakeholders.
• Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
• Conduct assessments and use information to advise, make recommendations and facilitate improvement

Governance

• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
• Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans

Client

• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Building Sustainability
• Commitment to Continuous Learning
• Fairness
• Integrity
• Organisational awareness
• Conceptual Ability
• Problem solving and Analysis
• Respect

Technical competencies

• Business Knowledge
• Data Collection and Analysis
• Economic Methods and Theories
• Economic Research
• Efficiency improvement
• Functional Policies and Procedures
• Reporting
• Risk Awareness
• Risk Knowledge

go to method of application »

Job Purpose

• To conduct advanced audits with the aim of influencing compliance through raising accurate assessments in line with relevant legislation.

Education and Experience

Minimum Qualification & Experience Required 

• National Diploma / Advanced Certificate (NQF 6) in Accounting/Auditing/Taxation AND 4 years' experience in a tax audit environment.

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Analyse data / evidence, review and confirm identified risks and consideration of additional risks which may relate to the entity being audited, across tax types, across related entities etc.
• Analyse information provided at dispute stage and taxpayer complaints logged.
• Analyse transactions across multiple tax types and / or entities and / or groups of related entities with the aim of understanding the tax implications thereof.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Be involved in research to identify tax risks that may not have been addressed effectively through audit or other interventions. These risks will be referred to Case Selection which may lead to the identification of new audit focus areas e.g. industry, tax specific risks etc.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Conduct advanced audits (plan, execute, finalise) in line with relevant Acts / Regulations / Policies / Standard Operating Procedures (SOPs) using SARS systems.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Engagement during and after the audit with Debt Management aimed at optimal collection on liabilities raised through the audit. Provide support by conducting a financial analysis to support the recommendations which may be used to determine the optimal collection of liabilities and / or to support this view at various committees e.g. Debt Committee. Engage the taxpayer regarding the collection of debt at the finalisation stage of the audit.
• Engagement with Client Service to resolve issues escalated by taxpayer and requiring direct intervention and contact by the auditor to address the issues raised by the taxpayer. The auditor may or may not have been involved in an audit of the matter escalated but called upon to assist due to the available experience and expertise.
• Engagement with Litigation and Dispute management during and post the audit process to address issues relating to the interpretation of relevant legislation e.g. tax, legislation relating to companies etc. This engagement will take cognizance of the outcomes of similar matters, tax court cases and civil court outcomes. The auditor may be required to testify in a civil court.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Identify and escalate enhancements to management on policies and procedures. Auditors are also requested to provide inputs to draft policies and procedures to the product areas e.g. different Tax Types product areas, Process Design and Engineering, etc.
• Identify and escalate serious tax offences for potential criminal investigations. Escalation to include a detailed analysis of the facts together with the applicable tax legislation. The Auditor may be required to testify in a criminal court.
• Identify information required to mitigate audit risks identified and engage taxpayers / tax practitioners for additional relevant information and clarification.
• Identify new and additional risks for audit scope expansion, identification of new risks relating to other tax types and related entities for referral to Case Selection for profiling for new audit interventions.
• Manage the efficient progress of the audit and related tax types and / or entities being audited utilising approved systems. Prepare system notes of progress and outcomes as required and maintain during the audit process, e.g. Service Manager, Teammate.
• Navigate and extract relevant information from SARS systems and external sources to collect and evaluate risks and compliance to relevant legislation.
• Prepare and issue relevant communication / reports as required to internal and external stakeholders. Ensure that communication is coordinated and aligned between related audits be it tax types or at an entity level.
• Prepare inputs based on analysis and interpretation of facts and legislation, participate and present to relevant Committee. Highlight treatment of audits of similar nature to the relevant Committee to ensure consistent treatment. i.e. Technical Committee, Understatement Committee, Large Assessment Committee, Objections Committee, National Appeals Committee.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Raise accurate assessments on SARS systems in relation to relevant legislation.
• Supply inputs to Account Maintenance on remittance of penalty and interest requests.
• Use practical and applied knowledge and situational judgement to arrive at decisions.
• Utilise digital information, systems and tools as they become available to address advanced audit risks. This may include eCommerce transactions and other digital risks.
• Where large data files are required to be downloaded, engage Electronic Forensic Services (EFS) to assist. Detail the data required and the risks, to contribute to the identification of required data files and/or additional data.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to specified policies, standards, legislation, and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Customer Service
• Drive for results
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Audit Methodology
• Business Knowledge
• Business Writing Skills
• Computer Literacy
• Data Collection and Analysis
• Efficiency improvement
• Execute, Implement and Follow Through
• Functional Policies and Procedures
• Operational Audit
• Planning and Organising
• Problem Analysis and Judgement
• Reporting
• Tax Knowledge
• Tax Law

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Job Purpose

• To coordinate and support Project Managers with the execution of tasks according to agreed project delivery plans by drafting and maintaining project documentation and administrative correspondence and executing PFMA processes associated with Project budgets and related expenditure, in order to meet customer expectations.

Education and Experience

Minimum Qualification & Experience Required

• National Diploma / Advanced Certificate (NQF 6) (Management/Information Technology) AND 2-3 years' experience in a project management environment, of which 1-2 years at knowledge worker level.

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 5 years project administration/coordination in a project management environment, of which 1-2 years at knowledge worker level.

Job Outputs:

Process

• Ensure correspondence and information received from external and internal sources is verified and receive the necessary attention.
• Monitor and report on progress, relevant issues and risks impacting deliverables and take corrective action where necessary.
• Coordinate implementation of plans and initiatives in area of accountability.
• Prepare records of project activities and ensure the timely processing and delivery of required materials.
• Apply the PMO methodologies for projects ensuring that inputs and deliverables are timeous and up to specified standards.
• Develop a short-term delivery plan, and plan unit's activities to ensure that agreed standards and objectives are met.
• Build and maintain relationships with clients and internal and external stakeholders that promote integrated service delivery.
• Coordinate and assist with the implementation of the project, ensuring delivery of all documentation within the scope of the project.
• Assist with detailed project plans, schedules, and budgets.
• Ensure that all project information is correctly saved on the electronic project management repository according to Project Management Methodology.
• Execute process and procedural change, implement the change, and provide guidelines and support related to new requirements as a result of the change.
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
• Correctly apply applicable legislation, including amongst other policies, procedures, and SOPs in the delivery of work outputs.
• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Participate in relevant customer / stakeholder forums.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.

Compliance Competency

• GOC Confidential

Behavioural competencies

• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Honesty and Integrity
• Trust
• Respect
• Honesty and Integrity
• Problem Solving and Analysis
• Stakeholder Engagement and Management
• Attention to Detail
• Commitment to Continuous Learning
• Organisational Awareness
• Building Sustainability

Technical competencies

• Functional Policies and Procedures
• Reporting
• Business Knowledge
• Efficiency improvement
• Written Communication
• Verbal Communication
• Project Administration Skills
• Project Financial Control and Reporting
• Conflict Resolution

go to method of application »

Job Purpose

• To manage, under supervision, components of projects within the specified time frame, budget, quality, innovation, legal requirements and contribute to the managing of multifunctional interfaces.

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advanced Certificate in Project Management (NQF 6) AND 5-6 years' experience in managing software projects in an IT environment of which 5 years is at knowledge worker level. Preferred skills: Familiarity with cloud migration projects, Azure governance frameworks and PMP/ CAPM/ Agile Project Management experience.

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 6-8 years related experience in managing projects (preferably IT projects), of which 5 years is at knowledge worker level. Preferred skills: Familiarity with cloud migration projects and Azure governance frameworks and PMP/ CAPM/ Agile Project Management experience.

Job Outputs:

Process

• Apply the PMO methodologies for projects ensuring that inputs and deliverables are timeous and up to specified standards.
• Work under supervision in the context of projects where work is assigned that is limited in scope (small project or contained work streams within a larger initiative)
• Conduct research to investigate areas of concern to resolve problems and identify new solutions.
• Plan and manage projects/work streams and initiatives in area of accountability that impact on specific business area.
• Use practical and applied knowledge and judgement to arrive at decisions.
• Correctly apply applicable legislation, including amongst other policies, procedures, and SOPs in the delivery of work outputs.
• Execute process and procedural change, implement the change, and provide guidelines and support related to new requirements as a result of the change.
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

• Honesty and Integrity
• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Organisational Awareness
• Trust
• Respect
• Attention to Detail
• Building Sustainability

Technical competencies

• Functional Policies and Procedures
• Programme and Project Management
• Reporting
• Business Knowledge
• Efficiency improvement
• Planning and organising
• Written Communication
• Verbal Communication
• Project Administration Skills
• Project Financial Control and Reporting
• Conflict Resolution

go to method of application »

Job Purpose 

• To provide expertise, advice, and support to deliver on operational implementation plans and / or associated service delivery processes, by ensuring that incoming service requests from clients are effectively resolved, in order to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advanced Certificate (NQF 6) AND 2-3 years' corporate tax experience in a similar environment, of which 1-2 years at knowledge worker level.

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
• Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided and escalate unresolved problems.
• Integrate and interact with other Business Units / stakeholders in the resolution of taxpayer queries.
• Understand integration points and identify gaps, challenges or loopholes.
• Provide inputs/recommendations to resolve identified gaps.
• Capture CIT, VAT, PAYE, MPRR and Customs and Excise applications and ensure data accuracy and completeness of information.
• Follow-up and engage taxpayer on incomplete information and/or outstanding documentation.
• Facilitate discussions and engage with relevant business units until the case is finalised.
• Ensure taxpayer compliance (manual & automated).
• Drive Taxpayer education.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Provide specialist support and advice where required in area of expertise.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
• Establish and build relationship with taxpayer and understand taxpayer needs.
• Continuous engagement and feedback to the taxpayer regarding the query being dealt with.
• Ensure that every client, on exiting the service centre, has obtained query resolution.
• Ensure customer satisfaction with quality and service timelines.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Building Sustainability
• Commitment to Continuous Learning
• Conceptual Ability
• Customer Orientation
• Customer Service Excellence
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Building Customer Loyalty
• Business Knowledge
• Customer Relationship Management
• Debt Management
• Efficiency improvement
• Functional Policies and Procedures
• Reporting
• Tax Knowledge

go to method of application »

Job Purpose

• To conduct tax audits across tax types with the aim of influencing compliance through raising accurate assessments in line with relevant legislation.

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advanced Certificate (NQF 6) in Auditing/Taxation and/or Accounting with 3 years' experience in a tax audit environment (Vat and PAYE) of which 1 – 2 years at debt service level collection level.

Minimum Functional Experience:

• 3 years’ experience in a similar environment.

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. (I)
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Use practical and applied knowledge and situational judgement to arrive at decisions.
• Navigate and extract relevant information from SARS systems and external sources to collect and evaluate risks and compliance to relevant legislation.
• Analyse data / evidence, review and confirm identified risks and consideration of additional risks which may relate to the entity being audited, across tax types, across related entities etc.
• Conduct audits (plan, execute, finalise) in line with relevant Acts / Regulations / Policies / Standard Operating Procedures (SOPs) using SARS systems.
•  Utilise digital information, systems and tools as they become available to address audit risks. This may include eCommerce transactions and other digital risks.
• Identify information required to mitigate audit identified risks and engage taxpayers / practitioners for additional relevant information and clarification.
• Where large data files are required to be downloaded, engage Electronic Forensic Services (EFS) to assist. Detail the data required and the risks, to contribute to the identification of required data files and/or additional data.
• Manage the efficient progress of the audit utilising approved systems. Prepare system notes of progress and outcomes as required and maintain during the audit process, e.g. Service Manager, Teammate.
• Prepare and issue relevant communication / reports as required to internal and external stakeholders.
• Raise accurate assessments on SARS systems in relation to relevant legislation.
• Analyse information provided at dispute stage and taxpayer complaints logged.
• Prepare inputs based on analysis and interpretation of facts and legislation, participate and present to relevant committee i.e. Technical Committee, Understatement Committee, Large Assessment Committee, Objections Committee, National Appeals Committee.
• Identify new and additional risks for audit scope expansion, identification of new risks relating other tax types and related entities for referral to Case Selection for profiling for new audit interventions.
• Identify and escalate serious tax offences for potential criminal investigations, which will include a detailed analysis of the facts together with the applicable tax legislation. The Auditor may be required to testify in a criminal court.
• Identify and escalate enhancements to management on policies and procedures. Auditors are also requested to provide inputs to draft policies and procedures to the product areas e.g. different Tax Types product areas, Process Design and Engineering, etc.
• Engagement during and after the audit with Debt Management aimed at optimal collection on liabilities raised through the audit. Provide support by conducting a financial analysis to support the recommendations which may be used to determine the optimal collection of liabilities and / or to support this view at various committees e.g. Debt Committee. Engage the taxpayer regarding the collection of debt at the finalisation stage of the audit.
• Supply inputs to Account Maintenance on remittance of penalty and interest requests and engage Client Service to resolve issues escalated by taxpayer.
• Engagement with Litigation and Dispute management during and post the audit process to address issues relating to the interpretation of relevant legislation e.g. tax, legislation relating to companies, etc. The auditor may be required to testify in a civil court.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop productive working relationships with team members, Ops Managers, and key role players in the business to support contracted work outputs.
• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Analysis and alignment
• Analytical thinking
• Accountability
• Conceptual Ability
• Organisational awareness
• Trust
• Respect
• Attention to detail
• Commitment to Continuous learning
• Building sustainability
• Honesty and integrity
• Teamwork

Technical competencies

• Reporting
• Functional Policies and Procedures
• Financial Accounting
• Operational Audit
• Business Knowledge
• Efficiency Improvement