Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
Read more about this company
Job Summary
- To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.
Job Description
- Customer service: Deliver customer service at first point of contact | Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing | Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management | Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. | : | : | : | :
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
go to method of application »
Job Summary
- To provide leadership in managing the Fraud Solutions Department specifically focusing on Customer Experience, identification of potential fraud, fraud trends and resolution thereof. Translate strategies into actionable goals and execute relevant projects /Initiatives aligned to Fraud Solutions strategic objectives with specific performance measures and control systems to track progress.
- To take responsibility for the overall management and co-ordination of operational risk regulatory; reporting and Industry engagements. Also Support the Hub Head and take responsibility for overseeing, evaluating, reviewing, and reporting across all risk types. To take responsibility for developing techniques, overseeing and analysing trends to assist business in optimising and influence business strategy and considerations. Develop, maintain and manage stakeholder relationships including agent banks Industry partnerships and regulatory
- To identify current fraud threats and work with analysts across the fraud risk environment, identify potential fraud Trends, Threats and Modus Operandi across all products and channels . Protect the bank from the inherent risks and impact associated with fraud by ensuring effective Fraud Intelligence communication to all stakeholders and ensure that fraud losses remain within the set fraud risk appetite.
Job Description
Accountability: Strategy and Execution and Operational Effectiveness
- Partner with Fraud strategy to develop the fraud strategy based on data driven insights.
- Translating strategic plans into tactical and operational plans, ensuring successful delivery of the strategy.
- Manage the Fraud Tools and ensure effective execution within the team.
- Continuously seek innovative solutions to enhance operational execution.
- Effectively manage new rules implemented by Fraud Strategy to ensure effective Hit rate and provide input into latest fraud trends to assist with effective rule creation.
- Understand the overall fraud environment, its dynamics, strategies and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas.
- Identify business drivers, customer experience pain points and service challenges, recommend and implement remedial programs as agreed with business and Fraud Strategy to close the gaps.
- Take responsibility for strategically developing and enhancing the operational risk regulatory and industry liaison strategy and framework.
- Take responsibility to oversee, review, challenge and report on the risk, operational risk regulatory reporting to SABRIC, PASA, Fraud Strategy and regulators where applicable. To ensure overall governance and oversight is maintained.
- Take responsibility to oversee, review, challenge and report to regulators and senior management where applicable.
- Oversee and take responsibility for the aggregation, reconciliation, perform quality checks and analysis on the regulatory and operational reporting and ensure all adequate controls are maintained throughout the process.
- Take responsibility to perform continuous analysis to improve reporting and identify optimisation initiatives and benchmark reporting to peers.
- Oversee and take responsibility for the development and maintenance of systems and architecture to perform attestations, system enhancement and process refinements to report accurately per portfolio on the appropriate regulatory requirements, taking account of any changes to requirements, including regulatory related requirements
- Submit regular and accurate reports to Senior Leadership.
- Take overall responsibility to manage internal and external stakeholders (e.g. agent banks, nodal points, fraud strategy, regulator,), to provide assurance on the soundness of reporting across the Fraud Solutions procedures to the senior executives within the Bank
- Take responsibility to effectively and efficiently handle queries from stakeholders (external & internal stakeholders, regulators) on reports.
Accountability: Business Management
- Drive the alignment of Fraud Solutions services with the requirements of Fraud Strategy, Fraud Forensic Investigations, Products and Segments, ensuring alignment and cooperating effectively with other business unit delivery requirements across the Group.
- Lead rigorous demand management (SLA determination, forecasting & variance analysis) aligned with balanced capacity management (resource & material requirements planning).
- Negotiate and agree performance targets, taking accountability for overall achievement of objectives across Fraud Solutions. Objectives include (but are not necessarily limited to) employee satisfaction, customer satisfaction, cost and performance management, risk and compliance conformance, as well as ethical and rigorous risk and governance.
- Oversee continuous improvement in the analysis of fraud and case management systems and information technology architecture, driving recommendations for enhancements to Group and other relevant stakeholders with a view to consistently driving workflow efficiencies.
- Perform governance and oversight as a leader on selected management/steering committees, if necessary, to provide guidance and control governance oversight with regard to their target performance, interpretation of the environment within which these businesses operate, determination of strategic and tactical initiatives, agreement in decision-making and the driving of corrective actions to ensure that the business objectives of these business units are also met.
- Drive cost efficiencies and govern allocated budgets to optimize both business efficiency and financial performance for Fraud Solutions.
- Take overall responsibility to manage team members in your division in order to achieve business performance including prioritization.
- Implement productivity improvement measures by coaching staff on any new processes or on their areas for improvement.
- Address any process failures specific to the department under management.
Accountability: Risk and Control
- Sustain long-term business continuity by proactively identifying potential business risk and designing and governing controls to mitigate such risks.
- Take accountability for all risk events and the delivery of specified and agreed upon controls.
- Direct the reporting of a risk and governance controls that ensures actions are understood and implemented by all team members. Manage the process by overseeing that key risk controls are recorded, monitored and effectively mitigated.
- Report on all risk indicators including financial losses, overpayments, fraud, etc. in the required format to Governance.
- Ensure all risk and compliance breaches are escalated to the correct stakeholders within appropriate timescales.
- Take responsibility to ensure that processes, control requirements and risk management frameworks that have been designed for the area and continuously reviewed and updated and are understood by all members of the team.
- Complete required compliance attestations.
- Log all Risk and Loss events(STIGG) as a result of error or fraud highlighted in the department. Ensure that the issues are thoroughly investigated and closed or escalated as per policy.
Accountability: Provide leadership for effective people and team management
- Take responsibility for the team of staff in the division to ensure effective delivery.
- Develop a high performing team by embedding formal performance development and informal coaching.
- Encourage frequent knowledge sharing between team members.
- Determine and analyse development needs for the team and ensure that identified.
- Training requirements are budgeted for and executed.
- Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year.
- Review and update the department’s organisation structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
- Address poor performance of any team member through the formal Performance
- Accelerator programme and ensure that continued poor performance is appropriately dealt with.
- Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the team.
Accountability: Stakeholder Management
- Develop and enhance network and relationship building to align the team with business partners within the organisation as well as strategic stakeholders.
- Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of the industry and understanding of relevant regulatory requirements.
- Develop and maintain partnerships with local industry institutions, and fraud/loss prevention organizations/Industries in the community.
- Build strong relationships with industry peers and best practice on fraud schemes and losses.
- We don’t get points for complicating things.
Education and Experience:
- Bachelor’s degree in Criminology or a related field at NQF level 7 or higher.
- 5+ years of experience in fraud detection, prevention, investigation, or risk management.
- Proven experience in a managerial or leadership role.
- Certified Fraud Examiner (CFE)
Soft Skills:
- Excellent leadership and team management skills.
- Strong problem-solving abilities and decision-making capabilities.
- Effective communication skills, both written and verbal.
- High level of integrity and ethical judgment.
Additional Requirements:
- Ability to implement fraud prevention strategies.
- Experience conducting fraud investigations and preparing reports for stakeholders.
- Knowledge of emerging fraud trends and technologies.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- Technology Enablement owns the data processes that enable sustainable, accurate and timeous financial information in support of internal and external reporting. The individual will operate in Technology Enablement with primary focus to design, build and maintain SAP S/4 HANA interfaces.
Job Description
Accountability: Design and Maintain Data Interfaces
- Develop data and information architecture strategy, blueprint and roadmap and track progress towards achieving the strategic goals set out.
- Develop a strategy to ensure that operations, systems, and procedures are appropriate to absorb the impact of changes to increase the financial operations for Absa Group and specifically in the Financial Control environment.
- Provide leadership on SAP S/4 HANA functionalities for current and future financial system landscape.
- Manage stakeholder engagement in order to ensure consensus and approval of the data interfaces.
- Be pro-active and manage changes impacting SAP S/4 HANA, enable long-term planning and input development.
- Design, build and manage SAP S/4 HANA DI processes
- Maintain DI and replication mapping tables
- Liaise and engage with Functions Technology to discuss system and technology enhancements to increase performance of data integrity.
- Obtain and sustain knowledge and experience on the end-to-end processes, including product systems and general ledgers, to support business units with enhanced service delivery.
- Obtain and maintain technical knowledge, skills, and benchmarking to keep up to date in specialist areas to perform at the required standards.
- Manage adherence to the standard interface testing procedure for all new systems before interfacing with SAP S/4 HANA to ensure prevention of rejections and miss-representation of financial information.
- Manage research, design, promotion, development and testing of innovative improvements or new solutions that will improve processes and ensure financial data integrity.
Accountability: Business direction and support
- Work with different Stakeholders to achieve excellent business results through continues engagements
- Contribute to the development of business unit strategy.
- Contribute to the development and implementation of the vision for the team.
- Agree targets and take accountability for the overall achievement of performance objectives in the business area.
- Define customer experience metrics.
Accountability: Risk management, compliance, and controls
- Ensure that the team understands applicable risk management, compliance, and control requirements, including required compliance training.
- Keep up to date with all the relevant legislation/regulatory requirements.
- Own and agree corrective action items with Internal and External Audit for findings related to data interfaces and integrity.
- Participate in the development of the Business Continuity Plan by reviewing and ensuring the critical financial processes are adequately covered and tested.
- Perform proper maintenance of all actions needed for the completion of DEA (Design Effectiveness Assessment) and OET (Operating Effectiveness Testing).
Accountability: People and talent management
- Exhibits Absa Way, Purpose and Values and champions them in the team towards development of a corporate culture.
- With the support from the HR Business Partner, interview and recruit direct reports and provide support to them during the recruitment of their teams on request.
- Effectively assign and balance staff allocations to attain the required performance levels.
- Develop suitable induction training solutions for the area of business.
- Ensure that staff is developed in accordance with personal development plans aligned to organisational priorities and individual development areas.
- Ensure that the people and talent management record keeping system is kept up to date.
- Establish and maintain a succession plan for the management team in the area using the formal Talent Management process for identified talent and an informal process for remaining roles.
- Perform quarterly "health checks" with staff and confirm that they are meeting their required level of performance.
- Diversity - manage and make sure that every team member is treated with respect in terms of culture, gender and religion.
- Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
Knowledge & Skills:
- Understanding of business processes
- Excellent ETL skills
- Solid SAP S/4 DI skills
- Solid financial background
- Solid accounting knowledge
- Networking and relationship management
- Excellent written and verbal communication skills
- Understanding of Absa processes and systems
- Commercial awareness
Education and Experience Required
- B-degree in information technology (NQF level no. 7)
- At least 5 years SAP DI experience
- At least 5 years banking experience
- At least 5 – 8 years financial reporting experience
- People Management Experience
Competencies:
- Applying expertise and technology
- Working with people
- Analyzing
- Relating and networking
- Crating and innovating
- Persuading and influencing
- Entrepreneurial and commercial thinking
Education
- Bachelor`s Degrees and Advanced Diplomas: Data Science, Bachelor`s Degrees and Advanced Diplomas: Information Technology, Bachelor`s Degrees and Advanced Diplomas: Manufacturing, Engineering and Technology
go to method of application »
Job Summary
- Lead the agile solution design, deployment & ongoing optimization & evolution of enterprise wide technology products and services (full stack engineering & ownership / control) across multiple squads in complex & high impact business areas Business complexity is determined by: 1. Customer Impact 2. Number of integration points: • Data • Teams to talk to • Systems • Enabling function • 3rd party vs. internal 3. Complexity of business rules & Processes 4. Level of operational readiness 5. Introduction of new or changing old Tech (e.g. redo platforms)
Job Description
Product & Service Direction Setting, Solution Design & Performance Management
- Work with the CIO & business product owners to define the product & technical strategy (Full Stack – End to End)
- Act as the single point of partnership & assume responsibility for managing the senior business interface (product owner) relationship
- Assume one stop shop accountability for the delivery of the product & solutions (risk cannot be outsourced to vendors)
- Apply design thinking practices to deliver architecturally sound technical product & service solutions (and explain / guide / coach others on this architecture holistically and technically)
- Lead & facilitate the design of the product & or service solution blueprints aligned to the organization strategy (Short, Medium & Long Term)
- Collaborate across the tech value chain (CSO, CTO, etc.) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
- Lead the detailed scoping, prioritisation & integration planning for the design & deployment of products & services with & across multiple stakeholder groups (Front End, Back End & Integration) – (aligned to solution blueprints)
- Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
- Meaningfully contribute & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
- Strategically & operationally monitor the performance of products and services (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)
DevOps (with deep knowledge & understanding of context within which we develop architecturally & infrastructurally)
- Leverage the required expert level (own) skill & knowledge in architecture & Infrastructure, design and manage all development & development practices & outputs across squads (apply knowledge on virtualization, containerization, automation, storage & serverless technologies (e.g. AWS, Azure, Google, & on prem-Cloud, etc.)
- Ensure the most optimal design & deployment of technical products and services in the organization (via pipeline – not manually)
- Design & Implement Automation Testing, Continuous Integration & Continuous Delivery Strategies & frameworks across squads for effective solution development & deployment (understand and apply expert knowledge in e.g. Kubernetes, Jenkins, TeamCity, Arifactory, MS Powershell, Collaborative Lifecycle Management (CLM) Tools, APM Tools (e.g. NewRelic & Splunk) etc.
- Ensure solution designs deliver on the key technical principles of: self-service, repeatability, testability, scalability & resilience
- Guide code development practices and processes through an understanding of complex concepts and developmental practices such as threading, parallel processing, asynchronous programming, domain driven design, lambdas etc. & coding language expertise (e.g. Java, C++, Groovy, Python, Bash, Perl, Ruby etc.)
- Guide & ensure the delivery of quality development (code) based on own experience in developing across a range of applications including but not limited to: server side, client side, web (SOAP, REST, JSON), socket based programming, batch & real time, building architectural patterns, security / security domains)
- Effectively manage the DevOps pipeline & associated releases for maximum customer impact & minimum business risk
- Manage the maintenance & optimization of applications, products & services as a ‘way of doing things / culture’ within the development teams. You are fully accountable for the longevity of applications aligned to Group Architectural practices.
- Coach & Mentor senior developers across squads on the technical competencies to effectively deliver on DevOps solutions (see Dev competency model in skills & competencies section). To do this, display proficiency in the Senior level competency requirements.
Delivery Management (where there is a specific product / service you manage)
- With fluency in the deployment of agile methodologies, resource & manage the appropriate number and nature (skill & capability) of squad based teams to execute on both Run & Change elements of delivery
- Work in collaboration with transformation & change teams for effective resourcing and delivery management of various programmes at all levels (SI, BU etc.)
- Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.
- Positively & proactively manage product owner relationships including building product owner technical capability to enable balanced & best fit decision making
- Proactively engage with & partner CTO, CSO, SE, Risk and broader enablement functions to drive alignment & leading practice in technology design & deployment
People
- Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
- Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
- Accountable for the right people in the right teams to deliver on our tech strategy (always!)
- Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services
Financial & Vendor Management, Risk & Governance
- Carry the ‘one stop shop’ accountability for all risk associated with technical decision making (from ideation to deployment)
- Manage & Apply the organization risk & governance frameworks
- Ensure decisions on infrastructure & product design are aligned to chapter & guild guidelines & are sustainable for the enterprise
- Proactively involve / engage chapter & guild leads in product design & infrastructure decision making, applying an enterprise wide lens to product & service development
- Manage all vendor selection processes & take full accountability for all related commercial impact
- Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc.
- Deliver on time & on budget (always)
Education
- Bachelor's Degree: Information Technology
go to method of application »
Job Summary
- To develop tactical strategy and delivery plans, formulate associated practices, and ensure operational implementation and adoption across a single practice in terms of risk methodology, governance, and delivery objectives. This role presents an exciting opportunity for a highly skilled and experienced professional to lead and enhance financial crime risk management. The focus includes combating money laundering, terrorist financing, proliferation financing, breaches of economic and financial sanctions, bribery, and corruption.
Job Description
Key Responsibilities:
- Risk and Control: Perform risk and control assessments, front to back, for allocated business.
- Stakeholder Management: Maintain professional relationships with key stakeholders to enhance collaboration and efficiency.
- Development of Technical and Product Knowledge: Proactively enhance technical skills through active research, training, and industry updates.
- Projects: Execute allocated projects to improve risk management frameworks and financial crime risk assessments.
- Team Management: Provide leadership, direction, and support to the Customer Review team to ensure high performance and compliance with regulatory requirements.
Risk and Control:
- Implement and oversee risk management frameworks within the Customer Review team to ensure compliance with regulatory and internal policies.
- Conduct risk and control assessments to identify potential gaps and implement corrective actions.
- Enhance operational risk awareness across the team through training and proactive risk mitigation strategies.
- Monitor financial crime risks associated with STRs, SARs, TFTRs, and TFARs, ensuring timely and accurate reporting to regulators.
- Develop and maintain key risk indicators (KRIs) to track and measure financial crime risks effectively.
Candidate Requirements:
Experience and Knowledge:
- Extensive experience in financial crime risk management, investigation, and regulatory reporting.
- In-depth knowledge of foreign exchange, International Funds Transfer Reporting (IFTR), Cash Threshold Report (CTR) and Settlement Correspondent Agreement (SCA) frameworks.
- Strong understanding of risk methodologies, governance frameworks, and financial surveillance.
Skills and Competencies:
- Exceptional leadership and people management skills.
- Strong analytical, decision-making, and problem-solving abilities.
- Ability to effectively manage multiple stakeholders and work collaboratively.
- Excellent communication and reporting skills.
- Proficiency in financial crime risk assessment tools and regulatory reporting processes.
Preferred Qualifications:
- Relevant tertiary qualification in Finance, Risk Management, Compliance, or a related field.
- Certifications in AML/CFT (e.g., CAMS, ICA, or equivalent) would be advantageous.
- Proven experience in leading high-performing teams within financial crime risk management.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- Apply platform engineering expertise, critical thinking, design thinking and problem solving skills in an agile team environment to produce well-organised, optimised and documented source code that successfully delivers platform features & components of the service & solves complex technical problems with high quality solutions.
Job Description
- Platform Engineering, Deployment & Optimisation
- Leverage platform engineering expertise & a working knowledge of specific platforms and their constituent parts to positively contribute to platform feature and service designs
- Take accountability for deeply understanding & building expertise on the platform, the platform contribution to the broader platform strategy & business and customer requirements & all available technologies
- Develop business & customer aligned, lasting & innovative platform feature sets
- Positively contribute to, define & implement the development/engineering lifecycle (end to end) and lead lifecycle improvements over successive releases.
- Produce simple, extensible, and maintainable features with very few defects. Continually works to find and fix defects.
- Leverage platform (service design & code) & engineering technical expertise to proactively identify risks and prevent defects
- Identify patterns that reveal errors and unanticipated problems, and influence telemetry analytics design decisions
- Identify & Apply metrics to drive the quality and stability of code
- Ensure consistent, usable, forward-looking, maintainable test infrastructure
- Apply object orientated design in development & draw from a large base of design patterns
- Uphold our technical principles of: self-service, scalability, re-usability, resilience & stability in all development practices and deliver feature sets that sustainably deliver on these principles
- Apply knowledge and expertise in User / Customer experience to deliver a stable user experience in all design & development that is simple, elegant, and useful.
- Proactively identify development practices that work well & leverage & improve these for future solution design and deployment
- Document feature set and constituent design information to produce solution design blueprints and validation collateral
- Based on engineering & platform expertise and a sound knowledge of the business & customer requirements consistently provide key ideas for the enhancement & optimization of the platform
- Develop & document complete designs and implement testing processes that identify and eradicate platform or service-wide problems / improve on platform performance
- Demonstrate a strong commitment to the quality & ongoing quality assurance of the product/service’s in use, and take appropriate action to resolve issues throughout the lifecycle of the product or service
- Ensure alignment to platform and service release plans for effective deployment of solution designs
- Drive & implement design review processes & practices with the team & participate & positively contribute to design reviews for the feature area led by others
- Apply expertise in engineering & available technologies to enable effective review processes
- Cascade review lessons learnt for the benefit of the broader team
- Enable problem resolution across technical teams, apply and or facilitate root cause analysis, deeply understand the root causes of issues and find ways to resolve them (sustainably)
- Continuously review & find ways to optimize team processes & improve engineering quality, productivity, and team responsiveness to feedback and changing priorities
- Optimize, refactors and reuse components to improve performance and maintainability – ensuring maximum efficiency, effectiveness, and return on investment
- Take accountability for maintaining platform standards and best practices, and drive adoption across multiple service teams
- Demonstrate knowledge of, identify & find required data for the ongoing monitoring & improvement of the platform feature area
- Proactively monitor the performance of the platform features & solutions
- Translate monitoring data into clearly articulated descriptions of opportunities & defects, their impact to the customer scenario and to the product or service as a whole, and the relevance to product and service targets (within scope of the job).
- Cascade and communicate these insights across the team to influence platform decision making
- Leverage production performance monitoring and customer data to make feature area technical design and implementation decisions.
- Synthesize data from multiple sources and present & define concise, impactful conclusions that influence feature teams to solve defects and meet quality targets
Accountability: Financial & Cost Optimization, Risk & Governance
- Understand the platform cost model & the optimal cost : serve of the platform, use this understanding to drive the platform efficiency & effectiveness objectives
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
- Apply Group risk (e.g. Architecture, development, change & release etc.), governance, compliance & regulatory standards and frameworks
- Proactively identify technical risks and mitigate these (pre, during & post release)
- Update / Design all feature documentation aligned to the organization technical standards and risk / governance frameworks
Accountability: People
- Proactively & effectively (time & quality) collaborate & drive collaboration on features across feature team (e.g. managing dependencies & interdependencies, conflict resolution, information & best practice sharing, problem resolution outside of own area etc.)
- Apply collaboration skills in development practices & issue resolution regardless of team boundaries & lead communication with relevant stakeholders through to conclusion
- Contribute to a high performance team environment & culture as a high performing member of a self-directed team aligned to agile working
- Leverage coaching techniques in all team related activity to drive a higher quality service, design and deployment of technical solutions.
- Proactively seek & provide feedback across a range of stakeholders for the benefit of the team & leverage feedback to consistently improve platform solution delivery
- Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution & proactively seek coaching & mentoring from others
- Participate in peer reviews, testing, problem solving within and across the broader team
- Cascade platform performance feedback and ensure capability development across teams to enable efficient & effective platform service delivery
- Drive the design of content, tools & materials for strategy alignment, education & adoption processes to be applied across stakeholder groups
Minimum requirements:
- 3 years experience in risk management and identifying mitigating strategies and plans
- 3 years proven experience in mainframe ESM software.
- Demonstrated experience in identifying, reporting, and finding solutions in new and existing software.
- Strong hands-on experience with installation and configuration of mainframe products and software
- 5 years strong IT understanding, gaining insight into digital and platform operating models and information security trends and solutions.
- Experience or knowledge in OSA, CTCs OSPF
- Experience in PAGENT (Problem determination - logs & USS comfort level)
- Experience in: TCPIP (Packet Traces, SSL Trace, Sysplex Distributed VIPs, VIPAS, DNS, Port configuration and reservation, AT/TLS), z/OSMF Policies
- Certificates (Certificate Requests, RACF Keyrings, RACF Certificate install, Certificate Renewals)
Education
- Bachelor's Degree: Information Technology
go to method of application »
Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
go to method of application »
Job Summary
- To provide specialist advice and support in the development and implementation of business planning and associated service delivery processes, methods and techniques; enabling the provision of sound planning/forecasting services.
Job Description
- Business Development: Conduct and facilitate strategic and market analytics to drive out customer insights on a micro segment level Extract key intelligence to present to the Management on a monthly basis to support their strategy definition and tactical change decision making. | Business Strategies and Planning: To facilitate and develop targeted segment specific strategies | Research: Investigate and embark on a continuous market scanning to identify and stay abreast of market trends and activities to inform opportunities for new or enhanced products and services | Stakeholder Management: Develop relationships with business leadership, and ensure that business improvement recommendations are monitored and sustained. | : | : | : | :
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.
Job Description
- Financial Goals Business Risk Customer Satisfaction Colleague Support
Education
- Further Education and Training Certificate (FETC)
go to method of application »
Job Summary
- Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Achieve contracted service level agreements: By being available to cardholders, branches and merchants in order to serve as informational support. | Customer Experience: To provide service excellence and achieve customer satisfaction | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | : | : | : | : | :
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- This role involves completion of processes that ensure the integrity of the Balance Sheet, identify/evaluate and report risk items in the Balance Sheet to enable management to make decisions and take actions where necessary. Part of this is providing commentary on Balance Sheet movements for the Regulators as well as used in the Briefing notes on the external results.
- Develop an in-depth knowledge of the financial reporting systems and processes that operate across businesses. Develop an understanding of the Groups Financial Reporting policies and risk management frameworks to assess Financial Reporting Risk. It requires analysing key risk information, identifying financial reporting risk, as well as escalation, via the appropriate governance forums, of significant findings to finance management and the business.
Job Description
Key Accountabilities
Coordination of External Financial Reporting Risk (FRR) and ownership of the Balance Sheet Attestation Tool (i.e., Consigno) across the Group:
- Ensure the operation of a robust FRR Governance process, including the review and consolidation of information and the production of management information required for FC attestation, AFRC and other forums (e.g., GLRS’s) across all clusters, countries, and entities.
- Full understanding of the allocated business or cluster Balance sheet through performing monthly analytical review and variance analysis and through discussions with business. Provide output of analysis to stakeholders.
- Support Business Unit owner for Consigno and other Financial Reporting attestation processes. This includes monitoring of system performance, and co-ordination of remedial actions for system failures and other issues.
- Provide appropriate management information to process owners for consideration before communication to Finance Management on the assessment of FRR, ensuring accurate and validity of information and high quality and appropriate commentary.
- Ad hoc projects that require timely and sustainable resolution.
- Produce management information packs and presentations to support the risk assessment of FRR to relevant Risk Committees.
- Produce and communicate appropriate Key Risk Indicators (KRI’s) to monitor the level of financial reporting risk and effectiveness of controls, to ensure that the Key Controls are appropriately implemented and understood by stakeholders.
- Monitoring and tracking remediation plans resulting from the above.
- Engaging with external auditors on Financial Reporting Risk.
Coordination of Monthly, Quarterly and Annual commentary on Balance Sheet movements:
- Obtaining commentary at reporting periods on relevant clusters to be used by senior stakeholders as part of the briefing notes on Balance Sheet movements.
- Obtaining commentary and articulating this commentary to be suitable for commentary sent to the Prudential Authority (PA).
- Providing suitable answers to the PA on questions raised on Balance Sheet movements in the regulatory returns.
Understand of the Groups Financial Reporting processes, systems, Controls, policies and frameworks:
- Develop an appropriate knowledge of the financial reporting systems and processes that operate across businesses within Absa.
- Develop a working understanding of Absa Financial Reporting policies and risk management frameworks in order to assess compliance in relevant areas.
- Provide support for Financial Reporting policies and risk management frameworks.
- Input into the operational planning of assurance and conformance testing plans to support risk assessments; and
- Assist business to document action plans for risk mitigation identified during Analytical review, GLRS’s, conformance testing or in the KRI process.
- Provide training on Financial Reporting policies and risk management frameworks.
Provide support to other process executors through motivation and employee engagement:
- Understanding and managing team dynamics to maximise performance.
- Escalate issues around allocation of resources to process architects’ tasks to ensure delivery of team objectives.
- Ensure continued development of resources, through couching and mentoring, to empower value added delivery of tasks.
Process Execution: Provide inputs and execution of quality control and process improvements:
- Ensure alignment of process with organizational strategy; take accountability for relevant processes within area of responsibility and ensure delivery and maintenance of standardized processes and controls.
- KPI's, and performance management thereof.
- Constantly review and improve processes (automation included) to drive and implement a sustainable and effective process in support of quality and accuracy.
- Drive sustainable cost and processing efficiencies through continuous innovation, industry benchmarking and alignment to best practices.
- Recommend areas for improvement in order to reduce cycle times, improve productivity, create capacity, and improve process reliability and customer satisfaction.
- Management of relevant executors of processes within ambit of control including coordination and management of capability and performance.
- Assist in the implementation of new and/or enhanced processes.
- Identify activity-specific risks and work with Process Owner / Process Architect to mitigate risks.
- Maintain awareness of own activities and the impact thereof on related / inter-dependent activities.
- Actively supports the operational effectiveness of the Consigno system
Role/Person Specification
Knowledge & Skills
- Exceptional academic track record
- Understanding of financial reporting processes and related controls (Expert)
- Ability to identify control gaps and weaknesses (Expert)
- Ability to analyse and interpret financial data (Expert)
- Ability to write concise effective reports (Expert)
Education and experience
- CA (SA) is required
- One year + post articles experience is preferred, ideally in a Banking environment gained from Finance, Product
Competencies
- Persuading and influencing
- Effective communication and collaboration
- People person
- Decisive and initiating action
- Analysis skills & technical ability
- Entrepreneurial and commercial thinking
- Relating and networking
- Adapting and responding to change
- Creating and innovating
Education
- Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)
go to method of application »
Job Description
- Product & Service Direction Setting, Solution Design & Performance Management
- Work with the CIO & business product owners to define the product & technical strategy (Full Stack – End to End)
- Act as the single point of partnership & assume responsibility for managing the senior business interface (product owner) relationship
- Assume one stop shop accountability for the delivery of the product & solutions (risk cannot be outsourced to vendors)
- Apply design thinking practices to deliver architecturally sound technical product & service solutions (and explain / guide / coach others on this architecture holistically and technically)
- Lead & facilitate the design of the product & or service solution blueprints aligned to the organization strategy (Short, Medium & Long Term)
- Collaborate across the tech value chain (CSO, CTO, etc.) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
- Lead the detailed scoping, prioritisation & integration planning for the design & deployment of products & services with & across multiple stakeholder groups (Front End, Back End & Integration) – (aligned to solution blueprints)
- Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
- Meaningfully contribute & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
- Strategically & operationally monitor the performance of products and services (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)
- DevOps (with deep knowledge & understanding of context within which we develop architecturally & infrastructurally)
- Leverage the required expert level (own) skill & knowledge in architecture & Infrastructure, design and manage all development & development practices & outputs across squads (apply knowledge on virtualization, containerization, automation, storage & serverless technologies (e.g. AWS, Azure, Google, & on prem-Cloud, etc.)
- Ensure the most optimal design & deployment of technical products and services in the organization (via pipeline – not manually)
- Design & Implement Automation Testing, Continuous Integration & Continuous Delivery Strategies & frameworks across squads for effective solution development & deployment (understand and apply expert knowledge in e.g. Kubernetes, Jenkins, TeamCity, Arifactory, MS Powershell, Collaborative Lifecycle Management (CLM) Tools, APM Tools (e.g. NewRelic & Splunk) etc.
- Ensure solution designs deliver on the key technical principles of: self-service, repeatability, testability, scalability & resilience
- Guide code development practices and processes through an understanding of complex concepts and developmental practices such as threading, parallel processing, asynchronous programming, domain driven design, lambdas etc. & coding language expertise (e.g. Java, C++, Groovy, Python, Bash, Perl, Ruby etc.)
- Guide & ensure the delivery of quality development (code) based on own experience in developing across a range of applications including but not limited to: server side, client side, web (SOAP, REST, JSON), socket based programming, batch & real time, building architectural patterns, security / security domains)
- Effectively manage the DevOps pipeline & associated releases for maximum customer impact & minimum business risk
- Manage the maintenance & optimization of applications, products & services as a ‘way of doing things / culture’ within the development teams. You are fully accountable for the longevity of applications aligned to Group Architectural practices.
- Coach & Mentor senior developers across squads on the technical competencies to effectively deliver on DevOps solutions (see Dev competency model in skills & competencies section). To do this, display proficiency in the Senior level competency requirements.
- Delivery Management (where there is a specific product / service you manage)
- With fluency in the deployment of agile methodologies, resource & manage the appropriate number and nature (skill & capability) of squad based teams to execute on both Run & Change elements of delivery
- Work in collaboration with transformation & change teams for effective resourcing and delivery management of various programmes at all levels (SI, BU etc.)
- Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.
- Positively & proactively manage product owner relationships including building product owner technical capability to enable balanced & best fit decision making
- Proactively engage with & partner CTO, CSO, SE, Risk and broader enablement functions to drive alignment & leading practice in technology design & deployment
- People
- Set & Cascade Product & Service direction across squads
- Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
- Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
- Accountable for the right people in the right teams to deliver on our tech strategy (always!)
- Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services
- Financial & Vendor Management, Risk & Governance
- Carry the ‘one stop shop’ accountability for all risk associated with technical decision making (from ideation to deployment)
- Manage & Apply the organization risk & governance frameworks
- Ensure decisions on infrastructure & product design are aligned to chapter & guild guidelines & are sustainable for the enterprise
- Proactively involve / engage chapter & guild leads in product design & infrastructure decision making, applying an enterprise wide lens to product & service development
- Manage all vendor selection processes & take full accountability for all related commercial impact
- Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc.
- Deliver on time & on budget (always)
Education
- Bachelor's Degree: Information Technology
go to method of application »
Job Summary
- Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing:
- origination efforts to quire new clients;
- cross-sell to existing client base;
- coverage efforts to service clients in accordance to the segment CVP
Job Description
- Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
- Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
- Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
- Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- The Senior Manager, Digital Adoption, will be responsible for driving the adoption of digital products, services, and solutions across Absa's customer base. This role will focus on developing and executing strategies that enhance user engagement, ensure a seamless digital experience, and drive increased usage of digital platforms and channels among our customers. The ideal candidate will possess a strong blend of digital strategy, customer experience, and change management skills, working closely with cross-functional teams to influence both customer behavior and internal digital processes.
Job Description
Key Skills & Experience required:
Experience:
- 8+ years of experience in digital adoption, customer experience, digital marketing, or related fields, ideally in banking or fintech.
- Proven track record of leading digital transformation initiatives, driving user engagement, and managing change in a complex, fast-paced environment.
- Experience in project management and collaborating with cross-functional teams to achieve business objectives.
Skills:
- Strong understanding of digital technologies and platforms, including mobile banking apps, online banking, e-wallets, and other fintech innovations.
- Data-driven mindset with expertise in analytics tools to track customer behavior, measure success, and optimize strategies.
- Strong communication skills, capable of presenting complex digital concepts in a clear and compelling way.
- Experience in developing customer-centric strategies and delivering measurable results.
- Leadership and team management skills with a focus on collaboration and growth.
Education:
- Bachelor’s degree in Business, Digital Marketing, Computer Science, or a related field. A Master’s degree or relevant certifications (e.g., in digital transformation or project management) is a plus.
Competencies:
- Customer-Centricity: Passion for creating exceptional customer experiences through digital channels and a deep understanding of customer behavior.
- Innovative Thinking: Ability to think outside the box and explore new digital trends to improve service offerings and increase digital adoption.
- Analytical Thinking: Strong data analysis skills to evaluate digital adoption campaigns and inform decision-making.
- Change Management Expertise: Experience in driving organizational change and adoption of new digital technologies and processes.
Key Responsibilities:
- Digital Adoption Strategy & Execution:
- Lead the development, execution, and optimization of digital adoption strategies for Absa’s digital products and services across various channels.
- Build a compelling proposition for digital adoption by thoroughly understanding Absa's digital products' features, services, and capabilities. Develop proof points that demonstrate the value of digital offerings to both customers and internal teams.
- Identify opportunities for scaling adoption and improving customer engagement through data-driven insights and market trends.
- Develop and implement targeted campaigns (both direct and digital marketing) to drive usage, enhance customer satisfaction, and improve retention rates.
- Customer Experience Enhancement:
- Work with UX/UI teams to ensure that digital products and platforms provide an intuitive, frictionless experience for customers.
- Leverage customer feedback, market research, and analytics to continuously enhance digital touchpoints and drive greater digital engagement.
- Ensure consistent communication strategies that promote the digital offerings and help users understand their benefits.
- Cross-functional Collaboration:
- Partner with marketing, product, IT, operations, and customer service teams to align efforts and resources in promoting digital adoption across the bank’s offerings.
- Stay close to the branch network to understand customer needs and behaviors, ensuring that branch staff are equipped with the tools and knowledge to support digital adoption during customer interactions.
- Work closely with product house teams to drive digital adoption through sales and service efforts, ensuring product features are aligned with customer needs and adoption strategies.
- Drive collaboration with internal stakeholders to ensure digital adoption initiatives align with broader business objectives and customer experience goals.
- Data Analysis & Reporting:
- Utilize data and analytics to track the effectiveness of digital adoption campaigns and initiatives, presenting reports to senior leadership.
- Develop KPIs and metrics to measure the success of adoption programs and adjust strategies based on performance data.
- Change Management:
- Implement change management practices to drive internal adoption of digital tools, fostering a culture of innovation within Absa.
- Lead training initiatives for employees to ensure they are equipped to promote and support the digital adoption process both internally and with customers.
- Market Trends & Best Practices:
- Stay abreast of emerging digital technologies, trends, and best practices in digital adoption within the banking and fintech industries.
- Continuously evaluate competitors’ digital adoption strategies and benchmark Absa’s initiatives for innovation and differentiation.
- Leadership & Mentorship:
- Lead and mentor a team of digital adoption professionals, fostering a collaborative and high-performance environment.
- Provide guidance and strategic direction to team members, ensuring alignment with the bank’s broader digital transformation goals.
Education
- Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail