Our journey started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 1,000+ talented and exceptional people at the forefront of the vast and competitive world.
Betway has become ingrained in African soil, having set down early roots in markets such as Ghana and South Africa. From there, Betway has weaved its way across the landscape, incorporating regions in East, West and Southern Africa.
This growth also shows no signs of slowing, as Betway continues to be embraced by fans of sports betting in more and more African regions.
Read more about this company
- As a Contact Centre Coach, you’ll be supporting the delivery of a high-quality service within the Customer Service environment, covering evaluation, coaching, training and providing constructive feedback to customer representatives. This will help us stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
Achieve commercial results
- Our coaching customer service teams consist of coaches who have knowledge and understanding of the customers within their specific regions. These coaches assist in delivering high levels of customer service, while delivering an authentic human extension to our product offering on an informative, friendly, and multi-language level.
Coaching
- The Customer Service Coach plays a critical role in driving continuous improvement through real-time and structured coaching. They remain available and visible on the floor to provide in-the-moment feedback, ensuring effective knowledge transfer and immediate support. Using tools such as Genesys, Jira, and Confluence, they review calls, log QA evaluations, and assess host interactions from a customer satisfaction and compliance perspective.
- Coaches conduct one-on-one sessions based on live and retrospective reviews, create action plans to address quality and compliance gaps, and follow up to ensure knowledge retention. They collaborate with QA, Responsible Gaming, and Privacy teams to address specific case findings and report on how technical or service-related issues impact the player experience. Their coaching approach is both proactive and data-driven, using trends and reports to identify team knowledge gaps and inform future training or coaching requirements.
Training
- The Customer Service Coach supports the development and delivery of training programs to improve service skills and knowledge. This includes new starter training, ongoing product-specific sessions, and coaching based on management-identified gaps. They create training materials, conduct coaching sessions, facilitate role-playing exercises, and provide on-the-floor support during onboarding. The Coach tracks attendance, progress, and retention, ensuring training is applied in practice and aligned with service goals.
Reporting
- The Customer Service Coach compiles monthly reports that highlight team trends, service levels, and improvement areas. They analyse QA results, customer alerts, and coaching insights to identify performance gaps and opportunities. These findings are shared with both hosts and managers to enhance service delivery, with all coaching activities tracked for consistency and follow-up.
Performance Management Support
- The Customer Service Coach conduct team audits to assist the managers for performance management purposes as well as to assess probation performance. They help set performance objectives (department-wide and individual) for each channel. They work with the customer service hosts to ensure objectives are met. They perform consistent knowledge checks by either conducting tests and/or sending surveys to hosts.
- The Customer Service Coach stays up to date with all product and business updates and new tools and technologies that can improve customer service. They are also expected to keep abreast of developments and trends in the industry.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
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Creative Design
- The Senior Designer follows principles of good design and ensures output is of the highest quality, focusing on attention to detail. This role also ensures compliance to the latest web standards. They create marketing material which includes but is not limited to banners, landing pages, direct marketing packs and video material.
Brand Guardian
- The Senior Designer is the brand guardian who advises on and signs off on design work. They take ownership of the life cycle of small to medium size projects. They also advise the team on brand awareness and principles. In creative sessions The Senior Designer helps drive topics of discussion.
Best practice and research
- The Senior Designer identifies new design trends and ways of improving the current creative collateral. The Senior Designer maintains creative knowledge by attending design workshops and reviewing professional publications on a regular basis.
People Management
- The Senior Designer lead their designers by scheduling workloads and assigning prioritization.
Coaching
- The Senior Designer guides team members on best work practices when working on campaigns.
- They share their knowledge and experience by mentoring designers on best practices. They assist in the development of junior designers
Stakeholder Management
- The Senior Designer works closely with stakeholders to fulfil briefs on time, on brand and to a high standard.
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Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. Every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish, and your career can soar.
- The Sports Content Writer will play a critical role in shaping Betway South Africa’s online presence across all social platforms. This role will be responsible for creating, publishing, managing, and optimising content that drives engagement, builds trust, and grows the Betway community. The ideal candidate is passionate about sports and culture, understands betting regulations in South Africa, and is skilled at balancing performance-driven campaigns with engaging brand storytelling.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- We need someone who is a go-getter, who can thrive in a fast-paced environment, gets things done, and builds strong relationships with stakeholders while thinking and acting strategically
What you’ll be doing
- Develop and implement daily content calendars across Facebook, Instagram, Twitter/X, TikTok, YouTube, and emerging platforms.
- Write, edit, and publish compelling copy that aligns with Betway’s brand voice and tone.
- Work with the creative studio to brief, review, and optimise social assets (graphics, videos, reels, etc.).
- Ensure content is compliant with South African advertising regulations and industry guidelines.
- Monitor and respond to customer queries, comments, and trends in real time with professionalism and personality.
- Manage live match-day coverage and real-time content creation during key sports events.
- Build and maintain relationships with fans, influencers, and sports communities to grow brand advocacy.
- Collaborate with the marketing and partnerships teams to amplify campaigns, sponsorships, and brand moments.
- Support paid media campaigns with organic amplification strategies.
- Manage competitions, giveaways, and gamification campaigns to drive participation and engagement.
- Track and report on content performance, engagement metrics, and audience insights.
- Recommend data-driven improvements to increase reach, engagement, and conversions.
- Monitor competitor activity and industry trends to keep Betway ahead in the social space.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong understanding of sports culture (football, rugby, cricket, lifestyle & pop culture).
- Excellent copywriting and storytelling ability with a creative, witty edge.
- Proficiency with social media management tools (e.g., Sprout Social, Hootsuite, Meta Business Suite).
- Knowledge of paid social fundamentals and how organic integrates with performance marketing.
- Strong organisational and project management skills.
- Analytical mindset with ability to interpret data into actionable insights.
- Resilient, proactive, and comfortable in fast-paced, high-pressure environments (e.g., live sports coverage).
Qualifications & Experience
- Degree/Diploma in Marketing, Communications, Digital Media, or related field.
- 3–5 years’ experience in social media management, preferably in sports, entertainment, or betting industries.
- Demonstrated success in growing and engaging social media audiences.
- Experience with influencer partnerships and online community building.
- Understanding of South African advertising laws, gambling regulations, and age-gating requirements.
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Software Development
- The Software Developer develops software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas and following the software development lifecycle. This role is responsible for maintaining current systems (web/other) and develop new systems (web/other) using the latest technologies. They are responsible for supporting code reviews and in coordinating pair programming. The Software Developer also assists in applying agile methodology in the team.
Testing and deployment
- The Software Developer develops tools and applications by producing clean, efficient code. They automate tasks through appropriate tools and scripting. The Software Developer develops and monitors CI/CD pipelines. This role is also responsible for reviewing and debugging code. The Software Developer performs validation and verification testing in line with quality standards.
Technical support and documentation
- The Software Developer provides second/third line support to IT for software deployed into company eco system. They monitor systems performance and ensure all SLA’s are met. The Software Developer assists technical writers with technical documentation and user manuals.
Analysis
- This role is accountable for analyzing and resolving complex and high impact production issues where required. The Software Developer also identifies ideas to improve system performance and impact availability. They provide quality assurance reviews and the evaluation of existing and new software products when required.
Mentoring and Knowledge transfer
- The Software Developer is accountable for the technical guidance and mentoring of Junior Developers. They are also expected to share business and technical knowledge within the greater team.
Best practice
- The Software Developer ensures that software deliverables comply with quality standards and are completed on time. This role supports the implementation of best practices, coding standards and relevant methodologies.
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Relationship & Partnership Management
- Build and maintain strong, trust-based relationships with internal and external stakeholders.
- Effectively manage vendor partnerships, ensuring alignment on goals, performance expectations, and long-term strategic collaboration.
- Proactively identify and pursue new commercial opportunities within existing relationships to drive growth and competitive advantage.
- Foster cross-functional collaboration, acting as a central liaison to ensure smooth coordination and execution of joint initiatives.
- Strengthen stakeholder engagement through clear communication, consistent follow-up, and a proactive, solution-focused approach.
Operational Liaison
- Serve as the primary point of contact between the business and Vendors, ensuring alignment between strategic objectives and operational delivery.
- Coordinate the implementation of vendor-related initiatives, ensuring quality, timeliness, and measurable outcomes.
- Translate strategic goals into actionable operational plans that deliver tangible value.
Commercial Strategy & Market Awareness
- Apply strong commercial acumen to assess market trends, identify emerging opportunities, and support data-driven decision-making.
- Conduct market and performance analysis to identify areas for improvement and growth.
- Develop initiatives that enhance profitability and strengthen the company’s competitive position.
- Understand customer and stakeholder needs, aligning commercial strategies to deliver mutually beneficial outcomes.
- Balance short-term wins with long-term sustainable growth.
Project Management & Coordination
- Lead and coordinate cross-functional projects, ensuring milestones are achieved within scope, budget, and timeline.
- Develop and maintain structured project and delivery plans.
- Facilitate effective communication across teams, providing clarity, transparency, and accountability through the project lifecycle.
- Monitor and track delivery progress, identifying and mitigating risks early.
- Provide proactive and regular updates, insights, and recommendations to key stakeholders.
Strategic-Led Initiatives
- Support and execute strategic initiatives in partnership with Product Managers, ensuring alignment with organizational goals and priorities.
- Contribute to the design and rollout of new initiatives that drive innovation and commercial impact.
- Monitor progress and success metrics of strategic projects, ensuring delivery against key performance objectives.
- Support change management by helping teams adapt to evolving strategies, ensuring alignment and engagement across the business.
go to method of application »
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Software Development
- The Software Developer develops software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas and following the software development lifecycle. This role is responsible for maintaining current systems (web/other) and develop new systems (web/other) using the latest technologies. They are responsible for supporting code reviews and in coordinating pair programming. The Software Developer also assists in applying agile methodology in the team.
Testing and deployment
- The Software Developer develops tools and applications by producing clean, efficient code. They automate tasks through appropriate tools and scripting. The Software Developer develops and monitors CI/CD pipelines. This role is also responsible for reviewing and debugging code. The Software Developer performs validation and verification testing in line with quality standards.
Technical support and documentation
- The Software Developer provides second/third line support to IT for software deployed into company eco system. They monitor systems performance and ensure all SLA’s are met. The Software Developer assists technical writers with technical documentation and user manuals.
Analysis
- This role is accountable for analyzing and resolving complex and high impact production issues where required. The Software Developer also identifies ideas to improve system performance and impact availability. They provide quality assurance reviews and the evaluation of existing and new software products when required.
Mentoring and Knowledge transfer
- The Software Developer is accountable for the technical guidance and mentoring of Junior Developers. They are also expected to share business and technical knowledge within the greater team.
Best practice
- The Software Developer ensures that software deliverables comply with quality standards and are completed on time. This role supports the implementation of best practices, coding standards and relevant methodologies.
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. Every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- The Head of Compliance is responsible for ensuring the business is compliant with industry, legal and regulatory requirements covering a wide range of regulatory bodies and industry best practices. The manager will develop risk management processes and work alongside existing teams to check compliance with both internal policies, legalities and gambling legislation.
What you’ll be doing
As part of your role, your responsibilities will include:
- Escalation points of contact with regulators and within the business for any questions and issues relating to Regulatory Compliance
- Development and implementation of the Compliance department system and documentation structures
- Ensuring business units have developed and documented policies and procedures that comply with all regulatory requirements and providing advice and support to the business units to develop the appropriate documentation
- Assisting in the development of a Compliance audit plan to report on regulatory compliance and reporting those metrics to senior management
- Develop risk management processes to reduce non-compliance and breach of licensing conditions across the digital business.
- Identify innovative solutions to Regulatory Compliance issues and socialize these potential solutions within the business
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Bachelor’s degree in Compliance, and or Law (or equivalent)
- Minimum 6 – 10 years post qualification experience in the financial services industry
- Minimum 5-8 years’ experience in a management position
- Knowledge of Responsible Gambling and Player Protection best practice
- Knowledge of policies and procedures regarding gaming compliance legislation
- Compliance related experience in the gaming industry
- Experience in Regulatory license applications
- Ability to identify weaknesses in procedures and controls and recommend improvements to those weaknesses
- Ability to work as part of a team in a very fast paced and changing environment
- Proficiency in MS Office applications
- Professional, honest and reliable
- Process driven
- Resilient and assertive
- Energetic and motivational
- Excellent oral & written communication skills, with the ability to communicate at all levels of seniority
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
- Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions
Method of Application
Use the link(s) below to apply on company website.
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