Job Openings at Redefine Properties

Primary Purpose of the Job

• To provide specialist support to ensure that utility recovery ratios are accurate and optimised and to take responsibility for billing, query, financial and supplier management for their assigned portfolio.

Key Performance Areas (KPA’s)

• To review recovery ratios ensuring that ratios are maintained and optimised where possible (monthly review of utility management performance reporting for each property flagging potential issues with service providers and internal stakeholders).
• To ensure the optimal and accurate recovery tariff allocation in line with Redefine’s agreed billing methodologies.
• To review the accurate allocation of supply, metering and expenses to consumers and ensure all consumption is accounted for.
• To ensure all tenant and billing related queries are addressed timeously.
• To provide specialist and/or technical support related to utility management to property management teams where needed.
• To track utility management service provider performance to ensure services are delivered as per service level agreements and address and resolve non-performance.
• To assist Property Administration with technical query resolution.
• To ensure that all recovery liability information remain up-to-date and is timeously provided to the service provider by the relevant departments.
• To ensure the accurate allocation of recoveries (based on liability information) by the appointed utility management service provider.
• To prepare and provide monthly performance reporting to the business.
• To interact with utility analyst to understand improvement opportunities.

Requirements

A solid understanding of:

• Utility management (especially within the context of recovery of utilities within multi-tenanted properties).
• Metering and verification principles.
• Electrical distribution systems and energy fundamentals.
• Municipal utility tariffs.
• Regulatory principles and requirements about the supply and recovery of electricity, water and sewer services.

Knowledge of:

• Electricity, water and waste management principles.

Qualifications

• Senior Certificate (with Mathematics and Accounts as a subject preferred).
• Tertiary qualification beneficial.
• Additional qualifications or certifications relevant to the industry beneficial.

Experience

• At least 3 years’ experience of utility management (within the property sector preferred).

Proficiencies

• Proficiency in Microsoft applications, especially Microsoft Excel (working with pivot tables and large data sets)
• Strong financial and analytical skills.
• Vendor management skills.

Competencies
Analysing and Interpreting - Applying expertise and technology.

• Applies specialist and detailed technical expertise; Develops job knowledge and expertise through continual professional development; Shares expertise and knowledge with others; Uses technology to achieve work objectives; Demonstrates appropriate physical coordination and endurance, manual skill, spatial awareness and dexterity; Demonstrates an understanding of different organisational departments and functions.

Analysing and Interpreting - Analysis

• Analyses of numerical data, verbal data and all other sources of information; Breaks information into component parts, patterns and relationships; Probes for further information or greater understanding of a problem; Makes rational judgements from the available information and analysis; Produces workable solutions to a range of problems; Demonstrates an understanding of how one issue may be a part of a much larger system.

Organising and Executing - Planning and Organising

• Sets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organises resources needed to accomplish tasks; Monitors performance against deadlines and milestones.

Organising and Executing - Delivering Results and Meeting Customer Expectations

• Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; consistently achieves project goals

Deadline:4th March,2026

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Purpose: 

• To engage in the planning, management and monitoring of all aspects related to the management of his buildings and inspection of work to ensure that quality standards are maintained or improved. Also to ensure strong customer relationships are built and expectations are met and managed. 

Main duties and responsibilities: 

• Manpower allocation, assessment and performance management. 
• Supervises and coordinates all maintenance service and repairs pertaining to building and related equipment. 
• Takes charge of all emergencies and ensures responsible back-up is available in order to take corrective action as necessary. 
• Implements all maintenance and general procurement of materials and parts, schedules installations and oversees that such repairs are accomplished in a safe and timely manner. 
• Formulates and implements preventative maintenance programs for utility systems, equipment and building maintenance. 
• Conducts in-service training and implements safety regulations and programs. 
• Maintains accurate records with regard to annual inspection of equipment and general preventative maintenance including rotational work assignment and over-time allowances and staff related matters. 
• Is responsible for the management of and reporting on the project’s budget. 
• To undertake any other duties as may be required by the level of the post, and as required by the National Facilities Manager. 
• The post holder will ensure compliance with all health and safety requirements. 
• This document outlines the duties required, for the post to indicate the level of responsibility. It is not a comprehensive or exhaustive list and the National Facilities Manager may vary duties from time to time, which do not change the general character of the job, or the level of responsibility entailed. 

Skills Required 

• Ability to Speak, Read and Write English. 
• Ability to work as part of a team. 
• A flexible approach to work. 
• Attention to detail. 
• Motivating staff. 
• Ability to prioritise own workload to meet deadlines. 
• Computer literacy in office documents and spreadsheets required 
• Experience and thorough understanding of CMMS will be an advantage. 
• Experience and thorough understanding of green building management will be an advantage. 

Knowledge  

• An understanding of Customer Care. 
• An understanding of Health and Safety issues. 
• Ability to analyze facts and exercise sound judgment in arriving at conclusions. 
• Ability to develop long-term plans and programs and to evaluate work accomplishments. 
• Ability to read and interpret documents 
• Ability to define problems, collect data, establish facts, and draw valid conclusions. 
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality. 
• Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process. 
• Makes timely decisions. 
• Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules other people and their tasks. 
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.

Relevant Experience 

• Minimum of 5 years’ experience in FM on Senior Management level. 
• Thorough understanding of maintenance planning and scheduling 
• Experience in stock control management 

Other  

• Demonstrate leadership skills and a willingness to grow and learn new skill sets. 
• Own reliable transport required 
• Occasional weekend working and after-hours callouts will be required. 

Deadline:5th March,2026

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Primary Purpose of the Job 

• To assist and engage the Building Managers as well as support property managers in the planning, management and monitoring of all aspects related to the management of the portfolio and inspection of work to ensure that quality standards are maintained or improved. Also, to ensure strong customer relationships are built and expectations are met and managed. 

Key Performance Areas (KPA’s) 

• Ensure effective business relations with tenants. 
• Manage the In-house Redefine handymen. 
• Takes charge of all emergencies and ensures responsible back-up is available in order to take corrective action as necessary. 
• Manage the outsourced service provider’s teams, including any specialized services team. 
• Conduct regular inspections of the buildings. 
• Implement and manage a planned maintenance schedule. 
• Implements all maintenance and general procurement of materials and parts, scheduled installations and oversees that such repairs are accomplished in a safe and timely manner. 
• Manage any ad hoc repairs and maintenance as required. 
• Take responsibility for the maintenance of all critical equipment in buildings. 
• Establish and maintain a safe, clean, attractive and effective environment for all employees. 
• Provide services and support in a high quality, cost effective manner by motivating the maintenance workforce. 
• Provide and maintain the necessary tools, materials and equipment for efficient and safe work. 
• Maintains accurate records with regard to annual inspection of equipment and general preventative maintenance including rotational work assignment and over-time allowances and staff related matters. 
• Demonstrate responsible management of budgetary resources 

Job Specific Requirements 

 Job Knowledge: 

• OHSA knowledge and its application   
• General building maintenance   
• Functional knowledge of procurement processes  

Job Related Skills: 

• Computer literacy skills 
• Speak, read and write English 
• Time management skills – ability to prioritize own workload to meet deadlines 
• Functional numeracy skills 
• Problem solving skills  
• People management skills  
• Attention to detail 
• Flexible work approach 

Job Experience: 

• 6 years Building management or technical or similar experience  
• Green building management 

Education: 

• Grade 12 (essential)   
• Relevant technical/trade certification (desirable) 

Competency Requirements: 

Essential 

• Reliable 
• Safety Conscious 
• Organizing 
• Technically Capable 
• Manually Capable 
• Communicating 
• Quality Conscious 
• Team Working 
• Problem Solving
• Dynamic 
• Cost Conscious 

Deadline:5th March,2026