Hot Jobs at Bidvest Facilities Management

Brief Role Description:

• To provide administrative quality management to technical staff in accordance with contractual deliverables.

Key Performance Areas

• Checking and verifying correctness of requests if they meet the standards as per contractual deliverables/standards.
• Accurate uploading of Proof of delivery on SAP.
• Conduct effective tracking of all PODs with the Regions.
• Accurately follow up with regions for all outstanding and or corrective proof of delivery.
• Ensuring on time, complete and correct PODs and system statuses enabling the correct billing submitted to Client.
• Daily & weekly compiling of reports on PODs standards for all regions.
• Reduction of payment rejections from Client due to inadequate PODs.
• Performing Quality Assurance on Absa tickets.
• Verification of PODs.
• Manage Quality Rejections sent to regions.
• Adhering to client quality guidelines.
• Manage the Actuals vs Quote Correction Report for each region.
• Liaising with regional Commercial Specialist regarding relogs to be done.
• Manage communication channels with Portfolio Managers, Call Centre and CCC’s.
• Loading of missing information on POD’s in iCres & SAP.

Minimum Requirements

• Certificate in Administration, Customer Service or technical qualification an advantage
• Matric (Senior Certificate)
• Valid code 8 SA driver’s license
• 1-3 years relevant experience conducting administrative duties /Technical Background
• Customer Service training and administration
• MS Word, MS Excel & MS Outlook (Intermediate skill level), SAP Knowledge
• IMS (Integrated Management System)

Fundamental Competencies

• Result Oriented
• Customer/Client
• Focused Teamwork
• Attentive To Detail
• Ability To Dealing with Ambiguity
• Relationship Building
• Stress Tolerant
• Interactive Reasoning
• Good Listening Skills
• Good Written Communication
• Planning & Scheduling
• Excellent Oral Communication

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ROLE PURPOSE

• The overall and local responsibility/ accountability for the delivery of Floor Management Services within the allocated Client site (ABSA) in a cost effective and customer focused way.

MAIN OUTPUTS

Operations

• Meeting room preparation- layout in line with client requests
• Ensure adequate amounts of stationery in the allocated areas’ meeting rooms
• Daily floor walks for both visitor area and office area
• Monitoring and reporting on space usage
• Auditing pause areas, including printer stock
• Visual inspection to ensure maintenance standards
• Ensure cleaning standards are maintained
• AV support in meeting rooms, excluding technical aspects
• Providing general support for the designated area
• TV support and changing of DSTV channels
• Floor audit tracking
• Hot Desk Locker Process and Allocation as per Bank policy
• Health and Safety compliance. 

Customer relationships:

• Develop effective and customer focused and proactive relationships at all levels in the customer chain. Develop effective communication lines and relationships with BFM customers on site.

Occupational Health & Safety

• Weekly checks of first aid boxes are as required
• Take operational action as required on an exception basis to resolve issues related to Health & Safety. Liaise with BFM technical and ‘soft’ FM service managers to ensure all risk issues are being managed correctly.

Quality Standards

• Put in place mechanisms, processes and procedures to ensure effective monitoring of performance related to quality management and standards.

Document Library:

• Complete daily Checklists and keep records
• Carry out random inspections to check status and take corrective action as required.

Work Order management:

• Communicate and liaise with key stakeholders in respect of outstanding works orders

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• Qualification or related certification in Facilities Management, Property Management, Project Management, Operations Management
• Matric (Senior Certificate)
• Valid SA Driver’s License
• 3 years relevant experience in Hospitality, Customer Facing services industry and Facilities Management environment
• General Maintenance knowledge would be advantageous
• Facilities Management, CRM, Property Management & Financial Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
• Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication