Cashbuild is the largest retailer of building materials and associated products, selling directly to cash-paying customers through its 255 (and growing) stores in South Africa, Namibia, Lesotho, Botswana, Swaziland, Malawi and Zambia. Cashbuild which employs 4 738 people, comprises Cashbuild Limited and the operating subsidiaries registered in the abovementi...
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Description:
- Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy
Requirement:
- Grade 12 with at least 2 (two) years retail management experience
- Valid Drivers license
- Valid ID or valid work permit (local)
- Must have strong accounting skills
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Must have own transport and cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
- Must have strong Human Resources skills
Key Performance Area:
Strategic Management
- Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time
Grow and Protect Market Share
- Assist the Store Manager to achieve growth in markets share in your Store as defined in the strategy plan
- Assist the Store Manager to achieve sales budgets and growth objectives by Category
- Assist the Store Manager to promote customer loyalty programmes (e.g. VIC, charge cards, etc)
- Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency
- Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market
Customer Service
Assist the Store Manager with implementing and monitoring the Customer Service strategy
- Assist the Store Manager to maintain Customer Audits above 95%
- Assist the Store Manager with a reliable, prompt Customer Delivery Service
- Assist the Store Manager to grow and maintain VIC client base
- Assist the Store Manager to achieve Transaction budgets
- Assist the Store Manager to recommend Range improvements to suite the market
- Assist the Store Manager to take action on Customer Surveys (implement action plans when required)
Asset Control: Stock
- Assist the Store Manager to manage and control shrinkage within the Store
- Assist the Store Manager to manage the PIC process
- Assist the Store Manager to manage Wall to wall Stock take
- Assist the Store Manager to manage and control stock movement inside the store
- End Control
- IBT’s
- Customer Returns
- Receiving
- Assist the Store Manager to analyze security requirements and implement changes.
- Assist the Store Manager to manage and maintain physical measures
Asset Control: Cash
- Assist the Store Manager to manage Debtors and RD Cheques within the Store
- Assist the Store Manager to manage Petty Cash
- Assist the Store Manager to manage daily Banking
- Assist the Store Manager to manage Shorts and overs
- Assist the Store Manager to manage Cheques and Credit Cards
Asset Control: Fixed Assets
- Assist the Store Manager to maintenance and protection of racking and displays
- Assist the Store Manager to maintenance and protection of signage (internal & external)
- Assist the Store Manager to maintenance of forklift and generator
- Assist the Store Manager to maintenance and protection of IT Equipment and Telephone systems
- Assist the Store Manager to maintenance and protection of the Safe
Human Resource Management
- Assist the Store Manager to recruit and Induct all Employees
- Assist the Store Manager to ensure Training & Development are in place for the Store
- Assist the Store Manager to ensure Succession Planning & Career pathing is in place within the Store
- Assist the Store Manager to manage manpower requirements in line with the Division and Store strategy and Company benchmarks
- Assist the Store Manager to ensure open communication/relations (CARE Meetings, CB Mail) with the Store Employee Committee
- Assist the Store Manager to manage Employee Relations
Store Safety (OHSA) Standards
Assist the Store Manager to manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
- Ensure Checklists complete
- Appointment of Safety Reps as per OHSA Act
- Report Incidents
- Assist the Store Manager to record all incidents
Store Trading Standards
- Assist the Store Manager to maintain Housekeeping standards
- Assist the Store Manager to manage Merchandising standards
- Assist the Store Manager to implement and maintain the correct Planograms
- Assist the Store Manager to maintain Yard and Parking Areas
Profitability
- Assist the Store Manager to achieve operating income budget
- Assist the Store Manager to manage the Store according to the Financial Model, benchmarks, and budgets
CB Way
- Assist the Store Manager to achieve the Audit Benchmark - Monitor adherence of Company standard compliance in Store (Internal Audit Results)
- Assist the Store Manager to implement and maintain controls and disciplines
- Assist the Store Manager to implement Corrective Action Plans where necessary
go to method of application »
Description:
- Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service.
Requirements:
- Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience
- Plan reading experience would be advantageous
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Above average numeric skills
- Proven ability to provide exceptional Customer Service
- Proven ability to work under pressure
- Must be computer literate
- Proven strong organising, planning and delegation skills
Key Performance Area:
Sales
- Issuing and follow up of quotations in order to generate sales
- Quote process and control Special Orders
- Reading of building plans and ensuring quotations are correct and within the agreed timeframe
- Manage the telephone, answer, and return calls, ensure follow ups are done
- Conduct competitor analysis to ensure competitiveness of the store
- Communicate bulk deposit transfers to Customers
- Promote loyalty programs (VIC and Charge Card Customers)
Deliveries
- Manage an efficient delivery service and ensuring that the correct rates are charged
- Deliveries dispatched within the required time limit
- Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer
Customer Service
- Effective Customer Service Desk Management
- Record, follow up and resolve Customer Complaints
- To ensure an efficient Customer Service at all times (all Customers are attended to)
- Telephone etiquette (to ensure that all calls are answered within the required time)
Store Standards
- Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers.
- Price changes to be implemented in line with advertised prices.
- Implementation of planograms
People Management
- Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities
- Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.
- Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)
Safety (OHSA) Requirements
- Ensure that safety standards are adhered to
- Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.
Security Awareness
- Be aware of any suspicious people and / or activities in and outside the Store.
- Password security
go to method of application »
Description:
- Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirement:
- Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or
- Grade 12 without related work experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Valid South African ID or work permit
- Ability to perform basic calculations accurately.
- Must be willing to work shifts, weekends and public holidays
- Must be able to work under pressure
Key Performance Area:
Customer Service
- Advise and assist Customers on correct products and queries.
- Assist with and resolve Customer complaints
Merchandising Standards
- Bulk stock area to be merchandised safely and according to Store layout plan
- Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility
- Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
- Report any discrepancies to the Store Manager
Manage Stock Loss
- Report damaged stock within area of responsibility to Store Manager
go to method of application »
Description:
- Accurate handling of all Point of Sale (POS) transactions and documentation, thereby ensuring Customer satisfaction. Ensure that no goods / stock pass through the Point of Sale (POS) without it being paid for.
Requirements:
- Grade 12 or minimum of 1 (one) year work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must have strong administration skills
- Must be willing to work shifts, weekends and Public Holidays
- Must be able to work under pressure
Key Performance Area:
Cash Handling
- Ensure that all cash (including floats, and petty cash) allocated to you balance (No shorts and overs)
- Ensure goods are correctly identified and captured on the Point of Sale Terminal.
- Capture the correct payment type received from Customers on the Point of Sale Terminal
- Ensure you have sufficient change at all times
- Ensure Pick-ups are done accurately and within the set parameters
- Ensure Cash-ups are done accurately at the end of your shift
- Ensure all your daily takings have been dropped into the Drop Safe / vault
- Ensure that all transactions relating to other stores money, deliveries, and quotes are processed correctly.
Administration
- Sign, compile, and file all related documentation relating to the Cashiers function
Ready for Business
- Adhere to Ready for Business and Beyond my Control as per the CB Way
Customer Service
- Offer fast, friendly, and efficient service to all Cashbuild Customers when checking in and out Customers goods
- Direct Customers to relevant person who can assist him / her
- Ensure that you comply with the company’s dress code
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g. ensure Customer and staff safety) within area of responsibility
- Report any discrepancies to the Store Manager
Security Awareness
Security (e.g. ensure system password control at till point are adhere to)
Ensure cash safe keeping and transport to the cash office as per the Cashbuild Way requirements
go to method of application »
Description:
- Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirement:
- Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or
- Grade 12 without related work experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Valid South African ID or work permit
- Ability to perform basic calculations accurately.
- Must be willing to work shifts, weekends and public holidays
- Must be able to work under pressure
Key Performance Area:
Customer Service
- Advise and assist Customers on correct products and queries.
- Assist with and resolve Customer complaints
Merchandising Standards
- Bulk stock area to be merchandised safely and according to Store layout plan
- Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility
- Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
- Report any discrepancies to the Store Manager
Manage Stock Loss
- Report damaged stock within area of responsibility to Store Manager
go to method of application »
Description:
- Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirement:
- Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or
- Grade 12 without related work experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Valid South African ID or work permit
- Ability to perform basic calculations accurately.
- Must be willing to work shifts, weekends and public holidays
- Must be able to work under pressure
Key Performance Area:
Customer Service
- Advise and assist Customers on correct products and queries.
- Assist with and resolve Customer complaints
Merchandising Standards
- Bulk stock area to be merchandised safely and according to Store layout plan
- Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility
- Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
- Report any discrepancies to the Store Manager
Manage Stock Loss
- Report damaged stock within area of responsibility to Store Manager
go to method of application »
Description:
- Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.
Requirements:
- Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
- Must have well developed business acumen
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Own transport is preferable with valid drivers licence
- Must have own cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
- Must have strong Human Resources Management skills
- Attention to detail
Key Performance Area
Strategic Management
- Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives
Grow and Protect Market Share
- Grow transactions, sales and market share in store as defined in the budget
- Achieve sales budgets and growth objectives
- Manage and promote the customer loyalty programmes and 3rd party credit
- Develop action plans to protect the markets where competitors are entering the markets.
- Ensure Store Business plans are implemented and updated when required
Customer Service
- Manage the implementation and monitoring of the Customer Service strategy in the store
- Ensure an effective Delivery Service is maintained within the store as per company policy
- Grow and maintain VIC and charge card client base
- Recommend Range improvements to suite the market
Asset Control
- Manage and control shrinkage within the Store as per policy
- Protect Assets (Cash, Stock and Fixed)
- Managing Debtors within the Store
- Analyze security requirements and recommend changes in the Store.
- Ensure physical security measures in the store are implemented and maintained.
Business Trade Licenses (Countries)
- Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable
Human Resource Management
- Manage manpower requirements in line with the Company and Division strategy
- Ensure Succession Planning & Career pathing is in place within the store
- Ensure open communication / relations with the Store Employee Forum and staff.
- Ensure training & Development is in place for the store.
- Manage Employee Relations within the store
Maintaining Store Standards
- Conduct daily floor walks
- Ensure implementation of agreed Action Plans (PIP’s) where necessary
- Monitor adherence of Company standard compliance in the Store
- Ensure maintenance of housekeeping standards
- Ensure merchandising policies and standards are adhered to
- Ensure ready for business is implemented within the stores
- Ensure lighting, store and racking is maintained in good condition
Stock Management
- Ensure stock is ordered and received as per policy
- Ensure that damage stock is cleared as per policy
- Implement Obsolete / deranged stock action plans as per policy
- Manage the slow moving stock as per policy
- Implement excess stock action plans as per policy
Store Safety (OHSA) Standards
- Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
- Ensure all required checklists are completed
- Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation
- Investigate, report and manage OHSA Incidents
Expense management
- Manage the Store to the Financial Model and benchmarks
- Maintenance of expenses in line with budget within the store
Insurance Claims Administration
- Report all incidents to the relevant insurer.
- Liaison with relevant insurer on the claim particulars and validity of the claim
- Submission of documentation to the relevant insurer.
Management of CB Way
- Implement and maintain controls and disciplines as per the CB Way
go to method of application »
Description:
- Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.
Requirements:
- Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
- Must have well developed business acumen
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Own transport is preferable with valid drivers licence
- Must have own cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
- Must have strong Human Resources Management skills
- Attention to detail
Key Performance Area
Strategic Management
- Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives
Grow and Protect Market Share
- Grow transactions, sales and market share in store as defined in the budget
- Achieve sales budgets and growth objectives
- Manage and promote the customer loyalty programmes and 3rd party credit
- Develop action plans to protect the markets where competitors are entering the markets.
- Ensure Store Business plans are implemented and updated when required
Customer Service
- Manage the implementation and monitoring of the Customer Service strategy in the store
- Ensure an effective Delivery Service is maintained within the store as per company policy
- Grow and maintain VIC and charge card client base
- Recommend Range improvements to suite the market
Asset Control
- Manage and control shrinkage within the Store as per policy
- Protect Assets (Cash, Stock and Fixed)
- Managing Debtors within the Store
- Analyze security requirements and recommend changes in the Store.
- Ensure physical security measures in the store are implemented and maintained.
Business Trade Licenses (Countries)
- Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable
Human Resource Management
- Manage manpower requirements in line with the Company and Division strategy
- Ensure Succession Planning & Career pathing is in place within the store
- Ensure open communication / relations with the Store Employee Forum and staff.
- Ensure training & Development is in place for the store.
- Manage Employee Relations within the store
Maintaining Store Standards
- Conduct daily floor walks
- Ensure implementation of agreed Action Plans (PIP’s) where necessary
- Monitor adherence of Company standard compliance in the Store
- Ensure maintenance of housekeeping standards
- Ensure merchandising policies and standards are adhered to
- Ensure ready for business is implemented within the stores
- Ensure lighting, store and racking is maintained in good condition
Stock Management
- Ensure stock is ordered and received as per policy
- Ensure that damage stock is cleared as per policy
- Implement Obsolete / deranged stock action plans as per policy
- Manage the slow moving stock as per policy
- Implement excess stock action plans as per policy
Store Safety (OHSA) Standards
- Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
- Ensure all required checklists are completed
- Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation
- Investigate, report and manage OHSA Incidents
Expense management
- Manage the Store to the Financial Model and benchmarks
- Maintenance of expenses in line with budget within the store
Insurance Claims Administration
- Report all incidents to the relevant insurer.
- Liaison with relevant insurer on the claim particulars and validity of the claim
- Submission of documentation to the relevant insurer.
Management of CB Way
- Implement and maintain controls and disciplines as per the CB Way
Method of Application
Use the link(s) below to apply on company website.
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