Hot Jobs at Discovery Limited

Key Purpose

• Developing a vision, design (model, benefits, partners, build including operational delivery and systems), delivery roadmap, monitoring and scaling of selected healthcare delivery, Value-Based Care (VBC) and digital transformation initiatives aligned to the SRM and wider organisational strategy. Engagement with health providers, senior industry bodies and thought leaders regarding care delivery transformation. Has the authority, accountability, and responsibility to manage specific healthcare delivery transformation initiatives to achieve specific objectives.

Areas of responsibility may include but not limited to

• Monitor, with the support of the wider SRM team, key metrics reflecting healthcare spend and utilization experience and recommend risk mitigation strategies to curb wasteful healthcare spend and enhance efficiencies.
• Proactively identify and develop creative, large, and complex care delivery shared value initiatives and drive implementation roadmap, monitoring, and scaling of these initiatives.
• Develop frameworks and mechanisms to track the ongoing effectiveness of initiatives and ensure they continue to deliver on intended objectives.
• Co-ordinate and conduct activities with the main internal stakeholders in order to create the relevant documentation for external engagement.
• Provide a professional, disciplined, industry referenced and forward-thinking approach to evaluating and improving the effectiveness of clinical pathways.
• Where necessary, engage with providers and senior industry bodies to obtain opinion on clinical trends identified, clinical pathways, and influence wider adoption of care delivery shared value initiatives.
• Actively contribute to the efficient and effective functioning of the Healthcare Delivery Transformation unit and SRM
• Work closely with Discovery Health servicing, operations, digital and systems teams to ensure the highest levels of responsiveness.

Competencies

• Works strategically to realise organisational goals. Sets and develops strategies. Identifies and develops positive and compelling visions of the organisation’s future potential. Takes account of a wide range of issues across, and related to, the organisation.
• Sets clearly defined objectives. Plans activities and projects well in advance and takes account of possible changing circumstances. Manages time effectively. Identifies and organises resources needed to accomplish tasks. Monitors performance against deadlines and milestones.
• Ability to make prompt, clear decisions, which may involve tough choices or considered risks. Takes responsibility for actions, projects and people. Takes initiative and acts with confidence working under own direction. Initiates and generates activity.
• Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. Consistently achieves project goals.
• Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organisation. Relates well to people at all levels.
• Makes a strong personal impression on others. Gains clear agreement and commitment from others by persuading, convincing and negotiating. Promotes ideas on behalf of self or others. Manages conflict.
• Analyses numerical data, verbal data and all other sources of information. Breaks information into component parts, patterns and relationships. Probes for further information or greater understanding of a problem. Makes rational judgements from the available information and analysis. Produces workable solutions to a range of problems. Demonstrates an understanding of how one issue may be a part of a much larger system.
• Rapidly learns new tasks and quickly commits information to memory. Gathers comprehensive information to support decision making. Demonstrates a rapid understanding of newly presented information. Encourages an organisational learning approach (i.e. learns from successes and failures and seeks staff and customer feedback). Manages knowledge (collects, classifies, and disseminates knowledge of use to the organisation).

Education and Experience

• A qualified Medical Doctor (registered with the HPCSA), with strong analytical or business focus
• 3 – 5 years of managed care funding or commercial organisation experience would be preferred
• Ability to work with analytical teams in the development of Healthcare Delivery Transformation initiatives
• Significant experience in the healthcare industry and understanding of the key business and clinical issues with a proven track record of innovation, delivery and performance
• Public forum experience is critical
• Excellent interpersonal and presentation skills
• Strong administrative skills (MS Excel, MS Word & Power Point are essential)

Advantageous/Preferred Experience and Knowledge:

• Master’s degree in Business Administration, Healthcare Management, Health Economics or Administration or other
• At least 5 years’ experience leading successful implementation of business initiatives or strategy

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Key Purpose

• The Systems Architect will lead the design and implementation of complex IT systems, ensuring they meet the company's strategic goals and technical requirements.
• Success in this role involves delivering robust, scalable, secure, and high-performance systems that enhance operational efficiency and support business growth.
• This position is crucial for enabling innovation and maintaining the technological edge of the organization, as well as supporting the operational efficiency of the business unit. The Senior Systems Architect will collaborate closely with cross-functional teams to align IT architecture with business objectives.

Areas of responsibility may include but not limited to

• Lead the architecture and design of complex IT systems, ensuring they align with business goals and technical requirements. This involves making critical decisions on system architecture that impact the overall efficiency and scalability of the organization’s systems.
• Provide technical guidance and mentorship to development teams, ensuring best practices and high standards are maintained. This role influences the technical direction and quality of the projects.
• Advise the Chief Information Officer on all matters relating to systems architecture, performance, security, maintainability, etc.
• Ensure the seamless integration of various systems and technologies, facilitating smooth operation and interoperability. Decisions here affect the reliability and functionality of the integrated systems.
• Continuously monitor and optimize system performance, scalability, and security. This impacts the system’s ability to handle growth and protect against vulnerabilities.
• Collaborate closely with stakeholders, including senior management and external partners, to ensure that technical solutions solve the relevant business needs as expressed through requirements documents in a sustainable manner. This role requires effective communication and negotiation skills to align technical solutions with business objectives.
• Create and uphold architectural documentation, standards, and guidelines. This ensures consistency and clarity in the system architecture. Collaborate with other senior architects where appropriate to ensure a sensible level of consistency.
• Stay updated with the latest industry trends and technologies, driving innovation within the organization. Balance this against prudence, ensuring that trends are not adopted simply because they are trendy, but rather because of the value they will provide. This role impacts the company’s competitive edge and technological advancements, but also forms a crucial role in preventing unnecessary expenditure.
• Identify potential risks and develop mitigation strategies to ensure system reliability and security. Decisions here are crucial for maintaining system integrity and protecting data.

Education and Experience

Essential

• Matric
• 8+ years’ total experience in the development of software
• At least 2 years in a systems analyst or team lead role

Advantageous

• Degree or Diploma in Computer Science or Information Technology (or equivalent).
• Experience being responsible for a large-scale system area, including designing new functionality, overseeing developers in that area, and supporting it in production over an extended period of time

Technical Skills or Knowledge

Essential

• Java EE Development
• Systems Analysis & Design
• Technical Documentation

Advantageous

• Production Troubleshooting
• Database Development

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Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Insure Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key Purpose

• Discovery is offering a great opportunity to join its fully serviced in-house digital marketing team. We are looking for a passionate, creative and hardworking digital advertising specialist that lives, eats and breathes targeted online campaigns and soaks up the latest in industry best practices and trends. The successful individual will be a digital advertising all-rounder with experience in search, programmatic and social channels. To ensure success as a digital advertising specialist, you should have in-depth knowledge of digital marketing techniques, excellent interpersonal skills, attention to detail, be able to lead a team, be creative and innovative and be able to work to strict deadlines and within allocated budget.

Areas of responsibility may include but not limited to:

• Execute effective digital marketing strategies across channels; make sure campaigns are optimised regularly for best results.
• Monitor campaign performance against target on a daily basis, ensuring the direct sales teams are receiving the required number of leads.
• Troubleshoot where campaigns are not performing against target and propose corrective actions.
• Monitor campaign budgets and ensure we stay within budget.
• Produce reports as required with key metrics and detailed analysis and insights.
• Present KPIs, recommendations and insights at manco meetings.
• Collaborate with brand, actuaries and other internal stakeholders to deliver on marketing objectives.
• Stay on top of digital advertising trends, skills, platform changes and best practices and implement new learnings where required.
• Train, manage and guide junior staff members.
• Maintain good relationships with external parties like Google and Meta account managers as well as any other providers we work with.

Competencies

• Experience in performance marketing.
• Experience in media buying.
• Experience in financial services. 
• Deep understanding of digital analytics and the ability to translate it into actions to meet ROI objectives.
• Ability to draft performance reports.
• Ability to present reports and findings to key stakeholders.
• Demonstrated understanding and use of Google Ads, Meta Ads, Microsoft Ads, DV360, LinkedIn, X, YouTube Ads, Facebook/Instagram Ads, TikTok Ads, etc.
• Strong communication skills for dealing with clients, internal teams and external stakeholders.
• Problem-solving skills to interrogate when campaigns are not performing and provide insights and suggestions.

Education and Experience

• Tertiary qualification (marketing/communication) required.
• Previous digital advertising experience required (5 years minimum).
• Financial services experience (advantages).
• Google Ads, Facebook Blueprint, Google Analytics certification (advantageous).

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Key Purpose

• To lead a building and/or non-motor team of claims consultants who are responsible to achieve set targets, process claims payments within a set turnaround time.

Areas of responsibility may include but not limited to

• Full line management function within scope of role
• Reporting to MANCO on Ops dashboard and team stats
• Escalated query handling form various stakeholders
• Reporting to various stakeholders on team performance
• Call quality audits on own teams
• Call coaching
• Goal setting per advisor
• Monthly 1:1’s and performance discussions

Education and Experience

• Matric (Essential)
• 5 years’ minimum short term insurance claims experience (Essential)
• 3 years’ minimum short term insurance team leader experience in a claims call centre environment (Essential)
• Degree (Advantageous)